This document presents a statistical analysis of the effectiveness of financial technology on customers. It discusses previous literature on the topic and outlines the objectives of the current study. The study aims to formulate a framework to examine the relationship between digital banking, customer experience, and financial performance. It will analyze factors influencing customers' use of online banking services and identify risks. Both quantitative and qualitative data will be collected through surveys, interviews, and secondary sources. The findings could help banks improve customer experience and maximize value. Hypotheses are proposed regarding the relationships between customer experience, satisfaction, loyalty, and financial performance. Limitations include a non-representative sample and limited data.
A Study on Role of Technology in Banking Sectorijtsrd
The purpose of this study is to examine the relationship between new technology implementation in banking sector and customers How they are aware about the technologies and how they are using it Data for this study was collected from the customers of various Banking Sectors under the Reserve Bank of India A simple percentage analysis and pie chart will be done According to questioners 30 samples are collected and interpretations are given Findings suggest that most of the customers of bank using ATM facility So the banks need to give awareness about the E-banking services Lastly, the paper is of few papers that focus on technology development in banking industry Aswin Raj. T | Mr. Bala Nageshwara Rao "A Study on Role of Technology in Banking Sector" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-6 , October 2018, URL: http://www.ijtsrd.com/papers/ijtsrd18357.pdf
Internet banking is becoming increasingly popular due to convenience and flexibility it offers. Banks are forced to promote online banking services to enhance its operations
with reduced cost of operations. This particular research has been conducted to evaluate the customer perceptions towards internet banking in the United Kingdom. A sample of 100 UK based banking customers was selected. The sample selection was made by the convenience sampling technique. Qualitative and quantitative methods have been applied to evaluate the research objectives. Through descriptive analysis of research findings, it has been evaluated that customers perceive internet banking services reliable and secure. However, some of the older respondents did not feel
convenient to use internet banking and they might have higher security concerns while using internet banking. The dimensions of privacy, security, convenience and time
savings was perceived positively by the customers. The research represents future implications for the internet bankers who can attract more online customers by arranging
stronger measures of security, and privacy. The results of this particular research are limited to the sample size and questionnaire made. The future researchers have the
opportunity to expand the boundary of knowledge of current research by taking a large and diverse sample.
A Study on Role of Technology in Banking Sectorijtsrd
The purpose of this study is to examine the relationship between new technology implementation in banking sector and customers How they are aware about the technologies and how they are using it Data for this study was collected from the customers of various Banking Sectors under the Reserve Bank of India A simple percentage analysis and pie chart will be done According to questioners 30 samples are collected and interpretations are given Findings suggest that most of the customers of bank using ATM facility So the banks need to give awareness about the E-banking services Lastly, the paper is of few papers that focus on technology development in banking industry Aswin Raj. T | Mr. Bala Nageshwara Rao "A Study on Role of Technology in Banking Sector" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-6 , October 2018, URL: http://www.ijtsrd.com/papers/ijtsrd18357.pdf
Internet banking is becoming increasingly popular due to convenience and flexibility it offers. Banks are forced to promote online banking services to enhance its operations
with reduced cost of operations. This particular research has been conducted to evaluate the customer perceptions towards internet banking in the United Kingdom. A sample of 100 UK based banking customers was selected. The sample selection was made by the convenience sampling technique. Qualitative and quantitative methods have been applied to evaluate the research objectives. Through descriptive analysis of research findings, it has been evaluated that customers perceive internet banking services reliable and secure. However, some of the older respondents did not feel
convenient to use internet banking and they might have higher security concerns while using internet banking. The dimensions of privacy, security, convenience and time
savings was perceived positively by the customers. The research represents future implications for the internet bankers who can attract more online customers by arranging
stronger measures of security, and privacy. The results of this particular research are limited to the sample size and questionnaire made. The future researchers have the
opportunity to expand the boundary of knowledge of current research by taking a large and diverse sample.
