From trouble shooting to organizing improvements: a management journey at ING by J.Smit and D.Bogaerts - Lean IT Summit 2014
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This is the story of a manager who decided to focus on the customer needs and on the need for value, making sure the teams work on the right questions and not only on the speed of delivery.
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DOES16 London - Philippe Guenet - G3 Model –A Practical Lean Approach to Impr...
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More Lean IT presentations and videos on www.lean-it-summit.com
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The document discusses how ITIL and DevOps approaches can work together at a large bank, ING. It describes how ING transitioned to more agile development methods over time from 2011-2015. There was initially a divide between risk management wanting to use full ITIL and DevOps teams finding ITIL too administrative. However, the document proposes ways to make ITIL processes more lean and integrated with agile approaches. For example, reserving sprint capacity for incidents, minimizing technical debt, and automating configuration management. The conclusion is that ITIL and agile/DevOps are not in conflict and both provide value when the processes are made lean and both sides understand each other's expertise.
201212 The changing role of the CIO
The document discusses the changing role of the CIO at Banque Internationale à Luxembourg. It describes how the CIO role has evolved from focusing on keeping systems running locally to now driving business transformation and aligning IT strategies with organizational strategies as a key player at the executive level. The CIO of Caceis Luxembourg provides examples from his experience of how the IT department has transitioned from managing systems locally to working on group-wide projects and initiatives across multiple countries. He outlines his vision for the CIO role, including fostering closer collaboration between IT and business units and using technology to help the company innovate and reduce costs.
How to ensure your itsm improvement programmes succeed
Why do so many improvement programmes fail to deliver the expected benefits?
Drawing on 20 years experience delivering targeted improvement programmes for clients around the world join Peter Hubbard, Principal ITSM Consultant @ Pink Elephant, as he discusses what aspects a successful improvement programme needs to consider, and what happens when those same aspects are neglected. View recording here https://www.brighttalk.com/webcast/10001/186951
DOES 15 - Jan-Joost Bouwman and Ingrid Algra - ITIL and DevOps Can Be Friends
Jan-Joost Bouwman, Enterprise Process Owner Change Management, ING
Ingrid Algra, IT Chapter lead, ING
ING is a worldwide financial institution, based in the Netherlands. The IT department of the Netherlands manages a mix of off the shelf applications and in house built software. Traditionally development was governed by CMMi and IT Servicemanagement by ITIL processes. Three years ago the developers started working in Agile/Scrum teams, dropping CMMi. The next step was to involve Operations as well and transform to an DevOps organisation, striving for Continuous Delivery.
In a lot of Agile organisation ITIL is considered the evil soul sucking epiphany of bureaucracy. But is it really? If we look at the tasks you perform in the ITIL processes Incident management, Problem management and Change management, you will find that a lot of those you still need to perform in an Agile/Scrum way of work. And that there actually is a lot of value in making some rules on how we want to interact in these processes between teams. But we may call the task differently than we were used to in ITIL. And we may choose to use different tools to handle parts of the process. We call this adaptation of ITIL Agile ITSM.
This talk focuses on the adaptations we have made to our ITSM processes to accommodate the requirements of an Agile/Scrum way of work. Proving that there is still value in a lot of the things we used to do in ITIL And that there is no real conflict between Agile and ITIL.
PITT PMI Business Architecture Final.pptx
Here is a draft of the Future State, Business Initiatives, and Business Solutions for the challenge area of "Poor collaboration between Business and IT":
Future State:
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Business Initiatives:
- Conduct joint business-IT planning sessions to align technology investments with business goals
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Digital Transformation in Governments
Presentation by Dado Van Peteghem at Kortom Brussels on Digital Transformation in Governments. For more, see: http://www.duvalunionconsulting.com
Career implications for the Business Analyst in the age of digital disruption
The fact that business and societal change is being fueled by innovative, emerging and disruptive information technologies is well known. Its impacts being felt in almost every facet of life. However, the forces driving the evolution and adoption of such technologies are complex, diverse and not always well understood. In addition, the rate of change is accelerating.
Knowledge intensive IT careers, once considered to be at the forefront of information technology developments are being progressively impacted by the new world of IT, shifting customer expectations and business change.
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The DC Governments Office of the Chief Technology Officer PMO had a problem, their fellow department collegues didn't know what they contributed to the organization. Additionally, the 86 agency customers didn't understand either. There was a definite branding problem.
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The first Agile pilot at the domestic bank of ING Netherlands started at the end of 2010. Since that moment agility said foot in our IT department. Now we find ourselves in the middle of a transition we didn’t dare to think of in our wildest dreams. We are scaling up to more than 100 Agile teams with all the challenges but also all the advantages this brings.
