Internet Banking is about using the infrastructure for digital age to create opportunities, both in local and global market. The purpose of this research is to understand the impact of service quality factors of Internet Banking on customer satisfaction in Indore district. Banks play a major role in all the economic and financial activities in modern society E banking is the application of electronic means in interaction between bankers and customer, and bankers and businesses, as well as in internal banking operations, to simplify and progress the banking services. Today, approximately all banks have adopted ICT as a mean of improving the service quality of banking servicesThis paper examines the customer satisfaction on the Electronic Banking Services of Public Sector and Private Sector Banks in Indore district. The sample size of the study is 80 the data is gathered from the primary information. For the purpose of analysis, the customer’s satisfaction in both banks has been assessed in seven dimensions based on the suggestions. Reliability, Accessibility, User friendliness, Privacy Security, Efficiency, Responsiveness and Fulfilment. ANOVA test were applied to test the hypotheses. Dr. Kamaljeet Bhatia "Customers’ Satisfaction on E-Banking Services in Indian Banking Sectors" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45231.pdf Paper URL: https://www.ijtsrd.com/management/other/45231/customers’-satisfaction-on-ebanking-services-in-indian-banking-sectors/dr-kamaljeet-bhatia
This project report has been prepared as per the requirement of the syllabus of
MBA course structure under which the students are the required to undertake
project.
It was a first hand experience for us as that we were exposed to the professional
set-up and were facing the market, which was really a great experience.
During project period, I had very touching experiences. When business is involved,
experiences counts a lot, as we know, experience are an instrument, which leads
towards success.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
Quality of online banking services a comparative study of sbi & icici bankKarishma Prajapati
a research is conducted on the quality of online banking services of SBI & ICICI bank in india. A small survey is conducted with 50 limited respondents.
Analysis of customer satisfaction in banking sector of jammu & kashmir bankShami Zama
This document provides information about a summer training report submitted by a student to fulfill the requirements of a Bachelor of Business Administration degree. It includes sections on certification, acknowledgements, an executive summary, table of contents, and the beginning of chapter 1 which provides a profile of Jammu & Kashmir Bank, the organization studied. The profile describes the bank's history, establishment, growth, operations, and services including technology applications and delivery channels like ATMs, internet banking, and SMS banking.
A STUDY ON CUSTOMER SATISFACTION TOWARDS E-BANKING SERVICES-Arunraj Varunrajraiv
This document discusses customer satisfaction with e-banking services in India. It analyzes primary data collected through questionnaires and secondary sources on e-banking. The findings show that customers are generally satisfied with e-banking, with 41.5% of respondents using public sector bank services and feeling secure in electronic transactions. However, some customers still lack awareness of all available e-banking options beyond ATM use. The conclusion is that while customer satisfaction with e-banking is currently high, greater education is still needed on e-banking services to boost their success.
Presentation Tricia Atallah, Construction Companies v.0 (English)-2Tricia Atallah
This document discusses strategies for construction companies to meet performance targets through prudent project selection and management. It recommends that companies evaluate industry trends, client needs, and their own capabilities when selecting projects. It also stresses the importance of using best practices in project delivery methods, risk management, budgeting, scheduling, reporting, and controls to optimize project performance and meet financial goals. Strategic vision and management are crucial for construction company success.
This document discusses retail loans offered by Bank of India. It provides an overview of the loan application and sanctioning process, including how credit scores are analyzed using CIBIL, Equinox and Equifax software. Key steps in the process include submitting a loan application, credit analysis, preparing loan documents, verifying documents, updating the loan system and disbursing funds to the customer. Factors that positively and negatively affect credit scores are also outlined.
A Study On Customer’s Perception And Satisfaction Towards Electronic Banking ...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
This project report has been prepared as per the requirement of the syllabus of
MBA course structure under which the students are the required to undertake
project.
It was a first hand experience for us as that we were exposed to the professional
set-up and were facing the market, which was really a great experience.
During project period, I had very touching experiences. When business is involved,
experiences counts a lot, as we know, experience are an instrument, which leads
towards success.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
Quality of online banking services a comparative study of sbi & icici bankKarishma Prajapati
a research is conducted on the quality of online banking services of SBI & ICICI bank in india. A small survey is conducted with 50 limited respondents.
Analysis of customer satisfaction in banking sector of jammu & kashmir bankShami Zama
This document provides information about a summer training report submitted by a student to fulfill the requirements of a Bachelor of Business Administration degree. It includes sections on certification, acknowledgements, an executive summary, table of contents, and the beginning of chapter 1 which provides a profile of Jammu & Kashmir Bank, the organization studied. The profile describes the bank's history, establishment, growth, operations, and services including technology applications and delivery channels like ATMs, internet banking, and SMS banking.
A STUDY ON CUSTOMER SATISFACTION TOWARDS E-BANKING SERVICES-Arunraj Varunrajraiv
This document discusses customer satisfaction with e-banking services in India. It analyzes primary data collected through questionnaires and secondary sources on e-banking. The findings show that customers are generally satisfied with e-banking, with 41.5% of respondents using public sector bank services and feeling secure in electronic transactions. However, some customers still lack awareness of all available e-banking options beyond ATM use. The conclusion is that while customer satisfaction with e-banking is currently high, greater education is still needed on e-banking services to boost their success.
Presentation Tricia Atallah, Construction Companies v.0 (English)-2Tricia Atallah
This document discusses strategies for construction companies to meet performance targets through prudent project selection and management. It recommends that companies evaluate industry trends, client needs, and their own capabilities when selecting projects. It also stresses the importance of using best practices in project delivery methods, risk management, budgeting, scheduling, reporting, and controls to optimize project performance and meet financial goals. Strategic vision and management are crucial for construction company success.
This document discusses retail loans offered by Bank of India. It provides an overview of the loan application and sanctioning process, including how credit scores are analyzed using CIBIL, Equinox and Equifax software. Key steps in the process include submitting a loan application, credit analysis, preparing loan documents, verifying documents, updating the loan system and disbursing funds to the customer. Factors that positively and negatively affect credit scores are also outlined.
A Study On Customer’s Perception And Satisfaction Towards Electronic Banking ...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
Customer satisfaction of ebanking/online banking of SBISajid Nasar
This document is a study on customer satisfaction with internet banking at the State Bank of India's Ponganadu branch. It discusses customer satisfaction in banking, defines online/internet banking, and the benefits it provides to both banks and customers. It also outlines the key dimensions of online banking including customer to bank services, bank to bank transactions, electronic central banking, and internal bank intranet procurement. The proliferation of internet has opened new opportunities for retail banks to provide products and services through e-banking and online banking channels.
This document provides an introduction and overview of State Bank of India's (SBI) financing activities for small and medium enterprises (SMEs) based on a project report and survey conducted in Rajkot, Gujarat, India. It discusses SBI's history and operations, defines SMEs, describes the importance of SME financing for economic development, and outlines SBI's procedures and services for financing SMEs. The survey found that marketing efforts by SBI helped the bank earn 18 crores of new business from SMEs in the industrial areas surveyed in Rajkot.
Customer perception towards banking servicesPriyank Thada
This document provides an overview of a dissertation project submitted by Priyank Thada for partial fulfillment of a BBA degree. It includes a certificate from the faculty guide, Dr. Nilesh Pandya, acknowledging supervision of the project titled "CUSTOMER PERCEPTION TOWARDS BANKING SERVICES". The document also includes a declaration by Priyank Thada and acknowledgments. It then provides an executive summary of the dissertation and a table of contents outlining the various sections of the project.
The document provides background information on e-banking in India. It discusses:
1) The evolution of e-banking, from early distance banking services in the 1980s to the first online internet banking services in 1994.
2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
The document is a project report submitted by Rajesh Kumar to the National Institute of Technology on retail banking with reference to Allahabad Bank. It includes an executive summary, introduction, company and industry profiles, data collection methodology, findings, suggestions and conclusions. The report analyzes various aspects of Allahabad Bank's retail banking operations including its products and services, workflow, McKinsey's 7S framework, research methodology and customer feedback.
HDFC Bank was established in 1994 as one of the first private sector banks in India. It is committed to maintaining high ethical standards and focuses on operational excellence, customer focus, product leadership, and people. The bank provides a wide range of financial products and services. It has over 1,400 branches across India and aims to be a world-class Indian bank through high quality customer service and risk management practices. The bank has received several awards recognizing its leadership in areas such as retail banking, trade finance, and IT governance.
Impact of Internet banking on Customer SatisfactionAshwani Kumar
I. The document discusses a study conducted on internet banking services of Bank of Maharashtra.
II. It aims to study customer awareness, satisfaction levels and problems faced regarding internet banking.
III. The survey found that most customers are aware of and use online banking, and are satisfied with security levels, ATM availability and fund transfer services. However, some face issues with login/logout processes.
A STUDY ON CUSTOMERS AWARENESS ABOUT BANKING TECHNOLOGYAKHIL KP
This document provides an introduction and overview of modern banking technologies and customer awareness of them in India. It discusses how technology is changing the banking sector through innovations like ATMs, internet banking, mobile banking, etc. The study aims to understand customer awareness and adoption of these technologies in both urban and rural areas of Kannur district in India. It outlines the objectives, hypotheses, methodology, and limitations of the study. The literature review discusses previous research on the impact of technology on banking and factors influencing customer adoption of electronic banking services.
Project on retail banking with reference to syndicate bank.Mayanksng07
This document provides an overview of retail banking in India. It discusses the growth of retail lending in India since liberalization in 1991. Retail lending has grown significantly over the past decade due to increasing disposable income, a growing middle class, and changing attitudes towards loans. However, retail loan growth has not been uniform and banks need appropriate strategies like inclusive and responsible banking to ensure sustainable growth. The document also discusses major players in retail banking in India like SBI and HDFC Bank and examines challenges for foreign banks in expanding retail operations in India like regulatory restrictions and lack of strong credit information infrastructure. It analyzes strategies for banks like focusing on customer service, risk management, and fee-based income from third party products.
A comparative analysis of public and private sector banks in indiaAlexander Decker
This document discusses a study comparing customer satisfaction levels between public and private sector banks in India. It provides background on the banking industry and importance of customer satisfaction. The study was conducted through a survey of 160 bank customers in Chandigarh city. Statistical tests were used to analyze differences in customer perceptions of service quality between public and private banks. The results showed that private sector banks placed more emphasis on relationship building and had better infrastructure, leading to higher levels of customer satisfaction compared to public sector banks.
