The document contains the resume of Gina Rica Mendoza-Bagagñan. It summarizes her work experience in customer service roles for insurance companies in Dubai, handling queries, generating quotes, coordinating with teams, and assisting managers. It also lists her educational background of a Bachelor's degree in Medical Technology from the University of Perpetual Help System in the Philippines. Her skills include knowledge of medical equipment, computer programs like MS Office, Oracle Finance, and hospital management systems.

1. GINA RICA MENDOZA - BAGAGÑAN
P.O. BOX 5209 Dubai, U.A.E
Mobile: 050-506-4676
Email Address: ghenn17gava@yahoo.com / gina@tameen.ae
Career Objective: To accomplish the targets with efficacy and align the work strategy in the interest of
abiding by the organization ethics. To work honestly in the development of a progressive company,
competing always with no one else but myself so that everyday I can improve my development skills
and logical ability
Oman Insurance Company – Dubai Internet City Branch
HP Bldg. 13 Dubai Internet City
Dubai, United Arab Emirates
April 09, 2015 till date
Basic Function: Assistant Manager – Customer Service Group
Duties and Responsibilities:
 Handles queries (Direct Client, Brokers, Producers) for Medmal,Life,Medical
 Coordinates /Liase with the Meduw /Life Team for quotation on Large Account thru Portal
 Generate SME quotes for Direct /Brokers thru portal
 Attend meetings and presentation with the client/broker
 Prepares Weekly Report of Production / Account Code Setup / Broker Code Set Up
 Assists Branch Manager in budgeting and achieving the specified target
 Issuance of Receipt and Encoding PDC’s on Oracle Finance
 Act as a substitute in absence of the person Responsible for the Stationary request ( IT and
non IT consumables) and Petty Cash
 Act as a substituite in the absence of the person responsible for the Daily Cash/Cheque
Transaction for the Branch via Transguard
 Issue Quotes/Certificates for the Medmal Clients both Direct and Brokers
Oman Insurance Company – Jebel Ali Branch
Jafza View 18, Jebel Ali
Dubai, United Arab Emirates
Sept 25, 2011 to April 8, 2015
Basic Function: Assistant Manager – Customer Service Group
Duties and Responsibilities:
 Prepares Daily Cash/Cheque Transaction for the Branch via Transguard
 Issuance of Receipt and Encoding PDC’s on Oracle Finance
 Handles queries (Direct Client, Brokers, Producers) for Medmal,Life,Medical
 Coordinates /Liase with the Meduw /Life Team for quotation requests thru CRM
 Generate SME quotes for Direct/Producer/Brokers thru portal
 Attend meetings and presentation with the client/broker
 Prepares Weekly Report of Production / Account Code Setup / Broker Code Set Up
 Issues Statement of Accounts to client/brokers and follow up for payments
 Responsible for the Stationary request ( IT and non IT consumables) and Petty Cash
 Assists Branch Manager in budgeting and achieving the specified target
Oman Insurance Company – DHCC Branch
Bldg 24, Dubai Healthcare City
Dubai, United Arab Emirates
April 06, 2008 September 24,2011
Basic Function: Insurance Officer
Duties and Responsibilities:
 Medical Malpractice Insurance Underwriter
 Prepares Daily Cash Transaction for the Branch

2.  Issuance of Receipt and Encoding PDC’s on Shamil
 Issuance of Visit Visa Insurance and Travel Insurance
 Handles queries (Direct Client, Brokers, Producers) for Medmal,Life,Medical
 Coordinates /Liase with the Meduw /Life Team for quotation requests thru CRM
 Arrange meetings appointment for new/prospective clients with the Branch Manager
 Prepares Weekly Report of Production
 Generates Renewal Notices for all classes
 Issues Statement of Accounts to client/brokers and follow up for payments
 Handles Reception when needed
 Responsible for the Stationary request ( IT and non IT consumables) and Petty Cash
NMC Specialty Hospital
Al Nahda St., Al Ghusais
Dubai, U.A.E
March 12, 2005 – March 31, 2008
Basic Function: Accounts Assistant/Invoicing Clerk
Duties and Responsibilities:
 Preparing invoices/claims for the insurance companies
 Screens and submits all rejected claims of the insurance companies
 Responsible for the daily transactions/maintaining daily hospital business
 Updating the System (Hospital Management System)
 Preparing Local Purchase Orders (PO's), Monthly Remittance Advice
 Preparing Journal Vouchers and Payment Vouchers
 Updating Fixed Assets Register, other expenses
 Monthly Stock inventory
 Receiving Invoices and Releasing cheques
 Prepares letters, reports, records and other related documents from rough drafts, corrected
copy, or recorded media; proofreads completed materials and make corrections
EducationalBackground: BachelorofSciencein MedicalTechnology
UniversityofPerpetualHelpSystem-Laguna
2000-2004
Specialskills: KnowledgeofvariousMedicalEquipment,Phlebotomy
KnowledgeinMSoffice(Word,Excel,Powerpoint,Outlook)
Tally7.2andCRMandShamil(Reports/Genprod/Medprod)
OracleFinanceandTCSBancs
PersonalInformation:
DateofBirth December25,1983
Sex Female
CivilStatus Married
Citizenship Filipino
CharacterReference: Availableuponrequest
______________________________________________________________________
Icertifytheaboveinformationistrueandcorrecttothebestofmyknowledgeandunderstandingandis
herebysubmittedformyapplicationofemployment
GinaRicaMendoza-Bagagñan