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Do The Right Thing - Empowering Your Test Teams
The webinar led by Margo Visitacion emphasizes the importance of empowering QA teams to enhance software quality through collaboration, early testing, and effective use of tools. It advocates for a team approach where all stakeholders, including business analysts and developers, engage in the testing process from the start. Recommendations include recognizing QA as a profession and implementing strategic planning for testing and automation to manage quality and regression effectively.
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Do The Right Thing - Empowering Your Test Teams
- 1. Webinar: Do The RightThing – Empowering Your Test Teams Twitter: #SBevent Guest Speaker: Margo Visitacion, Vice President, Forrester Research Host: Derek Langone, President, SmartBear Software © 2011 Forrester Research, Inc. Reproduction Prohibited
- 2. Agenda Introductions DoThe Right Thing - Empowering Your Test Teams Q+A © 2011 Forrester Research, Inc. Reproduction Prohibited
- 3. FAQ Questions – You can submit questions at any time – Use the “Questions” feature in your GoToWebinar Panel Twitter: Share the event live using #SBevent Replay will be available at SmartBear.com © 2011 Forrester Research, Inc. Reproduction Prohibited
- 4. Guest Speaker Margo Visitacion is Vice President at Forrester Research serving Application Development & Delivery professionals. Margo focuses on the areas of project management, project portfolio management, PMO, software testing, quality assurance, and Agile test methodologies. While at the independent research firm Forrester, she has covered project and program management, project portfolio management, project-based organizations, integrated IT management, requirements management, quality assurance, and testing processes. © 2011 Forrester Research, Inc. Reproduction Prohibited
- 5. Do The RightThing - Empowering Your Test Teams Margo Visitacion, Vice President March 1, 2011 © 2009 Forrester Research, Inc. Reproduction Prohibited 2011
- 6. Agenda Quality is hard– it’s time to step up Empower your QA team to make a difference Taking a team approach to build on positive change Adopt tools to streamline the process Recommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
- 7. Making sure yourapplications meet high quality levels doesn’t have to be hard © 2011 Forrester Research, Inc. Reproduction Prohibited
- 8. Make the mostof your budget: one third of spending goes to application development and maintenance © 2011 Forrester Research, Inc. Reproduction Prohibited
- 9. And you mustbalance quality across new and existing apps © 2011 Forrester Research, Inc. Reproduction Prohibited
- 10. Agenda Quality is hard– it’s time to step up Empower your QA team to make a difference Taking a team approach to build on positive change Adopt tools to streamline the process Recommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
- 11. To empower yourteam, you first must realize that quality must be more than testing grown up Late 00’s/10’s + 80’s/early 90’s beyond? •Quality Assurance • Engineering focus •Quality management • Testing = profession • Combined focus • Process driven Late 90’s/early 00’s • Testing = profession • Tools difficult and • Pragmatic process complex •Quality control • Great usability increase • Quality multiphase • Over the wall •Broader tools adoption process • Testing = necessary • Iterative and •Testing final phase evil collaborative testing process • Tool usability increases, adoption low • Emphasis shifts to business focus • Attitude shifts to code, implement, fix © 2011 Forrester Research, Inc. Reproduction Prohibited
- 12. Which team areyou? The empowered testing team • Introduced early in the cycle • Part of the development and design process • Part of the project initiation process • Tests early and often • Is enabled to make the tough call The powerless testing team • Gets content at the last minute • Has no insight into development process • Has little insight into business stakeholders needs • Cannot hold up the cycle must squeeze their tests to fit in a compressed cycle if other team members slip © 2011 Forrester Research, Inc. Reproduction Prohibited
- 13. Empowered teams focuson quality from day one Post Mortem Deployment Business determines objectives, sets End to end testing requirements UAT Business stakeholders, BAs & test team set quality and performance requirements for Development & functional and non functional testing continues requirements Continuous build and Design and development integration based upon requirements Continuous testing manual and automated Set test planning & Static and automated Automation strategy performance testing starts © 2011 Forrester Research, Inc. Reproduction Prohibited
- 14. Taking the firststeps Drives: • Test planning • Automation strategies • Identification of sourcing needs Requirements User stories “Situational realities” Risks/opportunities © 2011 Forrester Research, Inc. Reproduction Prohibited
- 15. Empower your teamto set the bar before testing even begins • Quality thresholds • Performance thresholds • Performance ranges Requirements • Negotiable and non negotiable • Determining testability • Data mapping • Integration testability Design • Mapping automation strategy • Functional testing design • User experience design • Performance design Development • Regression testing design © 2011 Forrester Research, Inc. Reproduction Prohibited
- 16. Agenda Quality is hard– it’s time to step up Empower your QA team to make a difference Taking a team approach to build on positive change Adopt tools to streamline the process Recommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
- 17. Empowerment doesn’t belongto testers alone • Setting requirements Business Stakeholders • Validates design • Approves change • Gather requirements • Refines Business requirements analysts • Reviews change • Supports testing • Leverages requirements for design and build • Unit tests Developers • Some integration tests • Writes test harnesses • Supports testing • Validates requirements • Helps define quality criteria • Designs test plans, Testers scripts • Executes tests • Regression test • Oversee UAT © 2011 Forrester Research, Inc. Reproduction Prohibited
