Gem tendering details PPT - 12th Jan 2024.pptx

2
"The government is committed
to curbing corruption. One of
the key aspects of this
objective is to minimize the
Governments human
transactional interface."
A one-stop online procurement portal for all Government Buyers
including Central/State ministries, Departments, Bodies & PSUs.
Launched on 9th August 2016.
Rule 149 of GFR amended to “Procurement of Goods and Services by
Ministries or Department will be mandatory for Goods or Services
available on GeM”
GeM aims to enhance efficiency, transparency, inclusiveness in public
procurement.
It provides the tools of e-Bidding, Reverse Auction and Direct
Procurement to facilitate Government users achieve the best value for
their money.
CASHLESS CONTACTLESS
PAPERLESS
OPEN INCLUSIVE
EFFICIENT
TRANSPARENT
END TO
END
SOLUTIONS
RIGHT
PRICED
Government e Marketplace| The Genesis

3
GeM
Transactions
Buyers
Sellers
& Service
providers
Product
Categories
Service
Categories
Gross
Merchandize
Value
As on 31st December 2023
1,38,302
79,46,466
11,929
319
6,44,620 Cr
Key Statistics|

4
Business overview | Sustained GMV growth over the years…
Gross Merchandise Value
(GMV), ₹ crore
Source: GeM Transactions and Finance data
22,989
38,573
106,547
201,113
251,354
FY20 FY21 FY22 FY23 FY24
1,18,064
68,023
20,756
14,583
Represents GMV until
31st Dec in each FY
Since its inception, GeM has processed 1.88 crore+ orders worth more than ₹ 6.44 lakh crore
# of orders 21,81,587 50,31,023
25,75,086 33,16,454 40,65,224
CPSEs -
1,58,382
Central
Ministries –
50,722
States – 42,250

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TOP Ministries
* GMV as of 31st December 2023
Ministry Product Service Grand Total
Ministry Of Power 11803.0 31687.3 43490.3
Ministry Of Coal 3866.4 33387.1 37253.5
Ministry Of Defence 29762.7 6330.9 36093.6
Ministry Of Petroleum And Natural Gas 13580.1 8010.0 21590.1
Ministry Of Steel 10158.4 1452.4 11610.8

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TOP CPSEs
* GMV as of 31st December 2023
Organization Product Service Grand Total
Coal India Limited 3085.2 33240.3 36325.4
NTPC Limited 2166.6 28962.2 31128.8
Bharat Heavy Electricals Limited (BHEL) 5167.7 310.4 5478.1
Bharat Dynamics Limited 5357.3 62.4 5419.8
Oil and Natural Gas Corporation Limited 3268.2 2037.5 5305.8

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Coal India & Its Subsidiaries
Organization Product Service Grand Total
MAHANADI COALFIELDS LIMITED 560.4 8016.5 8576.9
Northern Coalfields Limited 346.6 7153.0 7499.6
South Eastern Coalfields Limited 944.0 4626.1 5570.2
Western Coalfields Ltd 302.5 4697.2 4999.8
EASTERN COALFIELDS Limited 416.8 4545.5 4962.3
Bharat Coking Coal Limited 307.3 2684.5 2991.8
Central Coalfields Limited 124.1 1436.6 1560.7
CENTRAL MINE PLANNING and DESIGN INSTITUTE Limited 46.5 48.1 94.5
Coal India Limited 36.9 32.7 69.6
Grand Total 3085.2 33240.3 36325.4

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Narrowing gap between Products and Services contribution to GMV
19,920
30,070
81,941
1,34,985
1,34,585
FY19-20 FY20-21 FY21-22 FY22-23 FY23-24
3,069
8,503
24,606
66,128
1,17,855
FY19-20 FY20-21 FY21-22 FY22-23 FY23-24
Product GMV (₹ crore) Services GMV (₹ crore)
Source: GeM Transactions and Finance data
87% 78%
53%
67%
77%
47%
33%
23%
22%
13%
Represents GMV contribution

• GeM has surpassed its last year’s GMV of 2 lakh crore in less than 7.5 months of FY23-24.
• GeM has surpassed GMV of 2.5 lakh crore in less than 9 months of FY23-24.
• GeM has also crossed a GMV of more than INR 1 lakh crore in a single quarter (Q2 FY23-24).
• September 2023 witnessed the highest ever monthly GMV of nearly INR 44,000 crore.
• Daily order value - jumped from INR 292 crore in FY21-22 to INR 930 crore in FY23-24 (3X growth)
• The average order value has also grown from 3.2 lakh in FY21-22 to 6.5 lakh in FY23-24 (2X growth)
• Central Ministries and allied CPSEs have witnessed a growth of 140% and States have also grown at
an impressive rate of 55% (10th Dec’23 versus 10th Dec’22)
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Highlights FY23-24 | Landmark year thus far…

