Free Training Institut1 (4)

1
Free TrainingInstitute © 2015
BusinessPlan
Free Training Institute®
Gain the Fundamentals for your Career ©
Designed &CreatedbyChristopherRussell
All RIGHTS RESEVERD ©
If you can’t get something
Just create it

2
BusinessPlan
Contents
Mission statement 3
Executive summary 4
School motto 5
Corporate goals & objectives 6-7
Teaching methods 8
National education goals 9-10
NCEA levels and certificates 11
Market trends 12-15
Market segment growth 16
Buyer behaviour 17
Competition in the segments 18
Growth strategy 19
Competitive advantage 20
Management 21-22
Report templates 23-27
Budget & investors 28
Our website 29
Courses & working groups 30-266
Literacy & numeracy 267-289
About 290

3
BusinessPlan
Missionstatement
The Free Training Instituteis dedicated to helping the education and employment of New Zealanders
founded 2014, the Free Training Instituteofferssimplelearning with the opportunity to work
alongsidecompanies.Witha high levels of teaching gain greatskills needed to enter the workforce.
The campusoffersa wide rangeof coursesthatare NCEA unit based levels oneand two,ournew
way of learning will help train NewZealandersinto employment,apprenticeshipsand universities.
Teaching the NewZealand Curriculumbutkeeping our own special characteristicsas partof our
institutesprograms.
-

4
BusinessPlan
Executivesummary
Been stucktrying to find yourcareer of choice,missed outon high schooleducation orjustwantto
study something completely newthatcan give yourself a kick in theright direction the Free Training
Instituteis an educationalinstitutewherepeoplefromyouthsto elderly can gain exclusive waysof
learning that can lead theminto a greatcareer.
The newway of learning is based on an individual(client) meets ourinstitute ourcareer adviser
reviews their situation,whatemploymentarethey looking for,do they wanttraining,arethey willing
to workforfree? Each client will receive a set company to help them gain employmentin,whist
studying in the samedepartment.Thissimple butcomplex way of learning helpskiwi kids and adults
into employment.
Choosefrom15 courses ranging fromhospitality to business, which offerNCEA unitbased levels one
and two.Level three units will be introduced later in devolvementso clients may enter into university
or jump into the workforce.These coursesdemonstratethebasicsof theintended career of choice
which lead into employment,apprenticeships ora higherlevel of tertiary education.
Learn withour many highly skilled teachersthattake teaching with a handson approach,havea
disability no need to worry,our teacher aidsmakeit easier to producegreatresultsfor theclients
with learning difficultiesweatherit involvesreading,writing or speech problems.
Ouremploymentschememakessurethe clients leave with parttime or full time workand 1 out of 10
are madean apprentice.
The campusoperatesthough a largemodern fivestory self-designed building,including indoorand
outdoorfacilitieswith lush greenery grounds.

5
BusinessPlan
SchoolsMotto
Building training into work flows
Making the hands on approach the easy way to get things done
Giving people incentives to do the right things

6
BusinessPlan
Corporategoalsandobjectives
Employment:
Goal: our goal for the next5yrs isto improve the unemploymentrate by10% for the age group 15 to
29 year olds.
Objective:the maintargetmarketisforthisage group,byintroducingworkplacementsitgivesthe
clienta boostof self-esteem, provides the clientwithworkplacements skillsaswell astraining
opportunities.
Perclient
Trainingscheme:
Example
The clientschoose theircourse
Work groupscheme:
Example
Theyare thenputinto one of the many companieswhere theycan starttheirworkexperience they
will have twodaysclass,three days’work.
Employmentscheme:
Example
Afterthe clienthasfinishedthere sethoursof training,the companywill offerthemapart-time
positionora full time position,apprenticeshipswill be offeredtothe mostdedicatedtrainees.
= employment

7
BusinessPlan
Corporategoalsandobjectives
The working group system:
The workinggroupoffersfourcompaniespersector,basedona classsize of 20 clientswhichtrains5
clientsperworkinggroup. We offerindustrybasedworkplacementsthatcanhave a learnwhile
workingrole,howeverwe have tutor’sthatimplementintotheseworkinggroupstoobserve and
stopsmall or large risks fromhappening.
The training system:
The institute offersanofee scheme howeveradonationmay applyif yourfamilyearnsovera
certainquote.We specialize inmatching individuals intoworkteamsthatprovidesthemwith
outstandingskillsneededtoadvance intoworking environment;ourhandsonway can produce
great results.
The bridgingsystem:
Want to brushup on yourEnglishor Numeracy skillsthatprovide entrance toa university or
polytechniccourses.Ourinstitute hasthe toolstodeveloppractical waystoapplythese
fundamental methodsintoourbridgingprograms.
The teachingsystem:
Our advancedtutorsoperate withpassion usingtheirskillstohelpengagewiththe handson
opportunitieswhist teachingunitstandardsthroughoutthe sector.We alsoofferagreat
understandingof disabilityneedswithourteachingaidsthatcan workwithinthe programs to
enhance theirlearningpossibilities

8
BusinessPlan
Teachingmethods
Comprehend:tounderstandortoknow.
Analyse:toexamine carefullyandcritically.
Demonstrate:toexplainbye showing.

9
BusinessPlan
Corporategoals-National EducationGoals
NEG 1
The higheststandardsof achievement,through programmeswhich enableall studentsto realise
their full potentialas individuals,and to develop the valuesneeded to become full membersof New
Zealand'ssociety.
NEG 2
Equalityof educationalopportunityforallNew Zealanders, by identifying and removing barriersto
achievement.
NEG 3
Developmentof the knowledge,understanding and skillsneeded by New Zealandersto compete
successfully in the modern,ever-changing world.
NEG 4
A sound foundation in theearly yearsforfuturelearning and achievementthrough programmes
which include supportforparentsin their vital role as their children's firstteachers.
NEG 5
A broad education through a balanced curriculumcovering essentiallearning areas.Priority should
be given to the developmentof high levels of competence(knowledgeand skills) in literacy and
numeracy,scienceand technology and physicalactivity.
NEG 6
Excellence achieved through theestablishmentof clear learning objectives,monitoring student
performanceagainstthoseobjectives,and programmesto meetindividualneed.

10
BusinessPlan
Corporategoals-National EducationGoals
NEG 7
Successin their learning forthosewith special needsby ensuring thatthey areidentified and receive
appropriatesupport.
NEG 8
Accessfor studentsto a nationally and internationally recognised qualificationssystemto encourage
a high level of participation in post-schooleducation in New Zealand.
NEG 9
Increased participation and successby Māorithrough theadvancementof Māorieducation
initiatives, including education in Te Reo Māori,consistentwith the principles of the Treaty of
Waitangi.
NEG 10
Respect forthe diverseethnic and cultural heritageof New Zealand people,with acknowledgmentof
the uniqueplace of Māori,and NewZealand'srole in the Pacific and asa memberof the
internationalcommunityof nations.

11
BusinessPlan
NCEA levels and certificates
There are three levelsof NCEA certificate,dependingonthe difficultyof the standardsachieved.At
each level,studentsmustachieve acertainnumberof credits togainan NCEA certificate.Creditscan
be gainedovermore than one year.
NCEA
level
Requirements
Level 1
80 creditsare requiredatanylevel (level1,2 or 3) including literacyandnumeracy. Schools
can explainthe literacyandnumeracystandardpathwaystheyare using.
Level 2
60 creditsat level 2or above
+ 20 creditsfromany level
The Level 1 literacyandnumeracy requirementsmustalsobe met.
Level 3
60 creditsat level 3or above
+ 20 creditsfromlevel 2or above
From 2014 the Level 1 literacyandnumeracy requirementsmustalsobe met.
Creditsgainedatone level canbe usedfor(or counttowards) more than one certificate.Theymay
alsobe usedtowardsotherqualifications.Forexample,unitstandardsinthe domain'generic
computing'mightbe usedtowards a Level 2 NCEA certificate,aswell astowardsa National
Certificate inComputing(Level 2);or20 creditsgainedat Level 1 can alsocount towardsa Level 2
NCEA certificate.
Studentsreceive grades:excellence,merit,achievedandnotachievedinaccordance withhow well
theymeetestablishedstandards.Eachstandardhas an associated creditvalue. Qualificationssuch
as the national certificate of educational achievement(NCEA),require studentstoaccumulate
creditsandNCEA isawardedto studentswho have metthe accumulatedcredittotal threshold
requirementaswell asanyotherrequirementof the qualificationsuchasproficiencyinliteracyand
numeracy.

12
BusinessPlan
Market Trends- employment
Showingthe latestresultsinthe graphabove the age groupfor unemploymentare around20 to
25% foryouths,under5% to 10% foradults

13
BusinessPlan
Market Trends- Target market

14
BusinessPlan
Market Trends- NCEA
The age of youthsbetween15yrsto 18yrs who have level twoNCEA have anupwardtrend around
75% basedonthe last three yearsas showninthe graph above,whichleaves25% withan
downwardtrendgaining level one NCEA.Mostadults30yrs to 65yrs gainedschool certificate.