Presentation on research report of customer satisfaction from e banking servicespriyanka sarraf
This research report summarizes a study on customer satisfaction with e-banking services from HDFC and ICICI Bank. The report outlines the objectives, sample design, data collection methods, findings and conclusions from a survey of 133 customers. Key findings include that the main factors influencing customer perception are good services, cost charges and people's references. The majority of customers reported being satisfied or highly satisfied with e-banking services, though some faced issues with slow speeds, time-consuming transfers and difficulty for less educated users. The report provides recommendations to improve e-banking services and customer training.
This document provides an overview of innovations in retail banking. It discusses the differences between core banking and retail banking. It also outlines some of the key services offered in retail banks like ATMs, internet banking, mobile banking, and more. The document uses ICICI Bank in India as a case study to illustrate retail banking concepts. It provides details on ICICI Bank's history and an overview of its marketing mix including products, price, place, promotion, processes, physical evidence, and people.
Project on customer awareness towards internet bankingLakshmy TM
This study aimed to analyze customer awareness of internet banking services provided by Dena Bank in Kottayam, India. A survey was conducted of 25 customers from September to November 2017. The results showed that 80% of respondents were aware of Dena Bank's internet banking services, though only 40% had used them. The most common reasons for non-use were fear of security (41.67%) and lack of information (33.33%). Of those who had used internet banking, the highest level of satisfaction was 38.48% reporting being highly satisfied, while 15.38% reported being dissatisfied. The study provided insight into customer awareness and perceptions around Dena Bank's internet banking offerings.
SUMMER PROJECT ON CUSTOMER SATISFACTION AND PERFORMANCE OF JAMMU AND KASHMIR...Aamir Qureshi
The document is a summer project report submitted by Amir Bashir Qureshi to Lloyd Institute of Management and Technology in partial fulfillment of an MBA degree. The project examines customer satisfaction and performance of J&K Bank Ltd. in Uri, Baramulla, India through surveys of customers. It acknowledges assistance from various parties and declares the work as the student's original work. It includes objectives of the study, an executive summary, and outlines various sections of the report such as the introduction, literature review, research methodology, data analysis, findings, and recommendations.
“A study on the Service quality of HDFC bank & SBI bank.”Vatsal Patel
This document provides an overview of the banking industry in India. It discusses key topics such as the major services offered by banks including payment services, financial intermediation, financial services, and ancillary services. It also outlines some of the major players in the industry, how banking contributes to India's GDP, the growth drivers of the industry including rising incomes and population, key sectors such as housing and personal finance, and trends in banking like increasing digitization and the rise of mobile banking. The document serves as an introduction to understanding the Indian banking landscape.
Comparitive analysis of sbi bank and icici bankshweta248001
This document provides details of a research project comparing the e-banking services of State Bank of India and ICICI Bank. It includes an introduction, company profiles of both banks, descriptions of their e-banking services, and outlines the research methodology used in the study. The project was conducted to fulfill requirements for a Bachelor's degree in business administration with a focus on finance.
This document provides an overview of banking in India. It defines banking and explains why it is important. It then describes the structure of banking in India including commercial banks, cooperative banks, and services offered by banks like loans, deposits, money transfers. It provides details on electronic banking and highlights the first Indian governor. International banking is also summarized covering advantages like tax efficiency and convenience.
CUSTOMER SATISFACTION ON E-BANKING SERVICE BY SETHUsaravana vel.k
The document provides an introduction to customer satisfaction and e-banking services. It discusses how customer satisfaction is measured and defined. It then discusses online banking/e-banking, the various dimensions of e-banking including customer to bank services, and the benefits of internet banking for both banks and customers. The document outlines the objectives and importance of studying customer satisfaction of e-banking services provided by SBI in Tirupur, India. It discusses the research methodology and limitations of the study.
PowerPoint Slide for Customer satisfaction on public and private banksPujan Kumar Saha
The document analyzes customer satisfaction levels between public and private banks in India. A survey of 200 customers found that private banks provided better customer service and facilities. Customers were more satisfied with the behavior of employees, transaction systems, availability of ATMs, interest rates and loans at private banks compared to public banks. However, customers trusted the public banking system more. The document recommends that public banks improve infrastructure, employee training, and customer services like ATMs to increase satisfaction levels.
Customer Satisfaction on Banking Services in Indian Growing Economy Nainital ...Dr. Amarjeet Singh
Finance is the energy of every business whether it is
profit making or loss-making business and finance are
required. Economy grows with the developing people of his
country. There is no way to grow the country economy
without financial growing of his resident peoples and banking
sector play a major role to provide financial services. Banks
play a major role in the growth of the economy by providing
their services. Customer satisfaction is essential for the future
growth of both bank and country economy growth also. This
study made to determine customer satisfaction level on
banking services. This study based on primary data. Primary
data collected through questionnaire. The questionnaire
collected from 50 peoples in Kumoun region specially in
Haldwani urban area. All types of people included in sample
collection Students, Employees, Self Employees, and retired
persons. To assess customer satisfaction used the pre-tested
five points Likert's scale test. On the basis of the analysis, it is
concluded that the customer service satisfaction level of banks
is 73.80%.Key Words: Customer satisfaction, Banking
services, Overall satisfaction.
A Study on Factors of E Banking Challenges in Indiaijtsrd
The customer uses the banking services through online banking, mobile phone banking and automated teller machine these were are called as 'E Banking. This study aimed to describe the customer view about the banking services through E banking. Customer service is also a part of the banking, this paper will tell about the customer satisfaction level about the e banking will explain through the pilot study. Dr. S. Saravanan | M. Dharani "A Study on Factors of E-Banking Challenges in India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd31147.pdf Paper Url :https://www.ijtsrd.com/management/accounting-and-finance/31147/a-study-on-factors-of-ebanking-challenges-in-india/dr-s-saravanan
Customer satisfaction of ebanking/online banking of SBISajid Nasar
This document is a study on customer satisfaction with internet banking at the State Bank of India's Ponganadu branch. It discusses customer satisfaction in banking, defines online/internet banking, and the benefits it provides to both banks and customers. It also outlines the key dimensions of online banking including customer to bank services, bank to bank transactions, electronic central banking, and internal bank intranet procurement. The proliferation of internet has opened new opportunities for retail banks to provide products and services through e-banking and online banking channels.
This document provides an introduction and overview of State Bank of India's (SBI) financing activities for small and medium enterprises (SMEs) based on a project report and survey conducted in Rajkot, Gujarat, India. It discusses SBI's history and operations, defines SMEs, describes the importance of SME financing for economic development, and outlines SBI's procedures and services for financing SMEs. The survey found that marketing efforts by SBI helped the bank earn 18 crores of new business from SMEs in the industrial areas surveyed in Rajkot.
Customer perception towards banking servicesPriyank Thada
This document provides an overview of a dissertation project submitted by Priyank Thada for partial fulfillment of a BBA degree. It includes a certificate from the faculty guide, Dr. Nilesh Pandya, acknowledging supervision of the project titled "CUSTOMER PERCEPTION TOWARDS BANKING SERVICES". The document also includes a declaration by Priyank Thada and acknowledgments. It then provides an executive summary of the dissertation and a table of contents outlining the various sections of the project.
The document provides background information on e-banking in India. It discusses:
1) The evolution of e-banking, from early distance banking services in the 1980s to the first online internet banking services in 1994.
2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
The document is a project report submitted by Rajesh Kumar to the National Institute of Technology on retail banking with reference to Allahabad Bank. It includes an executive summary, introduction, company and industry profiles, data collection methodology, findings, suggestions and conclusions. The report analyzes various aspects of Allahabad Bank's retail banking operations including its products and services, workflow, McKinsey's 7S framework, research methodology and customer feedback.
HDFC Bank was established in 1994 as one of the first private sector banks in India. It is committed to maintaining high ethical standards and focuses on operational excellence, customer focus, product leadership, and people. The bank provides a wide range of financial products and services. It has over 1,400 branches across India and aims to be a world-class Indian bank through high quality customer service and risk management practices. The bank has received several awards recognizing its leadership in areas such as retail banking, trade finance, and IT governance.
Impact of Internet banking on Customer SatisfactionAshwani Kumar
I. The document discusses a study conducted on internet banking services of Bank of Maharashtra.
II. It aims to study customer awareness, satisfaction levels and problems faced regarding internet banking.
III. The survey found that most customers are aware of and use online banking, and are satisfied with security levels, ATM availability and fund transfer services. However, some face issues with login/logout processes.
A STUDY ON CUSTOMERS AWARENESS ABOUT BANKING TECHNOLOGYAKHIL KP
This document provides an introduction and overview of modern banking technologies and customer awareness of them in India. It discusses how technology is changing the banking sector through innovations like ATMs, internet banking, mobile banking, etc. The study aims to understand customer awareness and adoption of these technologies in both urban and rural areas of Kannur district in India. It outlines the objectives, hypotheses, methodology, and limitations of the study. The literature review discusses previous research on the impact of technology on banking and factors influencing customer adoption of electronic banking services.
Project on retail banking with reference to syndicate bank.Mayanksng07
This document provides an overview of retail banking in India. It discusses the growth of retail lending in India since liberalization in 1991. Retail lending has grown significantly over the past decade due to increasing disposable income, a growing middle class, and changing attitudes towards loans. However, retail loan growth has not been uniform and banks need appropriate strategies like inclusive and responsible banking to ensure sustainable growth. The document also discusses major players in retail banking in India like SBI and HDFC Bank and examines challenges for foreign banks in expanding retail operations in India like regulatory restrictions and lack of strong credit information infrastructure. It analyzes strategies for banks like focusing on customer service, risk management, and fee-based income from third party products.
A comparative analysis of public and private sector banks in indiaAlexander Decker
This document discusses a study comparing customer satisfaction levels between public and private sector banks in India. It provides background on the banking industry and importance of customer satisfaction. The study was conducted through a survey of 160 bank customers in Chandigarh city. Statistical tests were used to analyze differences in customer perceptions of service quality between public and private banks. The results showed that private sector banks placed more emphasis on relationship building and had better infrastructure, leading to higher levels of customer satisfaction compared to public sector banks.
