K.Vaishnavi was a student in batch A2 of the hospitality course in 2018-2019. Her trainer, Ms. Aditi Dey, provided guidance for lesson 3. A guest in room 401, Miss. Afsheen, complained that the food she ordered was cold. K.Vaishnavi immediately called room service and informed them of the issue, and room service apologized to the guest and assured it would not happen again.