15
BusinessPlan
Market trends- NZQF
The age group 25yrs to 34yrs has trendedupward overthe lasttenyearswithabout55% of the age
groupin tertiarystudygainingNZQF level 4orabove, 45% witha downwardtrendwithout NZQF.
The attainmentrate of the universityentrance awardhasbeenlessconsistentbutalsotrended
upward.Attainmentratesforliteracyshow anupwardtrendandthe numeracyresultshave showna
change in the downwardtrendtoan increase from2012 to 2013

16
BusinessPlan
Market segment growth

17
BusinessPlan
Buyer Behaviour

18
BusinessPlan
Competition in the segments

19
BusinessPlan
Growth strategy

20
BusinessPlan
Competitive advantage
Matching individualstoworkandtraining opportunitiesandsupportthe placementsof youngand
oldpeople intotheirprimarycareer.
Training
Workinggroupteaching
= One teacherpersector
+ Examplesx4
= specialisedteaching

21
BusinessPlan
Management

22
BusinessPlan
Management-employees

23
BusinessPlan
Gain the Fundamentals for your Career © ApplicationForm
Business Request
Companyname: Specialization:
Address:
Site location:
Phone:
Email:
Hours Days Total work-placementhours
Monday
Tuesday
Wednesday
Thursday
Friday
Roles to be considered
Requestforwork-placementinvolving:
The Free Training Institute require the following positions
Positions:
Operationsmanager:
Headoffice:
PO Box:
Freetraininginstitute@gmail.com

24
BusinessPlan
Gain the Fundamentals for your Career © Report Form
Incident Report
PersonsInvolved: Company:
Students/Staff/Visitor(circle) Department:
Date:
Time: Issuedfrom:
Location:
Description:
Risks and outcome procedures to be followed
Step1: Examine the findings
Step2: Reduce the possibilities
Step3: Eliminate the repeatingprocess
Engagements request
Results:

25
BusinessPlan
Gain the Fundamentals for your Career © ApplicationForm
Student Application
Contact details
Full Name: Age:
PreferredName: Landline:
FirstAddress: Cell-phone:
SecondAddress: Email:
Medical history
Do youhave chronic illnessormedical conditionsthatwe shouldknow about?
If yesplease explain:
School & Work History
NZQA Number: FirstEmployment:
Last School Attended:
LatestEmployment:
Othertraining: Work-experience history:
Topics of interest (tick)
Hospitality Business Retail
Agriculture Computers Media
Design& visual Health-care Science
Construction Engineering Physical education
English Maori Mathematics
Briefly explainwhatwork&careeropportunitiesinterestyou:

26
BusinessPlan
Teacher Feedback
Staff Name: Topic:
Date:
Department: SubjectDetails:
Class:
To be completed every semester
Findings:
Summaryof facts:
Improvementstobe recommended:
Conclusion:

27
BusinessPlan
Working groups Risks &Hazards
Personsinvolved: Time:
Location:
Student/Colleague /Visitor/Contractor(circle) Department:
Work placement:
Studenttutor: Issuedfrom:
Contact details
Name: Risk/ Hazard ( circle)
Address: ACCRequiredY/N
Occupation:
Phone:
Description:
Risks and hazards procedures to be followed
Step1: examine the riskorhazardoutcome
Step2: minimizethe riskorhazard
Step3: prevention
Actions to be monitored
Results:

28
BusinessPlan
Budget& investors

29
BusinessPlan
Our website –
Ourwebsite offersa chanceto promotebusiness,handson training,learning opportunities. Gain
workexperiencethough ourweb site www.freetraininginstitute.wordpress.com wherecompanies
can employeetraineesthough a new training scheme thatinvolvescompaniesworking with theFree
Training Instituteto producecertain skills required towardstheclients pathway to employment.

30
BusinessPlan
Hospitality-Introduction
Achievementstandards: 0
Unit standards:34
Total units:34
Total credits: 80
Level one:
CookIslandsTourism
Cookery
Foodand Beverage Service
Hospitality - FoundationSkills
Level two:
AccommodationServices
Adventure Tourism
CasinoSecurity
CookIslandsTourism
Cookery
Foodand Beverage Service
FoodSafety
FoodServices
GuestServices
Hospitality - Gambling
Hospitality - Generic
VisitorServices

31
BusinessPlan
Hospitality-Introduction
Workinggroups:
Kitchen hand: Kitchen handswashdishesandcleanthe kitchenandservingareasineatingplaces.
Theymay alsohelpkitchenstaff prepare foodforservingto the public.
Barista: Baristasprepare and serve coffee andotherhotbeveragestocafe,coffee shopor
restaurantcustomers.
Waiter/waitress: Waiters/waitressesserve foodanddrinksinrestaurants,hotels,clubsorother
eatingplaces.
Cook:Cooksprepare,cookandserve food.Theyworkincafes,bars, fastfoodoutletsorfor caterers.

32
BusinessPlan
Hospitality-Workinggroups
Kitchenhand:
What you will do
Kitchen handsdosome or all of the following:
 rinse,washdishesand eliminate garbage
 unpack and place away foodsandadditional goods
 cleanall kitchen exteriors andapparatus
 wash,peel,andchopvegetables
 Prepare andfollowinstructionsof fooddishes
Skillsand knowledge
Kitchen handswill learn:
 Skillsinpreparingfoodandusingkitchenequipment
 knowledge of differentcleaningmethodsandchemicals
 Awareness of kitchensafetyandfoodhygiene.
Workingconditions
Kitchen hands:
 Developasense of working hoursthatmay include weekends,earlymorningandlate night
shifts
 understand hot,noisyandstressful workingsituations
 Travel to off-site functionsandworkwithfriendlycolleges.

33
BusinessPlan
Barista:
What you will do
Baristasdo some or all of the following:
 prepare andserve an assortmentof coffeesandhotdrinks
 vendfoodand nibbles
 take customers'orders,collectpayments,operatecashregisters,andgive change
 gathercups and glassesfromtablesandplace themintoa dishwasher
 wipe downtables
 cleanservice areasandcoffee machines
 assistwithstockcontrol
Followworkplace hygiene,occupational healthandsafety,andsecurityprocedures.
Skillsand knowledge
Baristaswill learn:
 skillstoprepare diverse typesof coffeesandhotdrinks
 awareness of howto worka coffee machines
 knowledge of foodhealthandsafety
 Consumerservice skills
 Cash-handlingskills.
Workingconditions
Baristas:
 Understand workshifts,includingevenings,weekendsandpublicholidays
 Up skill incafes,coffee shops,restaurants,barsandotherdiningestablishments
 workin venuesthatare oftenhot,busyand noisy

34
BusinessPlan
Waiter/Waitress:
What you will do
Waiters/waitresses dosome orall of the following:
 prepare tablesforcustomers before andafterservice
 handout menusandwine lists
 answerinquiries aboutthe menuandtake orders
 serve foodanddrinks
 cleartablesandcleanthe restaurant
 polishcutleryandglasses
 Restock foodand drinks.
Skillsand knowledge
Waiters/waitresseswill learn:
 information aboutmenuitemsandwine
 foodand drinkservice skills
 customerservice techniques
 understandingof foodhealthandsafety
 Sellingskills.
Workingconditions
Waiters/waitresses:
 Developasense of fulltime, part-timehours,andmayworkeveningsandweekends
 Explore the workingenvironmentsin diningareasof restaurants,hotels,clubsandother
placeswhere foodanddrinkisserved
 Use physical performance inenvironmentsthatcanbe noisyandstressful.

35
BusinessPlan
Cook:
What you will do
Cooksdo some or all of the following:
 prepare raw elements formenuitems,accordingtocustomers'orders
 cook foodquicklyand professionally
 display foodonplatesorbindit to be takenaway
 give instructionsanddemonstratecooking methodsandtechniquestoothers
 create newrecipesandplanmenus
 orderfoodsupplies,organisedeliveriesandrestockshelves
 sethours foremployees
At verysmall restaurants,the dutiesof cooksmayoverlapwithotherjobs.Forexample,cooksmay
take ordersand alsowash the countersanddishes.
Skillsand knowledge
Cookswill learn:
 abilitytocook withmany techniques, quicklyandsafelyinabusykitchen
 abilitytofollowrecipesandinstructions whenunderpressure
 understandingof foodhygiene, stockrotationandfoodstorage methods
 knowledge of kitchen paraphernalia
 Knowledgeof howa viable kitchenworks.
Cookslearn businessskills,if theyare planning theirownbusiness.
Workingconditions
Cooks:
 Offervariousworking hoursincludingearlymornings,eveningsandweekends,andmaydo
shiftwork
 Occupied environmentsthatcan be hot,noisyand stressful,asfoodmustbe prepared
quicklyandunderforce.

36
BusinessPlan
Location:Auckland
Positiontitle:Kitchenhand
Duration: 3-6 months
Description:We are lookingfor anenthusiastic Catering-Associate to workat our Middlemore Hospitalsite. Hours of work
are as andwhenrequired. Inthisposition youwill be responsible for basic foodpreparation, providing superbcustomer
service to the sites residents and assisting withgeneralkitchenandcleaningduties.
Location:Auckland
Positiontitle:Barista
Description:responsible for the dayto dayoperationof the coffee bar facilities, demonstrate strong experience inmaking
consistentlyoutstanding coffee for all customers, friendlyand slow paced work environment.
Location:Auckland
Positiontitle:Waiter/Waitress
Description:We are lookingfor a wellgroomed, confident andfriendlyindividualwhohas the abilityto manage a small
team. This is a diverse hands-on supervisoryposition, which requires excellent customer service skills.
Location:Auckland
Positiontitle:Cook
Duration:3-6 months
Description:We are lookingfor someone that is fast, a quick leaner, can work well under pressure and works well as part
of a team.

37
BusinessPlan
Location:Hamilton
Description:As part of our Kitchenteam you'll helpcreate a homelyplace for our residents. Dayto day, assist withthe
provisionof foodpreparation andother kitchentasks to support the Kitchen Cook maintainan effective andefficient
operationof the kitchen.
Location:Hamilton
Description:We are currentlyseekinga friendly, smart, hard-working, experiencedbarista to joinour team, we alsovery
much believe inon-going training andwill definitelybe reviewing/teachingto The Sugar Bowl's standards of espresso
preparationandcoffee knowledge.
Location:Hamilton
Description:We are currentlylookingfor enthusiastic front ofhouse team that showinitiative and a willingness to learn. If
you understandthe importance of exceptional customer service and salesmanshipandare drivento provide an
outstandingexperience for the customer everytime then we want you.
Location:Hamilton
Positiontitle:Cook
Description:Exceedingcustomer expectations throughcustomer interactionandfood/beverage presentation. Committed
and dedicated to providingoutstanding customer service

38
BusinessPlan
Location:Tauranga
Description:Youwill be responsible for basic foodpreparation, providing superbcustomer service to the sites residents,
stock control andassistingingeneral kitchenandcleaning duties. We are looking for a HealthandSafetyStar whois
especiallyfriendlyand personable to our colleagues and customers.
Location:Tauranga
Description:Thisis a unique role due to the variedresponsibilities andtasks involved. We are looking for a full-time
experiencedBarista and Front ofHouse Manager to work in our retail space who will alsobe responsiblefor the
management of our VIPclient orders.
Example: Companyname Location:Tauranga
Duration:3-6 months
Description
Location:Tauranga
Positiontitle:Cook
Description:Breakers is a nationwide chainof relaxedcafé andbars. We pride ourselves onvalue for money, speed, service
and we are 100% New Zealandownedandoperated. We provide a supportive team focusedworkenvironment andgreat
career advancement opportunities.