India is a fast becoming country of mobile and internet. Government of India initiative such as “Digital India”, in future our country will become cashless economy. Due to advancement of technology, man becomes more convenient and comfortable. Mobile Wallet is a platform for making payment through mobile. There are various
applications available like google pay, paytm citrus, etc. by using of such platforms payment can become more easy for online shopping, money transfer, utility bill payment, etc. Through mobile payment is very convenient and more secure to the public. Here, is an attempt to make a study on how the mobile wallet used by the consumers and their perception and satisfaction level towards using of such m-wallet payment gateways.
Banking system occupies an important place in Indian economy.
It provides various services to its customer. The nature of its services has evolved as the advancement of technology. It has become most challengeable to understand the customer satisfaction with quality of services. The present investigation was planned with the objective to analyse the customer choice towards the services provided by the bank. The research data was collected by the various bank customers for analysing the service quality from the ratings provided by the customer. In this regard, this research paper focuses with a purpose to report the findings of selected banking services which are used by the customers in India.
A Study On Customer’s Perception And Satisfaction Towards Electronic Banking ...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
Customer perception towards banking servicesPriyank Thada
This is my Dissertation Project on Customer Perception on Banking services in India this will help people to do research on Banking sector • The purpose of the study is to explore the basic dimensions of service quality offered by Indian banking industry and its impact on individual customers by using the gap between the customer expectations and perceptions regarding the services offered by banking industry.
Electronic Customer Relationship Management and Consumer Behaviour (A Study o...IJRTEMJOURNAL
The study focuses on electronic customer relationship management and consumer behavior with
special emphasis on diamond bank Plc. Retail financial services in all markets, including emerging markets, are
undergoing major transformation that is driven by change, deregulation and customer sophistication. Electronic
Customer service and specifically online customer relationship management in particular is crucial to attaining
a sustainable competitive advantage, in the market place. The main objective of the study is to examine the effect
of electronic customer relationship management on customer patronage. A survey design was adopted for the
study and one hundred and ninety copies of structured questionnaire were used as primary data collection
instrument which was distributed to customers of diamond bank in the study area. However, the postulated
hypotheses were tested by employing the Pearson product moment Correlation Coefficient (PPMCC) statistical
tool which was facilitated by the statistical packages for social sciences (SPSS). The study however showed that
a significant relationship exists between e-CRM and consumer behavior. Furthermore, it was found that amongst
the dimensions of e-CRM, e-commitment and e-satisfaction impacts more significantly on customer patronage.
The study therefore concludes that Nigerian money deposit banks should increase their electronic platform
strategies since they commensurably impact on their level of customer patronage. However, the study
recommended that the key to efficient performance of Nigeria banking industry is hinged on their ability to
identify, attract, retain and develop their customers better than competitors and could be achieved by improved
e-trust, e-commitment and e-satisfaction. Limitation and suggestion for further studies was given.
Effect of Mobile Banking on Customer Satisfaction in Selected Banks in Trans-...paperpublications3
Abstract: The purpose of the study was to investigate the effect of mobile banking on customer satisfaction in selected banks in Trans-Nzoia County. The study was guided by the following objectives: -to establish the effect of reliability of mobile banking on customer satisfaction, to determine the effect of responsiveness of mobile banking on customer satisfaction , and to evaluate the effect of accessibility of mobile banking services on customer satisfaction in Trans-Nzoia County. A descriptive survey research design was adopted. The target population was ten selected banks in Trans-Nzoia County. The study was guided by the; innovation diffusion theory, technology acceptance model (TAM), and theory of reasoned action (TRA). The study adopted the descriptive survey research design with the target population being the selected commercial banks personnel in Trans Nzoia County, totaling to 41 respondents. Census method was adopted since the target population was less than the minimum a hundred for sampling to be used for research. A structured questionnaire was used as a data collection instrument that was designed in a Likert scale format. Data analysis was carried out by use of regression and ANOVA using the Statistical Package for Social Sciences (SPSS) version 23 in order to statistically produce the relationship between the independent variables and dependent variable. From the findings, the researcher concluded that the regression effect was statistically significant indicating a reliable prediction of the dependent variable. The F calculated (F =39.96) greater than 5% level of significance thereby showing that the model was significant where the independent variables explained 85% of the mobile banking customer satisfaction. The study was significant to the banking sector since mobile banking is a phenomenon that has taken off and can’t be washed away.