Presentation on research report of customer satisfaction from e banking servicespriyanka sarraf
This research report summarizes a study on customer satisfaction with e-banking services from HDFC and ICICI Bank. The report outlines the objectives, sample design, data collection methods, findings and conclusions from a survey of 133 customers. Key findings include that the main factors influencing customer perception are good services, cost charges and people's references. The majority of customers reported being satisfied or highly satisfied with e-banking services, though some faced issues with slow speeds, time-consuming transfers and difficulty for less educated users. The report provides recommendations to improve e-banking services and customer training.
This document provides an overview of innovations in retail banking. It discusses the differences between core banking and retail banking. It also outlines some of the key services offered in retail banks like ATMs, internet banking, mobile banking, and more. The document uses ICICI Bank in India as a case study to illustrate retail banking concepts. It provides details on ICICI Bank's history and an overview of its marketing mix including products, price, place, promotion, processes, physical evidence, and people.
Project on customer awareness towards internet bankingLakshmy TM
This study aimed to analyze customer awareness of internet banking services provided by Dena Bank in Kottayam, India. A survey was conducted of 25 customers from September to November 2017. The results showed that 80% of respondents were aware of Dena Bank's internet banking services, though only 40% had used them. The most common reasons for non-use were fear of security (41.67%) and lack of information (33.33%). Of those who had used internet banking, the highest level of satisfaction was 38.48% reporting being highly satisfied, while 15.38% reported being dissatisfied. The study provided insight into customer awareness and perceptions around Dena Bank's internet banking offerings.
SUMMER PROJECT ON CUSTOMER SATISFACTION AND PERFORMANCE OF JAMMU AND KASHMIR...Aamir Qureshi
The document is a summer project report submitted by Amir Bashir Qureshi to Lloyd Institute of Management and Technology in partial fulfillment of an MBA degree. The project examines customer satisfaction and performance of J&K Bank Ltd. in Uri, Baramulla, India through surveys of customers. It acknowledges assistance from various parties and declares the work as the student's original work. It includes objectives of the study, an executive summary, and outlines various sections of the report such as the introduction, literature review, research methodology, data analysis, findings, and recommendations.
“A study on the Service quality of HDFC bank & SBI bank.”Vatsal Patel
This document provides an overview of the banking industry in India. It discusses key topics such as the major services offered by banks including payment services, financial intermediation, financial services, and ancillary services. It also outlines some of the major players in the industry, how banking contributes to India's GDP, the growth drivers of the industry including rising incomes and population, key sectors such as housing and personal finance, and trends in banking like increasing digitization and the rise of mobile banking. The document serves as an introduction to understanding the Indian banking landscape.
Comparitive analysis of sbi bank and icici bankshweta248001
This document provides details of a research project comparing the e-banking services of State Bank of India and ICICI Bank. It includes an introduction, company profiles of both banks, descriptions of their e-banking services, and outlines the research methodology used in the study. The project was conducted to fulfill requirements for a Bachelor's degree in business administration with a focus on finance.
This document provides an overview of banking in India. It defines banking and explains why it is important. It then describes the structure of banking in India including commercial banks, cooperative banks, and services offered by banks like loans, deposits, money transfers. It provides details on electronic banking and highlights the first Indian governor. International banking is also summarized covering advantages like tax efficiency and convenience.
CUSTOMER SATISFACTION ON E-BANKING SERVICE BY SETHUsaravana vel.k
The document provides an introduction to customer satisfaction and e-banking services. It discusses how customer satisfaction is measured and defined. It then discusses online banking/e-banking, the various dimensions of e-banking including customer to bank services, and the benefits of internet banking for both banks and customers. The document outlines the objectives and importance of studying customer satisfaction of e-banking services provided by SBI in Tirupur, India. It discusses the research methodology and limitations of the study.
PowerPoint Slide for Customer satisfaction on public and private banksPujan Kumar Saha
The document analyzes customer satisfaction levels between public and private banks in India. A survey of 200 customers found that private banks provided better customer service and facilities. Customers were more satisfied with the behavior of employees, transaction systems, availability of ATMs, interest rates and loans at private banks compared to public banks. However, customers trusted the public banking system more. The document recommends that public banks improve infrastructure, employee training, and customer services like ATMs to increase satisfaction levels.
Customer Satisfaction on Banking Services in Indian Growing Economy Nainital ...Dr. Amarjeet Singh
Finance is the energy of every business whether it is
profit making or loss-making business and finance are
required. Economy grows with the developing people of his
country. There is no way to grow the country economy
without financial growing of his resident peoples and banking
sector play a major role to provide financial services. Banks
play a major role in the growth of the economy by providing
their services. Customer satisfaction is essential for the future
growth of both bank and country economy growth also. This
study made to determine customer satisfaction level on
banking services. This study based on primary data. Primary
data collected through questionnaire. The questionnaire
collected from 50 peoples in Kumoun region specially in
Haldwani urban area. All types of people included in sample
collection Students, Employees, Self Employees, and retired
persons. To assess customer satisfaction used the pre-tested
five points Likert's scale test. On the basis of the analysis, it is
concluded that the customer service satisfaction level of banks
is 73.80%.Key Words: Customer satisfaction, Banking
services, Overall satisfaction.
A Study on Factors of E Banking Challenges in Indiaijtsrd
The customer uses the banking services through online banking, mobile phone banking and automated teller machine these were are called as 'E Banking. This study aimed to describe the customer view about the banking services through E banking. Customer service is also a part of the banking, this paper will tell about the customer satisfaction level about the e banking will explain through the pilot study. Dr. S. Saravanan | M. Dharani "A Study on Factors of E-Banking Challenges in India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd31147.pdf Paper Url :https://www.ijtsrd.com/management/accounting-and-finance/31147/a-study-on-factors-of-ebanking-challenges-in-india/dr-s-saravanan
A Study on Perception of Customers Challenges Towards Digitization in Indian ...ijtsrd
The Indian banking sector has been the backbone of the economic system as it plans and implements the economic activities. Any amendment in the banking sector through the adoption of technology can have an in depth impact on associate degree economy‘s growth. In the present dynamic changing scenario banks are seeking unconventional ways that to supply and differentiate amongst their various services. Due to the innovative advancement in technology the corporate and retail consumers are not any longer willing to queue in banks, or attend to the phone, for the basic banking services. They need and expect a facility to conduct their banking activities at any time and place. Plastic money Credit Cards, Debit Cards and good Cards web banking as well as electronic payment services, online investments, on line commercialism accounts, electronic fund transfer and clearing services, branch networking phone banking mobile applications and notecase are a number of the recent merchandise and services acting because the drivers to the expansion of banking sector. The present research study is analytical and based on survey method. The construct of digital banking remains evolving within the Indian banking sector and is probably going to bring numerous opportunities similarly as new risks to the elemental nature of banking in India. Hence, this paper also aims to gift the opportunities and challenges of going digital within the Indian banking sector along with some recommendations to beat these challenges. Dr. Keshav Shyam "A Study on Perception of Customers Challenges Towards Digitization in Indian Banks in Prayagraj District" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-7 | Issue-5 , October 2023, URL: https://www.ijtsrd.com/papers/ijtsrd59995.pdf Paper Url: https://www.ijtsrd.com/management/consumer-behaviour/59995/a-study-on-perception-of-customers-challenges-towards-digitization-in-indian-banks-in-prayagraj-district/dr-keshav-shyam
A comparative study on e–banking services at bangalore cityIJARIIT
Technology in Indian banking has evolved substantially from the days of back-office automation to today's online,
centralized and integrated solutions. Banking is now no longer confined to the branches where one has to approach the
branch in person, to withdraw cash or deposit a cheque or request a statement of accounts. With the expansion of internet
usage, e-banking has become one of the most revolutionized components of today’s economic growth. E-banking is powerful
value added tool to attract new customers and retain the existing ones. With the proliferation of internet and computer usage, the electronic delivery of e-banking service has become ideal for banks to meet customer expectations.
Customers Satisfaction on the Retail Banking Sector in Bangladesh: A Case Stu...Dr. Amarjeet Singh
This document analyzes customer satisfaction with retail banking services at City Bank Limited in Bangladesh. It conducts a case study through a survey of 50 City Bank customers to measure their expectations and satisfaction levels. The survey finds that customers are generally satisfied with reliability but less satisfied with accessibility, fees, and ATM services. To improve satisfaction, the bank should focus on expanding its branch network, simplifying the account opening process, improving ATM availability and reducing transaction fees. The study aims to help City Bank enhance its customer service and better meet customer needs.
This document summarizes a study on bankers' perceptions of electronic banking in India. The study had the following objectives: 1) To understand bankers' views on e-banking activities, 2) To analyze the impact of e-banking on banks, 3) To examine promotional measures used to promote e-banking, and 4) To assess bankers' views on how e-banking impacts relationships with customers and bank performance. The study reviewed previous literature which found that education, age, and gender influence e-banking adoption. It then described the research methodology which included collecting primary and secondary data from 220 bankers across public and private sector banks in India through questionnaires.
This document summarizes a study on bankers' perceptions of electronic banking in India. It discusses the objectives and methodology of the study, which surveyed 190 bankers about e-banking activities, impact, and promotion. Key findings include:
1) Most customers (54.74%) use e-banking services due to banker persuasion rather than own initiative. Middle-aged men ages 30-50 make greatest use of e-banking.
2) Bankers perceive e-banking has improved relationships with customers and overall bank performance. The majority felt satisfaction with e-banking customer retention rates.
3) The number of customers using e-banking is increasing, with 58.94% of
A study on banker's perception of electronic bankingRAVICHANDIRANG
Information and communication technologies have changed the working of the banking industry in the last few years. The
transformation is expected to quicken their pace in the coming years. The trend towards electronic delivery of products and
services is dramatically changing in the financial service industry, where the shift is partly as a result of consumer demand
but also a ruthless competitive environment. The present paper is an attempt to understand the use and benefits of e-Banking
from Bankers’ perspectives. This paper is the outcome of an empirical study with the objective of investigating bankers’
views regarding e-banking. It covers bankers’ perspectives on e-banking activities of respondents, impact of e-banking and
promotional measures used by banks to promote e-banking. The customers generally use e-Banking services on persuasion of
bankers. The bankers are convinced that e-banking helps in improving the relationship between bankers and customers and
that it will bring patent improvement in the overall performance of banks. So far as promotional avenues are concerned,
print media is at the top. The sources used from secondary level of data.