Central Ministries - Major Highlights
Mine Development and Operations (MDO)
• NTPC has awarded 3 bids for MDO worth INR 42,763 crore (INR 20,402, INR 13,869 crore and INR 8,492 crore)
Ministry of Coal
• Coal India & its subsidiaries haveawarded bids worth INR35,000+ crore for Handling, Transport and Mining Services in FY23-24.
Vaccine Bids
• Vaccines procurement worth over INR 6,000 crore under “Universal Immunization Program” for FY 22-23 & FY 23-24.
• Procurement value for Local Chemist Empanelment Service for FY 23-24 (till 30th Nov) is INR 1,055 crore from Central
Government Health Scheme (CGHS) offices across India under MoHFW.
Smart Meter Bids
• REC Ltd. has awarded smart meter bids for INR 3,482 crore.
• PowerGrid India Ltd. has awarded a smart meter bid for INR 4,200 crore.
Bharat Dynamics Limited
• Supply of Ground Support Equipment for Advanced Weapon System for INR 4,415 crore

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Platform Country Establishment year Annual GMV (USD) Organization size
GeM India 2016 ~25 Bn ~150
Global public e-procurement portals
KONEPS South Korea 2000 ~63 Bn ~1000
GeBIZ Singapore 1999 ~18 Bn ~300
Private e-marketplaces
Flipkart India 2007 ~6 Bn* ~18000
Amazon India 2013 ~3.5 Bn** ~10000
Udaan India 2016 ~1.3 Bn ~3000
Benchmarking with Global public e-procurement portals and private e-
marketplaces
Sources: GeBIZ website, KONEPS website, GeM operations data
*Flipkart - https://economictimes.indiatimes.com/tech/technology/flipkart-india-logs-9-revenue-growth-at-rs-55823-crore-losses-widen-by-
42/articleshow/104644333.cms
**Amazon - https://economictimes.indiatimes.com/tech/technology/amazon-india-marketplace-revenue-up-32-losses-down-23/articleshow/94154901.cms

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Cost Savings through GeM
• Independent study conducted by the World Bank and IIM Lucknow (2020)
• Estimated an average savings of 9.75% from the median price.
• Participation of each bidder translates into an additional saving of 0.55%.
• The Economic Survey 2021-22 highlighted a cost comparison for 22 common-use goods
• Prices on GeM were observed to be 9.5% lower in comparison with other online platforms for 10
out of 22 commodities.
• Boston Consulting Group (BCG) estimated the annual cost savings in FY22 to be in the range of 8-11%.
• Major reasons: Higher seller participation, information symmetry and availability, bulk discounts,
better price discovery functionalities such as reverse auction and demand aggregation
GeM has facilitated cost savings of
more than ₹ 60,000 crore for the
government, in addition to providing
a fair chance to marginalized sellers

GeM |Studies
GeM Stakeholder survey by Axis My India
• 25,000 (Buyers+Sellers) interviewed physically for capturing their feedback on the overall GeM
experience.
• Final report to be available by end of Jan’ 24.
Impact Assessment Study by educational institute
• IIT Delhi has been awarded the study to conduct an impact assessment across a bouquet of techno-
functional, tangible and intangible aspects of GeM.
• Working report expected by February 2023.

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Bid Publishing and Participation
3,07,929
649,428
820,792
649,340
FY20-21 FY21-22 FY22-23 FY23-24 (till
12th Dec)
1,910,270
3,202,327
4,707,971
3,419,028
FY20-21 FY21-22 FY22-23 FY23-24 (till 12th
Dec)
Count of Bids Published Count of Sellers participated

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System Load and Robustness
Description FY21-22 FY22-23 FY23-24 (till 11th Dec)
Average Order Value Per Day (₹ Cr.) 292 552 930
Average No. of Orders Per Day 9,086 13,799 14,404
Average No. of Bids/RA Per Day 1,913 2,454 2,828
While the Load (Average Users/ Month on platform has consistently increased by 2X in the last 24 months
0
1000000
2000000
3000000
4000000
5000000
6000000
7000000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Users in 2022 Users in 2023

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GeM Scale | Transactional & Operational
 GeM receives up to 35,000 transactional queries per second
 GeM supports over 50,000 documents per day that are digitally or electronically signed.
 GeM handles over 1000 user authentication requests and over 250 OTP validations per minute.
 Every year, more than 1.5 million calls arrive at the contact center, resulting in 1.2 million CRM tickets.
 Every month, 18 million emails and over 10 million messages are sent.
 Over 2.5 million product/ brand approval requests received, with an average disposal TAT of 1.13 days.
 GeM’s Home page and Contact Center support 12 Indian languages.

