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An increasing number of online retailers (e.g. Amazon) are investing billions of dollars in building their own delivery services (ODS) and delivering products to customers’ homes through their own logistics network. ODS not only improves delivery quality but also builds customer trust, which together increases customers’ monthly spending, purchase frequency, and the number of items ordered. ODS has greater value for markets with lower trust levels, infrequent customers, high-risk product categories, and consumers who prefer the focal retailer.
Brands have tremendous opportunities to disseminate socially relevant messages embedded in the narratives of their TV ads to impact socially beneficial outcomes. Brands should be strategic about their advertising not just from a brand-outcome standpoint, but also from a societal-outcome standpoint. Brand advertising can indeed do societal good!
A decentralized onboarding program can develop salespeople into higher performers than a centralized onboarding program can, partly due to its ability to foster in newcomers a more innovative and adaptive approach to their role.
Stock market pressures are known to reduce manager incentives to invest in breakthrough innovations. Innovation imprinting, which captures establishing product priorities and building market capabilities before the firm goes public, helps companies remain innovative after the IPO. This works because innovation imprinting attracts a segment of concordant investors whose risk preferences are more supportive of innovation.
The marketing literature has defined authenticity as a perceptual quality that consumers attribute to a brand. Following this definition, research has sought to identify the essential features that brands, business, or celebrities possess, which drive these perceptions of authenticity and conversely, to identify the contrasting features that generate perceptions of inauthenticity. We argue that this conventional approach, while making intuitive sense, is unable to effectively grapple with the cultural complexity manifest in the process of “authenticating” a brand. Using semiotic theory, we develop a framework that marketing managers can use to analyze the cultural contradictions of authenticity that can undermine their authenticity claims.
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An increasing number of online retailers (e.g. Amazon) are investing billions of dollars in building their own delivery services (ODS) and delivering products to customers’ homes through their own logistics network. ODS not only improves delivery quality but also builds customer trust, which together increases customers’ monthly spending, purchase frequency, and the number of items ordered. ODS has greater value for markets with lower trust levels, infrequent customers, high-risk product categories, and consumers who prefer the focal retailer.
Brands have tremendous opportunities to disseminate socially relevant messages embedded in the narratives of their TV ads to impact socially beneficial outcomes. Brands should be strategic about their advertising not just from a brand-outcome standpoint, but also from a societal-outcome standpoint. Brand advertising can indeed do societal good!
A decentralized onboarding program can develop salespeople into higher performers than a centralized onboarding program can, partly due to its ability to foster in newcomers a more innovative and adaptive approach to their role.
Stock market pressures are known to reduce manager incentives to invest in breakthrough innovations. Innovation imprinting, which captures establishing product priorities and building market capabilities before the firm goes public, helps companies remain innovative after the IPO. This works because innovation imprinting attracts a segment of concordant investors whose risk preferences are more supportive of innovation.
The marketing literature has defined authenticity as a perceptual quality that consumers attribute to a brand. Following this definition, research has sought to identify the essential features that brands, business, or celebrities possess, which drive these perceptions of authenticity and conversely, to identify the contrasting features that generate perceptions of inauthenticity. We argue that this conventional approach, while making intuitive sense, is unable to effectively grapple with the cultural complexity manifest in the process of “authenticating” a brand. Using semiotic theory, we develop a framework that marketing managers can use to analyze the cultural contradictions of authenticity that can undermine their authenticity claims.
The slides describe the nature, functioning, and performance relevance of Machiavellianism in alliance partnerships. The paradox of Machiavellianism is that it is a strategy a firm uses to manipulate the partner to improve its own gain, but doing so is likely to prove detrimental to its performance in the alliance. Our Theories-in-Use discussions surfaced manifestations of Machiavellianism’s behavioral side that would allow the detection of a Machiavellian partner. Machiavellian firms are likely to exhibit behaviors that reflect its dimensions, such as hypervigilance, authoritative work patterns, and calculative adaptations. Managers’ ability to harness shared experiences provides a way to work with these firms more successfully.
This research examines the impact of premium organic specialist store entry on category sales at incumbent generalist stores. The results indicate that incumbent stores lose about 3% in sales after a local organic store entry. The study also examines managerially relevant factors that can influence the magnitude of sales losses. The results show that incumbent generalist stores can reduce sales losses by reducing the relative distinctiveness of the entrant along three dimensions: variety, price-quality, and authenticity.
A new study in the Journal of Marketing shows that the design of websites used for buying health insurance combined with high-quality big data can produce big savings for consumers. When health insurance products are ordered such that the best options for the consumer appear first in the presented list, this strongly improves consumers' decisions. If the list is also partitioned to show a small number of options first (with an easy option to click through to see all options), this further improves consumers' decisions. However, importantly, if the best options are not at the top of the list, partitioning can harm consumer decision quality.