39
BusinessPlan
Location:Wellington
Description:Thiswouldbe a fantastic position for someone looking to become a chef, DavidBurtondescribedHillside
"Some of the most exciting, creative European-inspiredCuisine Wellingtonhas seen inyears", andyou willbe working
alongside chefs that have workedinsome ofthe world’s top restaurants.
Location:Wellington
Description:We are seeking to recruit an experiencedoutgoingBarista / Café Retail Assistant for our WillisStreet Store.
You will be passionate about Coffee and youwill thrive on a challenge. You’ll findyour previous experience helpful, but it’s
your potential & ambition whichwe want to develop.
Location:Wellington
Description:CharleyNoble is casual eatery& bar whichconcentrates ondoing the simple things well. Our cuisine focuses
on wood-fire cooking, local andseasonal produce; while the beverage programme showcases artesianproducers.
Location:Wellington
Positiontitle:Cook
Description:NZ Care providesservices so that people withintellectualand/or physicaldisabilities can have ordinarylives in
the community.

40
BusinessPlan
Hospitality-Working groups
Location:Christchurch
Description:We are lookingfor someone whois willingto learn, not afraid ofhard work andis extremelyreliable. Youwill
be responsible for the usual things like washing dishes, putting them awayandensuring the kitchen is kept immaculate.
You will alsobe responsible for stockcontrol androtation as well as helping the chefs out with foodpreparation.
Description:We are a small, boutique cafe in centralcitywe needsomeone whois passionate outlet and able to make
consistentlygood coffee under pressure.
Duration:3-6 months
Description:This is a verychallengingandhands-on role andrequires someone withreal presence andsocial confidence
who can offer our guests anexceptional customer experience and service.
Positiontitle:Cook
Description:Armylife will offer you a similar work-life balance to most other careers, yet it willalso offer a whole lot more.
The Chef role is one ofthe exciting tradesofferedto you as a solider inthe NZ Army.

41
BusinessPlan
Location: Dunedin
Description:you’llbe involvedina varietyof tasks rangingfrom dishwashing;working our tray-line for patient meals;
delivering meals to wards, general cleaningdutiesandfood safetytasks.
Location:Dunedin
Description:Doyou want to work for a successful cafe with great people?
Location:Dunedin
Description:You willneed to be able to work wellbothsupervised andunsupervised& have the abilityto lead a small
team on occasions. You will be requiredto worka variation ofbreakfast, lunchand dinner shifts withinthe 7 days a week
which we are open.
Stadium Holdings Ltd Location:Dunedin
Positiontitle:Cook
Description:We require the successful applicant to be able to work unsupervised, alsoa team player, reliable andable to
work weekends and nights.

42
BusinessPlan
Hospitality
The friendly and generousreception and entertainmentof guests,visitors,orstrangers
Course description:
Up skill yourhospitalityrolesthrougha extensive range of techniques whistdevelopinghands-on
skillsthoughawide range of industries, pickfromkitchenhands,baristas,waiters/waitressand
cooks,where youwill learncrucial hospitalityrolesthroughindustrysupportandcampuslearning.
Course outline:
Explore yourfundamentals byjumpingintoaselectionof companies;gainNcealevelsone andtwo
at the free traininginstitute,where ourteacherswill startyououtat the bottomandwork youup to
the highestlevelpossibletogetyouintoemploymentorguide youintoanapprenticeshipin
hospitalityroles where ourworkinggroupsystem playsanimportantstarringrole towards your
education.Practice inourclassesdeveloping foodsafetymethods,healthnsafety regulations
customerservice andfoodpreparation.Thenmake classtripsto hospitalityexpos,learnwhat
happensthroughoutthe industries where youmayfindyournextemployer.Advance intothe
perfectworkinggroupforyourself.
Unitstandards: level one
15891
Demonstrateknowledgeof commercialcutlery and
crockery typesand uses in the hospitality industry
2 credits Internal
Unit standard
15892
Demonstrateknowledgeof terminology used for
food and recipesin commercialcookery
2 credits Internal
Unit standard
15893
Demonstrateknowledgeof commercialguestand
accommodation servicenamesand terms
2 credits Internal
Unit standard
15894
Demonstrateknowledgeof basicterminology used
in commercial food and beverageservice
1 credits Internal
Unit standard

43
BusinessPlan
Hospitality
Level one
15895
Demonstrateknowledgeof boiling and baking in the
commercial catering industry
2 credits Internal
Unit standard
15896
Demonstrateknowledgeof frying and grilling as
cookery methodsin the commercial catering industry
3 credits Internal
Unit standard
15897
Demonstrateknowledgeof common typesand uses
of commercial catering equipment
2 credits Internal
Unit standard
15899
Demonstrateknowledgeof food and beverage
controlin thehospitality industry
2 credits Internal
Unit standard
15900 Prepareand presentmeatin thehospitality industry 4 credits Internal
Unit standard
15901
Prepareand presentfruit and vegetablesin the
hospitalityindustry
3 credits Internal
Unit standard
15904
Demonstratea basic knowledgeof alcoholic
beveragesand beverageserviceequipment
3 credits Internal
Unit standard
15905
Serve non-alcoholicbeveragesto tablesin the
hospitalityindustry
2 credits Internal
Unit standard
15909
Demonstrateknowledgeof commercial
accommodation typesand costs
2 credits Internal
Unit standard
15910
Demonstrateknowledgeof hospitality
accommodation servicing and cleaning procedures
2 credits Internal
Unit standard

44
BusinessPlan
Hospitality
Level one
15911
Demonstrateknowledgeof stripping bedsand
making bedsin a commercialaccommodation
environment
1 credits Internal
Unit standard
15912
Demonstrateknowledgeof commercial
accommodation servicecleaning chemicalsand
equipment
2 credits Internal
Unit standard
15913
Demonstrateknowledgeof commerciallaundry
services and laundry operations
2 credits Internal
Unit standard
15914
Demonstratecomplainthandling principlesand
proceduresin thehospitality industry
2 credits Internal
Unit standard
15915
Demonstratetelephonecalling and answering
techniquesin the hospitality industry
2 credits Internal
Unit standard
15916
Demonstrateknowledgeof communication media
typesand usesin thehospitality industry
2 credits Internal
Unit standard
15917
Demonstrateknowledgeof commercialpayment
systemsin the hospitality industry
2 credits Internal
Unit standard
15918
Demonstrateknowledgeof rolesand jobsin the
hospitalityindustry
2 credits Internal
Unit standard
15919
Prepareand presenthotfinger food in the
hospitalityindustry
2 credits Internal
Unit standard

45
BusinessPlan
Hospitality
Level one
15920
Prepareand presentsauceand soup in the
hospitalityindustry
2 credits Internal
Unit standard
15921
Prepareand cooka cake,a spongeand a batch of
sconesin the hospitalityindustry
3 credits Internal
Unit standard
16875
Demonstrateknowledgeof tourismin the Cook
Islands
2 credits Internal
Unit standard
16876
Demonstrateknowledgeof CookIslands'cultureand
history in relation to tourism
3 credits Internal
Unit standard
16877
Demonstrateknowledgeof theenvironmentin
relation to tourismin theCookIslands
3 credits Internal
Unit standard
19768 Providewine or equivalentserviceto the table 2 credits Internal
Unit standard
19769
Providefood serviceto the table in the hospitality
industry
3 credits Internal
Unit standard
19770
Prepareand presentegg and cheesedishesin the
hospitalityindustry
2 credits Internal
Unit standard
19771
Prepare,cookand presentseafood in the hospitality
industry
3 credits Internal
Unit standard
21057
Prepare,construct,and garnish mocktailsforthe
hospitalityindustry
2 credits Internal
Unit standard

46
BusinessPlan
Hospitality
Level one
21058 Identify careerpathwaysin the hospitality industry 2 credits Internal
Unit standard
21059
Demonstrateknowledgeof knifecare,use,storage,
and carrying forthe hospitality industry
2 credits Internal
Unit standard
Level one
Hospitality
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=Hospitality&view=all&level=01

47
BusinessPlan
Hospitality
Level two
167
Practise food safetymethodsin a food business
undersupervision
4 credits Internal
Unit standard
13271 Cookfood itemsby frying 2 credits Internal
Unit standard
13272 Cookfood itemsby baking 2 credits Internal
Unit standard
13273 Cookfood itemsby boiling 2 credits Internal
Unit standard
13274 Cookfood itemsby poaching 2 credits Internal
Unit standard
13275 Cookfood itemsby steaming 2 credits Internal
Unit standard
13276 Cookfood itemsby grilling 2 credits Internal
Unit standard
13277 Cookfood itemsby braising and stewing 2 credits Internal
Unit standard
13278 Cookfood itemsby roasting 2 credits Internal
Unit standard
13279 Cookfood itemsby microwaving 2 credits Internal
Unit standard
13280 Preparefruit and vegetablecuts 2 credits Internal
Unit standard
13281 Prepareand presentbasic sandwichesforservice 2 credits Internal
Unit standard

48
BusinessPlan
Hospitality
Level two
13283 Prepareand presentsaladsforservice 2 credits Internal
Unit standard
13284 Clean food production areasand equipment 2 credits Internal
Unit standard
13285 Handleand maintain knivesin a commercial kitchen 2 credits Internal
Unit standard
13334 Prepareand cookjams 2 credits Internal
Unit standard
13344
Demonstrateknowledgeof thecharacteristicsof
commercial cookery methodsand theirapplications
3 credits Internal
Unit standard
14402
(expiring)
Providea porterservice in a commercial hospitality
environment
4 credits Internal
Unit standard
14404
(expiring)
Handle,store,and provideguestand establishment
propertyin a commercialhospitality environment
4 credits Internal
Unit standard
14410
(expiring)
Provideestablishment equipmentto customersin a
commercial hospitalityenvironment
2 credits Internal
Unit standard
14425
Prepareand serve hotand cold non-alcoholicdrinks
fora commercial hospitality establishment
5 credits Internal
Unit standard
14431
Demonstrateknowledgeof food servicestylesand
menu typesin the hospitality industry
3 credits Internal
Unit standard
14433
(expiring)
Receive and action paymentsin thehospitality
industry
2 credits Internal
Unit standard