- 18. Testing belongs toeveryone – apply situational reality • Business: Sets expectations • BAs: Refine expectations • Developers: Translate expectations Requirements • Testers: Question and validate expectations • Developers: Create the design • Business validate design • BAs: Validate design Design • Testers: Verify impact and validate design • Developers: Create/integrate the application • Business; Validate the application’s ability to meet requirements • BAs – validate application meets requirements Development • Testers: Validate requirements and expectations provide the greenlight © 2011 Forrester Research, Inc. Reproduction Prohibited
- 19. Agenda Quality is hard– it’s time to step up Empower your QA team to make a difference Taking a team approach to build on positive change Adopt tools to streamline the process Recommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
- 20. Using tools toempower your teams Project planning Analysis Deployment Requirements planning definition Test Design Execution Plan Execute Change/risk Requirements management management Deployment preparation Configuration Build Quality mgmt management Support UAT Deploy Deployment Beta © 2011 Forrester Research, Inc. Reproduction Prohibited
- 21. Tools can andwill cut down schedule time if you plan carefully • Prioritize tests • Describes what • Provide date when how and why constraints • Provides sequence • Provides thresholds of testing • Provides ranges • Automation plans • Provides caveats • Allocates testers and tests Requirements Test Plans Regression Phased testing • Increases • Sequenced testing automation by type through phases • Kicks off automation • Start regression plans © 2011 Forrester Research, Inc. Reproduction Prohibited
- 22. Agenda Quality is hard– it’s time to step up Empower your QA team to make a difference Taking a team approach to build on positive change Adopt tools to streamline the process Recommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
- 23. Recommendations Empowerment beginswhen you recognize QA as a profession Start early and drive collaboration across the team from the requirements process Drive a team approach through processes and methodology Tools will help – use them wisely – plan for business process driven automation and use that to manage regression testing © 2011 Forrester Research, Inc. Reproduction Prohibited
- 24. Thank you Margo Visitacion Mvisitacion@forrester.com www.forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited
- 25. Questions? Please type your questions into the chat window © 2011 Forrester Research, Inc. Reproduction Prohibited
- 26. Thank You! ©2011 Forrester Research, Inc. Reproduction Prohibited
Editor's Notes
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- #11 To add or remove rows in the table:Select the table. Your cursor will change to an icon of two lines and an arrow above and below will appear on mouse-over of the baseline of the row.Right-click and select INSERT > ROW BELOW. Or DELETE ROW.To add a row after the last row, you can press [Tab], and the cursor will go to a new row.Highlighting new areas:Select the bracket group from the right bracket. Hold SHIFT and pull cursor down over the next bullet item. Select the previously highlighted text and in the HOME tab unclick the [B] button for bold, and click on the [A]buttonand choose the gray swatch (Gray-50%, Accent 5) second to last in the top row of the palette. Select the text for the newly highlighted area and click the [B] button for bold, and click on the [A]buttonand choose black.
- #17 To add or remove rows in the table:Select the table. Your cursor will change to an icon of two lines and an arrow above and below will appear on mouse-over of the baseline of the row.Right-click and select INSERT > ROW BELOW. Or DELETE ROW.To add a row after the last row, you can press [Tab], and the cursor will go to a new row.Highlighting new areas:Select the bracket group from the right bracket. Hold SHIFT and pull cursor down over the next bullet item. Select the previously highlighted text and in the HOME tab unclick the [B] button for bold, and click on the [A]buttonand choose the gray swatch (Gray-50%, Accent 5) second to last in the top row of the palette. Select the text for the newly highlighted area and click the [B] button for bold, and click on the [A]buttonand choose black.
- #20 To add or remove rows in the table:Select the table. Your cursor will change to an icon of two lines and an arrow above and below will appear on mouse-over of the baseline of the row.Right-click and select INSERT > ROW BELOW. Or DELETE ROW.To add a row after the last row, you can press [Tab], and the cursor will go to a new row.Highlighting new areas:Select the bracket group from the right bracket. Hold SHIFT and pull cursor down over the next bullet item. Select the previously highlighted text and in the HOME tab unclick the [B] button for bold, and click on the [A]buttonand choose the gray swatch (Gray-50%, Accent 5) second to last in the top row of the palette. Select the text for the newly highlighted area and click the [B] button for bold, and click on the [A]buttonand choose black.
- #23 To add or remove rows in the table:Select the table. Your cursor will change to an icon of two lines and an arrow above and below will appear on mouse-over of the baseline of the row.Right-click and select INSERT > ROW BELOW. Or DELETE ROW.To add a row after the last row, you can press [Tab], and the cursor will go to a new row.Highlighting new areas:Select the bracket group from the right bracket. Hold SHIFT and pull cursor down over the next bullet item. Select the previously highlighted text and in the HOME tab unclick the [B] button for bold, and click on the [A]buttonand choose the gray swatch (Gray-50%, Accent 5) second to last in the top row of the palette. Select the text for the newly highlighted area and click the [B] button for bold, and click on the [A]buttonand choose black.