Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Jamaica, Dominican Republic, Belize, India and the Philippines.

1. Prepared for
Golden Gate BPO Solutions
Outsourcing Redefined
Business Overview

2. WHAT WE DO
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• Global multichannel outsourced contact center
solutions
• Delivery though our certified operating partners /
consortium
• Client services and operational oversight
Outsourced
Contact Center
Provider

3. WHO WE ARE
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A Growing
Enterprise and
Trusted Partner

4. World Class Outsourced Customer
Management and BPO Solutions
• High level of quality through customization and
adaptation of each client’s culture
• Increased speed to market, implementation and
launch through entrepreneurial culture and
management commitment
• Achievement of operating efficiencies through a
balance of commitment to best practices and
customization of these practices to maximize the
results of each program scope
• Competitively priced solutions that yield a lower
cost of outsourcing to our clients
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WHAT WE STRIVE TO ACCOMPLISH FOR OUR CLIENTS

5. OUR KEY DIFFERENTIATORS
Experience
Team of high-growth global contact center executives that evolved from value provider to commodity
delivery and lower margins
Niche Focus
Recognized that smaller niche outsourcers were capable of delivering high value customized
solutions with higher and sustainable margins
Opportunity
Identified deficiency in opportunities for smaller niche outsourcers due to lack of brand awareness in
marketplace and limited vertical and/or service capabilities experience
Necessity
Lack of consultative business development professionals who are effective and business-oriented in
our industry
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6. OUR CORE BELIEFS – ENGAGEMENT WITH OUR CLIENTS
Resource
Our advice, assistance and guidance must be grounded in placing our clients’ needs first
Understanding
We must understand our clients’ business and needs so we can engage as a value added
partner and true extension of their team and company
Perspectives
We must share our perspective and ideas with our clients based on the experience we have
gained through our own successes and failures
Relationships
Our commitment to people and forging life long relationships is paramount to everything we do
and everyone we work with
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7. OUR CORE BELIEFS –
ENGAGEMENT WITH OUR CLIENTS’ CUSTOMERS
• Delivering a great customer experience should be at the center of each and every
customer interaction.
• We must possess a relentless commitment to operational excellence and culture of
continuous improvement.
• A customer centric strategy and long term thinking results in customer loyalty and long-
term customer relationships.
• We must possess a relentless commitment to innovation and invention – continuously
adapt technology, tools and skills that allow us to engage with a customer through their
preferred channel.
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8. OUTSOURCED CONTACT CENTER CHOICES FOR CLIENTS
Large Company
Global Brand
Global Reach
Category Killer
Rigid Best Practices
500+ WS Per Program
Medium-Sized
Regional Brand
Building Global Reach
Building Vertical Experience
Best Practices Framework
200-500 WS Per Program
Small to Mid-Sized
Company
Limited Brand Awareness
Limited Vertical Experience
Niche Service Offerings /
Best Practices
<200 WS Per Program
Standardization /
Commodity
Customization /
High Quality
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9. OUR CURRENT GLOBAL FOOTPRINT, AND GROWING
North Bergen, NJ
Montoursville, PA
Trout Run, PA
Altoona, PA
Dubuque, IA
Platteville, WI
Miami, FL
Phoenix, AZ
Bemidji, MN
US – 9 Locations
Clark Economic Zone
Coimbatore
Mumbai
Bangalore
Belize City
Belize – 2 Locations
Jamaica – 1 Location
Montego Bay
Dominican Republic –
2 Locations
Santiago
Santo Domingo
India – 3 Locations
Philippines – 1 Location
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10. (888) 510-8368
www.goldengatebpo.com
Outsourcing Redefined