WOW 1 DAY FROM EMPLOYEE TO FRANCHISEE

1. WOW 1 DAY PAINTIN G
From Employee
to Franchisee
When the entire culture
of a franchise system
is based on a great
customer service
experience, it’s easy for
someone who holds the
same values to fit right
in and carry on with that
tradition.
WOW 1 DAY PAINTING franchisee Gary
Rosyski is one such person who believes
the customer service experience should
always be exceptional.
Rosyski owns a WOW franchise in San
Jose, CA, along with his business partner,
Bronic Gold, who happens to also be his
former boss at his old job as an operations
manager in Silicon Valley for 1-800-GOT-JUNK?,
where he oversaw two franchises
for five years and then another two for two
years.
franchisee in action by Rob Swystun
San Jose WOW 1 day painting
Owner’s Seamless Transition
Franchising USA
“We’re at the point now where we’ve got a really
smooth system.”
Gary Rosyski

2. Page 17
“The customer service experience should
always be exceptional.”
Franchising USA
Being involved with 1-800-GOT-JUNK?
is how he heard about WOW 1 DAY
PAINTING, as the two franchises belong
to the same parent company.
He and Gold purchased their franchise
in May of 2011 and were operational in
January 2012. Prior to that, the two had
talked for a long time about going into
business together and when the WOW
opportunity popped up, they jumped at it.
For Rosyski, his desire to start a franchise
goes back to his days when he lived in
Toronto, where he’s originally from. He
ran a small retail store there and enjoyed
working for himself. When he moved to
San Jose to start with 1-800-GOT-JUNK?
and experienced the company’s corporate
culture, he knew he eventually wanted
to get his own franchise. And, when he
found a willing business partner in Gold,
everything was set and as early as 2008,
Rosyski was looking for a franchise
opportunity that he could succeed with.
The two transitioned easily into WOW 1
DAY PAINTING owners, as they already
knew exactly what territory they wanted
to be in and already had contacts set up
thanks to their time spent with 1-800-
GOT-JUNK?. In fact, their office is located
in the same building that holds two 1-800-
GOT-JUNK? franchises and two You
Move Me franchises, which is also part of
the same family of companies.
“The site selection was easy,” Rosyski said
during a recent interview from his San
Jose office. “We had our territory carved
out based on existing 1-800-GOT-JUNK?
territory. We knew we wanted to be in
Santa Clara County.”
And while the two business partners had a
bit of a head start thanks to their time with
the parent company, the franchise does its
franchisee in action by Rob Swystun

3. WOW 1 DAY PAINTIN G
best to ensure starting up is easy for all of
its franchisees, Rosyski said, by mapping
everything out and giving new franchisees
a timetable to follow for what they need to
get done.
“It’s a really simple process to follow,” he
explained.
The two flew out to Vancouver for a
week’s worth of training in everything
from paint job estimating to marketing
operations and using the company’s one
web system. When they came home,
they were left with practice material for
estimating. Plus, shortly after they opened,
they also had in-field training.
Being open for over two years now,
Rosyski has the system down and doesn’t
so much need the technical training, but
it’s always available to him, he noted.
At the moment, he’s concentrating on
growing the business, increasing his
marketing efforts and deciding where
to invest money in the business. The
company is helping him and Gold work
more efficiently, plan an effective budget
and forecast their needs for the coming
Franchising USA
“Being open for over two years now, Rosyski
has the system down and doesn’t so much
need the technical training, but it’s always
available to him.”
year. Rosyski currently has bi-weekly calls
with their director of field operations to
make sure they’re hitting goals and staying
on track with the business.
As with all startups, getting their WOW
1 DAY PAINTING franchise going was
a lot of hard work, but things have settled
into a groove now and Rosyski’s work/life
balance is tipping back toward more life
and less work.
“We’re at the point now where we’ve got a
really smooth system,” he said.
Right now the franchise has eight employees
on staff and hiring the right staff is one of
the two big things that Rosyski said is part of
running a successful franchise.
The other big thing is to set a healthy
franchisee in action by Rob Swystun
marketing budget to get those phones
ringing, he noted.
For someone like Rosyski who is dedicated
to giving customers a top-notch experience,
WOW 1 DAY PAINTING was an obvious
choice, as he already fit right in with the
corporate culture of the company.
For more information visit:
www.wow1day.com