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ITILv2 certifies people, not organizations. Yet it’s a library of good practices that organizations are supposed to follow. So, with predefined processes as a North Star to reach for, it’s very attractive to wanting to use Lean to improve them. Yet, when you first grasp the situation, you soon discover that the shiny, fixed, paper Moon map is nowhere to be found in reality. The further you look, the more you understand that there’s something else to that...
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More Lean IT stories and case studies available on www.lean-it-summit.com
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This document summarizes a presentation about digital transformation and enterprise service management. The presentation discusses:
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SPEVO2013 - Matt Groves - COM708 - Olympic SharePoint
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IT delivering only what Customer orders is a species that will become extinct soon. Customers expect much more nowadays than just yet another IT supplier. They need reliable long term partners helping them to continually reach their challenging business goals. We, as Lean/Agile mentors, often play the role of a mediator between traditional IT companies and their customers. In our presentation we will share our experience coming from that role in form of practical hints how to evolve IT to version 2.0 and the necessary prerequisites to make such a change happen, both for Customer and his IT 2.0 partner.
Understanding Lean IT
Benefits of Lean IT and it's importance.
The world is a merry-go-round and you can't get off. Customers are becoming more demanding, markets are becoming more customised, and product life-cycles that are getting shorter are just a few of the reasons why Lean could be important to you. As the demands on our processes increase they evolve and adapt accordingly which often results in processes that end up inefficient and wasteful. Lean is about challenging the way things are done and opening our eyes to that waste and inefficiency. The environment in which an organization operates will continue to change; Lean can help organizations meet the challenge.
Lean can provide an organization with a clear competitive advantage since the correct application of the Lean principles will realise substantial benefits that include:
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- Greater throughput
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- Less fire-fighting
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CTE Solutions' preferred Lean IT training provider Snowdon Consulting gave this amazing presentation in our Toronto Office on April 25th, 2014. Click the below link to get a copy of the presentation used during this seminar.
http://blog.ctesolutions.com/management/enterprise-architecture/understanding-lean-it/
An Introduction to LeadingEdge
This document introduces LeadingEdge, an IT services company established in 1999 with headquarters in Ashford, Surrey. It provides a range of IT services including strategy, delivery, and support. LeadingEdge aims to listen to customers' business needs and support their goals through innovative IT solutions. It prides itself on taking ownership of any customer problems and going above and beyond to help. LeadingEdge works with customers across various industries such as retail, medical, sports, leisure, legal, accounting, and creative. The document outlines LeadingEdge's broad range of IT services covering areas like strategy, support, delivery, infrastructure, telecoms, hosting, and software development.
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HDI Capital Area October 16th Professional Development and Vendor Fair
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David Bogaerts, ING Bank | Agile Turkey Summit 2013
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Lean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2i
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Successful Employee Engagement through Sharepoint OOTB tools
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Purpose Driven Lean: Diving into The Lean IT Field Guide
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Peter Hubbard: Don't Get Stuck in a Silo – Going Digital isn't Transformation
SPEVO2013 - Matt Groves - COM708 - Olympic SharePoint
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En ces temps de grands changements, comment réagir ? Il existe deux risques principaux : rester immobile en attendant que ça passe, ou bien d'engager toute l'entreprise dans de grands paris risqués.
Une bien meilleure approche est celle du "scenario planning", élaborée par Pierre Wack chez Royal Dutch Shell sur la base des travaux de Herman Kahn. Cette approche permet d'éviter ces écueils en amenant l'équipe dirigeante à considérer simultanément plusieurs grands scénarios d'évolution.
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L'Institut Lean France a préparé ce support, destiné à être partagée en visio-conférence, pour vous aider à guider votre propre réflexion sur le sujet.
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More stories of Lean in digital on www.lean-digital-summit.com
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...
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Find out more about Lean in the digital world on www.lean-digital-summit.com
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Today digital transformations push IT organizations to develop new products and services faster while they must keep maintaining their legacy systems. Because of the increase of new assets, new technologies, new customers, the number of incidents grows dramatically. The impact is huge on both customers and companies. It forces CIOs to put more budget on RUN to the detriment of CHANGE to keep the situation under control. The good news is that it is possible to get out of this critical situation.
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More Lean IT stories on www.lean-digital-summit.com
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In this webinar, we explored essential aspects of Customer Journey Management and personalization. Here’s a summary of the key insights and topics discussed:
Key Takeaways:
Understanding the Customer Journey: Dr. Hill emphasized the importance of mapping and understanding the complete customer journey to identify touchpoints and opportunities for improvement.
Personalization Strategies: We discussed how to leverage data and insights to create personalized experiences that resonate with customers.
Technology Integration: Insights were shared on how inQuba’s advanced technology can streamline customer interactions and drive operational efficiency.
