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FlexNet Connect April 2013 Datasheet
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FlexNet Connect April 2013 Datasheet
1.
产品简介 FlexNet Connect FlexNet Connect® 为应用程序厂商(软件供应 商和智能设备制造商)提供最有效的途径,来为 最终用户提供最新的软件更新并获得关于其产品 使用的有价值的信息。FlexNet Connect 管理基 于规则的软件更新交付,显示产品内消息并自动 报告关于装机群的关键信息。 除了软件供应商和智能设备制造商以外,许多企 业还极为依赖自己的软件开发人员开发的应用程 序来支持其日常业务运营。遗憾的是,这些重要 的自有内部应用程序通常最难以管理,需要频繁 的更新和补丁才能正常运行。持续为用户提供最 新的软件版本是维持业务生产力的关键,但这个 问题对 IT 行业来说总是很棘手——特别是用户 往往分布在不同地方,并可能无法连接到企业网 络。 使用 FlexNet Connect 应 用内置客户端的应用程序厂 商可实现对最终用户更新体 验的全面掌控。如果要更新 支持多个平台及语言的复杂 应用程序,或者每次更新都 需要多个复杂的文件,工作 将非常困难,还容易出错。 但 FlexNet
Connect 可以 将这些应用程序的更新与授 权流程程简化。 通过电子软件更新将支持电话和客户停机减至 最少 对于那些使用过期或不受支持的应用程序版本 的用户,为正确的应用、版本和机器提供配套 的更新是将电话支持数量和成本降至最低的关 键。FlexNet Connect 拥有先进的目标系统,可 帮助您根据各种不同标准——包括产品版本、机 器特征(例如操作系统)或发布商定义的标准( 例如用户地理位置)进行更新。 您还可以将 FlexNet Connect 与企业资源规 划 (ERP) 及客户关系管理 (CRM) 应用程序集 成,以便在提供更新之前检查维护授权——从而 使最终用户持续进行维护更具价值。 通过电子软件更新、应用内消息以及详情报告增加客户满意度、获取见解并保持与 客户的联系 应用程序厂商收益: 运营/供应链 • 使用电子软件更新降低 包装和发运成本,从而 降低与产品履约相关的 运营成本 客户支持 • 确保客户能够得到具有 最新功能并修复了漏洞 的最新产品,从而提高 客户满意度 产品管理/工程 • 根据您的用户群相关实 时数据做出更为明智的 产品开发和业务决策, 并将发布管理流程简化 营销 • 在使用软件的过程中, 将营销信息直接发送给 客户和评估者,或根据 不同客户群的软件版 本、地点或授权状态, 将正确的信息传递给正 确的客户,从而增加收 入 电子软件更新
2.
通过有针对性的产品内消息改善客户沟通 对产品营销商来说,能够与用户进行有效 的沟通是使收入增长和保持客户满意度的关 键。FlexNet Connect 可在用户最能接受的时 刻(当他们正在积极使用或评估您的产品时) 直接向任何用户的桌面发送 HTML 消息。这是 与您的整个用户群进行沟通的理想方式——即 使是那些通过经销商购买的用户也是如此。 瞄准特定用户群其实很简单。FlexNet Connect 可根据一系列用户特征发送消息,这些用户特 征包括产品版本、机器特征(例如操作系统) 或发布商定义的标准,例如用户时区、维护计 划状态等等。它甚至还可以跟踪每条消息的打 开和回复率,从而计算出消息的有效性。过去 通过
FlexNet Connect 发送的消息点击率比通 过电子邮件发送高出 10 倍,因此它是一款可以 帮助您达到收入目标的有效推广工具。 通过装机群分析优化产品开发 您对您的客户有足够的了解吗?您是否清楚 在您的装机群中,升级到产品最新版本的比例 是多少?或者,使用各个过往版本的客户分别 有多少?您是否清楚不同用户和评估者青睐的 功能是哪些?而哪些功能他们几乎不(或者极 少)使用?您是否清楚您的软件在市面上有多 少盗版? 准确、聚合度高的产品数据有助于产品经理做 出更为明智的营销和产品开发决策。 FlexNet Connect 可通过内部部署,也可作为 软件即服务 (SaaS) 应用程序按需使用。 “我们的客户最需要的是能 够控制软件更新向最终用 户发布的过程。通过选择 FlexNet Connect 解决方 案,我们能够灵活方便地 为大型客户提供这一支持, 从而实现对更新过程的控 制;我们甚至可以直接将 更新推送给我们的客户。” – Katherine O’Leary Thomson Reuters Eikon “FlexNet Connect 提供 了简便而实惠的解决方案, 极大地减少了客户的支持 需求,并可向我们提供关于 更新成功的详细报告。” – PsPortals FlexNet Connect 使您与您的用户紧密相连应用程序厂商亟需与用户建立联系 您的最新版本 过期软件导致用户不满 用户保持最新状态,这可以降低支持成本
3.
