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ยฉ 2014 Enroll America and Get Covered America 
EnrollAmerica.org | GetCoveredAmerica.org 
Get Covered Connector 
Information for Partners
Consumer 
Data 
Get Covered Connector Data Use 
Assister 
Schedules 
Get 
Covered 
Connector 
Enroll 
America 
Assister 
Organiza:ons 
GCD: 
Individual 
Follow-ยญโ€up 
Research 
& 
Analy<cs 
Individual 
Follow-ยญโ€up 
Research 
& 
Analy<cs 
Grant 
& 
Internal 
Repor<ng 
ยฉ 
2014 
Enroll 
America 
and 
Get 
Covered 
America 
EnrollAmerica.org 
| 
GetCoveredAmerica.org
Get Covered Connector Users 
Lead 
Organiza:on 
Partner 
Super 
Admin 
All 
logins 
visible 
Assister/Outreach 
Organiza:on 
Admin 
Volunteers 
Customize 
login 
access 
depending 
on 
partner 
staff 
needs 
! Repor<ng 
! Crea<ng 
loca<ons 
& 
schedules 
! Scheduling 
& 
cancelling 
appointments 
! Closing 
out 
appointments 
All 
logins 
visible 
All 
logins 
visible 
Read-ยญโ€ 
only 
ยฉ 
2014 
Enroll 
America 
and 
Get 
Covered 
America 
EnrollAmerica.org 
| 
GetCoveredAmerica.org
State 
Lead 
Organiza:on 
Troubleshoot 
Consumer 
User 
Assister/Outreach 
Troubleshoot 
EA 
HQ 
User/Technical 
support 
Level 
3 
Level 
2 
Level 
1 
Assister/ 
Outreach 
User 
Partner 
orgs 
and 
their 
users 
will 
use 
EA-ยญโ€provided 
FAQs 
and 
training 
to 
answer 
ques<ons 
before 
escala<ng 
to 
GCC 
support 
Consumers 
will 
naturally 
ask 
ques<ons 
of 
Assisters 
but 
will 
also 
be 
given 
the 
opportunity 
to 
ask 
GCC 
support 
ques<ons 
Get Covered Connector Support 
ยฉ 
2014 
Enroll 
America 
and 
Get 
Covered 
America 
EnrollAmerica.org 
| 
GetCoveredAmerica.org
Get Covered Connector Training 
ยฉ 
2014 
Enroll 
America 
and 
Get 
Covered 
America 
EnrollAmerica.org 
| 
GetCoveredAmerica.org 
State 
Leads 
Interac:ve 
training 
opportuni:es 
1. Conversa<on 
to 
discuss 
program 
set-ยญโ€ 
up 
and 
onboarding 
training 
(Timing: 
9/19 
or 
two 
weeks 
before 
onboarding) 
2. One-ยญโ€on-ยญโ€one 
web-ยญโ€based 
training 
on 
system 
administra<on 
(Timing: 
First 
two 
weeks 
of 
October) 
3. Call 
to 
provide 
updates 
about 
Connector 
features 
and 
facilitate 
a 
conversa<on 
around 
best 
prac<ces 
for 
using 
the 
tool 
(Timing: 
Monthly 
star<ng 
in 
December) 
Sta:c 
Materials 
1. FAQs 
document 
2. Guide 
to 
training 
others 
on 
using 
the 
tool 
3. Guides 
to 
managing 
and 
tracking: 
โ€ข Reports 
โ€ข Users 
โ€ข Appointments 
โ€ข Organiza<ons 
โ€ข Loca<ons 
โ€ข Assisters 
โ€ข Events 
โ€ข SMS 
reminders 
โ€ข Help 
requests
Get Covered Connector Training 
ยฉ 
2014 
Enroll 
America 
and 
Get 
Covered 
America 
EnrollAmerica.org 
| 
GetCoveredAmerica.org 
Organiza:on 
Leads 
Interac:ve 
training 
opportuni:es 
1. Web-ยญโ€based 
training 
on 
how 
to 
use 
the 
tool 
(Timing: 
Weekly 
star<ng 
October 
21) 
2. Call 
to 
provide 
updates 
about 
Connector 
features 
and 
facilitate 
a 
conversa<on 
around 
best 
prac<ces 
for 
using 
the 
tool 
(Timing: 
Monthly 
star<ng 
in 
December) 
Sta:c 
Materials 
1. FAQs 
document 
2. Guides 
to: 
โ€ข Crea<ng 
loca<ons 
and 
schedules 
โ€ข Scheduling 
and 
cancelling 
appointments 
โ€ข Closing 
out 
appointments 
โ€ข Training 
others

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Get Covered Connector information for partners

  • 1. ยฉ 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org Get Covered Connector Information for Partners
  • 2. Consumer Data Get Covered Connector Data Use Assister Schedules Get Covered Connector Enroll America Assister Organiza:ons GCD: Individual Follow-ยญโ€up Research & Analy<cs Individual Follow-ยญโ€up Research & Analy<cs Grant & Internal Repor<ng ยฉ 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
  • 3. Get Covered Connector Users Lead Organiza:on Partner Super Admin All logins visible Assister/Outreach Organiza:on Admin Volunteers Customize login access depending on partner staff needs ! Repor<ng ! Crea<ng loca<ons & schedules ! Scheduling & cancelling appointments ! Closing out appointments All logins visible All logins visible Read-ยญโ€ only ยฉ 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
  • 4. State Lead Organiza:on Troubleshoot Consumer User Assister/Outreach Troubleshoot EA HQ User/Technical support Level 3 Level 2 Level 1 Assister/ Outreach User Partner orgs and their users will use EA-ยญโ€provided FAQs and training to answer ques<ons before escala<ng to GCC support Consumers will naturally ask ques<ons of Assisters but will also be given the opportunity to ask GCC support ques<ons Get Covered Connector Support ยฉ 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
  • 5. Get Covered Connector Training ยฉ 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org State Leads Interac:ve training opportuni:es 1. Conversa<on to discuss program set-ยญโ€ up and onboarding training (Timing: 9/19 or two weeks before onboarding) 2. One-ยญโ€on-ยญโ€one web-ยญโ€based training on system administra<on (Timing: First two weeks of October) 3. Call to provide updates about Connector features and facilitate a conversa<on around best prac<ces for using the tool (Timing: Monthly star<ng in December) Sta:c Materials 1. FAQs document 2. Guide to training others on using the tool 3. Guides to managing and tracking: โ€ข Reports โ€ข Users โ€ข Appointments โ€ข Organiza<ons โ€ข Loca<ons โ€ข Assisters โ€ข Events โ€ข SMS reminders โ€ข Help requests
  • 6. Get Covered Connector Training ยฉ 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org Organiza:on Leads Interac:ve training opportuni:es 1. Web-ยญโ€based training on how to use the tool (Timing: Weekly star<ng October 21) 2. Call to provide updates about Connector features and facilitate a conversa<on around best prac<ces for using the tool (Timing: Monthly star<ng in December) Sta:c Materials 1. FAQs document 2. Guides to: โ€ข Crea<ng loca<ons and schedules โ€ข Scheduling and cancelling appointments โ€ข Closing out appointments โ€ข Training others