A Study on Customer Perception towards Business Innovation Practices in Tiruc...PARAMASIVANCHELLIAH
A STUDY ON CUSTOMER PERCEPTION TOWARDS BUSINESS INNOVATION
PRACTICES IN TIRUCHIRAPPALLI DISTRICT
Dr.C. PARAMASIVAN, Ph.D.
Assistant Professor of Commerce
&
G. RAVICHANDIRAN
Ph.D. Full Time Research Scholar
PG & Research Department of Commerce
Thanthai Periyar Government Arts and Science College (Autonomous)
(Affiliated to Bharathidasan University, Tiruchirappalli)
Tiruchirappalli - 620023.
India is a fast becoming country of mobile and internet. Government of India initiative such as “Digital India”, in future our country will become cashless economy. Due to advancement of technology, man becomes more convenient and comfortable. Mobile Wallet is a platform for making payment through mobile. There are various
applications available like google pay, paytm citrus, etc. by using of such platforms payment can become more easy for online shopping, money transfer, utility bill payment, etc. Through mobile payment is very convenient and more secure to the public. Here, is an attempt to make a study on how the mobile wallet used by the consumers and their perception and satisfaction level towards using of such m-wallet payment gateways.
Banking system occupies an important place in Indian economy.
It provides various services to its customer. The nature of its services has evolved as the advancement of technology. It has become most challengeable to understand the customer satisfaction with quality of services. The present investigation was planned with the objective to analyse the customer choice towards the services provided by the bank. The research data was collected by the various bank customers for analysing the service quality from the ratings provided by the customer. In this regard, this research paper focuses with a purpose to report the findings of selected banking services which are used by the customers in India.
A Study On Customer’s Perception And Satisfaction Towards Electronic Banking ...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
Customer perception towards banking servicesPriyank Thada
This is my Dissertation Project on Customer Perception on Banking services in India this will help people to do research on Banking sector • The purpose of the study is to explore the basic dimensions of service quality offered by Indian banking industry and its impact on individual customers by using the gap between the customer expectations and perceptions regarding the services offered by banking industry.
Electronic Customer Relationship Management and Consumer Behaviour (A Study o...IJRTEMJOURNAL
The study focuses on electronic customer relationship management and consumer behavior with
special emphasis on diamond bank Plc. Retail financial services in all markets, including emerging markets, are
undergoing major transformation that is driven by change, deregulation and customer sophistication. Electronic
Customer service and specifically online customer relationship management in particular is crucial to attaining
a sustainable competitive advantage, in the market place. The main objective of the study is to examine the effect
of electronic customer relationship management on customer patronage. A survey design was adopted for the
study and one hundred and ninety copies of structured questionnaire were used as primary data collection
instrument which was distributed to customers of diamond bank in the study area. However, the postulated
hypotheses were tested by employing the Pearson product moment Correlation Coefficient (PPMCC) statistical
tool which was facilitated by the statistical packages for social sciences (SPSS). The study however showed that
a significant relationship exists between e-CRM and consumer behavior. Furthermore, it was found that amongst
the dimensions of e-CRM, e-commitment and e-satisfaction impacts more significantly on customer patronage.
The study therefore concludes that Nigerian money deposit banks should increase their electronic platform
strategies since they commensurably impact on their level of customer patronage. However, the study
recommended that the key to efficient performance of Nigeria banking industry is hinged on their ability to
identify, attract, retain and develop their customers better than competitors and could be achieved by improved
e-trust, e-commitment and e-satisfaction. Limitation and suggestion for further studies was given.
