This document discusses key concepts in the tourism and hospitality industry related to front office services. It defines tourism and hospitality, describes different types of hotels including their locations. It also covers categorizing guest rooms based on occupancy, room types, configurations, designations and views. Finally, it discusses room rate designations and types of hotel clients.

1. TOURISM AND
HOSPITALITY
INDUSTRY
FRONT OFFICE
SERVICES

2. tourism
-is a travel for
recreational, leisure
or business purposes.

3. hospitality
-consists of broad category of
fields within the service industry
that includes lodging, restaurants,
event planning, theme parks,
transportation, cruise line and
additional fields within the tourism
industry.

4. HOTEL
-a commercial
establishment providing
lodging meals and other
guest services.

5. HOTEL location
1. Downtown
2. Resort
3. Airport Hotel
4. Sub-Urban

6. n
- apply to hotels located in the
dense urban areas.

7. resort
- Located nearby some sort of special
attraction that attracts guests for a reason
other than hotel itself.

8. Airport hotel
- A hotel near the airport, Located up to
five miles away.

9. Sub-urban
- Most common, generally considered being
those that do not fit into the three location
type.

10. Categorizing the guest
room
• Room types
• Room Configurations
• Room Designations
• Room Status
Reconciliation

11.  Single Occupancy-has on bed
 Double Occupancy- for two
people
 Triple Occupancy-for three
occupants
 Quad Occupancy- for four
guests.
Room types
- Based on the intended numbers of
occupants

12. STANDARD (std)
MODERATE (mod)
SUPERIOR (sup)
DELUXE (dlx)
JUNIOR SUITE (jrste)
SUITE (ste)
STUDIO (stu)
Common room categories in the United
States, the Caribbean, Canada and
Mexico

13. STANDARD (std)
-means the most basic
room type offered by the
hotel. It has basic,
standard amenities and
furnishing.

14. moderate (mod)
-usually a slightly better
than standard, but still not
deluxe.

15. superior (sup)
-mean superior to a
standard room in both size
and furnishings, but it
often refers to just the
view.

16. deluxe (dlx)
-these rooms are supposed to be
deluxe in everyway: View,
location, furnishings and size.
Usually more spacious and more
sophisticated and elegant.

17. Junior suite (jrste)
-is typically a larger room with a
separate seating area. Sometimes
it’s got a small divider between the
part of the room that bed is in and
the seating area, but it is not
separate rooms.

18. suite (ste)
-usually two or more rooms
clearly defined; a bedroom
and a living or sitting room,
with a door that closes
between them.

19. Room Views
o Partial Ocean View
o Ocean View
o Ocean Front
o Beach Front
o City View
o Mountain View
o Water View
o Pool View
o Garden View

20. ROOM TYPES ACCORDING TO
NUMBER AND TYPE OF BEDS
AND LAYOUT

21. SINGLE ROOM
-a room with single beds

22. twin ROOM
-a room with two single beds

23. double ROOM
-a room with a large bed.

24. ROOM
-has two or queen beds.

25. triple ROOMs
-with 3 single beds

26. quadruple ROOM
-a room for four fitted with four
single beds.

27. family ROOM
-a room with at least 1 double bed,
with 1 or more single beds

28. king ROOM
-has a king size bed, occupied by 1
or 2 people.

29. Connecting ROOM
-have 2 or more rooms with entrance door from the outside
and a door between them where guest can get through each
bedroom without going out of their rooms.

30. Configuration
-characterize the physical make up of a guest room,
therefore looking at differences in guests room within
a particular hotel.
1.Standard Configuration
2.Enhance Configuration
3.Suite Configuration
4.Disabled Configuration

31. Beds found in guestrooms are also classified as
follows;
1.Single Bed
2.Double Bed
3.Queen Bed
4.Kind Bed
5. California King Size
Beds
6. Roll-away Bed
7.Pull-out bed
8. Sofa Bed

32. Single bed
-a bed approximately 36” x 75” in
size

33. double bed
-a bed that can accommodate a couple
or two individuals, 54” x 75” in size.

34. Queen bed
-extra-long extra wide, about 60” x 80”
in size.

35. king bed
-extra-long extra wide, about 78” x 80”
in size.

36. California king size beds
-is larger than a queen size bed. It is longer but
narrower compared to a regular King Size Bed,
approximately 84” x 72” in size.

37. Roll-away bed
-a portable bed

38. Pull-out bed
-bed that are inserted into a
bed and pulled out when used.

39. sofa bed
-is a couch that is converted
into a bed

40. Room Designation -Smoking or Non- Smoking Room
Room Type (Single, Double, Triple, Quad)
+
Room Configuration (Standard, Enhanced, Suite,
Disabled Access
+
Room Designation (Smoking, Non-Smoking) =
Room Preferences

41. Room rate designations
-Room rate designation defines what position a rate
will take within the overall rate hierarchy
1.Rack Rate
2.Corporate Rate
3.Volume account rate
4.Government rate
5.Seasonal Rate
6. Weekly weekend rate
7. Advance Purchase rate
8. Half-day rate
9. Industry rate
10. Package rate
11. Group Rates
12. Per Person Rate

42. Some package may come in the form of:
a.Vacation Package
b.Banquet and room
c.Meeting Packages

43. Pms summary-posting report
-all the posting activities conducted during the course
of business at the front desk is verified against
individual bank outs and then included into the night
audit report
• Credit Card
Transaction Report
• Arrival/ Departure
Report
• No- Show Report
• Credit Limit Report
• Comp Room Report
• Out of Order
Rooms Report
• Message Report

44. TERMINOLIGIES USED TO DESCRIBE VARIOUS
TYPES OF GUESTS
1.Very Important Person (VIP)
2.Very Very Important Person
(VVIP)
3.Free Independent Traveller (FIT)
4.Joiner

45. TYPES OF HOTEL
CLIENTS
1. Walk-in Guest
2. Corporate Accounts
3. Associations
4. Travel Agencies
5. Free Independent
Travellers (FIT)
6. Government
Institutions/Offices
7. Educational Institutions
8. Local Domestic Travellers
9. Balikbayan