49
BusinessPlan
Hospitality
Level two
14434
Prepareand clear areas fortable service fora
commercial hospitalityestablishment
3 credits Internal
Unit standard
14436
Providetable service fora commercial hospitality
establishment
4 credits Internal
Unit standard
14439
(expiring)
Providebuffetservicein a commercial hospitality
environment
4 credits Internal
Unit standard
14440
Prepareand clear areas forcounterfood servicefor
a commercialhospitality establishment
2 credits Internal
Unit standard
14443
Packfood and beverageordersfortakeaway in a
commercial hospitalityenvironment
2 credits Internal
Unit standard
14448
Service customermini-barsfora commercial
hospitalityestablishment
2 credits Internal
Unit standard
14452
(expiring)
Providetrayline food servicesin a commercial
hospitalityenvironment
2 credits Internal
Unit standard
14454
Service guestroomsfora commercial hospitality
establishment
3 credits Internal
Unit standard
14455
Service guestroomtoilet and bathroomareasfora
commercial hospitalityestablishment
3 credits Internal
Unit standard
14456
Service guestkitchen areasfora commercial
3 credits Internal
Unit standard

50
BusinessPlan
Hospitality
Level two
14457
Strip bedsand makebedsfor a commercial
3 credits Internal
Unit standard
14461
Service guestlaundry areasin a commercial
3 credits Internal
Unit standard
14462
(expiring)
Maintain personalpresentation and greetcustomers
in the hospitalityindustry
2 credits Internal
Unit standard
14466
Demonstrateknowledgeof maintaining a safeand
secure environmentforpeoplein thehospitality
industry
2 credits Internal
Unit standard
14467
Usetelephonesystemsto provideguestservicesfor
a commercialhospitality establishment
2 credits Internal
Unit standard
14469
Providecustomerswithinformation aboutan
establishmentin the hospitality industry
2 credits Internal
Unit standard
16878
Demonstrateknowledgeof,and produce,artsand
craftsfortourismin theCookIslands
3 credits Internal
Unit standard
16880
Demonstrateknowledgeof theCook Islandsasa
travel destination
3 credits Internal
Unit standard
16881
Demonstrateknowledgeof thehistory of world
tourismand CookIslandstourism
4 credits Internal
Unit standard

51
BusinessPlan
Hospitality
Level two
16882
Demonstrateknowledgeof CookIslandsand world
tourismdestinations
4 credits Internal
Unit standard
16883
Demonstrateknowledgeof CookIslandstourismas
an economic,socio-cultural,and physicalprocess
6 credits Internal
Unit standard
16884
Demonstrateknowledgeof PacificIslandsthat
competewith theCookIslandsastourism
destinations
4 credits Internal
Unit standard
17285
Demonstrateknowledgeof commercialespresso
coffeeequipmentand prepare espresso beverages
undersupervision
4 credits Internal
Unit standard
17286 Prepareand presentpressed coffeeforservice 2 credits Internal
Unit standard
17287 Prepareand presentfiltered coffeeforservice 2 credits Internal
Unit standard
18174
ProduceWeekly and Unpaid PrizeReports,and
processbanking in a Class4 gambling environment
3 credits Internal
Unit standard
18176
Providegaming machineinformation to customers
in a Class4 gambling environment
2 credits Internal
Unit standard
18237 Performcalculationsfora tourismworkplace 3 credits Internal
Unit standard
19425
Demonstrateknowledgeof theindustry standards
foradventureactivities
2 credits Internal
Unit standard

52
BusinessPlan
Hospitality
Level two
19713
Identify therequirementsfora responsibledrinking
environmentin a casino
2 credits Internal
Unit standard
20665
(expiring)
Providea mail and communicationsservicefor
guestsin a commercialhospitality environment
3 credits Internal
Unit standard
20666
Demonstratebasicknowledgeof contamination
hazardsand controlmethodsused in a food business
2 credits Internal
Unit standard
22234
Comparecharacteristicsof internationaldishesand
prepareand presentinternationaldishes
4 credits Internal
Unit standard
22337
Service public areasin a commercial hospitality
environment
4 credits Internal
Unit standard
22428 Prepareand serve tea 2 credits Internal
Unit standard
23761
Read and comprehend work-related documentsin
English fora tourismworkplace
3 credits Internal
Unit standard
23763
Describe and processretail paymentsin a tourism
workplace
2 credits Internal
Unit standard
23767
Demonstrateknowledgeof and usetheInternetin a
tourismworkplace
2 credits Internal
Unit standard
24526 Apply safeworking practicesin a commercial kitchen 4 credits Internal
Unit standard

53
BusinessPlan
Hospitality
Level two
24724 Demonstrateknowledgeof thehistory of tourism 4 credits Internal
Unit standard
24726
Describe and comparesocial and culturalimpactsof
tourism
3 credits Internal
Unit standard
24727
Describe and compareimpactsof tourismon the
physicalenvironment
3 credits Internal
Unit standard
24728 Demonstrateknowledgeof workrolesin tourism 3 credits Internal
Unit standard
24729
Demonstrateknowledgeof world tourist
destinations
4 credits Internal
Unit standard
24730 Demonstrateknowledgeof thebusinessof tourism 4 credits Internal
Unit standard
24731 Demonstrateknowledgeof destination New Zealand 4 credits Internal
Unit standard
24732
Demonstrateknowledgeof touristcharacteristics
and needs
3 credits Internal
Unit standard
25493
(expiring)
Performcrew dutiesin a quick service restaurant 2 credits Internal
Unit standard
25494
(expiring)
Preparerawingredientsfor quickservice food
products
2 credits Internal
Unit standard
25495
(expiring)
Assemblefood productsin a quick service restaurant 3 credits Internal
Unit standard

54
BusinessPlan
Hospitality
Level two
25496
(expiring)
Serve customersin a quick service restaurant 4 credits Internal
Unit standard
25513
(expiring)
Participatein environmentally sustainableworkin
the hospitalityindustry
3 credits Internal
Unit standard
26024
(expiring)
Maintain roomservicing suppliesin a commercial
2 credits Internal
Unit standard
Level two
Hospitality
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=Hospitality&view=all&level=02

55
BusinessPlan
Business studies -Introduction
Unit standards:2
Total units:13
Total credits: 59
Level one:
Level two:

56
BusinessPlan
Businessstudies -Introduction
Workinggroups:
Administration Officer: Administrationofficersperformarange of administrative taskstoensure an
organisationrunsefficiently.
Receptionist: Receptionistsgreetvisitorsandclientsanddeal withenquiriesandrequests. Their
workincludesschedulingappointments,keepingrecords,anddoingotheradministrationtasks.
Managing Director/ chief executive: Managingdirectors/chief executivesorganise andtake
responsibilityforthe effectiveoperationof anorganisation.
OfficeManager: Office managersorganise andsupervise the activitiesof anoffice including
administrativesystemsandoffice personnel.

57
BusinessPlan
Businessstudies -Workinggroups
AdministrationOfficer:
What you will do
Administrationofficers dosome orall of the following:
 prepare andtrack budgets,paybills,anddobankingandinvoicing
 monitorand/ormaintainequipmentandsupplies
 ensure healthandsafetyissuesare addressed,includingmakingstaff aware of building
safetyproceduresandsafe workpractices
 workon reception
 organise meetingsandtake minutes
 oversee,distributeandfile correspondence
 projector database management
 Research,recordsmanagementand filing.
Skillsand knowledge
Administrationofficerswill learn:
 costingand office economics schemes
 healthandsafetylaws
 bookkeepingservicesincludingtelephone skills
 Minute takingand reportwriting.
Workingconditions
Administrationofficers:
 Develop asense of workingregularbusinesshoursandoftenworkparttime or job-share
 Work inenvironmentssuchas officesandreceptiondesksof businesses.

58
BusinessPlan
Receptionist:
What you will do
Receptionists dosome orall of the following:
 greetvisitors,clientsorpatients,andnotifyappropriatestaff of theirarrival
 answertelephone callsandotherenquiries
 make appointments forclientsorpatients
 administrativetaskssuchasfiling,ororganisingcatering
 collectmoneyfromclientsorpatients.
Medical/dental receptionistsandadmissionsofficersmayalsomaintainaccountsandpatient
records,and maintainandcheckhospital waitinglists.
Skillsand knowledge
Receptionistswilllearn:
 computerandword-processingskills
 clerical skillsincludingtelephone skills
 Awareness of administrationpolicies,systemsandprocedures.
Medical receptionistsandadmissionsofficersmay alsoneedtoaware abouthospital andstaff
routines,medical services,bookingproceduresandtimetables,andhave knowledgeof medical
terms.
Workingconditions
Receptionists
 Grow intoworkthat offers regularoffice hoursbutmayhave to worknightsor weekends
 Performat frontdesksor receptionareasof businessesandorganisations.

59
BusinessPlan
ManagingDirector / chiefexecutive:
What you will do
Managing directors/chief executives dosome orall of the following:
 arrange forthe overall track andcontrollingof anorganisation
 confirmstrategicandbusinessplansare inplace and examined
 ensure accurate goalsare setfor an organisation,andthatthese goalsare met
 ensure the organisationcomplieswithcompanylaw andotherrelevantlegislation
 monitoreconomicperformance andmake sure the organisationremainsprofitable
 manage risksto the organisation
 ensure the organisation'spoliciesandproceduresare followed
 consultwithmanagementstaff onissues
 provide leadershipandmotivationforemployeesormembers
 act as a bridge betweenthe organisation,itsshareholdersandthe outside world
 Symbolize the organisationatconferencesandofficial occasions.
Skillsand knowledge
Managing directors/chief executiveswill learn:
 a broad understandingof all areasof management,includingknowledge of finance,
marketingandcommunication,strategicplanning,humanresourcesandinformation
technology
 familiarity of companylawandotherlegislationrelevanttotheirareaof business
 Ability toleadandmotivate others.
Workingconditions
Managing directors/chief executives:
 Understandroutinesof longandirregularworkinghours,whichmayinclude eveningsand
weekends
 Undertake inenvironmentssuchas offices,butmayspendtime atdifferentworksiteswithin
theirorganisation
 Travel to meetwithclientsandtoattendconferences.