CUSTOMER SATISFACTION AND AWARNESS ON PUBLIC SECTOR BANK SECTORS IN TIRUCHIRA...IAEME Publication
Public sector banks are essential to the Indian banking sector. Delivering highquality services is a requirement for winning over customers, and they can only keep them by satisfying their needs. The first accomplishment of the public service provider is to continue operating in the market despite a fiercely competitive environment and numerous formidable rivals. Therefore, Public Sector Banks must focus on growing their client base in order to support their operations and succeed via them by providing real, sincere, and exceptional services. This study examines consumer awareness of and satisfaction with Tiruchirappalli City's public sector banking services. Based on the number of branches, State Bank of India, CanaraBank, Indian Overseas Bank, and Indian Bank were chosen for this study out of a total of 12 public sector banks. It uses a descriptive research approach. For this study, 150 participants were chosen using a proportionate sample technique. Five service quality dimensions—tangibility, assurance, reliability, responsiveness, and empathy—are measured in order to make this study effective. This study makes use of both primary (questionnaire) and secondary data. The acquired data were analysed using a number of statistical methods, including percentage analysis, chi-square test, weighted average method, and sign test. According to the study's findings, there is no statistically significant difference between the overall mean and each individual mean of the statements regarding the degree of satisfaction with the services offered by public sector banks in Tiruchirappalli City, and Indian Overseas Bank should focus more on the dimensions of service quality.
This document presents a statistical analysis of the effectiveness of financial technology on customers. It discusses previous literature on the topic and outlines the objectives of the current study. The study aims to formulate a framework to examine the relationship between digital banking, customer experience, and financial performance. It will analyze factors influencing customers' use of online banking services and identify risks. Both quantitative and qualitative data will be collected through surveys, interviews, and secondary sources. The findings could help banks improve customer experience and maximize value. Hypotheses are proposed regarding the relationships between customer experience, satisfaction, loyalty, and financial performance. Limitations include a non-representative sample and limited data.
A Study on Customer’s Satisfaction towards Banking Services of State Bank of ...Aby Abdul Rabb
Abstract: The purpose of this research article is to evaluate the customers’ satisfaction towards the banking services rendered by the SBI in Kanyakumari District. The author conducted a literature search on banking services of SBI interviewing of its 150 customers and thoroughly scrutinized how it caters to the banking needs of the inhabitants of Kanyakumari district. The study also focused on various factors that determine the customers’ satisfaction like employees’ behaviour, banking services, banking performance, infra- structure facility, loan oriented services and other value added services. Analysis was made by using various tools like percentage Analysis, Chi- Square Test and charts. The result showed that there is a significant relationship between the variable of customer satisfaction and banking services of the SBI and the customers have a medium level of satisfaction. The SBI could consider the researcher’s suggestions in order to alleviate its reputation and customer satisfaction.
Keywords: Customer satisfaction, Banking Services and services of SBI.
Customers orientation and service quality of commercial banks the empirical e...iaemedu
This document summarizes a research paper on examining customer orientation and service quality of State Bank of India in Garo Hills, Meghalaya, India. The paper reviews previous studies on customer satisfaction and service quality in banking. It discusses the changing competitive landscape in banking that requires a focus on customer needs. The study aims to empirically examine SBI's customer services and determine customer satisfaction levels through surveys and factor analysis. The preliminary findings show that SBI's service quality is lacking and many new services have remained underutilized due to inherent problems. The full paper presents additional details on the research methodology and statistical analysis.
Customers orientation and service quality of commercial banksSantosh Kumar
This document discusses a study examining customer orientation and service quality at State Bank of India branches in Garo Hills, Meghalaya, India. The study found that customer satisfaction with bank services was quite low and quality standards were not being met. A survey of 100 customers used factor analysis to measure satisfaction across 25 variables. A separate survey of 50 customers also found that many new innovative banking services were underutilized due to inherent problems. The introduction discusses the increasingly competitive banking environment and need for customer-centric strategies to retain customers.
This document summarizes a project submitted for a Bachelor of Commerce degree focusing on retail banking services at HDFC Bank. The project includes an introduction to retail banking, an overview of HDFC Bank's retail banking products and services, a literature review on retail banking research, and a description of the project's research methodology drawing on primary customer survey data and secondary sources. The objective is to analyze customer satisfaction levels and identify opportunities to improve HDFC Bank's retail banking services.
A Study on Customer Perception towards Business Innovation Practices in Tiruc...PARAMASIVANCHELLIAH
A STUDY ON CUSTOMER PERCEPTION TOWARDS BUSINESS INNOVATION
PRACTICES IN TIRUCHIRAPPALLI DISTRICT
Dr.C. PARAMASIVAN, Ph.D.
Assistant Professor of Commerce
&
G. RAVICHANDIRAN
Ph.D. Full Time Research Scholar
PG & Research Department of Commerce
Thanthai Periyar Government Arts and Science College (Autonomous)
(Affiliated to Bharathidasan University, Tiruchirappalli)
Tiruchirappalli - 620023.
A Study on Customer Perception towards Business Innovation Practices in Tiruc...PARAMASIVANCHELLIAH
A STUDY ON CUSTOMER PERCEPTION TOWARDS BUSINESS INNOVATION
PRACTICES IN TIRUCHIRAPPALLI DISTRICT
Dr.C. PARAMASIVAN, Ph.D.
Assistant Professor of Commerce
&
G. RAVICHANDIRAN
Ph.D. Full Time Research Scholar
PG & Research Department of Commerce
Thanthai Periyar Government Arts and Science College (Autonomous)
(Affiliated to Bharathidasan University, Tiruchirappalli)
Tiruchirappalli - 620023.
REVOLUTION OF DIGITAL FINANCE IN INDIA – TRENDS &CHALLENGESIAEME Publication
Digital is an unstoppable force that is redefining the financial services sector. Those institutions that know instantly what their customers and employees want can stay one step ahead of competitors. Thinking about digital strategically, and working with partners that can deliver innovation, will be key factors in long-term success. Financial services industry as a driver of economic growth. Deep capital markets and strong financial institutions give consumers easy ways to save, invest, borrow and plan for their future. Enterprises and small businesses, in turn, depend on financial institutions to raise capital for growth, efficiency, and infrastructure expansion. This cycle of saving, investing and lending is crucial foremerging economies like India to sustain economic growth. The government and the RBI whohave been experimenting with various initiatives, including Jan Dhan Yojana, creation of payment banks, and Rupay to enable domestic card payments systems among other initiatives. But policy alone cannot deliver the promise of financial inclusion. Technology-ledinnovation in financial services is needed to enable rapid, large-scale, and positive change. For the growth of any country’s economy various sectors play a very important role. In the Indian economic growth banking sector is the most important aspects. Banking sector become the backbone of Indian economy. Any changes regarding technology or other aspects directly impact the growth of the economy. With the change in technology various changes occur in banking sector. Now more of customers are educated. They don’t want to stand in queue for various activities like: Make payments, Deposit Cheque, Open bank accounts, Deposit Cheque and many more. With the change in time now digital banking introduced and it proves a star for the banking sector. Today’s era accepts this digital banking concept very easily and in a short time period it become more demanded mode of transaction in the market. In this paper we analyses the concept of digital finance. How it effects the human life. The research is based on secondary data. The concept of digital finance in banking industry brings numerous opportunities. But with every benefits some risk also introduced. And this digital banking also come with some risk.
Financial services industry is developing due to the introduction of internet, rapid technological evolutions, deregulation, globalization as well as the impact of changing competitive and regulatory forces. So Financial system plays an important role in the economic development of the country. Because of the advent of information technology there is a change in the banking sector which has paved way for the introduction of retail electronic payment system and has progressed in the recent years in various countries and India has left no way behind. The objective of the paper is to examine and analyze the progress made by the internet banking in India. Bhawna Bhelly | Dr Sunil "Growth of E-Banking in India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-5 , August 2019, URL: https://www.ijtsrd.com/papers/ijtsrd25082.pdfPaper URL: https://www.ijtsrd.com/management/accounting-and-finance/25082/growth-of-e-banking-in-india/bhawna-bhelly
This document provides an introduction to a study on customer service in the banking industry. It discusses the important role of banks in economic development and how customer satisfaction is critical to a bank's success. The objectives of the study are to understand customer perceptions of service quality, the types of banking services used, and customer satisfaction with services of ICICI Bank in Coimbatore City. The study uses surveys and statistical analysis to evaluate customer opinions and identify relationships between demographic factors and banking preferences and behaviors.