A new study in the Journal of Marketing shows that the design of websites used for buying health insurance combined with high-quality big data can produce big savings for consumers. When health insurance products are ordered such that the best options for the consumer appear first in the presented list, this strongly improves consumers' decisions. If the list is also partitioned to show a small number of options first (with an easy option to click through to see all options), this further improves consumers' decisions. However, importantly, if the best options are not at the top of the list, partitioning can harm consumer decision quality.
While marketing researchers increasingly employ web data, the idiosyncratic and sometimes insidious challenges in its collection have received limited attention. How can researchers ensure that the datasets generated via web scraping and APIs are valid? A new article in the Journal of Marketing proposes a methodological framework that highlights how addressing validity concerns requires the joint consideration of idiosyncratic technical and legal/ethical questions. The framework covers the broad spectrum of validity concerns arising from the automatic collection of web data for academic use along the three stages of collecting web data: selecting data sources, designing the data collection, and extracting the data.
Barbering, beer, coffee, hand soaps, tattoos, and even ice cream. The craft movement is everywhere. Everything is becoming artisanal, boutique, custom, and handcrafted. How did we get there? How can firms take advantage of this?
The findings of this research provide substantive practical implications to policy makers, marketers, and charity organizations by identifying a quite simple and highly actionable strategy to promote charitable giving, that is framing charitable giving as gift rather donation.
This paper outlines a strategy to identify brand alliances by examining co-followership on Twitter. By examining the brands who share the same followers, it is possible to model the closeness of brands over time and across product categories.
GMO labels create vertical differentiation for many consumers by signaling that non-GM products are better than GM products, drawing attention away from factors such as price – making it less important – and allowing firms to charge a premium for non-GM products.
Exposure to dogs (cats) makes consumers subsequently more promotion- (prevention-) focused, meaning that consumers will become more eager (cautious) in pursuing a goal and more risk-seeking (risk averse) when making decisions.
Exposure to dogs (cats) makes consumers subsequently more promotion- (prevention-) focused, meaning that consumers will become more eager (cautious) in pursuing a goal and more risk-seeking (risk averse) when making decisions.
Quasi-experimental methods are an increasingly important tool for marketing scholars. This work aims to broaden the understanding of quasi-experimental methods among marketing scholars and those who read their work by describing the underlying logic and set of actions that make their work convincing.
The day Nintendo launched the Switch gaming system, both Xbox and PlayStation congratulated Nintendo on social media. It was a somewhat surprising move. Big brands typically don’t compliment their competitors – they wouldn’t want to offer a rival brand free publicity. But this research shows that a brand can actually boost its own reputation and sales by complimenting a competitor. Nearly a dozen experiments with almost 4,000 people demonstrate that brands may reap rewards by engaging in brand-to-brand praise
Our research reveals actionable ways for managers to (1) successfully manage salespeople’s avoidance of relatively large opportunities, (2) better understand the role of conversion uncertainty in salesperson decision making when prospecting, and (3) effectively manage salespeople’s decision making when prospecting by altering their benefit–cost calculus and uncertainty calibration and paying attention to salespeople’s portfolio characteristics. Furthermore, salespeople should be aware of the biases their past performance success and experience create in their decision making when prospecting.
Lobbying is a positive driver of firm performance and is likely to continue to be used by companies, however, our findings also reveal that there are costs to firm lobbying that arise when accounting for customer effects.
These slides walk students through the importance of examining mergers and acquisitions, a very popular corporate strategy to grow and gain synergies, from a marketing-angle.
In political battles over contested issues, direct-to-public persuasion is key to gaining public support. Important differences in how voters respond to industry side versus activist side persuasion show that activist arguments have the greatest impact on voting and other outcomes. The research results show that the industry and activist sides should follow different strategies, and caution that competing campaigns do not have an equal opportunity to persuade the public
These slides are useful to explain how consumers create value in the sharing economy. They explain that consumers navigate the challenges of cocreating in the sharing economy through orchestration work. It presents a framework with 4 overarching mechanisms of orchestration work and 14 specific actions that consumers engage in to overcome challenges and cocreate value in the sharing economy platforms. The slides also explain that consumer orchestration work creates value for platform firms, because it leads to efficiency, complementarities, consumer lock-in, and novelty.
Current statistics on organ donation point to an ever-increasing demand yet inadequate supply of available donors. And while the vast majority of Americans (90%) support organ donation, only 60% are registered. Our study demonstrates how intercepting customers with behaviorally informed promotional materials at the right time (e.g., “If you needed a transplant would you have one?”), along with streamlined customer service (e.g., additional time and a simplified form) can help overcome the intention-action gap and significantly increase new organ donor registrations.
