This webinar provided a high level overview of data from the Forrester Report commissioned by Diligent Corporation on the uses of technology in corporate boardrooms globally, and the level of cyber risk oversight by boards of directors. For the full report, visit: https://diligent.com/boardroom-technology-forrester-report

1. ©2019 Diligent. All rights reserved. Diligent Confidential.
New Data Reveals Best Practices on
Boardroom Technology

2. 1 hour long
2
In Our Session Today
New Data Reveals Best Practices on Boardroom Technology
We will provide a recording of the webinar in the next 24 hours
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3. Dottie Schindlinger
Vice President, Thought Leadership
Diligent Corporation
Your Hosts
Moderator
Emily Clark
Customer Marketing Manager
Diligent Corporation
Renee Murphy, Guest Speaker
Principal Analyst
Forrester Consulting

4. ©2019 Diligent. All rights reserved. Diligent Confidential.
Agenda • Overview
• Demographics
• Key Findings
• Questions & Answers

5. • The study answers the following questions:
- What practices & technology are boards currently using?
- How are they gaining oversight on cyber risk?
- Approaches to Enterprise Governance Management
(EGM)
• This survey targeted governance professionals across
11 countries: US, Canada, UK, Spain, Germany, France,
China, Singapore, Hong Kong, India, Australia
• Titles who participated included: Board members,
directors and C-level executives and General Counsel,
Corporate Secretary, and IT/IT Security
• Respondent summary:
- 26% North America
- 41% EMEA
- 39% APAC
5
Overview

6. Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
Respondent demographics
Industry
1%
1%
1%
1%
2%
3%
4%
4%
6%
6%
6%
6%
6%
9%
9%
10%
11%
11%
Agriculture, food, and/or beverage
Electronics
Energy, utilities, and/or waste mgmt
Legal services
Consumer services
Chemicals and/or metals
Transportation and logistics
Other (please specify)
Construction
Goods and/or manufacturing
Education
Government
Telecommunications services
Business and/or professional services
Retail
Financial services and/or insurance
Healthcare
Technology and/or technology services
4%
17%
46%
18%
15%100 to 499
500 to 999
1,000 to 4,999
5,000 to 19,999
20,000 or more
Company size- # of employees
100% of organizations have a board
6

7. Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
Respondent demographics
North America: 26%
Europe: 34%
Asia Pacific: 39%90% of respondents
influence, are a part of, or
are the final decision maker
for their organization's
board technology strategy.
7

8. Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
Respondent demographics
Do you serve as a member of the board?
76%
24%
Yes
No
Board Affiliation
51%
20% 21%
8%
I serve on one board. I serve on more than
one board.
I do not serve on a
board, but my primary
job function includes
supporting our
company's board.
I serve on at least one
board, and my primary
job function includes
supporting our
company's board.
8

9. What methods are you currently using for internal board communication?
North America
53%
Europe
51%
Asia Pacific
48%
Personal email
Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
50% of firms are using personal email for internal communication
9

10. Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
Nearly 50% of firms struggle with security & compliance
How challenging are each of the following when using your current board management software? (Top 5 Shown)
46%
47%
47%
49%
50%
Providing transparency on board
actions
Meeting regulatory/compliance
requirements
Creating a collaborative environment
for board members and support staff
Securing documents/board materials
and controlling access
Collecting signatures
Challenging/Very challenging
North America
26%
Europe
44%
Asia Pacific
63%
Meeting regulatory/compliance requirements
North America
37%
Europe
47%
Asia Pacific
60%
Securing documents/ board materials and
controlling access
10

11. Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
Misplacing physical items is a common security incident
Which of the following cyber risks or security breaches has your board experienced in the last 12 months?
North America
24%
Europe
30%
Asia Pacific
32%
Phone, tablet, laptop lost
or misplaced
11

12. Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
Nearly a third of boards recently experienced a crisis situation
Has your board experienced a crisis situation in the past 24 months? (Yes)
All respondents
30%
North America
19%
Europe
30%
Asia Pacific
37%
12

13. Base: 411 global executive board decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Diligent, August 2018
Lowering cyber risk is critical to successful EGM
Rank the five most critical components to achieve successful Enterprise Governance Management (EGM).
Track all
activity across
the board
Streamline
meeting prep
(for both
directors and
staff)
Improve
understanding
of the areas of
greatest risk
Improve
monitoring of
governance
areas
Lower the
possibility of
information/
data breach
13

14. 14
Questions
Let’s take some time to
address your questions.

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Thank You!
New Data Reveals Best Practices on Boardroom Technology