Similar to Customers’ Satisfaction on E Banking Services in Indian Banking Sectors (20)
‘Six Sigma Technique’ A Journey Through its Implementationijtsrd
The manufacturing industries all over the world are facing tough challenges for growth, development and sustainability in today’s competitive environment. They have to achieve apex position by adapting with the global competitive environment by delivering goods and services at low cost, prime quality and better price to increase wealth and consumer satisfaction. Cost Management ensures profit, growth and sustainability of the business with implementation of Continuous Improvement Technique like Six Sigma. This leads to optimize Business performance. The method drives for customer satisfaction, low variation, reduction in waste and cycle time resulting into a competitive advantage over other industries which did not implement it. The main objective of this paper ‘Six Sigma Technique A Journey Through Its Implementation’ is to conceptualize the effectiveness of Six Sigma Technique through the journey of its implementation. Aditi Sunilkumar Ghosalkar "‘Six Sigma Technique’: A Journey Through its Implementation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64546.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64546/‘six-sigma-technique’-a-journey-through-its-implementation/aditi-sunilkumar-ghosalkar
Edge Computing in Space Enhancing Data Processing and Communication for Space...ijtsrd
Edge computing, a paradigm that involves processing data closer to its source, has gained significant attention for its potential to revolutionize data processing and communication in space missions. With the increasing complexity and data volume generated by modern space missions, traditional centralized computing approaches face challenges related to latency, bandwidth, and security. Edge computing in space, involving on board processing and analysis of data, offers promising solutions to these challenges. This paper explores the concept of edge computing in space, its benefits, applications, and future prospects in enhancing space missions. Manish Verma "Edge Computing in Space: Enhancing Data Processing and Communication for Space Missions" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64541.pdf Paper Url: https://www.ijtsrd.com/computer-science/artificial-intelligence/64541/edge-computing-in-space-enhancing-data-processing-and-communication-for-space-missions/manish-verma
Dynamics of Communal Politics in 21st Century India Challenges and Prospectsijtsrd
Communal politics in India has evolved through centuries, weaving a complex tapestry shaped by historical legacies, colonial influences, and contemporary socio political transformations. This research comprehensively examines the dynamics of communal politics in 21st century India, emphasizing its historical roots, socio political dynamics, economic implications, challenges, and prospects for mitigation. The historical perspective unravels the intricate interplay of religious identities and power dynamics from ancient civilizations to the impact of colonial rule, providing insights into the evolution of communalism. The socio political dynamics section delves into the contemporary manifestations, exploring the roles of identity politics, socio economic disparities, and globalization. The economic implications section highlights how communal politics intersects with economic issues, perpetuating disparities and influencing resource allocation. Challenges posed by communal politics are scrutinized, revealing multifaceted issues ranging from social fragmentation to threats against democratic values. The prospects for mitigation present a multifaceted approach, incorporating policy interventions, community engagement, and educational initiatives. The paper conducts a comparative analysis with international examples, identifying common patterns such as identity politics and economic disparities. It also examines unique challenges, emphasizing Indias diverse religious landscape, historical legacy, and secular framework. Lessons for effective strategies are drawn from international experiences, offering insights into inclusive policies, interfaith dialogue, media regulation, and global cooperation. By scrutinizing historical epochs, contemporary dynamics, economic implications, and international comparisons, this research provides a comprehensive understanding of communal politics in India. The proposed strategies for mitigation underscore the importance of a holistic approach to foster social harmony, inclusivity, and democratic values. Rose Hossain "Dynamics of Communal Politics in 21st Century India: Challenges and Prospects" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64528.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/history/64528/dynamics-of-communal-politics-in-21st-century-india-challenges-and-prospects/rose-hossain
Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in...ijtsrd
Background and Objective Telehealth has become a well known tool for the delivery of health care in Saudi Arabia, and the perspective and knowledge of healthcare providers are influential in the implementation, adoption and advancement of the method. This systematic review was conducted to examine the current literature base regarding telehealth and the related healthcare professional perspective and knowledge in the Kingdom of Saudi Arabia. Materials and Methods This systematic review was conducted by searching 7 databases including, MEDLINE, CINHAL, Web of Science, Scopus, PubMed, PsycINFO, and ProQuest Central. Studies on healthcare practitioners telehealth knowledge and perspectives published in English in Saudi Arabia from 2000 to 2023 were included. Boland directed this comprehensive review. The researchers examined each connected study using the AXIS tool, which evaluates cross sectional systematic reviews. Narrative synthesis was used to summarise and convey the data. Results Out of 1840 search results, 10 studies were included. Positive outlook and limited knowledge among providers were seen across trials. Healthcare professionals like telehealth for its ability to improve quality, access, and delivery, save time and money, and be successful. Age, gender, occupation, and work experience also affect health workers knowledge. In Saudi Arabia, healthcare professionals face inadequate expert assistance, patient privacy, internet connection concerns, lack of training courses, lack of telehealth understanding, and high costs while performing telemedicine. Conclusions Healthcare practitioners telehealth perceptions and knowledge were examined in this systematic study. Its collection of concerned experts different personal attitudes and expertise would help enhance telehealths implementation in Saudi Arabia, develop its healthcare delivery alternative, and eliminate frequent problems. Badriah Mousa I Mulayhi | Dr. Jomin George | Judy Jenkins "Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in Saudi Arabia: A Systematic Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64535.pdf Paper Url: https://www.ijtsrd.com/medicine/other/64535/assess-perspective-and-knowledge-of-healthcare-providers-towards-elehealth-in-saudi-arabia-a-systematic-review/badriah-mousa-i-mulayhi
The Impact of Digital Media on the Decentralization of Power and the Erosion ...ijtsrd
The impact of digital media on the distribution of power and the weakening of traditional gatekeepers has gained considerable attention in recent years. The adoption of digital technologies and the internet has resulted in declining influence and power for traditional gatekeepers such as publishing houses and news organizations. Simultaneously, digital media has facilitated the emergence of new voices and players in the media industry. Digital medias impact on power decentralization and gatekeeper erosion is visible in several ways. One significant aspect is the democratization of information, which enables anyone with an internet connection to publish and share content globally, leading to citizen journalism and bypassing traditional gatekeepers. Another aspect is the disruption of conventional media industry business models, as traditional organizations struggle to adjust to the decrease in advertising revenue and the rise of digital platforms. Alternative business models, such as subscription models and crowdfunding, have become more prevalent, leading to the emergence of new players. Overall, the impact of digital media on the distribution of power and the weakening of traditional gatekeepers has brought about significant changes in the media landscape and the way information is shared. Further research is required to fully comprehend the implications of these changes and their impact on society. Dr. Kusum Lata "The Impact of Digital Media on the Decentralization of Power and the Erosion of Traditional Gatekeepers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64544.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64544/the-impact-of-digital-media-on-the-decentralization-of-power-and-the-erosion-of-traditional-gatekeepers/dr-kusum-lata
Online Voices, Offline Impact Ambedkars Ideals and Socio Political Inclusion ...ijtsrd
This research investigates the nexus between online discussions on Dr. B.R. Ambedkars ideals and their impact on social inclusion among college students in Gurugram, Haryana. Surveying 240 students from 12 government colleges, findings indicate that 65 actively engage in online discussions, with 80 demonstrating moderate to high awareness of Ambedkars ideals. Statistically significant correlations reveal that higher online engagement correlates with increased awareness p 0.05 and perceived social inclusion. Variations across colleges and a notable effect of college type on perceived social inclusion highlight the influence of contextual factors. Furthermore, the intersectional analysis underscores nuanced differences based on gender, caste, and socio economic status. Dr. Kusum Lata "Online Voices, Offline Impact: Ambedkar's Ideals and Socio-Political Inclusion - A Study of Gurugram District" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64543.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64543/online-voices-offline-impact-ambedkars-ideals-and-sociopolitical-inclusion--a-study-of-gurugram-district/dr-kusum-lata
Problems and Challenges of Agro Entreprenurship A Studyijtsrd
Noting calls for contextualizing Agro entrepreneurs problems and challenges of the agro entrepreneurs and for greater attention to the Role of entrepreneurs in agro entrepreneurship research, we conduct a systematic literature review of extent research in agriculture entrepreneurship to overcome the study objectives of complications of agro entrepreneurs through various factors, Development of agriculture products is a key factor for the overall economic growth of agro entrepreneurs Agro Entrepreneurs produces firsthand large scale employment, utilizes the labor and natural resources, This research outlines the problems of Weather and Soil Erosions, Market price fluctuation, stimulates labor cost problems, reduces concentration of Price volatility, Dependency on Intermediaries, induces Limited Bargaining Power, and Storage and Transportation Costs. This paper mainly devoted to highlight Problems and challenges faced for the sustainable of Agro Entrepreneurs in India. Vinay Prasad B "Problems and Challenges of Agro Entreprenurship - A Study" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64540.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64540/problems-and-challenges-of-agro-entreprenurship--a-study/vinay-prasad-b
Comparative Analysis of Total Corporate Disclosure of Selected IT Companies o...ijtsrd
Disclosure is a process through which a business enterprise communicates with external parties. A corporate disclosure is communication of financial and non financial information of the activities of a business enterprise to the interested entities. Corporate disclosure is done through publishing annual reports. So corporate disclosure through annual reports plays a vital role in the life of all the companies and provides valuable information to investors. The basic objectives of corporate disclosure is to give a true and fair view of companies to the parties related either directly or indirectly like owner, government, creditors, shareholders etc. in the companies act, provisions have been made about mandatory and voluntary disclosure. The IT sector in India is rapidly growing, the trend to invest in the IT sector is rising and employment opportunities in IT sectors are also increasing. Therefore the IT sector is expected to have fair, full and adequate disclosure of all information. Unfair and incomplete disclosure may adversely affect the entire economy. A research study on disclosure practices of IT companies could play an important role in this regard. Hence, the present research study has been done to study and review comparative analysis of total corporate disclosure of selected IT companies of India and to put forward overall findings and suggestions with a view to increase disclosure score of these companies. The researcher hopes that the present research study will be helpful to all selected Companies for improving level of corporate disclosure through annual reports as well as the government, creditors, investors, all business organizations and upcoming researcher for comparative analyses of level of corporate disclosure with special reference to selected IT companies. Dr. Vaibhavi D. Thaker "Comparative Analysis of Total Corporate Disclosure of Selected IT Companies of India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64539.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64539/comparative-analysis-of-total-corporate-disclosure-of-selected-it-companies-of-india/dr-vaibhavi-d-thaker
The Impact of Educational Background and Professional Training on Human Right...ijtsrd
This study investigated the impact of educational background and professional training on human rights awareness among secondary school teachers in the Marathwada region of Maharashtra, India. The key findings reveal that higher levels of education, particularly a master’s degree, and fields of study related to education, humanities, or social sciences are associated with greater human rights awareness among teachers. Additionally, both pre service teacher training and in service professional development programs focused on human rights education significantly enhance teacher’s knowledge, skills, and competencies in promoting human rights principles in their classrooms. Baig Ameer Bee Mirza Abdul Aziz | Dr. Syed Azaz Ali Amjad Ali "The Impact of Educational Background and Professional Training on Human Rights Awareness among Secondary School Teachers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64529.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64529/the-impact-of-educational-background-and-professional-training-on-human-rights-awareness-among-secondary-school-teachers/baig-ameer-bee-mirza-abdul-aziz
