The document provides 12 golden rules for being a good leader: 1) Motivate your team by making each person feel important; 2) Listen to your team; 3) Trust your team and give them 100%; 4) Say thank you which has power; 5) Be courteous; 6) Stay aware of potential issues; 7) Be flexible about work-life balance; 8) Stay calm under pressure to set an example; 9) Lead by example in your work ethic; 10) Be an expert in your field; 11) Stay humble; 12) Celebrate wins with the team.