SMART BANGLADESH I PPTX I SLIDE IShovan Prita Paul.pptx
ย
Get Covered Connector information for partners
1. ยฉ 2014 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
Get Covered Connector
Information for Partners
2. Consumer
Data
Get Covered Connector Data Use
Assister
Schedules
Get
Covered
Connector
Enroll
America
Assister
Organiza:ons
GCD:
Individual
Follow-ยญโup
Research
&
Analy<cs
Individual
Follow-ยญโup
Research
&
Analy<cs
Grant
&
Internal
Repor<ng
ยฉ
2014
Enroll
America
and
Get
Covered
America
EnrollAmerica.org
|
GetCoveredAmerica.org
3. Get Covered Connector Users
Lead
Organiza:on
Partner
Super
Admin
All
logins
visible
Assister/Outreach
Organiza:on
Admin
Volunteers
Customize
login
access
depending
on
partner
staff
needs
! Repor<ng
! Crea<ng
loca<ons
&
schedules
! Scheduling
&
cancelling
appointments
! Closing
out
appointments
All
logins
visible
All
logins
visible
Read-ยญโ
only
ยฉ
2014
Enroll
America
and
Get
Covered
America
EnrollAmerica.org
|
GetCoveredAmerica.org
4. State
Lead
Organiza:on
Troubleshoot
Consumer
User
Assister/Outreach
Troubleshoot
EA
HQ
User/Technical
support
Level
3
Level
2
Level
1
Assister/
Outreach
User
Partner
orgs
and
their
users
will
use
EA-ยญโprovided
FAQs
and
training
to
answer
ques<ons
before
escala<ng
to
GCC
support
Consumers
will
naturally
ask
ques<ons
of
Assisters
but
will
also
be
given
the
opportunity
to
ask
GCC
support
ques<ons
Get Covered Connector Support
ยฉ
2014
Enroll
America
and
Get
Covered
America
EnrollAmerica.org
|
GetCoveredAmerica.org
5. Get Covered Connector Training
ยฉ
2014
Enroll
America
and
Get
Covered
America
EnrollAmerica.org
|
GetCoveredAmerica.org
State
Leads
Interac:ve
training
opportuni:es
1. Conversa<on
to
discuss
program
set-ยญโ
up
and
onboarding
training
(Timing:
9/19
or
two
weeks
before
onboarding)
2. One-ยญโon-ยญโone
web-ยญโbased
training
on
system
administra<on
(Timing:
First
two
weeks
of
October)
3. Call
to
provide
updates
about
Connector
features
and
facilitate
a
conversa<on
around
best
prac<ces
for
using
the
tool
(Timing:
Monthly
star<ng
in
December)
Sta:c
Materials
1. FAQs
document
2. Guide
to
training
others
on
using
the
tool
3. Guides
to
managing
and
tracking:
โข Reports
โข Users
โข Appointments
โข Organiza<ons
โข Loca<ons
โข Assisters
โข Events
โข SMS
reminders
โข Help
requests
6. Get Covered Connector Training
ยฉ
2014
Enroll
America
and
Get
Covered
America
EnrollAmerica.org
|
GetCoveredAmerica.org
Organiza:on
Leads
Interac:ve
training
opportuni:es
1. Web-ยญโbased
training
on
how
to
use
the
tool
(Timing:
Weekly
star<ng
October
21)
2. Call
to
provide
updates
about
Connector
features
and
facilitate
a
conversa<on
around
best
prac<ces
for
using
the
tool
(Timing:
Monthly
star<ng
in
December)
Sta:c
Materials
1. FAQs
document
2. Guides
to:
โข Crea<ng
loca<ons
and
schedules
โข Scheduling
and
cancelling
appointments
โข Closing
out
appointments
โข Training
others