A Study on the Effective Teaching Learning Process in English Curriculum at t...ijtsrd
“One Language sets you in a corridor for life. Two languages open every door along the way” Frank Smith English as a foreign language or as a second language has been ruling in India since the period of Lord Macaulay. But the question is how much we teach or learn English properly in our culture. Is there any scope to use English as a language rather than a subject How much we learn or teach English without any interference of mother language specially in the classroom teaching learning scenario in West Bengal By considering all these issues the researcher has attempted in this article to focus on the effective teaching learning process comparing to other traditional strategies in the field of English curriculum at the secondary level to investigate whether they fulfill the present teaching learning requirements or not by examining the validity of the present curriculum of English. The purpose of this study is to focus on the effectiveness of the systematic, scientific, sequential and logical transaction of the course between the teachers and the learners in the perspective of the 5Es programme that is engage, explore, explain, extend and evaluate. Sanchali Mondal | Santinath Sarkar "A Study on the Effective Teaching Learning Process in English Curriculum at the Secondary Level of West Bengal" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd62412.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/62412/a-study-on-the-effective-teaching-learning-process-in-english-curriculum-at-the-secondary-level-of-west-bengal/sanchali-mondal
The Role of Mentoring and Its Influence on the Effectiveness of the Teaching ...ijtsrd
This paper reports on a study which was conducted to investigate the role of mentoring and its influence on the effectiveness of the teaching of Physics in secondary schools in the South West Region of Cameroon. The study adopted the convergent parallel mixed methods design, focusing on respondents in secondary schools in the South West Region of Cameroon. Both quantitative and qualitative data were collected, analysed separately, and the results were compared to see if the findings confirm or disconfirm each other. The quantitative analysis found that majority of the respondents 72 of Physics teachers affirmed that they had more experienced colleagues as mentors to help build their confidence, improve their teaching, and help them improve their effectiveness and efficiency in guiding learners’ achievements. Only 28 of the respondents disagreed with these statements. With majority respondents 72 agreeing with the statements, it implies that in most secondary schools, experienced Physics teachers act as mentors to build teachers’ confidence in teaching and improving students’ learning. The interview qualitative data analysis summarized how secondary school Principals use meetings with mentors and mentees to promote mentorship in the school milieu. This has helped strengthen teachers’ classroom practices in secondary schools in the South West Region of Cameroon. With the results confirming each other, the study recommends that mentoring should focus on helping teachers employ social interactions and instructional practices feedback and clarity in teaching that have direct measurable impact on students’ learning achievements. Andrew Ngeim Sumba | Frederick Ebot Ashu | Peter Agborbechem Tambi "The Role of Mentoring and Its Influence on the Effectiveness of the Teaching of Physics in Secondary Schools in the South West Region of Cameroon" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64524.pdf Paper Url: https://www.ijtsrd.com/management/management-development/64524/the-role-of-mentoring-and-its-influence-on-the-effectiveness-of-the-teaching-of-physics-in-secondary-schools-in-the-south-west-region-of-cameroon/andrew-ngeim-sumba
Design Simulation and Hardware Construction of an Arduino Microcontroller Bas...ijtsrd
This study primarily focuses on the design of a high side buck converter using an Arduino microcontroller. The converter is specifically intended for use in DC DC applications, particularly in standalone solar PV systems where the PV output voltage exceeds the load or battery voltage. To evaluate the performance of the converter, simulation experiments are conducted using Proteus Software. These simulations provide insights into the input and output voltages, currents, powers, and efficiency under different state of charge SoC conditions of a 12V,70Ah rechargeable lead acid battery. Additionally, the hardware design of the converter is implemented, and practical data is collected through operation, monitoring, and recording. By comparing the simulation results with the practical results, the efficiency and performance of the designed converter are assessed. The findings indicate that while the buck converter is suitable for practical use in standalone PV systems, its efficiency is compromised due to a lower output current. Chan Myae Aung | Dr. Ei Mon "Design Simulation and Hardware Construction of an Arduino-Microcontroller Based DC-DC High-Side Buck Converter for Standalone PV System" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64518.pdf Paper Url: https://www.ijtsrd.com/engineering/mechanical-engineering/64518/design-simulation-and-hardware-construction-of-an-arduinomicrocontroller-based-dcdc-highside-buck-converter-for-standalone-pv-system/chan-myae-aung
Sustainable Energy by Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadikuijtsrd
Energy becomes sustainable if it meets the needs of the present without compromising the ability of future generations to meet their own needs. Some of the definitions of sustainable energy include the considerations of environmental aspects such as greenhouse gas emissions, social, and economic aspects such as energy poverty. Generally far more sustainable than fossil fuel are renewable energy sources such as wind, hydroelectric power, solar, and geothermal energy sources. Worthy of note is that some renewable energy projects, like the clearing of forests to produce biofuels, can cause severe environmental damage. The sustainability of nuclear power which is a low carbon source is highly debated because of concerns about radioactive waste, nuclear proliferation, and accidents. The switching from coal to natural gas has environmental benefits, including a lower climate impact, but could lead to delay in switching to more sustainable options. “Carbon capture and storage” can be built into power plants to remove the carbon dioxide CO2 emissions, but this technology is expensive and has rarely been implemented. Leading non renewable energy sources around the world is fossil fuels, coal, petroleum, and natural gas. Nuclear energy is usually considered another non renewable energy source, although nuclear energy itself is a renewable energy source, but the material used in nuclear power plants is not. The paper addresses the issue of sustainable energy, its attendant benefits to the future generation, and humanity in general. Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadiku "Sustainable Energy" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64534.pdf Paper Url: https://www.ijtsrd.com/engineering/electrical-engineering/64534/sustainable-energy/paul-a-adekunte
Concepts for Sudan Survey Act Implementations Executive Regulations and Stand...ijtsrd
This paper aims to outline the executive regulations, survey standards, and specifications required for the implementation of the Sudan Survey Act, and for regulating and organizing all surveying work activities in Sudan. The act has been discussed for more than 5 years. The Land Survey Act was initiated by the Sudan Survey Authority and all official legislations were headed by the Sudan Ministry of Justice till it was issued in 2022. The paper presents conceptual guidelines to be used for the Survey Act implementation and to regulate the survey work practice, standardizing the field surveys, processing, quality control, procedures, and the processes related to survey work carried out by the stakeholders and relevant authorities in Sudan. The conceptual guidelines are meant to improve the quality and harmonization of geospatial data and to aid decision making processes as well as geospatial information systems. The established comprehensive executive regulations will govern and regulate the implementation of the Sudan Survey Geomatics Act in all surveying and mapping practices undertaken by the Sudan Survey Authority SSA and state local survey departments for public or private sector organizations. The targeted standards and specifications include the reference frame, projection, coordinate systems, and the guidelines and specifications that must be followed in the field of survey work, processes, and mapping products. In the last few decades, there has been a growing awareness of the importance of geomatics activities and measurements on the Earths surface in space and time, together with observing and mapping the changes. In such cases, data must be captured promptly, standardized, and obtained with more accuracy and specified in much detail. The paper will also highlight the current situation in Sudan, the degree to which survey standards are used, the problems encountered, and the errors that arise from not using the standards and survey specifications. Kamal A. A. Sami "Concepts for Sudan Survey Act Implementations - Executive Regulations and Standards" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63484.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63484/concepts-for-sudan-survey-act-implementations--executive-regulations-and-standards/kamal-a-a-sami
Towards the Implementation of the Sudan Interpolated Geoid Model Khartoum Sta...ijtsrd
The discussions between ellipsoid and geoid have invoked many researchers during the recent decades, especially during the GNSS technology era, which had witnessed a great deal of development but still geoid undulation requires more investigations. To figure out a solution for Sudans local geoid, this research has tried to intake the possibility of determining the geoid model by following two approaches, gravimetric and geometrical geoid model determination, by making use of GNSS leveling benchmarks at Khartoum state. The Benchmarks are well distributed in the study area, in which, the horizontal coordinates and the height above the ellipsoid have been observed by GNSS while orthometric heights were carried out using precise leveling. The Global Geopotential Model GGM represented in EGM2008 has been exploited to figure out the geoid undulation at the benchmarks in the study area. This is followed by a fitting process, that has been done to suit the geoid undulation data which has been computed using GNSS leveling data and geoid undulation inspired by the EGM2008. Two geoid surfaces were created after the fitting process to ensure that they are identical and both of them could be counted for getting the same geoid undulation with an acceptable accuracy. In this respect, statistical operation played an important role in ensuring the consistency and integrity of the model by applying cross validation techniques splitting the data into training and testing datasets for building the geoid model and testing its eligibility. The geometrical solution for geoid undulation computation has been utilized by applying straightforward equations that facilitate the calculation of the geoid undulation directly through applying statistical techniques for the GNSS leveling data of the study area to get the common equation parameters values that could be utilized to calculate geoid undulation of any position in the study area within the claimed accuracy. Both systems were checked and proved eligible to be used within the study area with acceptable accuracy which may contribute to solving the geoid undulation problem in the Khartoum area, and be further generalized to determine the geoid model over the entire country, and this could be considered in the future, for regional and continental geoid model. Ahmed M. A. Mohammed. | Kamal A. A. Sami "Towards the Implementation of the Sudan Interpolated Geoid Model (Khartoum State Case Study)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63483.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63483/towards-the-implementation-of-the-sudan-interpolated-geoid-model-khartoum-state-case-study/ahmed-m-a-mohammed
Activating Geospatial Information for Sudans Sustainable Investment Mapijtsrd
Sudan is witnessing an acceleration in the processes of development and transformation in the performance of government institutions to raise the productivity and investment efficiency of the government sector. The development plans and investment opportunities have focused on achieving national goals in various sectors. This paper aims to illuminate the path to the future and provide geospatial data and information to develop the investment climate and environment for all sized businesses, and to bridge the development gap between the Sudan states. The Sudan Survey Authority SSA is the main advisor to the Sudan Government in conducting surveying, mappings, designing, and developing systems related to geospatial data and information. In recent years, SSA made a strategic partnership with the Ministry of Investment to activate Geospatial Information for Sudans Sustainable Investment and in particular, for the preparation and implementation of the Sudan investment map, based on the directives and objectives of the Ministry of Investment MI in Sudan. This paper comes within the framework of activating the efforts of the Ministry of Investment to develop technical investment services by applying techniques adopted by the Ministry and its strategic partners for advancing investment processes in the country. Kamal A. A. Sami "Activating Geospatial Information for Sudan's Sustainable Investment Map" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63482.pdf Paper Url: https://www.ijtsrd.com/engineering/information-technology/63482/activating-geospatial-information-for-sudans-sustainable-investment-map/kamal-a-a-sami
