Get the Tech Out of the Way: Shallow Interaction Design for Enhanced Social Play - Jes Koepfler and Kieran Evans

•

5 likes•2,190 views

We're all familiar with the phrase that "less is more", and in the case of games and learning, no truer words have been spoken. In this session, we'll talk about a game that we helped a museum research, design, and develop to engage people in the complex topic of disaster resilience. Session attendees will have an opportunity to experience a portion of the game first hand and then participate in a lively presentation and discussion about the user-centered design techniques we used, drawing on theories from instructional design and serious games. To keep things simple, and avoid the dreaded “feature creep”, we worked in paper as long as we could and only brought in digital when we were certain we'd nailed the game mechanics to achieve our intended learning outcomes. The end result was a hybrid paper/digital social learning game that even BIG US GOVERNMENT AGENCY is excited about.

Design

Out of the WayGet the Tech
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Kieran Evans
Design Director
Jes Koepfler
Managing Director
@kieranevans1@jeskak
@intuitiveco

The Koshland Science Museum of
the National Academy of Sciences.
The Client
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

A face-to-face role playing game
that helps people understand the
importance of building coalitions
for disaster resilience.
The Project
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

About  
the Game
12-48 players
1 hour
Recommended
for ages 14+
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

The event unfolds across four interactive phases that
simulate and highlight key aspects of resilience.
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Create a digital tool for Extreme
Event that supports the key social
learning outcomes.
The Task
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Copyright ©2014 Intuitive Company.
All Rights Reserved.
But © Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Technology 4
Social Learning?
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Social
Play
Mobile
Facilitator
What was working?
Reflective
Learning
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

What wasn’t?
So Much
Paper
Not as
Exciting
Very
Linear
Difficult to
Monitor
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

How can technology
make it better?
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Ideas © Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Multiple/Personal
Devices
Social Media
Integration
Character
Classes
Detailed Scoring/
Leaderboards
Facilitator
Advice
Data 
Visualizatio
City 
Health
Resource 
Tracking

We had a lot
of ideas.
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Most of our ideas fostered an  
immersive digital experience.
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

But we needed to focus on features that
promoted human-to-human interaction
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

through shallow  
human-computer interactions.
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

We needed to get the
tech out of the way.
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

What does that
mean?
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Immersive
Interaction Design
Patterns and features that promote 
deep technology interactions
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Shallow  
Interaction Design
Patterns and features that promote brief,
surface level technology interactions
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

So, what patterns
worked for us?
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Shallow
workflows
within player
screens
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Nested content
creates deeper levels
of interaction
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Shallow content
prevents players from
“getting lost” in the
UX
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Use “Tap, View, &
Close” pattern
Originate content from
source point
Do not allow players to
venture far from their
main screen
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Incorporate
physical with
digital
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Augment physical
with digital
enhancements
Mimic design
patterns from
paper to digital
OR
OR OR
OR
OROR
OR
OR
OR
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Low ratio
of devices
to players
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Use large elements
for group viewing
Make content easy
to understand at a
glance
Make content scroll-
able in two panels to
promote dual use
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Overt sensory  
cues to focus
attention
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Attract attention
through sound
Encourage focus
with light animation
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Facilitator-
managed
gameplay
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Encourage social
interaction
Manage
participant focus
on the fly
Enhance game
difficulty
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

No interaction during key
learning moments
No tech
interaction during
key learning
moments
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Eliminate
interactions during
discussion
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

How does this
look in the game?
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Less Paper?
No Paper!
Non-linear
Gameplay
What worked?
Easy to
Monitor
More
Excitement
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

What
else can
we do?
What other
shallow
patterns
are out
there?
How can
we take
these ideas
across
verticals?
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

When we use technology in the right
place at the right time, we can create
deep levels of engagement
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

When we use technology in the right
place at the right time, we can create
deep levels of engagement
…with each other.
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Thank You!
The IC Extreme Event Team
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

Questions?
kevans@intuitivecompany.com
@kieranevans1
kieran
jkoepfler@intuitivecompany.com
@jeskak
www.intuitivecompany.comIntuitive Company
User-Centered Research, Design, and Development
© Copyright 2015 Intuitive Company, Inc. All Rights Reserved.

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UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team

UXPA International

I started my current job in March of 2020. Many of us remember something clearly about the month that COVID started to shut things down. I remember being surprised to hear that my new on-site-only job would be starting in my living room over zoom. How do you lead a design team when none of the team members live near each other and creativity is highly collaborative? Taking from over a decade of working in HR software, I knew whatever I did needed to put people first. That what employees love about a job is often deeper than the work, it’s the culture, the relationships and people they work with. It’s the feeling that their work has value, and their contribution matters. In this talk I will walk though some of the rituals and best practices I have learned over the last two years building a remote-first creative team.

UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...

UXPA International

As humans, we are biased by design. Our intricate and fascinating brains have developed shortcuts through centuries of human evolution. They reduce an unimaginable load of paralyzing decisions, keep us alive, and help us navigate this complex world. Now, these life saving biases affect how we behave with modern technology. Understanding some of the theories and reasons why these biases exist is the key to unlocking their power. In this workshop we will cover some theories around how the brain works. We will review some of our mental shortcuts, take a look at some common biases, and learn how they affect our users, our research, and our designs. Lastly we will review some advantages of biases, and ways to identify and reduce bias. This workshop is targeted for designers who do their own research, and researchers looking to learn more about removing bias from their studies.

UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...

UXPA International

UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...

UXPA International

UXPA 2023: Lessons for new managers

UXPA International

Are you new to UX management, or thinking of getting into management? Then this talk is for you. After reading countless books, attending countless trainings, mentoring and being menteed, nothing quite prepared me for management like my first year. I’ll share with you what I wish they’d told me. I’ll also share my process for generating team research roadmaps, establishing team values, keeping employees motivated, and not burning out.

UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...

UXPA International

Join us for an interaction design case study from the automotive industry. We created a Human-Machine Interface (HMI) for a vehicle feature that provides household-levels of power in electrical outlets for our customers to use at work and play. This case study will reveal: · Our debate of re-using version 1.0’s HMI vs designing a new user interface for the electric vehicle—when to break with consistency and why? · User research we conducted to guide our early design concept. · Paper prototypes we created to support our usability testing of the concept with vehicle owners. · How we solved internal debate over the interaction design in moving from internal combustion vehicles to electric vehicles. * Advice to help you evangelize user-centered design that is also brand-centered for a new product.

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