Effect of Mobile Banking on Customer Satisfaction in Selected Banks in Trans-...paperpublications3
Abstract: The purpose of the study was to investigate the effect of mobile banking on customer satisfaction in selected banks in Trans-Nzoia County. The study was guided by the following objectives: -to establish the effect of reliability of mobile banking on customer satisfaction, to determine the effect of responsiveness of mobile banking on customer satisfaction , and to evaluate the effect of accessibility of mobile banking services on customer satisfaction in Trans-Nzoia County. A descriptive survey research design was adopted. The target population was ten selected banks in Trans-Nzoia County. The study was guided by the; innovation diffusion theory, technology acceptance model (TAM), and theory of reasoned action (TRA). The study adopted the descriptive survey research design with the target population being the selected commercial banks personnel in Trans Nzoia County, totaling to 41 respondents. Census method was adopted since the target population was less than the minimum a hundred for sampling to be used for research. A structured questionnaire was used as a data collection instrument that was designed in a Likert scale format. Data analysis was carried out by use of regression and ANOVA using the Statistical Package for Social Sciences (SPSS) version 23 in order to statistically produce the relationship between the independent variables and dependent variable. From the findings, the researcher concluded that the regression effect was statistically significant indicating a reliable prediction of the dependent variable. The F calculated (F =39.96) greater than 5% level of significance thereby showing that the model was significant where the independent variables explained 85% of the mobile banking customer satisfaction. The study was significant to the banking sector since mobile banking is a phenomenon that has taken off and can’t be washed away.
A Study on Customer Perception towards Business Innovation Practices in Tiruc...PARAMASIVANCHELLIAH
A STUDY ON CUSTOMER PERCEPTION TOWARDS BUSINESS INNOVATION
PRACTICES IN TIRUCHIRAPPALLI DISTRICT
Dr.C. PARAMASIVAN, Ph.D.
Assistant Professor of Commerce
&
G. RAVICHANDIRAN
Ph.D. Full Time Research Scholar
PG & Research Department of Commerce
Thanthai Periyar Government Arts and Science College (Autonomous)
(Affiliated to Bharathidasan University, Tiruchirappalli)
Tiruchirappalli - 620023.
A Study on Customer Perception towards Business Innovation Practices in Tiruc...PARAMASIVANCHELLIAH
A STUDY ON CUSTOMER PERCEPTION TOWARDS BUSINESS INNOVATION
PRACTICES IN TIRUCHIRAPPALLI DISTRICT
Dr.C. PARAMASIVAN, Ph.D.
Assistant Professor of Commerce
&
G. RAVICHANDIRAN
Ph.D. Full Time Research Scholar
PG & Research Department of Commerce
Thanthai Periyar Government Arts and Science College (Autonomous)
(Affiliated to Bharathidasan University, Tiruchirappalli)
Tiruchirappalli - 620023.
Problems and prospects of internet banking in indiaserampore college
Internet Banking System is a system that has been developed in order to help clients with the day-to-day transactions. Internet banking allows customers of a financial institution to conduct financial transactions on a secure website operated by the institution, which can be a retail or virtual bank.
Effect of Digital Banking on Customer Satisfaction: A case of National Bank o...paperpublications3
Abstract: This study purposed to investigate the effect of digital banking on customer satisfaction case of National Bank of Kenya. The objective that guided the study: To determine the effect of speed of transactions on Customer Satisfaction case of National Bank of Kenya, Bungoma County. The target population for the study was bank customers and banking staff from National Bank in Bungoma County. The study utilized a sample size of 417. Descriptive survey design was undertaken and data was collected using a triangulation of methods including questionnaires, interview schedules and document reviews. Analysis was undertaken with the aid of Statistical Package for Social Sciences where both descriptive and correlation analysis were performed. The findings of the study established that there was a significant relationship between speed of transaction and customers satisfaction, χ2 (6, N=350) = 221.45. The study recommends that there is need by banks to invest more on robust reliable systems to reduce incidents of failed transactions and transactional errors in ATMs.
