This presentation details how to set up a Google Voice account, the features it has, and how to use it for Wake County Public School System's social work department.
19. Access Google Voice
Accelerate
Customer
Engagement
Improve Bottom-
Line Profits
Measure Partner
Grown, Success &
Profitability
Call YOUR
Google Voice number
From ANY phone:
1. Press *
2. Enter PIN
From a forwarding line:
• Enter voicemail box
directly with PIN
• Enter voicemail box
directly without PIN
Landline
& Cell
1. Makefreecalls&
textsovertheweb
1. Listentoorview
voicemailsthrough
siteorextensions
1. GoogleVoice
enablednumbers
(Chrome/Firefox)
2. Fullaccesstoadjust
settingsandcalling
options
Computer
1. Make free
calls & texts
over the web
1. Listen to or
view
voicemails
3. Sync data
between
devices
4. Limited access
to adjust settings
through apps
Tablet &
Smartphone
21. More Information…
Additional Help
• Tutorial Videos
• Google Voice Support
• Google Voice Blog
• School Social Work Tech
Google Voice Apps
• Android
• iPhone
• Blackberry & Windows
• Chrome Extension
• Firefox "Click-2-Call"
{
"1": "PREP:\rHave blog open to show WCPSS set up first (sswtech.blogspot.com)\rInstall Google Chrome and sign in to show extension\rHave webpage with my Google Voice open\rHave webpage with google voice video open\r\rSET up WCPSS Google Apps account first\r\r\r",
"2": "After intro FIRST go through WCPSS account set up\r\rThink of good intro story (personal experience) why is this important and useful?\rPOLL; Ask questions of audience: \r\tWhy do you want to use Google Voice? (You know a little about it already)\r\t\tWe have many frustrations with communication/technology…what problems do you dream that this could fix?\r\tHow many already have WCPSS Google Apps account?\r\tHow many already have Google Voice account?\r\r\r\r\r",
"6": "Why?\r1. WCPSS probably wouldn’t like us giving away their phone numbers on Verizon account\r2. It costs $20 per account\r3. You get all the same features with the free version\r",
"8": "ALLOW EVERYONE TO FINISH THIS STEP",
"9": "Continue to map with zip codes listed",
"11": "Top “Action” button: \rMark as read\rMark as unread\rAdd a star\r",
"15": "Call forwarding:\r\tCauses problems with WCPSS voicemail picking up the call before GV if this is not turned on\r\tIs a convenient feature anyway because you can learn who is calling before answering and have additional options (send to VM and listen, join call later)\r",
"16": "From computer\rFrom apps\rFrom cell\r",
"17": "Syncing contacts between devices (Talk about later; not today)\r\rDEMONSTRATE ON WEBSITE\r",
"18": "Need to change how you think about your phone\rYOU are the phone number, not a phone. YOU decide how, when, where, and who contacts you. This requires some minor adjustments in how you interact with your phone service, but once you get the hang of it you’ll love it!\r\rEMBED VIDEO ON WORK COMPUTER!!!\rhttp://www.youtube.com/watch?v=cOZU7BOeQ58\r\r\r\r",
"19": "Poll audience (what access methods do they want to learn about?)\rInternet Browser:\rChrome extension\rFirefox\rInternet Explorer\r\riPhone/iPad (has app)\rSearch in app store or go to:\rhttps://itunes.apple.com/us/app/google-voice/id318698524?mt=8 \rAndroid (has app)\rhttps://play.google.com/store/apps/details?id=com.google.android.apps.googlevoice&hl=en\rWindows (no app)\rHTML5 app or Create shortcut on their tiles\rBlackberry (no app) use HTML5 app or save a bookmark on browser\rhttps://www.google.com/voice/m?uipref=1\rOpen browser, go to GV, login, save as a bookmark. Open browser and go to GV bookmark\r\r\r\r",
"20": "Also explain clicking numbers within contacts or from phone calls to call back\rExplained clicking phone numbers online if have Chrome or Firefox extension/add-on installed\r",
"21": "More help to come on how to transfer your Google Voice account from personal to WCPSS account (look at blog)\r\rAfter: \rGoogle Number sign up sheet (for Michelle to update list)\rSurvey sent to everyone (hard copy too?) email before presentation so they have it for after\r",
"22": "Open for questions\r\rUpload to Slideshare.com\rUse this to get embed link and post new blog post\r\tIf you like this blog post, subscribe via email to right to receive notifications when I post others\rSchedule post to go out after my presentation\rEmail participants a link to post along with survey"
}