A combination of six distinct judgments jointly determines whether consumers consider a consumption experience more or less authentic. Is the product or service original? Is it legitimate? Is what the firm is telling me accurate? Do they have integrity? Are the firm and its personnel proficient? And, do I feel connected to the source? These judgments are not interchangeable, yet the role each plays can change based on the context.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
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A new study in the Journal of Marketing shows that the design of websites used for buying health insurance combined with high-quality big data can produce big savings for consumers. When health insurance products are ordered such that the best options for the consumer appear first in the presented list, this strongly improves consumers' decisions. If the list is also partitioned to show a small number of options first (with an easy option to click through to see all options), this further improves consumers' decisions. However, importantly, if the best options are not at the top of the list, partitioning can harm consumer decision quality.
A new study in the Journal of Marketing shows that the design of websites used for buying health insurance combined with high-quality big data can produce big savings for consumers. When health insurance products are ordered such that the best options for the consumer appear first in the presented list, this strongly improves consumers' decisions. If the list is also partitioned to show a small number of options first (with an easy option to click through to see all options), this further improves consumers' decisions. However, importantly, if the best options are not at the top of the list, partitioning can harm consumer decision quality.
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Barbering, beer, coffee, hand soaps, tattoos, and even ice cream. The craft movement is everywhere. Everything is becoming artisanal, boutique, custom, and handcrafted. How did we get there? How can firms take advantage of this?
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This paper outlines a strategy to identify brand alliances by examining co-followership on Twitter. By examining the brands who share the same followers, it is possible to model the closeness of brands over time and across product categories.
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The day Nintendo launched the Switch gaming system, both Xbox and PlayStation congratulated Nintendo on social media. It was a somewhat surprising move. Big brands typically don’t compliment their competitors – they wouldn’t want to offer a rival brand free publicity. But this research shows that a brand can actually boost its own reputation and sales by complimenting a competitor. Nearly a dozen experiments with almost 4,000 people demonstrate that brands may reap rewards by engaging in brand-to-brand praise
Our research reveals actionable ways for managers to (1) successfully manage salespeople’s avoidance of relatively large opportunities, (2) better understand the role of conversion uncertainty in salesperson decision making when prospecting, and (3) effectively manage salespeople’s decision making when prospecting by altering their benefit–cost calculus and uncertainty calibration and paying attention to salespeople’s portfolio characteristics. Furthermore, salespeople should be aware of the biases their past performance success and experience create in their decision making when prospecting.
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Getting a Handle on Sales: Shopping Carts Affect Purchasing by Activating Arm Muscles
1. Getting a Handle on Sales
Shopping Carts Affect Purchasing by Activating Arm Muscles
From: Estes and Streicher (2022)
2. The Marketing Problem
1. Standard shopping carts are pushed via a
horizontal handlebar
2. Pushing a horizontal handlebar activates the
triceps muscles
3. Triceps activation is associated with avoiding
negative stimuli (e.g., pushing, holding, or
throwing something away from the body)
Therefore, standard shopping carts may be
suboptimal for stimulating purchases.
From: Estes and Streicher (2022)
3. The Marketing Solution
• Biceps activation is associated with approaching
positive stimuli (e.g., pulling or holding
something near the body; bringing food or drink
to the mouth)
Therefore, a shopping cart that activates the
biceps may increase purchasing.
• We designed and patented a new shopping cart
with parallel handles, shown here. We predicted
that these handles would activate the biceps
and hence increase purchasing and spending.
From: Estes and Streicher (2022)
4. We recorded participants’ muscle activity (biceps
and triceps) while they pushed shopping carts
with a horizontal handlebar or parallel handles.
From: Estes and Streicher (2022)
Horizontal Parallel
Electromyography (EMG)
The horizontal handlebar strongly activated the
triceps, whereas the parallel handles strongly
activated the biceps.
0
5
10
15
20
25
30
35
40
45
Horizontal Parallel
Muscle
Activation
(mV)
Triceps Biceps
5. As shoppers entered a supermarket, we randomly gave them either a standard cart with a horizontal
handlebar or a cart with parallel handles. Unbeknownst to the shoppers, as they checked out, the
cashier recorded which shopping cart they had used. Shoppers purchased significantly more
products and spent significantly more money with parallel handles.
From: Estes and Streicher (2022)
Supermarket Experiment
13.79 17.42
0
5
10
15
20
Horizontal Parallel
Products
Purchased
25.97 34.62
0
5
10
15
20
25
30
35
40
Horizontal Parallel
Money
Spent
(€)
6. For retailers, these results mean missed sales and profits. Retailers could
increase sales by using shopping carts with parallel handles.
For the majority of consumers, who face a constant battle against over-spending
and over-consumption, standard shopping carts may act as a welcome and
unexpected restraint on buying and spending.
On the other hand, consumers who want to minimize their shopping trips by
purchasing many products at once may benefit from shopping with parallel
handles.
From: Estes and Streicher (2022)
Practical Implications