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Multiple initiatives currently in progress to unlock the next wave of
growth at GeM
Bringing together all forms of govt.
procurement on GeM
Driving grassroot adoption: States,
Municipalities, Village Panchayat
Value added services: Fintech, Data &
analytics
Enhancing "Trust" on GeM: Journey
from mandate to customer advocacy
Technology investments: scalability &
innovation focus (incl. AI-ML)
Revamping key operations: Marketplace
sanity, customer care, incidents
People & organization: Performance
oriented team & culture
Key growth vectors Key enablers

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Adoption of new age technologies
Status & Key benefits
• 20+ AI and ML enabled use cases are in different
stages of integration, testing and deployment
• Empowering buyers to discover the right price for a
given product or service
• Easier navigation and content design for both buyers
and sellers
• Near-real-time identification of any abnormal activity
between buyers and sellers
• High visibility for decision makers to take necessary
steps and stop potential collusion practices
Market Intelligence Product Similarity Price Gap analysis
Anomaly detection
Unstructured data
analysis
Bid Health
• GeM has partnered with a third party and created QR
codes for 300 products for the pilot phase.
• Buyers will be able to scan QR codes on GeM website
and view 3D models of objects in AR through their
mobile device.
• Allow users to scale, zoom, pan, and place objects in
their camera view.
• Implement a comparison feature that enables users to
compare two objects in AR.
Augmented Reality (AR)
Artificial Intelligence Use Cases

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Market Intelligence Module
Market Intelligence
Module
Displaying prices of the product on other e-commerce platforms to enable swift and
reliable price comparison for the buyer

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Product Similarity Module
An intelligent machine-learning powered system to help identify similar products
with either better price or better value compared to the current selection by the
buyer.
Product Similarity
Module

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Price Gap Analysis Module
Price Gap Analysis
Module
• At seller level—Proactively vet the MRP and offer price while the product is
being enlisted and recommend price ranges within which the product will be competitive
• At buyer level- Provide comparison of the L1 price of a bid with historical L1 prices and
external e-Marketplace prices, for better decision making

22
Unstructured Data Analysis
Unstructured Data
Analysis
• Ensure product images represent the product category they are uploaded in
• Duplicated images in the system, flag the same, inform sellers of the non-
conformity, and request action
Image shows example-wrong product image uploaded in given category
(webcam uploaded in compatible cartridge category)

23
Bidding Analytics: Health of a Bid
Bidding Analytics-
Health of a bid
Based on the percentage of eligible sellers participating, rejection rate, and L1
price competitiveness, determining anomalous behavior in bids

25
For amount less
than INR 25,000
E-Procurement | Various e-procurement methods offered by GeM
Direct
Purchase
For amount up to
INR 5 Lakh
Push
Button
Procure-
ment
For amount greater
than INR 25,000/-
and less than INR 5
Lakhs
L1
Procurement
via Bid/RA to get
the best price
quote
Bid/RA
Procurement
of specific product
as per requirement
is also possible
Intent of
Buying
-PAC
Forward Auction
Demand
Aggregation BoQ Bids
Custom
Bids Single Packet bids
Other
features

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E-Procurement | Bid Evaluation Methods
Forward Auction
Creation
• Total Value wise:
– L1 will be determined on the overall cost of the items
• Item wise-Schedule wise:
– Seller has the choice to participate in a single or multiple items and then after L1 will
be determined for individual items
• Item wise-Consignee wise:
– Seller has the option to offer prices for an item at different locations. It helps buyer
to get best value because some sellers may be more competitive on some consignee
locations.
• Group Wise: Buyer has the choice to combined items/schedule in a group and then L1
determined based on the items available with group

27
GeM Features & Functionalities

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Features and Functionalities made live
• Buyer (BID) UI and UX revamped
• Limited Tendering (CPSE only, category based)
• Splitting in Services (custom bid)
• Unworkable L1 removal (Available for BID to RA before RA as well)
• Load Based Bidding (category based)
• Item wise Evaluation with Splitting in Bid to RA
• Bid Transfer from one user to another
• Single Packet Bidding – Enhancement in evaluation mechanism (Choose random 10 L1)
• CPSE restricted bid (Made available in custom, BOQ)
• GST Status of seller for ITC bids on technical and financial page