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Gursev Pirge, PhD
Senior Data Scientist - JohnSnowLabs
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
Must Know Postgres Extension for DBA and Developer during Migration
Mydbops Opensource Database Meetup 16
Topic: Must-Know PostgreSQL Extensions for Developers and DBAs During Migration
Speaker: Deepak Mahto, Founder of DataCloudGaze Consulting
Date & Time: 8th June | 10 AM - 1 PM IST
Venue: Bangalore International Centre, Bangalore
Abstract: Discover how PostgreSQL extensions can be your secret weapon! This talk explores how key extensions enhance database capabilities and streamline the migration process for users moving from other relational databases like Oracle.
Key Takeaways:
* Learn about crucial extensions like oracle_fdw, pgtt, and pg_audit that ease migration complexities.
* Gain valuable strategies for implementing these extensions in PostgreSQL to achieve license freedom.
* Discover how these key extensions can empower both developers and DBAs during the migration process.
* Don't miss this chance to gain practical knowledge from an industry expert and stay updated on the latest open-source database trends.
Mydbops Managed Services specializes in taking the pain out of database management while optimizing performance. Since 2015, we have been providing top-notch support and assistance for the top three open-source databases: MySQL, MongoDB, and PostgreSQL.
Our team offers a wide range of services, including assistance, support, consulting, 24/7 operations, and expertise in all relevant technologies. We help organizations improve their database's performance, scalability, efficiency, and availability.
Contact us: info@mydbops.com
Visit: https://www.mydbops.com/
Follow us on LinkedIn: https://in.linkedin.com/company/mydbops
For more details and updates, please follow up the below links.
Meetup Page : https://www.meetup.com/mydbops-databa...
Twitter: https://twitter.com/mydbopsofficial
Blogs: https://www.mydbops.com/blog/
Facebook(Meta): https://www.facebook.com/mydbops/
JavaLand 2024: Application Development Green Masterplan
My presentation slides I used at JavaLand 2024
QR Secure: A Hybrid Approach Using Machine Learning and Security Validation F...
QR Secure: A Hybrid Approach Using Machine Learning and Security Validation Functions to Prevent Interaction with Malicious QR Codes.
Aim of the Study: The goal of this research was to develop a robust hybrid approach for identifying malicious and insecure URLs derived from QR codes, ensuring safe interactions.
This is achieved through:
Machine Learning Model: Predicts the likelihood of a URL being malicious.
Security Validation Functions: Ensures the derived URL has a valid certificate and proper URL format.
This innovative blend of technology aims to enhance cybersecurity measures and protect users from potential threats hidden within QR codes 🖥 🔒
This study was my first introduction to using ML which has shown me the immense potential of ML in creating more secure digital environments!
Introducing BoxLang : A new JVM language for productivity and modularity!
Just like life, our code must adapt to the ever changing world we live in. From one day coding for the web, to the next for our tablets or APIs or for running serverless applications. Multi-runtime development is the future of coding, the future is to be dynamic. Let us introduce you to BoxLang.
Dynamic. Modular. Productive.
BoxLang redefines development with its dynamic nature, empowering developers to craft expressive and functional code effortlessly. Its modular architecture prioritizes flexibility, allowing for seamless integration into existing ecosystems.
Interoperability at its Core
With 100% interoperability with Java, BoxLang seamlessly bridges the gap between traditional and modern development paradigms, unlocking new possibilities for innovation and collaboration.
Multi-Runtime
From the tiny 2m operating system binary to running on our pure Java web server, CommandBox, Jakarta EE, AWS Lambda, Microsoft Functions, Web Assembly, Android and more. BoxLang has been designed to enhance and adapt according to it's runnable runtime.
The Fusion of Modernity and Tradition
Experience the fusion of modern features inspired by CFML, Node, Ruby, Kotlin, Java, and Clojure, combined with the familiarity of Java bytecode compilation, making BoxLang a language of choice for forward-thinking developers.
Empowering Transition with Transpiler Support
Transitioning from CFML to BoxLang is seamless with our JIT transpiler, facilitating smooth migration and preserving existing code investments.
Unlocking Creativity with IDE Tools
Unleash your creativity with powerful IDE tools tailored for BoxLang, providing an intuitive development experience and streamlining your workflow. Join us as we embark on a journey to redefine JVM development. Welcome to the era of BoxLang.
From Natural Language to Structured Solr Queries using LLMs
This talk draws on experimentation to enable AI applications with Solr. One important use case is to use AI for better accessibility and discoverability of the data: while User eXperience techniques, lexical search improvements, and data harmonization can take organizations to a good level of accessibility, a structural (or “cognitive” gap) remains between the data user needs and the data producer constraints.
That is where AI – and most importantly, Natural Language Processing and Large Language Model techniques – could make a difference. This natural language, conversational engine could facilitate access and usage of the data leveraging the semantics of any data source.