60
BusinessPlan
OfficeManager:
What you will do
Office managers dosome orall of the following:
 oversee,evaluate andplanthe workof otheradministrative staff
 interview andtrain staff
 manage facilitiesincludingvehiclesandequipment
 ensure office meetshealthandsafetyrequirements
 schedule eventsandprojects
 liaise withadministrative,technical andmanagementstaff,facilitiescontractorsandbuilding
managers
 provide secretarial services,suchasnote taking,forcommittees
 maintaincomputerfiles,directories,databasesandwebsites
 Prepare correspondence,financial anddatareportsandmanage records.
Skillsand knowledge
Office managerswill learn:
 knowledge of administrationpolicies,systemsandprocedures
 the abilitytosupervise andleadstaff,includingtrainingandconflictmanagementskills
 an understandingof the purpose,backgroundandpoliciesof the organisationtheyare
workingfor
 computerservices,includingword-processingskillsandthe abilitytouse relevantcomputer
software
 understandingof healthandsafetyinthe workplace
 Understandingof relevantlegislationsuchasthe EmploymentRelationsAct.
Workingconditions
Office managers:
 Developaunderstandingof workinside of regularbusinesshours,butmaybe requiredto
workeveningsandweekendstocompleteprojects
 workin an office environment
 Travel to otherbranchesand offices, toattendconferences,meetingsandtrainingcourses.

61
BusinessPlan
Business studies -Workinggroups
Example: Companyname Location:Auckland
Positiontitle:Administration officer
Duration:3-6 months
Description
Location:Auckland
Positiontitle:Receptionist
Description:
Your days will be variedandwill include suchduties as answering phones, meeting and greeting clients andcustomers,
preparationanddistributionof mail, organising couriers andassistingthe operations team witha wide varietyof
administrative tasks.
Location:Auckland
Positiontitle:Managing Director/Chief Executive
Description:SCOUTS New Zealand's purpose is to empower youththroughadventurous experiencesto leadlives that make
a positive difference. In2025, more than25,000 youth will enjoyscouting experiences. Theywill come from every
background, witha place for all, shape their own experiences, andmake a positive difference for NewZealand.
Example: Companyname Location:Auckland
Positiontitle:Office Manager
Duration:3-6 months
Description

62
BusinessPlan
Example: Companyname Location:Hamilton
Positiontitle: Administrationofficer
Duration:3-6 months
Description
Location:Hamilton
Description:We are lookingfor a proactive andhighlyorganisedreceptionist to joinour Beca Hamiltonoffice. As the first
point ofcontact withour visitors we're looking for someone with excellent interpersonal skills and a highlevel ofi nitiative.
Location:Hamilton
Positiontitle:Managing Director/ChiefExecutive
Description:The Manager Servicing andProcessingis a new role created as part of this change to leadthe customer
experience outcomes through efficiency, effectiveness andsimplifyingour processes. Reportingdirectlyinto the Headof
Client Service Delivery, this role is responsible for leadingthe deliveryof the customer experience through client-facing
servicing andprocessing business units bymanaging the migrationof services to straight-throughprocessing.
Example: Companyname Location:Hamilton
Duration:3-6 months
Description

63
BusinessPlan
Gainthe FundamentalsforyourCareer©
Positiontitle:Administrationofficer
Duration:3-6 months
Description:
Location:Tauranga
Description:Youwill have lots of responsibilities including reception, mail, handlingnew clients, office administrationand
manyother tasks. As the first impressionof our office you must have highstandards and will playanintegral part in
ensuringthe successof the business.
Duration:3-6 months
Description
Duration:3-6 months
Description

64
BusinessPlan
Example: Companyname Location:Wellington
Duration:3-6 months
Description
Location:Wellington
Description:Enjoyprovidingoutstandingcustomer service ina frontline role for some ofWellington's topcorporate
organisations!If you would like to be consideredfor our teamof TopTemps thencontact us.
Location:Wellington
Description:The New ZealandInstitute of Building (NZIOB) is a panindustrywide organisationwithmembership spread
across the wider NewZealandConstructionandPropertysectors.
Example: Companyname Location:Wellington
Duration:3-6 months
Description

65
BusinessPlan
Example: Companyname Location:Christchurch
Position title:Administrationofficer
Duration:3-6 months
Description
Description:Our client requires an experiencedReceptionist withstrong administrationskillsanda love for providing great
customer service. Thisfront line positionis basedwithin a busyaudiologyclinic locatedinthe NorthWest area of
Christchurch.
Description:As one ofNewZealand’s leading securitycompanies, we seekanexceptional manager for our Canterburyand
West Coast regions.
Example: Companyname Location:Christchurch
Duration:3-6 months
Description

66
BusinessPlan
Example: Companyname Location:Dunedin
Duration:3-6 months
Description
Location:Dunedin
Description:Youwouldbe workingunder the supervisionof our existing administrator andjoinour overall administration
team. You will have excellent customer service skills, be a goodmulti-tasker andhave a high level of computer expertise.
Location:Dunedin
Description:The Manager servicing andprocessing is a new role createdas part of thischange to lead the customer
experience outcomes through efficiency, effectiveness andsimplifyingour processes. Reportingdirectlyinto the Headof
Client Service Delivery, this role is responsible for leadingthe deliveryof the customer experience through client-facing
servicing andprocessing business units bymanaging the migrationof services to straight-throughprocessing.
Example: Companyname Location:Dunedin
Duration:3-6 months
Description

67
BusinessPlan
Business studies
the study of economicsand management,especially asan educationaltopic.
Course description:
Gain necessarylearningtechniquesanddevelophandsonwork placementskillsthoughawide
range of industrieschose fromadministrationofficers,receptionists,managingdirectors/chief
executives,andofficemanagers,where youwill learnessential businessrolesthroughindustry
supportand campuslearning.
Course outline:
Searchfor your fundamentalsby leapingintoachoice of companies;gainNcealevelsone andtwoat
the free traininginstitute,whereour advanced tutorswill linkyouwithbasicskillswhist workingyou
up to the highestlevelpossibletogetyouintoemploymentorguide youintoanapprenticeshipin
businessroleswhere industry’splayanimportantstarringrole towardsyoureducation. Practice in
our classes developingbusiness regulations,accountingadministrationandentrepreneurship
techniques. Thenmake classtripstobusiness expos,learnwhathappensthroughoutthe industries
where youmayfindyournextemployer.Advanceintothe perfectworkinggroupforyou.
Unitstandards: Level 1
22847
Demonstrateknowledgeof enterprising behaviour,
innovation,and entrepreneurship in business
contexts
2 credits Internal
Unit standard
90837
Demonstratean understanding of internalfeatures
of a small business
4 credits External
Achievementstandard2010
90838
Demonstratean understanding of externalfactors
influencing a small business
4 credits External
90839
Apply businessknowledgeto an operational
problem(s) in a given small businesscontext
4 credits External

68
BusinessPlan
Businessstudies
Level 1
90840 Apply the marketing mix to a new or existing product 3 credits Internal
Achievementstandard 2010
90841
Investigateaspectsof human resourceprocessesin a
business
3 credits Internal
90842
Carry outand review a product-basedbusiness
activity within a classroomcontextwith direction
6 credits Internal
Level 1
Business studies
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=business+studies&view=all&level=01

69
BusinessPlan
Businessstudies
Level 2
22854
Apply innovativethinking techniqueswithin a
businesscontext
2 credits Internal
Unit standard
90843
Demonstrateunderstanding of theinternal
operationsof a large business
4 credits External
90844
Demonstrateunderstanding of how a largebusiness
respondsto externalfactors
4 credits External
90845
Apply businessknowledgeto a critical problem(s) in
a given large businesscontext
4 credits External
90846
Conductmarketresearch fora new or existing
product
3 credits Internal
90847
Investigatetheapplication of motivation theory in a
business
3 credits Internal
90848
Carry out,review and refine a businessactivity
within a communitycontextwith guidance
9 credits Internal
Level 2
Business studies
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=business+studies&view=all&level=02

70
BusinessPlan
Mediastudies - Introduction
Unit standards:14
Total units:30
Total credits: 113
Level one:
Level two:

71
BusinessPlan
Mediastudies - Introduction
Workinggroups:
Journalist: Journalistsresearchandwrite storiesorreviewsabouteventsandtopicsof interestor
worksof art or culture.Dependingonthe mediatheyworkin,theirworkispublishedinnewspapers,
magazinesoron websites,orpresentedonthe radioortelevision.
Radio Presenter: Radiopresentersintroduce music,andpresentorhostprogrammesonthe radio.
Television Presenter: Televisionpresentersintroduce,presentorhostprogrammesontelevision.
Director: Directorsoversee the artisticandproductionaspectsof film, television,radioandstage
creations.

72
BusinessPlan
Mediastudies – workinggroups
Journalist:
What you will do
Journalists dosome orall of the following:
 findandgather newsaboutlocal or overseasevents,whichmayinvolve coveringaspecific
round(subjectarea) or attendingaparticularevent
 researchand write stories
 interview people andrecordinterviewsortake notesusingshorthand
 discussworkwiththe chief reporter,editors,sub-editors,orproducers
 talkto the companylawyeraboutanylegal issuesrelatingtostories
 take photographs(dependingonsize andnature of the employer).
Radioor televisionjournalistsalso:
 presentstoriesforradioandtelevision
 directtechnical staff andcameraoperators
 editfootage oraudiointoa newsstory.
Skillsand knowledge
Journalistswilllearn:
 excellentinterviewingandreportingtechniques
 excellentwritingskills,includinggoodknowledge of grammar
 general knowledge of local,national andworldaffairs
 an awarenessof whatpeople are interestedin
 Photographyskills
 researchskills,includingknowledge of where tofindspecialisedinformation
 shorthandand keyboardingskills
 Awareness of mediaethicsandlaw,includinglibel,defamation,privacyandcopyright.
Journalists workinginbroadcastingneedtobe able topresentinformationinanatural and
confidentway.

