The document summarizes a book review of "Futurescope 2020: Global Management Support Systems in the Knowledge Age" by Kathryn A. Szabat and Madjid Tavana. The review discusses how the book predicts that by 2020, Global Management Support Systems will use advanced technologies to help organizations make faster decisions and replace 90% of human labor with machines. It also explains how technologies like artificial intelligence can help process and synthesize large amounts of data into meaningful knowledge to support decision making. The review aims to explain to readers how future technologies could transform management support systems and decision making processes in organizations over the next decade.