Educational Unity Embracing Diversity for a Stronger Societyijtsrd
In a rapidly changing global landscape, the importance of education as a unifying force cannot be overstated. This paper explores the crucial role of educational unity in fostering a stronger and more inclusive society through the embrace of diversity. By examining the benefits of diverse learning environments, the paper aims to highlight the positive impact on societal strength. The discussion encompasses various dimensions, from curriculum design to classroom dynamics, and emphasizes the need for educational institutions to become catalysts for unity in diversity. It highlights the need for a paradigm shift in educational policies, curricula, and pedagogical approaches to ensure that they are reflective of the diverse fabric of society. This paper also addresses the challenges associated with implementing inclusive educational practices and offers practical strategies for overcoming barriers. It advocates for collaborative efforts between educational institutions, policymakers, and communities to create a supportive ecosystem that promotes diversity and unity. Mr. Amit Adhikari | Madhumita Teli | Gopal Adhikari "Educational Unity: Embracing Diversity for a Stronger Society" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64525.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64525/educational-unity-embracing-diversity-for-a-stronger-society/mr-amit-adhikari
Integration of Indian Indigenous Knowledge System in Management Prospects and...ijtsrd
The diversity of indigenous knowledge systems in India is vast and can vary significantly between different communities and regions. Preserving and respecting these knowledge systems is crucial for maintaining cultural heritage, promoting sustainable practices, and fostering cross cultural understanding. In this paper, an overview of the prospects and challenges associated with incorporating Indian indigenous knowledge into management is explored. It is found that IIKS helps in management in many areas like sustainable development, tourism, food security, natural resource management, cultural preservation and innovation, etc. However, IIKS integration with management faces some challenges in the form of a lack of documentation, cultural sensitivity, language barriers legal framework, etc. Savita Lathwal "Integration of Indian Indigenous Knowledge System in Management: Prospects and Challenges" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63500.pdf Paper Url: https://www.ijtsrd.com/management/accounting-and-finance/63500/integration-of-indian-indigenous-knowledge-system-in-management-prospects-and-challenges/savita-lathwal
DeepMask Transforming Face Mask Identification for Better Pandemic Control in...ijtsrd
The COVID 19 pandemic has highlighted the crucial need of preventive measures, with widespread use of face masks being a key method for slowing the viruss spread. This research investigates face mask identification using deep learning as a technological solution to be reducing the risk of coronavirus transmission. The proposed method uses state of the art convolutional neural networks CNNs and transfer learning to automatically recognize persons who are not wearing masks in a variety of circumstances. We discuss how this strategy improves public health and safety by providing an efficient manner of enforcing mask wearing standards. The report also discusses the obstacles, ethical concerns, and prospective applications of face mask detection systems in the ongoing fight against the pandemic. Dilip Kumar Sharma | Aaditya Yadav "DeepMask: Transforming Face Mask Identification for Better Pandemic Control in the COVID-19 Era" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64522.pdf Paper Url: https://www.ijtsrd.com/engineering/electronics-and-communication-engineering/64522/deepmask-transforming-face-mask-identification-for-better-pandemic-control-in-the-covid19-era/dilip-kumar-sharma
Streamlining Data Collection eCRF Design and Machine Learningijtsrd
Efficient and accurate data collection is paramount in clinical trials, and the design of Electronic Case Report Forms eCRFs plays a pivotal role in streamlining this process. This paper explores the integration of machine learning techniques in the design and implementation of eCRFs to enhance data collection efficiency. We delve into the synergies between eCRF design principles and machine learning algorithms, aiming to optimize data quality, reduce errors, and expedite the overall data collection process. The application of machine learning in eCRF design brings forth innovative approaches to data validation, anomaly detection, and real time adaptability. This paper discusses the benefits, challenges, and future prospects of leveraging machine learning in eCRF design for streamlined and advanced data collection in clinical trials. Dhanalakshmi D | Vijaya Lakshmi Kannareddy "Streamlining Data Collection: eCRF Design and Machine Learning" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63515.pdf Paper Url: https://www.ijtsrd.com/biological-science/biotechnology/63515/streamlining-data-collection-ecrf-design-and-machine-learning/dhanalakshmi-d
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
2. International Journal of Trend in Scientific Research and Development @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD45231 | Volume – 5 | Issue – 5 | Jul-Aug 2021 Page 1888
should be kept in mind that the technology based
service provided by both private and public banks
differ from each other where private banks beat the
public sector ones. An attempt has been made to do a
comparative study of the satisfaction of the customers
of selected from public sector and private sector
banks. For the purpose of analysis, the customer’s
satisfaction in both banks has been assessed in seven
dimensions based on the suggestions. The seven
dimensions are Reliability, Accessibility, User-
friendliness, Privacy/Security, Efficiency,
Responsiveness and Fulfilment.
Customers are now conscious of their rights and this
tends focus the banks to shift from “product centric”
to “customer centric”. This expectation creates
pressure to service providers to perform better. E-
banking service initiatives are results of such
pressures by the customers of the bank combined with
the capabilities achieved through the use of
Information and Communication Technology. E-
banking is the application of electronic means in the
interaction between bankers and customers and
bankers and businesses, as well as in internal banking
operations, to simplify and improve banking services.
One of the important aspects of e-banking is the use
of web portals of the banks as an electronic medium
for bank-Customers interactions and transactions. The
ultimate goal of any business organization is
generation of profits through their sales or rendering
services and the same can be achieved with attaining
customer satisfaction through the better service
quality. A satisfied customer Will continue their
relationship with banks and refer the banking services
to other as well, generating more sales and hence
more profits. Customer satisfaction is considered as a
necessary condition for customer retention, loyalty
and service continuance intention.
Identification and understanding of the perception of
customers towards electronic service quality is
essential in determining their satisfaction and
ultimately service continuance Intention. It is also
important for the bankers for attracting new
customers along with retaining existing customers.
The level of this customer satisfaction, which is
influenced by the electronic-service quality, will play
a vital role in determining the continued usage
intention towards electronic services of public and
private sector banks
REVIEW OF LITERATURE: -
Biju John. M (2017) in his article “Dynamics of
Service Quality in the Indian Banking Sector” stated
that in this modern era of global competition, factors
such as customer expectation and customer
satisfaction vitally contributes towards the success of
any industry and the Indian banking industryis not an
exception. It is the responsibility of banks to satisfy
the customers in order to retain them for their very
survival and success. Customer’s expectations and
customer satisfaction and service quality are highly
related. The banks should be able to minimize and
eliminate the gap between perceived service quality
of customers and the actual service provided.
The present paper evaluates the level of service
quality of commercial bank in Kerala. The study also
attempted to ascertain the dimensions of service
quality in banks. . The present work finds out that
tangibility and assurance as the foremost dimensions
of service quality with their key influence on the
customers. But, both the parameters of responsiveness
and empathy show a lower level of satisfaction
among the customers. It is suggested to the banking
sector that apart from ensuring the trust of customers,
it should improve their operations in providing highly
advanced technological services to the customers with
easy access and instant delivery features. Thus, by
providing enhanced quality in the banking services,
the banks would be able to create a whole gamut of
satisfied customers which would ultimately lead to
enhanced efficiency and performance in the banking
landscape.
Inder Pal Singh S/o Roop Singh*, Dr. Payal Bassi
(2017) Bank plays a very important role in the
economic development of a country. A bank is a
money related foundation that acknowledges stores
and channels those deposits into loaning exercises
either straightforwardly or through capital markets. A
bank interfaces clients which have capital deficiencies
to those clients with capital surpluses. The saving
money industry in India is confronting sure
difficulties i.e. difficulties of value administration,
consumer loyalty, client retention, customer
satisfaction, Quality service assumes a noteworthy
part in accomplishing consumer loyalty, and creating
brand dedication in keeping money division. Now-a-
days internet is widely used by various private and
public sector banks to provide various banking
services to the customers. In this paper a review on
the work of various authors has been presented on the
study of customer satisfaction with internet banking
in public and private sector bank.
Varalakshmi Alapati and Shruthi V Nayak (2015)
in their research work with the caption, “A Study on
Customer Satisfaction with the ATMs of SBI and
ICICI Bank and Role of ATMs for a Greener
Environment” explore the significant dimensions of
ATM (automatic teller machine) service quality and
its effect on customer satisfaction. They have
discussed that care for the environment has been a
3. International Journal of Trend in Scientific Research and Development @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD45231 | Volume – 5 | Issue – 5 | Jul-Aug 2021 Page 1889
major consideration among production companies for
several decades. Roughly, banks started devoting
attention to this matter only halfway into the 1990s.
Sustainable development is a development that meets
the needs of the present without compromising the
ability of future generations to meet their own needs.
In banking industry, e-services are modifying the way
business is conducted. Electronic based business
models are replacing conventional banking systems
and almost all banks are rethinking business process
designs and customer relationship management
strategies. Indian banking scenario has undergone a
dramatic changes after the implementation of the new
economic policy that triggered out the economy in
rapid speed.
Ayana Gemechu Bultum (2014) in his research
article with the caption, “Factors Affecting the
Adoption of Electronic Banking System in Ethiopian
Banking Industry” has identified the factors affecting
the adoption of E-banking in the Ethiopian banking
industry. The result of the study has indicated that the
major barriers which Ethiopian banking industry
faces in the adoption of Electronic banking are:
security risk, lack of trust, lack of legal and regulatory
frame work, lack of ICT infrastructure and absence of
competition between local and foreign banks.
Dixit, Neha and S. K. Datta (2010) “Acceptance of
E-Banking among Adult Customers: An Empirical
Investigation in India”, Internet banking is a form of
self service technology. The numbers of Internet users
have increased dramatically, but most of them are
reluctant to provide sensitive personal information to
websites because they do not trust e-commerce
security. This paper investigates the factors which are
affecting the acceptance of e-banking services among
adult customers and also indicates level of concern
regarding security and privacy issues in Indian
context. Also a reason, of not accepting online
banking by adult customers is no training or guidance
from the bank’s side. The result of this study viewed
that adult customers are more reluctant to join new
technologies or methods that might contain little risk.
It is also important to note that some adult customers
are interested in online banking; however, theydo not
possess the necessary computer literacy to conduct it.
In addition banks should design the website to
concern security and privacy issues.
OBJECTIVE OF THE STUDY:-
1. To study the nature, growth, and extent of e-
banking services offered in the Public and Private
sectors banks.
2. To study on ombudsman scheme of the banking
service.
3. To examine the influencing factors and the
customers’ adaptability towards modern banking
services of Public and Private sectors banks.
4. To analyze the customer's satisfaction on modern
banking services of Public and Private sectors
banks.
5. To offer suitable suggestions based on the
findings of the study.
HYPOTHESIS OF THE STUDY:-
H01: There is no significant difference between
demographic variables and customer’s influencing
factors of Public and Private sectors banks.
H02: There is no significant difference between
satisfied and not satisfied statements regarding the
opinion of the customers to view the e-banking
services.
H03: There is no relationship between education and
important reasons for opened an e-banking account of
Public and Private sectors banks.
H04: There is no significant difference between
demographic variables and money transaction is
secure with e-banking of Public and Private sectors
banks.