Customers’ Satisfaction on E Banking Services in Indian Banking Sectorsijtsrd
Internet Banking is about using the infrastructure for digital age to create opportunities, both in local and global market. The purpose of this research is to understand the impact of service quality factors of Internet Banking on customer satisfaction in Indore district. Banks play a major role in all the economic and financial activities in modern society E banking is the application of electronic means in interaction between bankers and customer, and bankers and businesses, as well as in internal banking operations, to simplify and progress the banking services. Today, approximately all banks have adopted ICT as a mean of improving the service quality of banking servicesThis paper examines the customer satisfaction on the Electronic Banking Services of Public Sector and Private Sector Banks in Indore district. The sample size of the study is 80 the data is gathered from the primary information. For the purpose of analysis, the customer’s satisfaction in both banks has been assessed in seven dimensions based on the suggestions. Reliability, Accessibility, User friendliness, Privacy Security, Efficiency, Responsiveness and Fulfilment. ANOVA test were applied to test the hypotheses. Dr. Kamaljeet Bhatia "Customers’ Satisfaction on E-Banking Services in Indian Banking Sectors" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45231.pdf Paper URL: https://www.ijtsrd.com/management/other/45231/customers’-satisfaction-on-ebanking-services-in-indian-banking-sectors/dr-kamaljeet-bhatia
Moderating Role of Brand Image With Relation to Internet Banking and Customer...Samar Rahi
Internet is of vital essence to excel and progress of organization growth. It has revolutionized the banking sector all over the world. A spectacular innovation in banking sector is to introduce Internet banking services. The aim of this study is to inspect the moderating relationship of Brand image between internet banking and customer loyalty. This study is conducted using positivism paradigm and deductive quantitative methods of inquiry. Data was collected in a survey from those customers who were using internet banking services in Pakistan. Questionnaire was adopted from research studies of Zeithaml et al. and Park et al. A theoretical framework is proposed to suggest the links among variables. The sample size selected for research constitutes of 437 respondents belongs to Lahore and Islamabad, from Pakistan. Simple and Moderating regression analysis is used to examine hypothesized relationship.
Customer Satisfaction on Banking Services in Indian Growing Economy Nainital ...Dr. Amarjeet Singh
Finance is the energy of every business whether it is
profit making or loss-making business and finance are
required. Economy grows with the developing people of his
country. There is no way to grow the country economy
without financial growing of his resident peoples and banking
sector play a major role to provide financial services. Banks
play a major role in the growth of the economy by providing
their services. Customer satisfaction is essential for the future
growth of both bank and country economy growth also. This
study made to determine customer satisfaction level on
banking services. This study based on primary data. Primary
data collected through questionnaire. The questionnaire
collected from 50 peoples in Kumoun region specially in
Haldwani urban area. All types of people included in sample
collection Students, Employees, Self Employees, and retired
persons. To assess customer satisfaction used the pre-tested
five points Likert's scale test. On the basis of the analysis, it is
concluded that the customer service satisfaction level of banks
is 73.80%.Key Words: Customer satisfaction, Banking
services, Overall satisfaction.
A Study on Factors of E Banking Challenges in Indiaijtsrd
The customer uses the banking services through online banking, mobile phone banking and automated teller machine these were are called as 'E Banking. This study aimed to describe the customer view about the banking services through E banking. Customer service is also a part of the banking, this paper will tell about the customer satisfaction level about the e banking will explain through the pilot study. Dr. S. Saravanan | M. Dharani "A Study on Factors of E-Banking Challenges in India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd31147.pdf Paper Url :https://www.ijtsrd.com/management/accounting-and-finance/31147/a-study-on-factors-of-ebanking-challenges-in-india/dr-s-saravanan
A Study on Perception of Customers Challenges Towards Digitization in Indian ...ijtsrd
The Indian banking sector has been the backbone of the economic system as it plans and implements the economic activities. Any amendment in the banking sector through the adoption of technology can have an in depth impact on associate degree economy‘s growth. In the present dynamic changing scenario banks are seeking unconventional ways that to supply and differentiate amongst their various services. Due to the innovative advancement in technology the corporate and retail consumers are not any longer willing to queue in banks, or attend to the phone, for the basic banking services. They need and expect a facility to conduct their banking activities at any time and place. Plastic money Credit Cards, Debit Cards and good Cards web banking as well as electronic payment services, online investments, on line commercialism accounts, electronic fund transfer and clearing services, branch networking phone banking mobile applications and notecase are a number of the recent merchandise and services acting because the drivers to the expansion of banking sector. The present research study is analytical and based on survey method. The construct of digital banking remains evolving within the Indian banking sector and is probably going to bring numerous opportunities similarly as new risks to the elemental nature of banking in India. Hence, this paper also aims to gift the opportunities and challenges of going digital within the Indian banking sector along with some recommendations to beat these challenges. Dr. Keshav Shyam "A Study on Perception of Customers Challenges Towards Digitization in Indian Banks in Prayagraj District" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-7 | Issue-5 , October 2023, URL: https://www.ijtsrd.com/papers/ijtsrd59995.pdf Paper Url: https://www.ijtsrd.com/management/consumer-behaviour/59995/a-study-on-perception-of-customers-challenges-towards-digitization-in-indian-banks-in-prayagraj-district/dr-keshav-shyam
I completed a Seminar project.
