From Click to Conversion:
An Introduction to PPC, SEO, &
Web Analytics
CASE III Conference
February 20, 2012

Benjamin Rudolph, President & CEO
Relevance Advisors




Presentation may be downloaded at slideshare.net/benjaminrudolph
Quick – Name a Search Engine
Online Marketing




Online Will Pass Print for First Time in 2012 – eMarketer/Forbes
$19.51B in 2012




78% of that amount ($15.2B) will be spent on Google
Definitions



PPC




SEO
                                                          PPC




  PPC = Pay Per Click; SEO = Search Engine Optimization
PPC – Pay Per Click
Pay Per Click




http://www.google.com/ads/adwords2/
Bing & Yahoo




http://advertising.microsoft.com/advertise-your-business-on-bing
The Process

•   Set up an account
•   Pick keywords (Match Types)
•   Write your ads
•   Set targeting (ex. Geotargeting & Dayparting)
•   Set your budget
•   Enter billing information
•   Start running ads

    https://www.google.com/intl/en_us/adwords/select/steps.html
Account Structure




http://adwords.blogspot.com/2006/03/adwords-101-building-blocks-of-adwords.html
Match Types




http://support.google.com/adwords/bin/answer.py?hl=en&answer=175280
Match Types

Match Type                  Punctuation                  Definition
Broad                       keyword                      Allows your ad to show on
                                                         similar phrases and relevant
                                                         variations

Modified Broad              +keyword                     Greater reach than phrase match
                                                         and more control than broad
                                                         match

Phrase                      “keyword”                    Allows your ad to show for
                                                         searches that match the exact
                                                         phrase

Exact                       [keyword]                    Allows your ad to show for
                                                         searches that match the exact
                                                         phrase exclusively

Negative                    -keyword                     Ensures your ad doesn’t show
                                                         for any search that includes that
                                                         term


Definition Source: http://support.google.com/adwords/bin/answer.py?hl=en&answer=6100
Google Keyword Tool




https://adwords.google.com/select/KeywordToolExternal
Quality Score

• A measurement of how relevant your ads, keyword,
 and landing page are to a person seeing your ad.

• Quality Score Factors include:

• Clickthrough Rate on            • Relevance of keyword and ad
  Google.com                        to search query (for site)
• Account History                 • Geographic Factors
• Relevance of keyword to ads     • Landing Page
  in ad group                     • Other Relevancy Factors

 http://support.google.com/adwords/bin/answer.py?hl=en&answer=10215
The Google Ad Auction


    Max CPC             X    Quality Score         =       Ad Rank


The maximum cost            Quality Score is           The product of Max
Per Click (CPC) an          Determined by:             CPC and Quality
advertiser is willing                                  Score. To improve
to pay for a click.         1) Clickthrough Rate       your Ad Rank, you
                                 (CTR)                 can raise your bid
                            2) Keyword & Ad Text       or improve your
                                Relevance              relevance.
                            3) Landing Page
                                Relevance

 http://www.youtube.com/watch?v=a8qQXLby4PY
What Advertisers Pay

               Max CPC         Quality Score   Ad Rank        Actual CPC
Advertiser 1   $2.00           10              20             $1.61
Advertiser 2   $4.00           4               16             $3.01
Advertiser 3   $6.00           2               12             $4.01
Advertiser 4   $8.00           1               8              Highest CPC



                       The Ad Rank                   Your
 Your Price =          of the person       /        Quality    +      $0.01
                        below you                    Score



   Source: http://www.wordstream.com/articles/what-is-google-adwords
Key Metrics

Metric                         Definition
Clicks                         A click occurs when a user sees your ad
                               and clicks your ad, leading him or her to
                               your website.
Impressions                    An impression is counted each time your
                               ad is shown on a search result page or
                               other site on the Google Network.
CTR (Clickthrough Rate)        Clickthrough rate (CTR) is the number of
                               clicks your ad receives divided by the
                               number of times your ad is shown
                               (impressions).
Average CPC (Cost Per Click)   The average amount you pay each time
                               someone clicks your ad.


   Source: Google AdWords
Key Metrics

Metric                     Definition
Average Position           Refers to the average position on a search
                           result page that an ad appears in when
                           it's triggered by that keyword.
Conversions                Conversions count a conversion for every
                           AdWords ad click resulting in a conversion
                           within 30 days.
Cost Per Conversion        Total cost divided by conversions.
Conversion Rate            Your conversion rate is calculated by
                           simply taking the number of conversions
                           and dividing that by the number of ad
                           clicks you received during the same time
                           period.


