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The potential future of reference bosley 2016

Data supports where library reference services are heading. Presentation for MLA/DLA Joint State Conference May 2016 by Laura Bosley.

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The potential future of reference bosley 2016

  1. 1. What does the data show us?
  2. 2. Who are our users?
  3. 3. • 64% of American Adults own a smartphone • 90% of American adults own a cell phone • 32% of American adults own an e-reader • 42% of American adults own a tablet computer Access of Information (http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-2015/) (http://www.pewinternet.org/data-trend/mobile/device-ownership/)
  4. 4. % of Smartphone Users who Used the Following Features (http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-2015/)
  5. 5. How Americans Use Their Cell Phones http://www.pewinternet.org/fact-sheets/mobile-technology-fact-sheet/
  6. 6. Comparison of Virtual Reference Services
  7. 7. Query Type is Changing 0% 5% 10% 15% 20% 25% 30% 35% Subject Search Ready Reference Procedural No Question Holdings Other 2004-2006 2010 (Radford & Connaway, 2013)
  8. 8. Journals • Advanced Technology Libraries (AT/L) • College & Undergraduate Libraries • Computers in Libraries • Internet Reference Services Quarterly • Journal of Academic Librarianship (JAL) • Library Journal • Reference & User Services Quarterly • The Reference Librarian • Reference Services Review (RSR)
  9. 9. Pew Reports • Libraries and Learning. (April 2016). • Lifelong Learning and Technology. (March 2016). • Libraries at the Crossroads. (September 2015). www.pewresearch.org
  10. 10. American Library Association • ALA Office for Research and Statistics http://www.ala.org/research/ • State of America’s Libraries (April 2015) • Transforming Libraries http://www.ala.org/transforminglibraries/
  11. 11. Library Quotes from Research • “Most Americans believe libraries do a decent job of serving the education and learning needs of their communities and their own families.” • Lee Rainie, “Libraries and Learning.” Pew Research Center, April 2016, Available at: http://www.pewinternet.org/2016/04/07/libraries-and-learning/ • “65% [of Americans 16 and older] maintain that libraries contribute to helping people decide what information they can trust.” • Horrigan, John. “Libraries at the Crossroads: Pew Research Center, September 2015, Available at: http://www.pewinternet.org/2015/09/15/2015/Libraries-at-crossroads/ • “69% of [university] students would rather have face to face reference conversations with librarians” • Mu, X., Dimitroff, A., Jordan, J., & Burclaff, N. (2011). A survey and empirical study of virtual reference service in academic libraries. The journal of academic librarianship, 37(2), 120-129. • “Nearly two-thirds of college students use library resources in their research.” • Library Research Service, “In EBSCO survey, nearly two-thirds of college students use library resources in their research.” Weekly Number Series, February 2016, Available at: https://www.lrs.org/2016/02/24/in-ebsco-survey-nearly-two-thirds- of-college-students-use-library-resources-in-their-research/
  12. 12. Bibliography • “Libraries and Learning.” Pew Research Center, Washington, D.C. (April 7, 2016). <http://www.pewinternet.org/2016/04/07/libraries-and-learning/> • “Lifelong Learning and Technology.” Pew Research Center, Washington, D.C. (March 22, 2016). <http://www.pewinternet.org/2016/03/22/lifelong-learning-and-technology/> • “Libraries at the Crossroads.” Pew Research Center, Washington, D.C. (September 15, 2016). http://www.pewinternet.org/2015/09/15/libraries-at-crossroads/ • “State of America’s Libraries.” American Library Association, Chicago, IL. (April 2015). <http://www.ala.org/news/state-americas-libraries-report-2015> • “In EBSCO survey, nearly two-thirds of college students use library resources in their research.” Library Research Service, Denver, CO (February 24, 2016). <http://www.lrs.org/2016/02/24/in-ebsco-survey-nearly- two-thirds-of-college-students-use-library-resources-in-their-research/> • Radford, M. L., & Connaway, L. S. (2013). Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference. Library & Information Science Research, 35(1), 2-13. • “The Smartphone Difference” Pew Research Center, Washington, D.C. (March 1, 2015). http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-2015/ • Mu, X., Dimitroff, A., Jordan, J., & Burclaff, N. (2011). A survey and empirical study of virtual reference service in academic libraries. The journal of academic librarianship, 37(2), 120-129.

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