My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
Accessibility of Digital Banking on Customer Satisfaction: National bank of K...iosrjce
Banks have been forced to deleverage and identify alternative sources of value as a result of increased
regulations and competitive challenges. This has led to the introduction of digital banking where technology is
mostly embraced while carrying transactions. However, customers are still waiting for this new banking
experience, touted as a revolutionary transformation that will bring many new features, including anytime and
anywhere banking, ultra-fast response times, and omnipresent advisors. The objective that guided the study: To
establisheffect of accessibility of digital banking on Customer Satisfaction case of National Bank of Kenya,
Bungoma County. The target population for the study was bank customers and banking staff from National Bank
in Bungoma County and a sample size of 417. Descriptive survey design was undertaken. Data was collected
using questionnaires, interview schedules and document reviews. Analysis was done with the aid of Statistical
Package for Social Sciences where both descriptive and correlation analysis were performed. The findings of
the study established there was a significant relationship between accessibility of digital banking and
customer’s satisfaction, χ2
(6, N=350) =390.74, P= 0.00. The study recommends that Mobile banking and POS
terminals, need to come up with an application that can be used to enhance digital banking.
Levelwise PageRank with Loop-Based Dead End Handling Strategy : SHORT REPORT ...Subhajit Sahu
Abstract — Levelwise PageRank is an alternative method of PageRank computation which decomposes the input graph into a directed acyclic block-graph of strongly connected components, and processes them in topological order, one level at a time. This enables calculation for ranks in a distributed fashion without per-iteration communication, unlike the standard method where all vertices are processed in each iteration. It however comes with a precondition of the absence of dead ends in the input graph. Here, the native non-distributed performance of Levelwise PageRank was compared against Monolithic PageRank on a CPU as well as a GPU. To ensure a fair comparison, Monolithic PageRank was also performed on a graph where vertices were split by components. Results indicate that Levelwise PageRank is about as fast as Monolithic PageRank on the CPU, but quite a bit slower on the GPU. Slowdown on the GPU is likely caused by a large submission of small workloads, and expected to be non-issue when the computation is performed on massive graphs.
Techniques to optimize the pagerank algorithm usually fall in two categories. One is to try reducing the work per iteration, and the other is to try reducing the number of iterations. These goals are often at odds with one another. Skipping computation on vertices which have already converged has the potential to save iteration time. Skipping in-identical vertices, with the same in-links, helps reduce duplicate computations and thus could help reduce iteration time. Road networks often have chains which can be short-circuited before pagerank computation to improve performance. Final ranks of chain nodes can be easily calculated. This could reduce both the iteration time, and the number of iterations. If a graph has no dangling nodes, pagerank of each strongly connected component can be computed in topological order. This could help reduce the iteration time, no. of iterations, and also enable multi-iteration concurrency in pagerank computation. The combination of all of the above methods is the STICD algorithm. [sticd] For dynamic graphs, unchanged components whose ranks are unaffected can be skipped altogether.