H05: There is no relationship between demographic
variable and e-banking guarantees that all services of
Public and Private sectors banks.
H06: There is no significant difference between
demographic variables and customers become skilled
in using e-banking services of Public and Private
sectors banks.
H07: There is no relationship between demographic
variables and customers not satisfied with traditional
banking towards modern banking operations in Public
and Private sectors banks.
H08: There is no significant difference between
demographic variables and overall satisfaction of the
customers towards modern banking operations in
Public and Private sectors banks.
RESEARCH METHODOLOGY: -
The study primarily depends on primary data. The
multi-stage sampling method is used to collect
primary data. Primary data has been collected from
the respondents by administering a structured
questionnaire and also through observation,
consulting and discussions with bank employees.
SAMPLE AND SAMPLE SIZE:- The topic of
research being the comparison between public and
private sector bank employees, these were further
stratified for the same. The genuine esponse that were
considered for study stood at total sample size of 80
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@ IJTSRD | Unique Paper ID – IJTSRD45231 | Volume – 5 | Issue – 5 | Jul-Aug 2021 Page 1890
respondents, of which 38 and 42 were from public
and private sector banks respectively. Besides,
required data is also collected through interaction
with employees and the top managers in both Public
and private Sector Banks in Indore district.
STATISTICAL TOOL:-
The data was coded in excel using MS-Office
package. The coded data was then analyzed using
SPSS-V21. The data was analyzed using descriptive
statistics. First all questions were subjected to
frequently analysis and item total correlation to check
whether the scale is measuring any variation or not.
The data analysis for the present research was done
quantitatively with the help of the Analysis of
Variance test.
ANALYSIS AND INTERPRETATION: -
TABLE NO. 01 ANOVA TEST TO ANALYSE THE AGE AND RELIABILITY FACTOR OF E-
BANKING SERVICES
Source
Sum of
Squares
Degrees of
freedom
Mean of
squares
F-value p-value Remarks
Between group 1144.88 2 572.44
0.15026 0.861556 Not Significant
Within group 68576.06 18 3809.78
Total 20
From the above table shows that F-ratio value is 0.15026. The P-value is 0.861556. The result is accepting the
null hypothesis at P>0.05. Therefore, there is no significant relationship between age and customer’s
influencing reliability factor of e-banking services in public and private sector banks.
TABLE NO. 02 ANOVA TEST TO ANALYSE THE AGE AND ACCESSIBILITY FACTOR OF E-
BANKING SERVICES
Source Sum of Squares
Degrees of
freedom
Mean of
squares
F-value p-value Remarks
Between group 31315.97 2 15657.98
0.21728 0.806903
Not Significant
Within group 1225064.57 17 72062.62
Total 1256380.54 19 87720.60
From the above table shows that F-ratio value is 0.21728. The P-value is 0.806903.The result is accepting the
null hypothesis at P>0.05. Therefore, there is no significant relationship between gender and customer’s
influencing accessibility factor of e-banking services in public and private sector banks.
TABLE NO. 03 ANOVA TEST TO ANALYSE THE EDUCATIONAL QUALIFICATION AND
USER FRIENDLINESS FACTOR OF E-BANKING SERVICES
Source
Sum of
Squares
Degrees of
freedom
Mean of
squares
F-value p-value Remarks
Between group 40520.52 2 20260.26
0.2998 0.744407 Not Significant
Within group 1284004.92 19 67579.20
Total 1324525.44 21 87839.46
From the above table shows that F-ratio value is 0.2998. The P-value is 0.744407. The result is accepting the
null hypothesis at P>0.05. Therefore, there is no significant relationship between educational qualification and
customer’s influencing user friendliness factor of e-banking services in public and private sector banks.
TABLE NO. 04 ANOVA TEST TO ANALYSE THE OCCUPATION AND PRIVACY/SECURITY
FACTOR OF E-BANKING SERVICES
Source
Sum of
Squares
Degrees of
freedom
Mean of
squares
F-value p-value Remarks
Between group 63056.08 2 31528.04
0.45806 0.638683 Not Significant
Within group 1445429.87 21 68829.99
Total 1508485.95 23 100358.03
From the above table shows that F-ratio value is 0.45806.The P-value is 0.638683.The results is accepting the
null hypothesis at P>0.05. Therefore, there is no significant relationship between occupation and customer’s
influencing privacy/security factor of e-banking services in public and private sector banks.
5. International Journal of Trend in Scientific Research and Development @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD45231 | Volume – 5 | Issue – 5 | Jul-Aug 2021 Page 1891
TABLE NO. 05 ANOVA TEST TO ANALYSE THE MONTHLY INCOME AND EFFICIENCY
FACTOR OF E-BANKING SERVICES
Source
Sum of
Squares
Degrees of
freedom
Mean of
squares
F-value p-value Remarks
Between group 42421.40 2 21210.70
0.33903 0.716118 Not Significant
Within group 1376384.59 22 62562.93
Total 1418805.99 24 83773.63
From the above table shows that F-ratio value is 0.33903.The P-value is 0.716118.The results is accepting the
null hypothesis at P>0.05. Therefore, there is no significant relationship between monthly income and
customer’s influencing efficiency factor of e-banking services in public and private sector banks.
TABLE No.06 ANOVA TEST TO ANALYSE THE MARITAL STATUS AND RESPONSIVENESS
FACTOR OF E-BANKING SERVICES
Source
Sum of
Squares
Degrees of
freedom
Mean of
squares
F-value p-value Remarks
Between group 8127.94 2 4063.97
9.441 0.001296 Significant
Within group 8608.92 20 430.44
Total 16736.86 22 4494.41
From the above table shows that F-ratio value is 9.441. The P-value is 0.001296. The results is not accepting the
null hypothesis at P<0.05. Therefore, there is significant relationship between marital status and customer’s
influencing responsiveness factor of e-banking services in public and private sector banks.
TABLE No.07 ANOVA TEST TO ANALYSE THE LOCATION AND FULLFILLMENT FACTOR
OF E-BANKING SERVICES
Source
Sum of
Squares
Degrees of
freedom
Mean of
squares
F-value p-value Remarks
Between group 119372.60 2 59686.30
0.51627 0.603798 Not Significant
Within group 2543459..63 22 115611.80
Total 2662832.24 24 175298.10
From the above table shows that F-ratio value is 0.51627. The P-value is 0.603798. The results is accepting the
null hypothesis at P>0.05. Therefore, there is no significant relationship between location and customer’s
influencing fulfilment factor of e-banking services in public and private sector banks.
FINDINGS: -
1. Majority of the respondents are maintaining
their bank account for 2.3years as they realize
its significance.
2. Majority of the respondents frequently visit
your bank a few times a month.
3. Majority of the respondents visited the bank
branch to deposit money.
4. Majority of respondents are preferred to
maintain their account in Indian Overseas
Bank.
5. Majority of the respondents prefer savings bank
account than other accounts as it is compulsory
for availing any loan, recurring deposit or direct
cash transfer.
6. Majority of the respondents are agreeing their
bank levy for breaching minimum balance.
7. Majority of the respondents are not yet aware
about banking ombudsman scheme.
8. Majority of the respondents are not yet reports
any complaints relating to their products and
services.
9. Majority of the respondents have greater
controls over my finance with internet banking
services.
10. Majority of the respondents have managed my
finance more efficiently with internet banking
services.
11. Majority of the respondents have compatible
with my life style by using internet banking
services.
12. Majority of the respondents have banking
transactions fit into my working style by using
internet banking services.
13. Majority of the respondents are had e-banking
do not require a lot of mental by using internet
banking services.
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@ IJTSRD | Unique Paper ID – IJTSRD45231 | Volume – 5 | Issue – 5 | Jul-Aug 2021 Page 1892
14. It is found that the perceptions of customers
towards, majority of respondents are satisfied
based on service offered views about e-banking
services.
15. It is found that the perceptions of customers
towards, majority of respondents are not
satisfied based on page setup/Menu flow views
about e banking services.
16. It is found that the perceptions of customers
towards, majority of respondents are satisfied
based on service offered views about e-banking
services.
17. It is found that the perceptions of customers
towards, majority of respondents are satisfied
based on speed of page loading views about e-
banking services.
18. It is found that the perceptions of customers
towards, majority of respondents are not
satisfied based on content and sufficiency
views about e- banking services.
19. It is found that the perceptions of customers
towards, majority of respondents are satisfied
based variety of transactions views about e-
banking services.
20. It is found that the perceptions of customers
towards, majority of respondents are not
satisfied based on visual design views about e-
banking services.
21. It is found that the perceptions of customers
towards, majority of respondents are satisfied
based on general assessment views about e-
banking services.
CONCLUSION:-
In the past few years, the Indian banking sector has
fully reworked. The banks face many challenges and
lots of opportunities are accessible with the banks.
Many monetary innovations like ATMs, credit cards,
RTGS, debit cards, mobile banking etc. have
completely Changed the face of Indian banking. But
still there is a need to have more innovative solutions
so that the challenges can be solved and opportunities
can be availed efficiently by the Indian banks. BY the
study conducted on “Customer’s expertise with E-
banking” we will conclude that altogether respects the
purchasers are happy with their net bank. Major
concerns of customer include security and privacy
because of growing member of online frauds,
cheating cases and hacking. Banks ought to maintain
secrecy and confidentiality of customer’s account and
take adequate risk management measures against
hacking and technology failures. Banks should use
latest versions software or upgrade existing software
which gives better security & control to remove bugs
and loopholes.
SCOPE OF FUTURE STUDY:-
1. A study on need of E-banking for next generation.
2. A study on Role of E-banking in cost reduction
and Cost control.
3. A study on impact of information technology act
in safeguarding the customers using e-banking
services.
4. A study on mobile banking adoption of
opportunities and challenges.
SCOPE OF FUTURE RESEARCH:-
1. A study on need of E-banking for next generation.
2. A study on Role of E-banking in cost reduction
and Cost control.
3. A study on impact of information technology act
in safeguarding the customers using e-banking
services.
4. A study on mobile banking adoption of
opportunities and challenges.
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ELECTRONIC SOURCES:-
[1] https://www.scribd.com/doc/18090861/internet
-banking-of-sbi
[2] https://business.mapsofindia.com/banks-in-
india/state-bank-of-india.htm
[3] http://www.newszii.com/safe-online-banking-
practices-and-tips/
[4] http://www.rbi.org.in