73
BusinessPlan
Journalist:
Workingconditions
Journalists:
 Developasense of workingregularbusinesshoursbutoftenworkshifts,includingevenings,
weekendsandpublicholidays
 Work insmall and large broadcastingstudiosandoffices
 Explore workingenvironments inconditionsthatmaybe stressful due todeadlines,or
distressingif theyare reportingonunpleasanteventssuchasaccidents.Theymayneedto
workoutside inall weatherconditions
 Travel locallyandnationallytocoverstories.

74
BusinessPlan
RadioPresenter:
What you will do
Radiopresenters dosome orall of the following:
 researchand prepare forprogrammesandinterviews
 prepare scripts
 operate studioequipment
 selectandplayprogrammesandmusic
 hosttalkbackshows
 interview people
 readnews,sportsor weatherreports
 provide acommentaryonlive events
 presentadvertisementinterviews (advertorials) withadvertisingclients
 hostoutside eventssuchascommunityeventsandcompetitions.
Skillsand knowledge
Radiopresenterswilllearn:
 understandingof differentmusical genres andperformers
 knowledge aswellasresearch of issuesandsubjectsof interesttotheiraudience
 Technical skillsinorderto function broadcastingequipment.
Awareness of currentaffairsisuseful fortalkbackhosts,newsreadersandinterviewers.
Workingconditions
Radiopresenters:
 develop workingroles,thatincludeearlymornings,eveningsandweekends shifts
 performinradiostudiosforamateur,communityorcommercial radiostations
 Explore situations thatmaybe demandingdue tostricttimetablesanddeadlines.

75
BusinessPlan
TelevisionPresenter:
What you will do
Televisionpresenters dosome orall of the following:
 hostgame shows,currentaffairs,sports,artsor educational programmes
 readnews, sportsor weatherreports
 interview people
 reporton issuesandevents
 researchand write scripts
 attendproductionmeetings
 Be presentatpromotional events,conferencesandsocial functions.
Skillsand knowledge
Televisionpresenterswill learn:
 goodinterviewingskills
 moral knowledge of all areasof specialisation –such as weatherorcurrent affairs
 Familiarity of the televisionproductionprocess.
Workingconditions
Televisionpresenters:
 Understand work ethicsin irregularhoursincludingearly mornings,eveningsandweekends
 workin settingssuchas offices,televisionstudiosandonlocation
 practice in conditionsthatmaybe stressful due todeadlines
 Travel locallyandoverseastocoverstoriesorcomplete locationshoots.

76
BusinessPlan
Director:
What you will do
Directors do some or all of the following:
 create,planand write scriptsforproductions
 studyscriptsand scenariostodetermine themeand setting
 instructactors on howtheywanta scene or role performed
 workwithspecialistdesignerstoassesstechnical requirementsof productions
 supervise the positioningof scenery,props,andlightingandsoundequipment
 determine film, shutterangles, filterfactors,cameradistance,depthof fieldandfocus,
anglesof viewandothervariablestoachieve desiredmoodandeffect
 Viewfilmandvideotape andlistentoaudiotoevaluate andselectscenes,anddecide which
scenesorsoundbitesneedtobe redone.
Skillsand knowledge
Directorswill learn:
 Knowledgeof howtostructure a live or pre-recorded programme
 Awareness of the technical aspectsof production,suchasdesign,lighting,videorecording,
soundrecordingandediting
 understandingof howtobestuse picturesandsoundto presentastory and/orinformation
 familiarity of photographyandmusic
 Creative andartisticabilityto examinescripts,books,playsandotherwriting.
Workingconditions
Directors:
 Adaptto workinglongandirregularhours
 workinginenvironmentssuchas offices,studios,theatres,andoutdoorsonlocation
 Travel longdistances,sometimesoverseas,togettolocationshoots.

77
BusinessPlan
Mediastudies-Workinggroups
Location:Auckland
Positiontitle:Journalist
Duration:3-6 months
Description:Fairfax Mediaisseekingahigh-performingjournalistwithprovenexpertknowledge,a
deepknowledge of currentissues,passionsandconcernsof Kiwi homeownersfromDIYtothe
affordabilitydebate.
Example:Companyname: Location:Auckland
Positiontitle:RadioPresenter
Duration:3-6 months
Description
Example:Companyname Location:Auckland
Positiontitle:Television Presenter
Duration:3-6 months
Description
Positiontitle:Director
Duration:3-6 months
Description

78
BusinessPlan
Mediastudies - Working groups
Example:Companyname Location:Hamilton
Duration:3-6 months
Description
Duration:3-6 months
Description
Positiontitle:TelevisionPresenter
Duration:3-6 months
Description
Duration:3-6 months
Description

79
BusinessPlan
Mediastudies - Workinggroups
Example:Companyname Location:Tauranga
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description
Position title:Director
Duration:3-6 months
Description

80
BusinessPlan
Location:Wellington
Duration:3-6 months
Description:Isentiaislookingforfellowfanaticsof all thingsmediatojoinourteamincentral
WellingtonasBroadcastMonitors,working16-30 hours a week,acrossmornings,eveningsand
weekends.
Example:Companyname Location:Wellington
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description

81
BusinessPlan
Example:Companyname Location:Christchurch
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description

82
BusinessPlan
Example:Companyname Location:Dunedin
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description

83
BusinessPlan
Mediastudies
the study of themassmedia asan academicsubject.
Course description:
Obtainlearningtechniquesanddevelophandsonworkplacementskillsthough aunique range of
industries’rangingfrom Journalists,radiopresenters,televisionpresentersanddirectors,where you
will learnessential mediarolesthroughindustrysupportandcampuslearning.
Course outline:
Searchfor your fundamentalsbyleapingintoachoice of companies;gainNcealevelsone andtwoat
the free traininginstitute,whereourtutorswill startyouout at the bottomand workyou up tothe
highestlevelpossibletogetyouintoemploymentorguide youintoan apprenticeshipinmedia roles
where industry’splayanimportantstarringrole towardsyoureducation. Practice inourclasses
developingmediaregulations,mediacoverage,writing,newsandmovie techniques. Thenmake
classtrips to mediaexpos,learnwhathappensthroughoutthe industrieswhereyoumayfindyour
nextemployer.Advance intothe perfectworkinggroupforyou.
Unitstandards: Level one
90989
Demonstrateunderstanding of how individuals
interact withthe media
3 credits Internal
Achievementstandard 2011
90990
Demonstrateunderstanding of selected elementsof
media text(s)
3 credits Internal
90991
Demonstrateunderstanding of themedia coverage
of a current issueor event
4 credits External
90992
Demonstrateunderstanding of characteristicsof a
media genre
4 credits External
90993
Producea design and plan fora media productusing
a specified rangeof conventions
3 credits Internal

84
BusinessPlan
Mediastudies
Level one
90994
Completea media productfroma design and plan
using a specified rangeof conventions
6 credits Internal
90995
Demonstrateunderstanding of rulesthatgovern the
media in NewZealand
3 credits Internal
90996 Write media textsfor a specific targetaudience 3 credits Internal
Media studies
level one
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=media+studies&view=all&level=01

85
BusinessPlan
Mediastudies
Level two
10817
(expiring)
Investigatetheselection and presentation of current
daily news
4 credits Internal
Unit standard
10818
(expiring)
Demonstrateknowledgeof currenteventsfor
journalism
4 credits Internal
Unit standard
10819
(expiring)
Conductinterviewsfornewsstories 4 credits Internal
Unit standard
10820
(expiring)
Write shortnewsstories 4 credits Internal
Unit standard
10821
(expiring)
Sub-editnewsstoriesand features 2 credits Internal
Unit standard
10822
(expiring)
Providephotosfornews storiesand features 3 credits Internal
Unit standard
10823
(expiring)
Write radio newsstories 3 credits Internal
Unit standard
10824
(expiring)
Write newsstoriesand featuresto pictures 4 credits Internal
Unit standard
10825
(expiring)
Identify and describethe codesand lawsthat apply
to journalism
3 credits Internal
Unit standard
27610
Demonstratebasicunderstandingof newsstories
and the role of journalists
4 credits Internal
Unit standard

86
BusinessPlan
Mediastudies
Level two
27611
Demonstrateunderstanding of currenteventsfor
journalism
4 credits Internal
Unit standard
27612
Plan and conductinterviewsfor a newsstory ora
featureforpublication or broadcast
4 credits Internal
Unit standard
27613
Write and presentnewsstoriesintended for
publication
4 credits Internal
Unit standard
27615
Take and select photographsfora newsstory and a
feature
3 credits Internal
Unit standard
91248
Demonstrateunderstanding of therelationship
between a media productand its audience
3 credits External
91249
Demonstrateunderstanding of narrativein media
texts
4 credits Internal
91250
Demonstrateunderstanding of representation in the
media
3 credits Internal
91251
Demonstrateunderstanding of an aspectof a media
genre
4 credits External
91252
Producea design and plan fora developed media
productusing a rangeof conventions
4 credits Internal

87
BusinessPlan
Mediastudies
Level two
91253
Completea developed media productfroma design
and plan using a rangeof conventions
6 credits Internal
91254
Demonstrateunderstanding of an ethicalissuein the
media
3 credits Internal
91255
Write developed media textfora specific target
audience
3 credits Internal
Media studies
Level two
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=media+studies&view=all&level=02

88
BusinessPlan
Retail-Introduction
Achievementstandards:0
Unit standards:68
Total units:68
Total credits: 226
Level one:
Retail andDistributionCore Skills
SalesTransactions
Stock Control
Level two:
Bicycle SalesandServicing
Distribution
JewellerySalesandService
MerchandisingandMarketing
Retail andDistributionCore Skills
Retail andWholesale SalesTransactions
Retail andWholesale Visual Merchandising
Retail Delicatessen
Retail Produce
SalesTransactions
Stock Control
StorekeepingandWarehousingStockControl
Visual Merchandising

89
BusinessPlan
Retail-Introduction
Workinggroups:
Retail Sales Assistant: Retail salesassistant’shelpcustomerspickoutgoods,andcollect paymentfor
purchases.
Buyer: Buyerspurchase goodsto sell inwarehouses,shopsordepartmentstores.
Sales Representative: Salesrepresentativespromote,marketandsell productsorservicesto
businessandprofessionalestablishments,orwholesale orretail outlets.
VisualMerchandiser: Visual merchandisersarrange goodsandmake displaysinshops,shopwindows
and at eventstoattract the attentionof customers.

