Flowchart Improvement Process 5 Flowchart Improvement Process Flowchart Improvement Process When it comes to processes in a business there are many different things that come about like reasons. With any process there are many different reason why they are put on place. Some reason could be to make the organization move smoothly others could be to help aid and assign task to which department. When it comes to process they are always made to help with the operations of an organization, but sometimes the process that are put in place can use improvement. This does not mean that processes that were put in place hinder the organization but, since business is always changing process is my sometimes update with the change. VA Northeast Ohio Healthcare System Currently I am an employee of the education office at the Cleveland VA Medical Center. We have over 5,000 employees and over 13 clinics throughout the state of Ohio. A major part of the education office is to make sure all employees are up to date with trainings, education, and even yearly conferences. The Education department processes over $300,000 of education request per year so, making sure processes are working is key for this departments success. Current process Some of the education process is one of the most important one is reimbursement for tuition. When employee decides to go to a conference or get any form of education the education department can reimburse the employee. When in employee decides to finally give for reimbursement there are many processes that come into play when it comes to processing these payments to the employee. The current process for tuition reimbursement is that the employee gives a SF 1164 to the education department. Once the education department received and approved the SF 1164 for the correct amount we send it to fiscal. Once fiscal receives it they audit the supporting documents then sends it to the accounting department. Accounting will process the request and send it to payroll and then payroll will send the requested funds to the employee. Issues in process Now with the current process just like any process they can sometimes be flawed. Some of the major flaws that we see with this process is the lack of communication among the department and a disconnect from employee to fiscal. Some of the issue we in the education department sees is the lack of communication. With the current process the education department gives the supporting documents to fiscal via mail. Once they receive the forms fiscal does not communicate if they received the documents or not. This has caused many issues with employees and other departments within this process. This is because fiscal does not have a process for communication in place. Due to a lack of communication, employees will sometimes never receive reimbursement. The cause of this c.

1. Flowchart Improvement Process
5
Flowchart Improvement Process
Flowchart Improvement Process
When it comes to processes in a business there are many

2. different things that come about like reasons. With any process
there are many different reason why they are put on place. Some
reason could be to make the organization move smoothly others
could be to help aid and assign task to which department. When
it comes to process they are always made to help with the
operations of an organization, but sometimes the process that
are put in place can use improvement. This does not mean that
processes that were put in place hinder the organization but,
since business is always changing process is my sometimes
update with the change.
VA Northeast Ohio Healthcare System
Currently I am an employee of the education office at the
Cleveland VA Medical Center. We have over 5,000 employees
and over 13 clinics throughout the state of Ohio. A major part
of the education office is to make sure all employees are up to
date with trainings, education, and even yearly conferences. The
Education department processes over $300,000 of education
request per year so, making sure processes are working is key
for this departments success.
Current process
Some of the education process is one of the most important one
is reimbursement for tuition. When employee decides to go to a
conference or get any form of education the education
department can reimburse the employee. When in employee
decides to finally give for reimbursement there are many
processes that come into play when it comes to processing these
payments to the employee. The current process for tuition
reimbursement is that the employee gives a SF 1164 to the
education department. Once the education department received
and approved the SF 1164 for the correct amount we send it to
fiscal. Once fiscal receives it they audit the supporting
documents then sends it to the accounting department.
Accounting will process the request and send it to payroll and
then payroll will send the requested funds to the employee.

3. Issues in process
Now with the current process just like any process they can
sometimes be flawed. Some of the major flaws that we see with
this process is the lack of communication among the department
and a disconnect from employee to fiscal. Some of the issue we
in the education department sees is the lack of communication.
With the current process the education department gives the
supporting documents to fiscal via mail. Once they receive the
forms fiscal does not communicate if they received the
documents or not. This has caused many issues with employees
and other departments within this process. This is because fiscal
does not have a process for communication in place. Due to a
lack of communication, employees will sometimes never receive
reimbursement. The cause of this can be lack of proper
documents or information and sometimes the misplacement of
forms. Even sometimes fiscal when have payroll place funds in
closed accounts or unused one, so the employees are unaware of
their deposit. Therefore, a new process of communication will
help improve and eliminate so flaws we are facing.
Communications Management process
When it comes to Communications Management Processes
it is a process in which a set of steps are made to inform others
in the organization (Anderson, 2013). With this process we can
stop all disconnect we might have in the current process. The
steps that can be made can be a generated automatic email to
the employee with education cc’d on it. This email will say that
all documents have been received and approved or vis versa.
This email will also say how many business day funds will be
processed and to check all accounts with in those days.
Current Flow chart:
Accounting Department
Fiscal Department

4. Education Department
Employee
Payroll Department
Employee
New process flowchart.
Fiscal Generated Email
VA Employee
Payroll Department
Fiscal Auditing Department
Education Department

5. VA Employee
Accounting Department
Conclusion
In conclusion this process will help in so many ways for all
parties involved in the organization. This process of
communication will help cut the back and forth and confusion
of all parties. This will also allow education to know when
items are being process and which quarter funds are being paid
out. This process in the long run will stop the need for extra
work and extra headache for all parties.
Reference page
1. Anderson, A. R. (2013). Successful Business Communication:
It Starts at The Beginning. Retrieved from
https://www.forbes.com/sites/amyanderson/2013/05/28/successf
ul-business-communication-it-starts-at-the-
beginning/#33ba5a011db5
2. Jacobs, F. R., & Chase, R. (2014). Operations and Supply
Chain Management (14th ed.). Retrieved from
https://phoenix.vitalsource.com/#/books/1259850137/cfi/6/28!/4
/[email protected]:0.00.

6. Rubric for PowerPoint Written Presentation (200 points)
Powerpoint
1. Overview and definition (10 points)
2. Transmission- (how it spreads) (10 points)
3. Prevention (15 points)
4. Diagnosis- Symptoms and Signs (20 points)
5. Treatment (15 points)
6. Cure (15 points)
7. Statistics (15 points)
a. Include US, state, another country, and world.
b. Use websites NIH, CDC, WHO.
8. In text references on each slide (10 points)
a. Use reference page at the end, as well as in text.
References
1. APA format (12 points)
2. References must includes at least
a. One professional journal article, case study, or research (6
points)

7. b. One reference from the book (6 points)
c. Statistics using data from:
i. NIH or CDC (for US) (4 points)
ii. WHO (World) (4 points)
Format
1. Two images (clip art, chart, graph, photo, etc) (8 points)
2. Minimum of 10 complete slides (cover page excluded from
count) (8 points)
3. Overall formatting and presentation (8 points)
Organization
1. Adequately researched and organized (10 points)
2. Logical Sequence (2 points)
3. Grammatical correctness and spelling (12 points)
4. References used are within the past 8 years (10 points)