The document discusses the concept of the '3rd generation platform' in relation to customer management and business practices within technological contexts. It emphasizes the transition to agile methodologies, the importance of data integrity, and organizational culture that fosters trust and flexibility. Moreover, it highlights the significance of embracing risk as a factor for innovation and responsiveness in decision-making.

1. Asst. Prof. Dr. Jirapun Daengdej
Vincent Mary School of Science and Technology
Assumption University
jirapun@scitech.au.edu
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5.  What is “3rd Generation Platform”?
 3rd Generation Platform: Your future customer….
 What about “business” and their “management”?
 Getting Ready?
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7. http://www.cio.com/article/2377568/cloud-computing/as-idc-sees-it-tech-s-third-platform-disrupts-everyone.html
mainframe
and
client/server
Internet
technology
Cloud computing
Mobile
Big data
Social
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14. Toward “agile” for
rapid changes..
Invest more on systematic
study of people and cultures
Smart machines and novel
technologies are utilized..
http://www.clouderpc.com/top-10-strategic-technology-trends-for-2015-infographic/#.VrIFbfl96bg
Employee healthcare costs as
an important business factor
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15. Accepting Risk is OK; Ignoring risk is tragic…
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16. Ian West
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+ “Risk” is your friend!!

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Rapid response
Flexible
Decision

19.  Data
 Prepare your data (operation not always equal decision)
 There is no short cut to “data problems”, cleanliness &
completeness
 Organization
 Flat organization
 More “trust”, Less command-and-control
 Culture
 Risk is our friend
 Self motivated and managed
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GOAL: Fast response &
Serve all needs resultant from technologies
Rapid
response
Flexible
Decision

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