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FM and Property event 19 th  October 2011 The Belfry Hotel, Birmingham
Agenda  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
National Grid – who are we ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
National Grid – what are we ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our workplace challenge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project positioning –  Workplace Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The benefits –  Clarity of purpose from the start   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What’s in it for National Grid What’s in it for me?
Data collected Work styles breakdown 13% 35% 31% 9% 11% Residents Internally  mobile Externally  mobile Anchors Task based residents Knowledge workers Managers Strategic Management Percentage of  time desks used Core day Time of Day Average active occupancy: 41% Average empty:  37% Average internal mobility:  22% Observations Percentage time spent in different locations  by job level Lack of sharing, silos, focused individual work Team working, stimulated Future Now Identity, hidden beneath the surface Clear company presence - bold Envisioning session Focus groups
Key research themes and opportunities ,[object Object],Meeting culture Increase communication Balance need for concentration with team work Increase variety of settings Flexibility related to job types Provide stimulating and creative environment Increase floor density ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Design -  Menu of spaces and zoning Legends Cores Hub / Social Space. Business Lounge / Touchdown. Bookable Meeting Spaces. Variety of Types. Meeting Rooms & Study Booths. Open / Enclosed / Semi-enclosed Collaborative Space.  Project / Mtg / Workspace. Open Workspace Copy / Print & Tea / Vending General store / Comms ( C ) Main Entry to Floor Access to Lift
Legends Cores Workspace (owned) Workspace (shared) Support / Ancillary Main Entry to Floor Lift Access  ,[object Object],[object Object],[object Object],[object Object],[object Object],Design -  Applying the sharing model Support / Ancillary 42% Shared 40% Owned 18%
General principles: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],People - Workplace protocols Protocols are..
So, what’s been achieved ? ,[object Object],[object Object],[object Object],“ 85% of staff when asked said they didn’t want to go back to their old working environment” “ 89% of staff said they have been able to find the workplace of their choice since working on A2”
Flexibility and utilisation  ,[object Object],[object Object],[object Object]
Achieving Higher Utilisation ,[object Object],[object Object],[object Object],Observation study – utilisation of desks Open plan desks Now : Before : Open plan desks and offices Change 13% empty 31% temporarily unoccupied 48% individual work 8% collaboration 37% empty 22% temporarily unoccupied 33% individual work 8% collaboration
Collaboration, creativity  & innovation   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Supporting collaboration and creativity ,[object Object],[object Object],[object Object],5= Very important/highly performing 1= Not at all important/poorly performing “ Sitting and working alongside Property members that I  previously did not come into contact with very often has  enhanced my working relationships and aids productivity and delivery of service…”
Sustainability & Cost  Effectiveness   ,[object Object],[object Object],[object Object]
Change habits to ensure change is sustainable  “ there’s greater collaboration within the team through people moving around the floor plate” “ It has forced a more focussed approach to filing and shared document management” “ Clear desk policy – it’s a nice tidy place to work and I have identified more efficient ways of working that are proving effective” ,[object Object],[object Object]
Increase presence of brand values & support recruitment and retention Pre-move Post-move dated  interior No sense of  company’s  mission or identity dark,  uninspired Large, undifferentiated  space, with no identity Smaller differentiated work zones Spaces that support collaborative goals Strong sense of National Grid brand and identity
Next steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Increased Collaboration and Flexibility at National Grid

  • 1. FM and Property event 19 th October 2011 The Belfry Hotel, Birmingham
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Data collected Work styles breakdown 13% 35% 31% 9% 11% Residents Internally mobile Externally mobile Anchors Task based residents Knowledge workers Managers Strategic Management Percentage of time desks used Core day Time of Day Average active occupancy: 41% Average empty: 37% Average internal mobility: 22% Observations Percentage time spent in different locations by job level Lack of sharing, silos, focused individual work Team working, stimulated Future Now Identity, hidden beneath the surface Clear company presence - bold Envisioning session Focus groups
  • 9.
  • 10. Design - Menu of spaces and zoning Legends Cores Hub / Social Space. Business Lounge / Touchdown. Bookable Meeting Spaces. Variety of Types. Meeting Rooms & Study Booths. Open / Enclosed / Semi-enclosed Collaborative Space. Project / Mtg / Workspace. Open Workspace Copy / Print & Tea / Vending General store / Comms ( C ) Main Entry to Floor Access to Lift
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. Increase presence of brand values & support recruitment and retention Pre-move Post-move dated interior No sense of company’s mission or identity dark, uninspired Large, undifferentiated space, with no identity Smaller differentiated work zones Spaces that support collaborative goals Strong sense of National Grid brand and identity
  • 21.