90
BusinessPlan
Retail - WorkingGroups
Retail Sales Assistant:
What you will do
Retail salesassistants dosome orall of the following:
 helpcustomerschoose products
 tell customershowtouse and care forproducts
 ringup goods,and collectpaymentorarrange creditor laybys
 carry out stocktakesandordernew stock
 checkdeliveredstockagainstorders,andensure itisingood condition
 price and putaway stock,and create displays
 Handle customercomplaints.
Skillsand knowledge
Retail salesassistantswill learn:
 salesskills
 information aboutthe merchandise theyare selling,andhow theyare used
 awareness of the ConsumerGuaranteesAct
 cash-handlingandbasicnumeracy skills
 knowledge of theiremployer'spoliciesandregulationsaround operationandsales
 Abilitytodisplaystock.
Workingconditions
Retail salesassistants:
 Undertake in work involvingfullorpart-time hours,andmayalsoworkeveningsand
weekends,andbe oncall
 Performworkinshopsor warehousesand maywell alsoworkoutdoors – forexample,in
gardencentres.

91
BusinessPlan
Buyer:
What you will do
Buyersdo some or all of the following:
 reviewstocklevelsandorderproducts
 learnaboutnewproductsand consumer trends
 talkwithsalesrepresentativesandnegotiatepriceswithsuppliers
 inspect,compare andselectgoodsforsale
 arrange forpaymentanddelivery
 decide howmuchto charge for goods
 Assistwithproductrange and development.
Skillsand knowledge
Buyerswill learn:
 the marketin whichthey aimto sell the goods
 the type of merchandises theyare selling,andof competitors'prices,servicesandproducts
 presentationandsalestechniques
 shoppingandfashiontrends
 universal producttendencies
 Budgeting,currency translation andexchangerates.
Workingconditions
Buyers:
 Understandthe workof regularbusinesshours,butmayhave towork longerhourswhen
travelling
 Performinworking environmentssuchas offices,butalsospendtime inwarehousesand
shops
 Travel to locations domesticallyandsometimesinternationally,totrade shows,seminars
and expos.

92
BusinessPlan
Sales Representative:
What you will do
Salesrepresentatives dosome orall of the following:
 visitclientstotalkabout,demonstrate andtake ordersforproductsand services
 arrange contract andpaymentdetails,andfor deliveryorinstallationof products
 trainclientsinuse of products
 answerclientinquiries,deal withcomplaintsandarrange forservicingof faultygoods
 keepsalesrecordsandpredictfuture markettrends
 findandcontact potential clients,anddevelopsalesideastoattract more clients
 Organise salesbudgets.
Skillsand knowledge
Salesrepresentativeswill learn:
 knowledge of the productsorservicestheyare selling
 professionalunderstandingof the particularindustry ormarkettheyare sellingin,including
theircompetitors'merchandises
 skilfulness inadvertising,presentingorpromotingthe productsorservicestheyare selling
 an awareness of contract law
 Business,marketingandbasicaccountingskills.
Workingconditions
Salesrepresentatives:
 Developgeneralworkingoffice hours,butmaysometimesworkeveningsorweekendsto
meetcustomers'needs
 spendtime inoffices,butalsoalotof time travellinglocallyoraroundthe countryto meet
withclients inthe differentworkingenvironments
 Practice workin stressful conditionsastheyusuallyhave salestargetstoreach.

93
BusinessPlan
VisualMerchandiser:
What you will do
Visual merchandisers dosome orall of the following:
 discusssuggesteddisplayswithaclientormanagement
 researchdisplays
 make a sketchor model of the display
 purchase or make the props forthe display
 assemble the displayusingavarietyof materials
 change signage andwindowdisplaysregularly
 Take photographsof the displaysandsignage.
Skillsand knowledge
Visual merchandiserswill learn:
 awareness of howto bringtogetherpropsanddisplaysto entice customers'attention
 knowledge of differentarttechniquesandmaterials,andfashiontrends
 understandingof promotion andadvertising
 skill indrawing,designingandconstructingdisplays
 Abilitytomaintainpropsandmannequins
 Small businessskills.
Workingconditions
Visual merchandisers:
 Develop workingregularbusinesshoursif theyare employedbyaretail store,butmaywork
irregularhoursif theyare workingon contract
 Travel locallytoassemble displays.

94
BusinessPlan
Retail-Workinggroups
Positiontitle:Retail SalesAssistant
Duration:3-6 months
Description
Positiontitle:Buyer
Duration:3-6 months
Description
Location:Auckland
Positiontitle:SalesRepresentative
Duration:3-6 months
Description:Enjoyavariedretail role doinganythingandeverythingthatrelatestocustomerservice,
marketingandadminsupport.Take care of the retail floor,the people andproductsthatpass
throughit includingpromotions,displays,andstockcontrol.
Positiontitle:VisualMerchandiser
Duration:3-6 months
Description

95
BusinessPlan
Duration:3-6 months
Description
Positiontitle:Buyer
Duration:3-6 months
Description
Location:Hamilton
Position title:SalesRepresentative
Duration:3-6 months
Description:Be partof the launchof an excitingnew designdirectionfromAnnahStretton.
BLACKis a fashionforwardlabel thatcelebrateswomenwholive life fromthe frontrow.
It combinessimple,cleanstyleblockswithanunderstatedelegance thatperfectlymatchesthe
demandsof modernliving.
Duration:3-6 months
Description

96
BusinessPlan
Location:Tauranga
Duration:3-6 months
Description:Summerisonitswayand so isour stock!We have a newlycreatedpositiontoassistour
InwardsGoodsTeam withdata entryandour Stock Takingteamto ensure ourstock isaccounted
for.
Positiontitle:Buyer
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description

97
BusinessPlan
Duration:3-6 months
Description
Positiontitle:Buyer
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description

98
BusinessPlan
Duration:3-6 months
Description:Ourclient,LynnWoodsStudio,locatedinVictoriaStreet,Christchurch,hasacombined
experience of 30 years,makingherandher teamof personal stylistshighlyinfluential inourlocal
fashion industry.The store isunique initsinceptionandapproach.Itstocksboutique fashionfrom
innovative NewZealandandinternational designersandishandpickedtodeliveraconsistentlevel
of qualityforwhichourclientisrenowned.
Positiontitle:Buyer
Duration:3-6 months
Description
Duration:3-6 months
Description
Duration:3-6 months
Description

99
BusinessPlan
Duration:3-6 months
Description
Positiontitle:Buyer
Duration:3-6 months
Description
Location:Dunedin
Position title:SalesRepresentative
Duration:3-6 months
Description:It’snoteverydaythatan opportunitybecomesavailableforanexperiencedRetail
Superstarto workina worldclassretail store,andat Vodafone we've neverbeenone tomissa beat.
That is whywe're givingyouthe opportunitytoworkatVodafone andhelpourcustomerstoget
theirhandson the latestandgreatesttechnology.
Duration:3-6 months
Description

100
BusinessPlan
Retail
Sell (goods) to thepublicby retail
Course description:
Gain necessarylearningtechniquesanddevelophandsonworkplacementskillsthoughawide
range of industrieschose from salesassistants, buyers, salesrepresentativesand visual
merchandisers,where youwilllearnessential retailrolesthroughindustrysupportandcampus
learning.
Course outline:
Searchfor your fundamentalsbyleapingintoachoice of companies;gainNcealevelsone andtwoat
the free traininginstitute,whereourtutorswill startyouout at the bottomand workyou up tothe
highestlevelpossibletogetyouintoemploymentorguide youintoan apprenticeshipin retail roles
where industry’splayanimportantstarringrole towardsyoureducation, Practice inourclasses
developingretailregulations,moneyhandling,consumerandshow case techniques. Thenmake
classtrips to retail expos,learnwhathappensthroughoutthe industrieswhereyoumayfindyour
nextemployer.Advance intothe perfectworkinggroupforyou.
Unitstandards: Level one
11946
Packcustomerpurchasesin a retail or distribution
environment
1 credits Internal
Unit standard
11947 Gift wrap customerpurchases 2 credits Internal
Unit standard
11972
Movegoodsmanually and record stockmovementin
a retail or distribution environment
2 credits Internal
Unit standard
11978
Maintain housekeeping in a retail or distribution
environment
3 credits Internal
Unit standard
19172 Movegoodsusing a pallet jack 1 credits Internal
Unit standard

101
BusinessPlan
Retail
Level one
Retail
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=retail&view=all&level=01

102
BusinessPlan
Retail
Level two
402
Demonstrateknowledgeof theretail sectorin New
Zealand
2 credits Internal
Unit standard
404 Prepare,package,and pricegoodsforsale 2 credits Internal
Unit standard
405 Demonstrateknowledgeof consumerism 3 credits Internal
Unit standard
406 Maintain and takecare of stock 4 credits Internal
Unit standard
414
Demonstrateknowledgeof thedistribution
environment
4 credits Internal
Unit standard
11938
Assistcustomersto select goodsand/orservicesface
to face
3 credits Internal
Unit standard
11941
Establish and maintain positivecustomerservice
interactionsin a retail ordistribution environment
2 credits Internal
Unit standard
11942
Demonstrateknowledgeof customershopping and
buying motives
3 credits Internal
Unit standard
11945 Processlayby sales 3 credits Internal
Unit standard
11948
Receive and processreturned goodsin a retail or
distribution environment
3 credits Internal
Unit standard
11949
Createdisplaysusing supplied materials in a retail or
2 credits Internal
Unit standard

