Service Above Systems: Harmonizing ILLiad and DOCLINE
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This document discusses ways to improve library services through automation and customization of systems like DOCLINE and ILLiad. It suggests asking questions about current workflows to identify processes that could be automated or made more efficient. Specific recommendations are given to configure systems like DOCLINE and ILLiad to route requests automatically and utilize their full capabilities. The results were improved turnaround times, increased borrowing and partnerships.
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Mobile App Development Company In Noida | Drona Infotech
Mobile App Development Company In Noida | Drona Infotech
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Why Mobile App Regression Testing is Critical for Sustained Success_ A Detail...
Fundamentals of Programming and Language Processors
Fundamentals of Programming and Language Processors
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Transform Your Communication with Cloud-Based IVR Solutions
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Neo4j - Product Vision and Knowledge Graphs - GraphSummit Paris
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GraphSummit Paris - The art of the possible with Graph Technology
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Atelier - Innover avec l’IA Générative et les graphes de connaissances
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Top Features to Include in Your Winzo Clone App for Business Growth (4).pptx
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GOING AOT WITH GRAALVM FOR SPRING BOOT (SPRING IO)
Service Above Systems: Harmonizing ILLiad and DOCLINE
- 2. Service Is Advocacy What we do + How we work = Service.
- 3. The landscape 0 DOCLINE is manual and resists integration. 0 ILLiad wants customization. 0 Things get messy.
- 4. Questions we asked 0 What do we spend the most time on? 0 Can we automate? 0 What do we wish was different? 0 Are we duplicating a process/information? 0 What do our users experience? 0 How do our users talk to us? 0 What about kindness audits?
- 5. Negotiating change 0 Gather support, but bring cookies and flack jackets. 0 Time and place for “This starts Monday, thanks for your cooperation.”
- 6. Let DOCLINE do the work 0 Always route to Resource Libraries. 0 Route to libraries that use your software. 0 Build your routing tables from scratch. 0 Start library groups for easier billing. 0 FreeShare (like LVIS for medical libraries). 0 Automate, automate, automate.
- 7. Let ILLiad do the work Previous New 0 No ‘Document Delivery’ tab. 0 Trusted Sender off. 0 Not using Article Exchange. 0 Acronym soup for students to navigate. 0 Evaluate consortia, partnerships. 0 Update print templates. 0 Trust everyone, including the technology! 0 Clear labels, queues.
- 8. Results 0 Improved turnaround time. 0 Students able to help with larger projects. 0 Happy users, increased borrowing. (500+) 0 Easier to gather statistics. 0 Stronger partnerships on and off campus.
- 9. Thank you 0 Angela Galvan 0 The Ohio State University Health Sciences Library 0 Website with technical documentation: http://u.osu.edu/galvan.22 0 Email: galvan.22@osu.edu or galvan.as@gmail.com