FlexNet Connect 支 持任何平台 FlexNet Connect 可在 Windows、Solaris
和 Linux 服务器上运行,并 且可更新在任何平台上运 行的任何应用程序,这些 平台包括 Windows、Mac OS X、 Solaris、Linux、AIX、 HP-UX 和任何其他 UNIX 类系统。 在数分钟之内即可启 动并运行 FlexNet Connect 的实施极 为容易,它采用安全的架 构,可满足数以亿计的最终 用户的需求。 托管选项 您可在您自己的服务器上运 行 FlexNet Connect,也可 使用 富莱睿(Flexera)软件 公司 服务为您进行托管。 FlexNet Connect 模块 FlexNet Enterprise Update Management:使企业 IT 管理员能够控制业 务单元和地点的更新分发。 大型全球性企业在各办事处或地区实行的 IT 政 策可能要求在部署应用程序更新之前对其进行 本地化评估。FlexNet Connect 通过基于云的 企业更新管理门户为这些特殊的要求提供支 持。 将 FlexNet Connect (On-Demand) 与 FlexNet Enterprise Update Management 结 合使用时,IT 管理员可访问门户,从而在接 受更新并将其应用到其特定业务单元或地点的 应用程序和机器之前,对此类更新进行评估 和测试。企业可以创建业务单元并为其指派 管理员,由此实现对更新的分散管理。对于 未联网的机器,管理员可使用缓存代理(例 如 Apache Squid)下载一次已批准的更新, 并在防火墙后对其进行分发。管理员还可通过 门户查看更新成功报告,以确定哪些机器成功 (或未能)应用了给定的更新。使用 FlexNet Enterprise Update Management,您可: • 为多个业务单元定义其各自的 IT 管理员 • 根据权限批准或拒绝更新 • 通过托管的基础设施减少新办公地点的员工培 训时间和成本 • 下载一次已批准的更新,并在防火墙内使用缓 存代理(例如 Apache Squid)向未联网的机 器分发 • 从最终用户的机器上收集检测数据和产品智能 数据(即使这些机器未直接连接到互联网) • 通过具有成功或失败更新记录的报告识别机 器,以跟踪成功的更新 Enterprise Update Management
4.
版權所有 © 2013
富莱睿(Flexera)软件公司 。本文提到的所有其他商標和產品名稱均為其各自所有者的商標和註冊商標。 FNC_DS_Apr13 富莱睿(Flexera)软件公司 全球總部: +1 800-809-5659 英國 (歐洲、中東總部): +44 870-871-1111 +44 870-873-6300 澳大利亞(亞太地區總部): +61 3-9895-2000 中国, 北京 +86 10 6510 1566 如需更多辦公地點,請移至: www.flexerasoftware.cn FlexNet Instrumentation Management:从最终用户 的机器收集匿名的应用程序数据,包括应用程序日志、崩 溃报告和类似数据以改进产品。 应用程序厂商很少有机会能够直接访问特定的匿名数据, 例如用户对其应用程序的使用情况,以及与用户遇到的问 题相关的情况。因此,他们不得不依靠道听途说的消息来 确定其产品的优劣之处。 将 FlexNet Connect (On-Demand) 与 FlexNet Instrumentation Management 结合使用时,您可从最终 用户的机器上收集匿名的应用程序数据,包括应用程序日 志、崩溃报告和类似数据,从而帮助分析装机群中存在的 问题,并将得出的结论应用到开发过程中,以改进并增强 应用程序。 使用 FlexNet Instrumentation Management,您可: • 收集匿名的应用程序数据,包括应用程序日志和崩溃报告 • 分析装机群中存在的问题,并将得出的结论应用到开发过 程中 • 通过前瞻性地解决产品问题,降低支持成本 通过电子软件更新、应用内消息以及详情报告增加客户满意度、获取见解并保持与客户的联系 接下来您可以: 访问 http://www.flexerasoftware.cn/products/ flexnet-connect.asp,观看在线演示、网络讲座并阅读白 皮书,或致电 1-800-809-5659。 关于 富莱睿(Flexera)软件公司 Flexera Software 是一家提供应用程序使用管理战略性解 决方案的领先提供商,为应用程序厂商和企业提供具有不 间断的许可、最优的使用性和最大化价值的解决方案。 如今,有超过 80,000 家客户信任 Flexera Software, 依赖我们全面的解决方案(从安装和许可、授权及合规 性管理到应用程序就绪性和软件许可优化)来战略性管 理应用程序使用,并通过我们提供的系统级方法来取得 突破性成果。如需了解更多信息,请访问: www.flexerasoftware.cn
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