The objective of the presentation is to propose a technical approach and a way forward to achieve this goal.
The key concept is to enable users to express their search queries in natural language, which the LLM then enriches, interprets, and translates into structured queries based on the Solr index’s metadata.
This approach leverages the LLM’s ability to understand the nuances of natural language and the structure of documents within Apache Solr.
The LLM acts as an intermediary agent, offering a transparent experience to users automatically and potentially uncovering relevant documents that conventional search methods might overlook. The presentation will include the results of this experimental work, lessons learned, best practices, and the scope of future work that should improve the approach and make it production-ready.
Getting the Most Out of ScyllaDB Monitoring: ShareChat's Tips
ScyllaDB monitoring provides a lot of useful information. But sometimes it’s not easy to find the root of the problem if something is wrong or even estimate the remaining capacity by the load on the cluster. This talk shares our team's practical tips on: 1) How to find the root of the problem by metrics if ScyllaDB is slow 2) How to interpret the load and plan capacity for the future 3) Compaction strategies and how to choose the right one 4) Important metrics which aren’t available in the default monitoring setup.
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From trouble shooting to organizing improvements: a management journey at ING by J.Smit and D.Bogaerts - Lean IT Summit 2014
- 1. P ris, France 16 & 17 October, 2014 Copyright © Institut Lean France 2014 Lean IT Summit ® ® From trouble shoot to organize improvement a management journey Jannes Smit & David Bogaerts ING
- 2. 2 Who are we David Bogaerts M: +31 6 11953416 E: david.bogaerts@ing.nl Jannes Smit M: +31 6 50528147 E: jannes.smit@ing.nl
- 3. 3 Please raise hands if you are: •A manager •A consultant •An lean coach •An IT engineer •Something undefinable •All above Who are you
- 4. ING Group •ING is a global financial institution of Dutch origin, offering banking, investments, a variety of life insurance, non-life insurance and retirement services to meet the needs of a broad customer base ING Bank •With more than 63,000* employees, we serve over 32 million* private, corporate and institutional customers in over 40 countries in Europe, North America and Latin America, Asia and Australia ING NL •Approximately 25,000 employees serve 8.2 million private and 500,000 corporate customers •CIO NL is responsible for maintaining and developing IT applications for ING NL •18,00+ employees work for CIO NL 4 About ING
- 5. 2009: Lean IT starts in IT Maintenance 2010: First Agile Pilots at Internet 2011: Acceleration of Agile Roll out *Some examples. Results differ per value chain depending on maturity Becoming more Lean Agile every day 150+ Lean Agile teams within CIO NL More than 1500 people trained in Lean / Agile People ‘touched’ by Lean Agile: 37+ % faster time to market of IT changes (with examples of 500+ % faster!) 20+ % efficiency gain Overall Results*: 5 End 2012: experimenting with Development & Maintenance together in one Agile team 2013: Development & Maintenance together in one Agile Team: + 150 Lean Agile teams A Brief History of our Journey
- 6. 6 0 20 40 60 80 100 120 140 Jan Feb Mrt Apr Mei Jun Jul Aug Sep Okt Nov Cycle time of features in days Some results on Speed… Days
- 7. 7 Release more often… Number of releases per week (average)
- 9. Slow 9 Photo rights reserved: Flickr: Liquid and Solid DrStarbuck
- 10. Batch 10 Photo rights reserved: Flickr: Hanjin Dallas Peter Kaminski
- 11. Waste 11 Photo rights reserved: Flickr: Peaked Oil Azrainman
- 12. 12 Squeeze
- 13. 13 Squeeze IT = BANK = IT
- 14. 14 2010: change was coming Photo rights reserved: Flickr: Bill Harrison: Packing the Scrum
- 15. 15 Something was missing Photo rights reserved: Flickr: Crystal Baller - Renato Guerreiro
- 16. 16 Photo rights reserved: Flickr: merec0 We realized it is us
- 17. 17 Speed of our IT delivery, without service loss
- 18. 18 Solutions must be agile and operational excellent
- 19. 19 Empower teams to solve problems structurally
- 20. Structurally closing the knowledge gap 20 Team autonomy 1
- 21. Remove technical dependencies / bottlenecks 21 Team autonomy 2
- 22. 22 IT Mastery - automation of boring tasks
- 23. 23 Our management: walk the talk, feel the pain
- 24. 24 …Stop the line In case of a (major) incident, Don’t just solve it but.. Photo rights reserved: Flickr: Stop all the way - Peter Kaminski
- 25. 25 The Shift Improvement Trouble shoot Daily work Based on Takashi Tanaka, Toyota’s Management System
- 26. 26 It never stops Photo rights reserved: Flickr: Road - Alaskan Dude