2. REVIEW OF LITERATURE
Rajesh Kumar Srivastava (2007) – Presented his research
paper “Customer’s perception on usage of internet
banking”. The research is focused on what are the customer’s
perceptions about internet banking and what are the drivers that
drive consumers. The study revealed that education, gender,
income plays an important role in usage of internet banking.
Pooja Malhotra & Balwinder SINGH (2009) – Presented
their research paper “The Impact of Internet Banking on
Bank Performance and Risk: The Indian Experience”.
The paper describes the current state of Internet banking in
India and discusses its implications for the Indian banking
industry. The results reveal that the profitability and offering of
Internet banking does not have any significant association, on
the other hand, Internet banking has a significant and negative
association with risk profile of the banks.
3. REVIEW OF LITERATURE
Ankit Kesharwani & G. Radhakrishna (2013) – Presented
their research paper “Drivers and Inhibitors of Internet
Banking Adoption in India”. The results suggest that
acceptance and usage of internet banking services can turn into a
fundamental concern for future research, as the drivers
overcoming the inhibitors over time at an influencing rate.
Himanshu Agarwall, Dr. Rabindra Kumar Swain,
Chandrika Prasad Das In their research paper “Does
Digitization of Banking Sector Help Achieve Value
Maximization & Better Performance?” This paper aims to
analyze impact of digitalization of Indian scheduled commercial
banks on value maximization and determine the extent to which
the banks’ performance and growth are influenced by
digitization.
4. INTRODUCTION
ICICI was the pioneer bank to champion the usage of
digital banking and introduce internet banking to its
customers in 1996.Internet and mobile banking might be
the biggest technological advancement affecting the
current banking industry as it is a way for customers to
handle their own daily banking issues by themselves.
Through internet banking, customers can pay their bills,
handle their accounts, deal with their investments among
many other things that before needed a visit to the bank.
The customers can use digital banking by modes:- API,UPI
method,Net Banking, online transactions such as
RTGS,NEFT, IMPS,MMPS.
5. Basis Traditional Banking E- Banking Practices
Global Coverage
Traditional Practice
provides limited
coverage.
E-Banking Practices involve
global coverage while sitting
at home/office.
Marketing Tool
Traditional Practice does
not provide proper
marketing tools.
E-Banking provides the
facility of marketing of
products/ schemes online
easily.
Prompt Services
Traditional Practices
involves process which
requires more time.
E-Banking saves a lot of time
as there is no need to stand in
long queues.
6. STATEMENT OF GENERAL PROBLEM
Banking services in India are classified under the essential
services list. Banking and financial institutions were under
immense pressure to ensure business-as-usual amidst the
lockdown and health crisis. Banking operations such as cash
deposits, withdrawals, clearing of cheques and other
traditional teller services had to be executed by maintaining a
safe distance of at-least a meter. Social media was abuzz with
a bank employee’s effort to handle cheques with tongs and
sanitize them with a steam iron.
So in a nut shell we can say that in this hard time when we
are facing a global pandemic- COVID19, it is not feasible
for customers and even bank employees to face each other
physically. So, it is high time that all banking customers
should be motivated to use DIGITAL BANKING.
7. INCREASING TRENDS
• As cited in Annual Bulletin of 2019 of Reserve Bank Of
India, “ Total digital transactions in volume terms
recorded a growth rate of 58.8 per cent during 2018-
19, on top of a growth of 50.4 per cent during 2017-
18. Digital transactions in value terms grew by 39.5
per cent during 2018-19, compared to the growth of
22.2 per cent during 2017-18.”
• India Digital Banking Market is expected to grow at a
CAGR of over 22% during 2019-2024 owing to
growing technological advancements, increasing
internet penetration and growing number of smartphone
users in India.
8. NEED OF THE STUDY
Many studies have been conducted on different
aspects of digital banking, service quality,
marketing and strategic management studies.