  Source: Google AdWords
AdWords Editor




http://www.google.com/intl/en/adwordseditor/
Google Ad Extensions




Learn More: http://www.google.com/ads/innovations/extensions.html
Google Ad Extensions

Type                                Description
Location Extensions                 Help nearby consumers find or call your
                                    nearest storefront
Call Extensions                     Connect users to your business directly by
                                    phone
Social Extensions                   Link people’s Google+ endorsements for
                                    your business +Page to your AdWords
                                    campaign
Product Extensions                  Include more product information in your
                                    ad
Seller Ratings                      Show your online business ratings in your
                                    ad
Ad Sitelinks                        Promote more pages within your site
                                    beyond your main ad landing page

 http://support.google.com/adwords/bin/answer.py?hl=en&answer=2375499
Mobile Targeting




http://support.google.com/adwords/bin/topic.py?hl=en&topic=1713943&path=1713940-1710534&ctx=leftnav
Bid Per Call




http://www.google.com/ads/innovations/bidpercall.html
Landing Pages




http://gsas.brandeis.edu/premed/
Landing Page Best Practices

•   Be relevant
•   Clear call to action
•   Reduce checkout friction
•   Highlight key benefits
•   Minimize external links




http://visualwebsiteoptimizer.com/split-testing-blog/landing-page-best-practices/
Conversion Tracking




http://www.eprofitpartners.com/google-adwords-conversion-tracking-101/
Google Website Optimizer




http://www.google.com/websiteoptimizer
SEO – Search Engine Optimization
SEO Pyramid




http://www.seomoz.org/blog/whiteboard-friday-the-seo-fundamentals-pyramid
Google Webmaster Tools




http://www.google.com/webmasters
Bing Webmaster Tools




http://www.bing.com/toolbox/webmaster/
SEOmoz




http://www.seomoz.org
Open Site Explorer




http://www.opensiteexplorer.org/
Web Analytics
Google Analytics




http://www.google.com/analytics/
Real-Time




http://analytics.blogspot.com/2011/09/whats-happening-on-your-site-right-now.html
Reports

Metric                             Definition                         Examples
Visitors                           Users that visit your site         Map Overlay, New vs.
                                                                      Returning, Browser Type
Traffic Sources                    Where users come from              Search Engines, Facebook,
                                                                      Direct/Bookmark
Content                            What appears on your               Top Content, Top Landing
                                   website                            Pages, Event Tracking
Goals                              What users do on your              Total Conversions,
                                   website                            Conversion Rate, Funnels
Ecommerce                          What users buy on your             Total Revenue, Average
                                   website                            Order Value, Days to
                                                                      Purchase



 http://support.google.com/googleanalytics/bin/static.py?hl=en&topic=19781&guide=19779&page=guide.cs
Map Overlay




http://www.cardinalpath.com/countries-and-languages-international-seo/
Traffic Sources




http://www.seomoz.org/blog/21-tactics-to-increase-blog-traffic-2012
Advertising ROI




   • Compare performance of different marketing tactics
   • Ability to quickly and easily segment the data
   • Ability to export information into Excel or PDF
   • Ability to set up automatic email reports and alerts
   • Ability to set up custom dashboards

http://www.google.com/analytics/features.html
Goals




      Goals allow you to measure key activities on your site that you define such
      as Request Information, Schedule a Tour, or Email Signups.



http://unbounce.com/social-media/measuring-social-media-roi-goal-conversions-with-google-analytics-5/
Setup Checklist




http://www.google.com/intl/en/analytics/discover_analytics.html
Resources
AdWords Learning Center




http://www.google.com/ads/learn/
Seminars for Success




http://www.google.com/adwords/seminars/adwords101.html
Google Partner Search




https://adwords.google.com/professionals/search/
Google Ad Innovations




http://www.google.com/ads/innovations/
Inside AdWords Blog




http://adwords.blogspot.com
Google Business Channel




http://www.youtube.com/googlebusiness
AdWords Help




http://support.google.com/adwords/?hl=en
Google SEO Starter Guide




http://googlewebmastercentral.blogspot.com/2008/11/googles-seo-starter-guide.html
SEOmoz Blog




http://www.seomoz.org/blog
Distilled Blog




http://www.distilled.net/blog/
Search Engine Watch




http://www.searchenginewatch.com
Search Engine Land




http://www.searchengineland.com
Google Analytics Blog




http://analytics.blogspot.com
Google Analytics IQ




http://www.google.com/intl/en/analytics/iq.html?
Avinash Kaushik’s Blog




http://www.kaushik.net/avinash
SEMPO




http://www.sempo.org
Web Analytics Association




http://www.webanalyticsassociation.org
Conferences

• Search Engine Strategies (SES) –
  www.searchenginestrategies.com
• Search Marketing Expo (SMX) –
  www.searchmarketingexpo.com
• Internet Summit & Digital Summit –
  www.internetsummit.com &
  www.digitalsummit.com
• MozCon – www.seomoz.org/mozcon
• eMetrics – www.emetrics.org

http://keyphraseology.com/internet-marketing-seo-conferences/north-central-america/
THANK YOU
Benjamin Rudolph
President & CEO
Relevance Advisors

   @benjaminrudolph
benjamin.rudolph@relevanceadvisors.com
(404) 635-6775

Presentation may be downloaded at slideshare.net/benjaminrudolph

From Click to Conversion: An Introduction to PPC, SEO, & Web Analytics

Editor's Notes

  • #4 http://www.forbes.com/sites/roberthof/2012/01/19/online-ad-revenues-to-pass-print-in-2012/
  • #5 http://www.emarketer.com/Article.aspx?R=1008804
  • #15 http://certifiedknowledge.org/blog/google-adwords-quality-score-factors-chart/