How the library world is changing for front line services and beyond.

1. The Future of Libraries:
How Libraries Today are
Changing for the Better
Monica Harris
Customer Service Manager
Oak Park Public Library
Oak Park, IL
Reaching Forward, May 2013

2. "We must welcome the future, remembering that soon it
will be the past; and we must respect the past,
remembering that it was once all that was humanly
possible." - George Santayana

9. What is
different?

10. What is
different?
What is the
same?

12. Idea Connector

13. How is
doing
business
changing?

19. World of Beer and Loyalty Clubs

20. Square Payment

22. Strawberry Tree solar powered public charging trees developed by University of Belgrade

30. What are
libraries
doing?

33. "It used to be that there was lots of time,
but the information was limited. You
would go to the library, it might take a
while, but that's where all the
information was. Now, it's just the
opposite. Information is everywhere, but
nobody has any time.
The rules have changed."

34. MacBook Dispenser at Drexel University Library in Philadelphia

36. Westport Public Library Makerspace

40. What does the library
of the future look like?

45. Case Study 1:
Anythink Libraries
in suburban Denver, CO

48. Core Competencies of all Anythink Employees
• I am customer focused.
• I am cooperative and a collaborator.
• I am understanding and compassionate.
• I am a self-starter and have a strong work ethic.
• I am flexible and embrace change.
• I am an effective communicator.
• I am a problem solver.
• I am responsible and honest.
• I am emotionally mature.
• I am a continuous learner.
• I am an innovator.
• I am a leader.
• I am an Anythinker.

49. Shelver
becomes
Wrangler:
part product
placement, part
inventory control, part
display technician

50. Library Assistant/Circ
Desk
becomes
Concierge:
part customer service,
part technology
troubleshooting,part
product promotion

51. Librarian
becomes
Guide:
part customer
education, part
reference advocate,
part event planning

52. Case Study 2:
Oak Park Public Library
in Oak Park, IL

53. 2010

54. Focused on People

55. Focused on Materials

56. Focused on Materials - 2013

57. 2011

58. 2012

59. Why is getting
participatory
important?

61. traditional

63. participatory

65. How do we design
this?

66. Ask for
their
feedback

68. Santa Cruz Museum of Art and History

69. Santa Cruz Museum of Art and History

70. Offer
contests,
games, and
opportunities
with intrinsic
value

75. We worked on
Connection

77. We created the:

111. oppl.org/events/idea-box

112. Why Support
Staff is our
Biggest
Brand Asset.

113. Questions?
Monica Harris
Customer Service Manager
Oak Park Public Library
Oak Park, IL
Email: mharris@oppl.org
Twitter: @showlola