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• Running Contract (Buyer, category specific, allows multiple suborders up to 24x- alternative to RC)
• Revenue Policy updated (Charges rationalized further, For orders from Govt buyer to CPSE sellers,
Tx fee waived off)
• Updated IM policy (Incident against seller for non payment of Tx Fee)
• Changes in e-RA (In cases of bid to RA, RA will henceforth start 24 hours after the buyer proceeds
for the RA creation, auto extension time increased to 30 mins for > 50 line items)
• PDF upload allowed in corrigendum and buyer added bid ATC
• Revised financial document upload post RA and negotiations
• QCBS changes (Buyer can update marks of bidders after representation in case of QCBS.Buyer can
now give "0" and marks in decimal in case of QCBS)

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• Bill Processing by Consignee instead of Buyer: Now all Buyers have provision to select Consignee
for bill processing during demand processing. Once the consignee is selected, they will be treated as
a Bill processor post CRAC which is being done by Buyer without selection.
• BOQ mode of procurement disabled where number of unique items is <= 5
• Change in workflow for MSE/MII status after bidder representation- Buyer will be able to evaluate
the MSE/MII Status of the bidder while addressing the sellers representation against buyer’s
technical evaluation result
• Blocking for single billing cycle in services - During the placement of the Contract, now buyers with
GPA/PFMS mode of payment can block the fund only for one billing cycle, initially it was two billing
cycles.

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Limited Tender
Limited tendering - CPSE buyers , category based only

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Limited Tender
Buyers will be able to select the bidders with the help of SellerID (Search box to be provided to search by seller id)

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GST Status of seller for ITC bids
GST Registration of sellers as per portal shown in the technical and financial stage for ITC/RCM bids

38
38
Additional Terms & Condition - Generic Clauses
Buyer will have to select the Running Contract for long term staggered delivery Clause from the Generic
Clauses under ATC, while placing a bid

39
Once the Running Contract for long term staggered delivery clause has been added, Buyer will need to update the
quantity and Validity Period.
Updating Parameter
Click here to update
the parameters.
39

40
40
Updating Parameter
Enter the required quantity
and Validity period. Click on
‘Update’’ to proceed.
The Maximum quantity that can be amended is upto 2300% of the original quantity and the Maximum Contract
Price Validity period that can be amended is upto 24 months.

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Once the parameter has been updated, click on ‘Ok’
Updating Parameter
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Click on ‘OK’ to
proceed further.

42
Click on the link to read the Terms
& Conditions and then click on the
checkbox.
You can download the bid
document from here
Verify and Publish the Bid.
42

43
Contract Document - Sample
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The running contract for long term staggered delivery clause will be added under the Buyer added Bid Specific
Terms and Conditions in the contract document.

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Open gem.gov.in and click on
Login.
Click here to go to the list of
product orders.
Post Contract Amendment Process
44

45
Open the order you wish to
raise the quantity
amendment.
Login.
45

46
Click here to start the quantity
amendment process.
46
Login.

47
Enter Value and Click Create
order to Generate Child Contract.
47
Login.

48
Verify using the appropriate mode to
place the order. If you wish to cancel
the amendment, click on “Cancel
Amendment”.
Login.
Login.
48

49
49
Login.
Login.

50
Login.
Login.
Delivery Period Amendment
Click Here.
50

51
Update the details
and Click on Save &
Proceed.
51
Login.
Login.

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Seller Participation- MSE/MII

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Seller Participation- ITC Bids

55

56

57

58

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Forward auction are auctions, which can be used by
sellers to sell their items to many potential buyers.
Items are commonly placed at an online auction site.
Buyers can continuously bid for the items they are
interested in. Eventually the highest bidder wins the item.
The Secondary user registered as Buyer on GeM will have
to be Auto registered as an Auctioneer onto the FA
Module. To access the forward auction module,
Auctioneer will need to first log-in onto the GeM Portal
using their User-id and Password. Post successful log-in,
the buyer will be able to access the FA module. The link
will redirect (SSO Login) the Auctioneer to the FA
Dashboard where s/he would be able to create their
category, create auctions, configure auction parameters
(such as start price, increments, time-extension etc.)
Mr. Abhinav Bharat, Manager can be contacted
for more information on Forward Auction at
manager-fa@gem.gov.in
Forward Auction | Movable & Immovable Property/Products.

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Catalogue management
including automatic
tagging and text
description
Procurement
planning,
forecasting and
monitoring
Intelligent virtual
assistant to aid
buyer/seller
journeys
Market sanity,
fraud, and
anomaly
detection
Sentiment analysis
for feedback and
mapping feedback
to processes
Customer
mapping,
segmentation &
behavior
prediction
Product
recommendation
engine including
image-based
recommendations
Blockchain-based
solution for bulk
procurement &
smart contracts
Intelligent Search
using NLP using
Search Module
Leveraging AI/ML & Emerging Technologies across Business
Processes
Thank You

Gem tendering details PPT - 12th Jan 2024.pptx

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