However, there has been limited integrative
research which underpins the development of
Digital Banking, Customer Experience and
Financial Performance Enhancement
Framework (DiBCEFPEF). The lack of research
in this area is apparent. This research will provide
a transferable guide and new insight on how the
envisaged DiBCEFPEF could be adapted in banks
to achieve better customer experience
9. AIMS AND OBJECTIVES OF THE STUDY
To formulate a Digital Banking, Customer
Experience and Financial Performance
Enhancement Framework (DiBCEFPEF) which will
include:-
• To know about the Net Banking service provided by
banks.
• To know the cause why customers are using or not using
Net banking service.
• To identify the possible risks in digital banking.
• To make customers aware of these risks and suggest the
ways to minimise them.
• To identify and analyse the limits of types of charges
imposed by banks for use of digital banking.
10. RESEARCH DESIGN
A research design is the arrangement of conditions for
collection and analysis of data in a manner that aims to
combine relevance to the research purposed with economy
in procedure.
MIXED RESEARCH-Mixed methods research is described:
“as the type of research in which a researcher or combines
elements of qualitative and quantitative research
approaches (e.g. use of qualitative and quantitative
viewpoints, data collection, analysis, inference techniques)
for the broad purposes of breadth and depth of
understanding and corroboration”
11. SAMPLING DESIGN
O Universe of study: Universe of the study means
all the persons who are the customers of any bank
in the world.
O Sample Size: A sample of respondents can be
selected from various areas of LUCKNOW.
O Sample Unit: In this project sampling unit consists
of the various individuals who had their bank
accounts.
O Sampling Technique: For the purpose of
research suitable sampling technique should be
used. The whole city should be divided into four
zones. I propose that Simple Random Sampling
is the most appropriate to use.
12. SOURCES OF DATA
In this research, we will need to collect both
quantitative and qualitative data from following
sources :
Primary data- The data can be collected through
interviews, observations and questionnaires. An
appropriate questionnaire can be designed which
needed to be filled by customers of banks.
Secondary data- Secondary data is the data
collected from already been used or published
information like journals, diaries, books, etc.
13. DATA ANALYSIS
Tools of Presentation: It means what all tools
are used to present the data in a meaningful way so
that it becomes easily understandable. In this
research tables and graphs can be used for
presenting the data.
Tools of Analysis:The research can be done by
Factor analysis and Correlation Analysis,
Regression Analysis in quantitative research,
while using Content Analysis in qualitative
research. Triangulation technique can be used to
corroborate the results to form the said
framework.
14. Research hypothesis
• H0: There is a relationship between Customer Experience,
Customer Satisfaction, Customer Loyalty and Financial
Performance.
• H1: There is no relationship between Customer Experience,
Customer Satisfaction, Customer Loyalty and Financial
Performance.
• H0:There is a relationship between Customer Satisfaction
and Customer Loyalty.
• H1:There is no relationship between Customer Satisfaction
and Customer Loyalty.
• H0: The charges of digital banking imposed by banks are
within the bearable limits for customers.
• H1: The charges of digital banking imposed by banks are
outside the bearable limits for customers.
15. LIMITATIONS OF THE STUDY
• Non Representative Sample- As we are considering
banks of LUCKNOW only there are chances that sample
may not be as representative as desired.
• Cost Factor- It may not be possible to conduct an
extensive study due to cost factor.
• Inadequate Data- The data provided by private articles
may be biased. The reason being such type of articles
may over-report the number of customers using digital
banking.
• The study is limited to the banks which have adopted
digitalisation actively.
16. REFERENCES
• International Journal of Social Science & Interdisciplinary
Research, ISSN 2277 -3630 IJSSIR, Vol. 2 (8), AUGUST
(2013).
• Rajesh Kumar Srivastava (2007). Customer's Perception
on Usage of Internet Banking.
• International Journal of Control Theory and Applications
ISSN : 0974-5572 „ International Science Press Volume
10 • Number 40 • 2016
• Digitization –A Study with Reference to Customer
Satisfaction towards E-BankingKlaus, P. & Maklan, S.
(2013). Towards a Better Measure of Customer
Experience. International Journal of Market Research