103
BusinessPlan
Retail
Level two
11951
Presentgoodsforsale in a retail or distribution
environment
2 credits Internal
Unit standard
11955
Demonstratecash handling skillsfor banking in a
retail ordistribution environment
2 credits Internal
Unit standard
11958
Demonstrateknowledgeof stockmanagement
proceduresand systemsin a retail ordistribution
environment
4 credits Internal
Unit standard
11962 Fill shelvesin a retail or distribution environment 3 credits Internal
Unit standard
11963
Dispatch goodswithin an agreed timeframein a
4 credits Internal
Unit standard
11966
Countand record stockin a retail or distribution
environment
2 credits Internal
Unit standard
11968
Demonstrateand apply knowledgeof legislation
applicableto sale of goodsand services
4 credits Internal
Unit standard
11971
Usesafe workpracticesin a retail or distribution
environment
3 credits Internal
Unit standard
11973
Demonstrateknowledgeof lossprevention
techniquesin a distribution facility
2 credits Internal
Unit standard
11974
Participatein a team in a retail or distribution
environment
4 credits Internal
Unit standard

104
BusinessPlan
Retail
Level two
11975
Pick and assemblegoodsfor dispatch in a retail or
3 credits Internal
Unit standard
11979 Packagegoodsin a distribution facility 2 credits Internal
Unit standard
11980
Outerwrap goodsusing automated wrapping
equipmentin a distribution facility
3 credits Internal
Unit standard
11982
Pick and assemblegoodsusing a computerised
inventory managementsystem
2 credits Internal
Unit standard
11983
Operateelectrical goodsmovementequipmentin a
distribution facility
2 credits Internal
Unit standard
11985 Maintain safetyin a distribution facility 3 credits Internal
Unit standard
11987 Assistcustomersto select fitted goods 5 credits Internal
Unit standard
11990
Completeservice contractsforpurchased goodsin a
4 credits Internal
Unit standard
11991
Demonstrateknowledgeof salespoliciesand
proceduresin a retail or distribution environment
2 credits Internal
Unit standard
11992 Programsalesterminalswith goodsinformation 3 credits Internal
Unit standard
11996
(expiring)
Prepareand presentfresh fruit and vegetable
productsforsale
2 credits Internal
Unit standard

105
BusinessPlan
Retail
Level two
11998 Prepareand presentdelicatessen productsforsale 3 credits Internal
Unit standard
12001 Receive returned goodsin a distribution facility 2 credits Internal
Unit standard
12002 Deliver goodsto customers 2 credits Internal
Unit standard
12003
Demonstrateknowledgeof buying and selling
processesin a retail or distribution environment
4 credits Internal
Unit standard
12004 Completecustomerhire purchase applications 2 credits Internal
Unit standard
12008
Sell goodsand/orservicesin a retail ordistribution
environment
6 credits Internal
Unit standard
12010
Completecustomeraccountapplicationsin a retail
or distribution environment
2 credits Internal
Unit standard
15952
(expiring)
Presentretail produceforsale 3 credits Internal
Unit standard
15953
(expiring)
Refresh retail produce 3 credits Internal
Unit standard
15954 Demonstrateknowledgeof retailproduce 4 credits Internal
Unit standard
15955
Demonstrateknowledgeof handling and storageof
retail produce
6 credits Internal
Unit standard

106
BusinessPlan
Retail
Level two
15956
(expiring)
Set up and maintain retail producemerchandising
displays
4 credits Internal
Unit standard
15957 Weigh, pack,and labelretail produce 4 credits Internal
Unit standard
15958 Storeretail produce 6 credits Internal
Unit standard
15962
Demonstrateknowledgeof characteristicsand uses
of delicatessen products
8 credits Internal
Unit standard
15963
Demonstrateknowledgeof handling and storageof
delicatessen products
5 credits Internal
Unit standard
15968 Set up and maintain delicatessen cabinets 4 credits Internal
Unit standard
15969
Set up and maintain delicatessen merchandising
displaysforpre-packaged products
4 credits Internal
Unit standard
15970 Providecustomerservice in a delicatessen 4 credits Internal
Unit standard
19580
Demonstrateknowledgeof storekeeping operations
in a distribution facility
6 credits Internal
Unit standard
19583
Demonstrateknowledgeof productsin a retail or
4 credits Internal
Unit standard
20182 Useequipmentin a bicycle workshop 3 credits Internal
Unit standard

107
BusinessPlan
Retail
Level two
20183 Assemblebicycles 6 credits Internal
Unit standard
20184 Adjustbicyclesand fit accessories 3 credits Internal
Unit standard
20186 Demonstrateknowledgefor bicyclerepairs 6 credits Internal
Unit standard
20248 Completecheckoutsalestransactions 2 credits Internal
Unit standard
23602
Demonstrateproductknowledgeforjewellery sales
and service
3 credits Internal
Unit standard
24997
Demonstrateknowledgeof theftand fraud in a retail
or distribution environment
5 credits Internal
Unit standard
24998
Identify suspiciousbehaviourby customersand deter
theftand fraud in a retail or distribution
environment
4 credits Internal
Unit standard
25000
Demonstrateknowledgeof security systemsand
proceduresused in a retail or distribution
environment
3 credits Internal
Unit standard
25796
Demonstrateknowledgeof policiesand procedures
to preventprocesslossin a retail or distribution
environment
4 credits Internal
Unit standard
Retail
Level two
http://www.nzqa.govt.nz/ncea/assessment/search.do?query=retail&view=all&level=02

108
BusinessPlan
Agriculture-Introduction
Unit standards:26
Total units:26
Total credits: 81
Level one:
Agricultural andHorticultural Science
Agricultural Resource Maintenance
Agricultural VehiclesandMachinery
DairyFarming
General Agriculture
IntroductoryPrimarySectorKnowledge
ProductionHorticulture

109
BusinessPlan
Level two:
Aerial Agrichemical Application
Agricultural andHorticultural Science
Agricultural Resource Maintenance
Agricultural VehiclesandMachinery
Amenity Horticulture
Apiculture
Arboriculture
Cattle Farming
Composting
DairyFarming
DeerFarming
FarmingSkills
Fencing
Floriculture
Floristry
ForestNursery
FruitProduction
GardenRetail
General Agriculture
Grain, Seeds,andCrops
Land Skills
Landscape
LivestockBusiness
NurseryProduction
On-farmMilkQuality
OrganicHorticulture
ProductionHorticulture
Rural Servicing
SeedDressing
SheepFarming
Stock andStationBusiness
VegetableProduction
Viticulture

110
BusinessPlan
Workinggroups:
Dairy farmer: Dairyfarmersfeed,care for,and milkherdsof cowson farms.Theyaimto get the
cowsto produce as much highqualitymilkaspossible,cost-effectively.
Farmworker:Farm workershelpfarmerswithavarietyof tasks,includingraisingandcaringfor
livestock,repairsandmaintenance,tractorwork,andother farmingactivities.
Crop farmer:Crop farmersare responsibleforthe planning,financialcontrol,andday-to-day
managementof cropfarms,includingvineyards.
Farmer/Farmmanager: Farmers/farmmanagersare responsibleforthe planning,managementand
day-to-dayrunningof farms.Farmersownthe landtheyfarm, while farmmanagersmanage farms
for farmowners.

111
BusinessPlan
Agriculture-Workinggroups
Dairy farmer:
What you will do
Most dairyfarmersmilkcowstwice a day – once inthe morningand againinthe afternoon.Some
dairyfarmersmilkseasonallyandothersmilkall yearround.Dairyfarmersmaydo some or all of the
following:
 milkthe cowsusingmilkingmachinery
 washout pipeswithwateranddetergentandcleanthe yardaftermilking
 planand manage the amountand type of foodthe cowseat
 manage the health,breedingandmatingof the herd
 manage calvingandraise calves
 carry out general maintenancesuchasfencingandsprayingweedsaroundthe farm
 keepfinancial andfarmingrecords,andorganise the farmbusinessplan
 maintainequipmentandfarmvehicles,suchasfarmbikesandtractors
 Employ andtrain people toworkonthe farm.
Skillsand knowledge
Dairyfarmerswill learn:
 Awarenessof goodanimal-handlingskillsandanunderstandingof animal welfare
 an understandingof pasture managementpracticestoensure productionismaximised
 understandingof the milkharvesting procedure
 an awarenessof milkcompanystandardsandsafe practicesonthe farm
 abilitytodrive vehiclesandoperate farmmachinery
 Skillsaboutaccountingand knowledge of how torun a business.
Workingconditions
Dairyfarmers:
 Understandthe physical workingenvironmentsbye startingmilkingearlyinthe morning,
develop workinglonghoursduringpeakseasons,andoftenworksix daysaweek
 Practice skills onfarmsand inside milkingsheds
 Performworkoutside in all weatherconditions,and workindusty,dirty,wet,andnoisy
locations
 Visitotherfarmsor attendagricultural field days,andtravel tolearnaboutotherfarming
methodsatconferences.

112
BusinessPlan
Agriculture-Workinggroups
Farmworker:
What you will do
Farm workers dosome or all of the following:
 shiftor herdstockbetweenpaddocks
 drenchand dipanimals,andadministermedicinestokeepthemhealthy
 operate farmmachines,suchas tractors,to cultivate,fertilise,sprayandharvestgrainand
othercrops
 provide animalswithfoodandwater
 attendto animalswhile theyare sickorgivingbirth
 collect,sortand pack animal productssuchas eggsor wool
 clean,maintainandrepairbuildings,yardsandfences
 operate andmaintainfarmmachinerysuchas tractors and wool-pressingmachines.
Skillsand knowledge
Farm workerswill learn:
 An understandingof differentfarmingmethods
 goodknowledge of the animalstheyare dealingwith,includinglife andbreedingcycles
 understandingof howtouse and care forfarm equipmentandmachinery
 practical skillsfortaskssuch as fencing
 Drivingskillstogetaroundthe farm onmotorbikes,tractorsor farmutility vehicles.
Workingconditions
Farm workers:
 Developasense of workinglongandirregularhoursdependingonthe seasonandthe type
of farmplacement,alsoworkeveningsandweekendsduringbusytimessuchaslambing
 Practice workingoutdoorsaswell asinshedsand barns
 workin all weatherconditions
 travel locallytoandfrom the farmhouse

Free Training Institut1 (4)

Recommended

Recommended

More Related Content

What's hot

What's hot (19)

Similar to Free Training Institut1 (4)

Similar to Free Training Institut1 (4) (20)

More from christopher russell

More from christopher russell (20)

Free Training Institut1 (4)