This report focuses on improving the Litigation Department at Goldberg & de Villiers law firm. It identifies objectives like continuing quality client services, increasing the client base, and strengthening the brand. Problems are identified such as needing clearer mission/vision statements, potential staffing issues if the client base expands, ensuring optimal resource and time utilization. Proposed actions include retaining valued clients while adding new ones through increased contact, implementing regular client feedback mechanisms, securing new clients on a quarterly basis, immediately addressing old files, and meeting with staff to share the mission and vision statements.