Float like a butterfly
   Sting like a bee

          By Camilo Lopez
          New Venture Challenge
Tonight’s Points
•   Introduction 1min
•   Personal Story 4 min
•   Motivation to Start a Company 5 min
•   Idea Generation 10 min
•   Customer Development 30 min
•   Lean Canvas 30 min
•   Go do it!
@camiloalopez
camilo@influentialforce.com

       720.333.7473
Customer Intelligence that Matters




Looking for an software development intern
New
Venture
Challenge
Product
Development
        18 Months                             Market
  IPO


                        Good Execution Team
          VC Contacts                         Research
     $800 million                               Break
     in funding                                  Even
                                                5 Qrts
  Great Idea
Product Development
          Vs
Customer Development
Steve Blank
http://steveblank.com/




                         Ash Mauraya
Customer Development




           NVC
Any
Ideas?
Idea 1     Idea 2      Idea 3

            What

         Economics

         Competitors
    Personal Passion
Idea 1     Idea 2      Idea 3

            What

         Economics

         Competitors
Nice to Have
     vs.
 Must Have
• Reading              • Team Sports
• Watching TV          • Shopping
• Family Time          • Traveling
• Going to Movies      • Sleeping
• Fishing              • Socializing
• Computer             • Sewing
• Gardening            • Golf
• Renting Movies       • Church Activities
• Walking              • Relaxing
• Exercise             • Playing Music
• Listening to Music
• Entertaining
• Hunting
Idea 1     Idea 2      Idea 3

            What

         Economics

         Competitors
How big is the market




TAM = # of Potential Customers X Value of each customer
How big is the market



Number of Potential Customers
              X
   Value of each customer
              =
   Total Available Market
Top Down                 Bottom Up

                         Number of customers I
Total Available Market
                            can get today



  Attainable Market
                                Growth
        Share



Projected Customers      Projected Customers
  with target share      with expected growth
Idea 1     Idea 2      Idea 3

            What

         Economics

         Competitors
Idea 1     Idea 2      Idea 3

            What

         Economics

         Competitors

         Motivation
What
How
You
Idea 1     Idea 2      Idea 3
  3          1           2      Rank
            What

         Economics

         Competitors

         Motivation
✓   Validate Idea
Adjust                  Ideas




Learn                                 Build



                Measure


           It is about Learning
You must go through the cycle 2 to 3 Phases
Customer Development




           NVC
Problem Solution Fit
State your assumptions:
• The Product Hypothesis
• Customer Hypothesis
    – ROI
•   Channel and Pricing Hypothesis
•   Demand Creation Hypothesis
•   Market Type Hypothesis
•   Competitive Type Hypothesis
Product
•   Problem you are solving
•   Product Features
•   Product Benefits
•   Intellectual Property
•   Product Delivery Schedule
    – MVP
• Total cost of ownership/adoption
Customer
• Types of customers
    –   Decision Maker
    –   Economic Buyer
    –   Recommender
    –   Influencer
    –   User
•   Customer Problems
•   A day in the life of your customer
•   Customer Influence Map
•   ROI Justification
    – Cost of Problem vs Cost of your solution
• Minimum Feature Set
Distribution
•   System Integrators
•   Direct Sales Force
•   Value added resellers
•   Dealers
•   Distributors
•   Retail
•   Online / Direct
Demand Creation
• How would you create demand for your product to your
  chosen channels
   –   Advertising
   –   Social Media
   –   PR
   –   Promotions
   –   Spam
   –   Web Site
   –   Word of Mouth
   –   Seminars
   –   Telemarketing
   –   Partners
   –   INFLUENCERS
Market Hypothesis
• Existing vs Resegmented vs New


            High


  Benefit
            Low



                   High          Low

                          Cost
Competitive Hypothesis
Unique Value Proposition

Easily explain why you exist         “We help X do Y by doing Z”
Lean Canvas
New Co. Great Idea
         New Co.                               Clear message of what you do, tag line




      Problem                  Solutions                  Unique Value                         Unfair                      Customer
                         Top 3 features
                                                           Proposition                       Advantage                     Segments
Top 3 Problems
                                                                                        Can NOT be easily copied or
                                                       Single, clear compelling,        bought                        Target customer
                                                       message that states why you
                                                       are different and worth
                                                       buying

                                Metrics                                                       Channels
                         Key activities you measure                                     Path to customers




                 Cost Structure                                                                         Revenue Streams

-Customer acquisition                                                                   -Revenue model
Distribution cost                                                                       Lifetime value
Hosting                                                                                 Revenue
People                                                                                  Gross Margin
Execute
Wireframe
Customer Engagement

1. Start showing the site to potential customers, testing customer
   segment and value proposition
2. Use Ads, textlinks or Google AdWords, Facebook ads and natural
   search to drive people to your Minimally Viable web site
3. Use your network to find target customers – ask your contacts, “Do
   you know someone with problem X? If so, can you forward this
   message on to them?” and provide a 2-3 sentence description
4. For B2B products, Twitter, Quora, and industry mailing lists are a good
   place to find target customers. Don’t spam these areas, but if you’re
   already an active participant you can sprinkle in some references to
   your site or you can ask a contact who is already an active participant
   to do outreach for you.
5. Use Mailchimp, Postmark or Google Groups to send out emails and
   create groups
6. Create online surveys with Wufoo or Zoomerang
7. Get feedback on your Minimum Viable Product (MVP) features and
   User Interface
Next Steps
• Test hypothesis by talking to customers
  – Start Building a landing page
  – Make progress toward your MVP
  – Talk to customers
  – Collect Data
  – Ask for Money
• Iterate
Tools
Must Read Blogs
    • Fred Wilson – A VC
    • SK Murphy
    • Marc Andreessen
    • Paul Graham
    • Hacker News
    • Brad Feld
    • Chris Dixon
    • OnStartups-Dharmesh Shah
    • Both Sides of the Table – Mark Suster
    • 37signals
    • Eric Ries – Startup Lessons Learned
    • Venture Hacks and http://twitter.com/venturehacks
    • Andrew Chen
    • Dave McClure
    • Venture Made Transparent
Co-founders



• TechCoFounder - directory of developers
• Foundrs - recruit co-founders
• StartupLinkup - recruit co-founders
• FoundersHookUp - Invite-only find a co-founder
• CoFounder Network
• PartnerUp-
• Meetup – go to a Meetup!
$8 Billion

Nvc lean startup

  • 1.
    Float like abutterfly Sting like a bee By Camilo Lopez New Venture Challenge
  • 2.
    Tonight’s Points • Introduction 1min • Personal Story 4 min • Motivation to Start a Company 5 min • Idea Generation 10 min • Customer Development 30 min • Lean Canvas 30 min • Go do it!
  • 3.
  • 9.
    Customer Intelligence thatMatters Looking for an software development intern
  • 10.
  • 11.
    Product Development 18 Months Market IPO Good Execution Team VC Contacts Research $800 million Break in funding Even 5 Qrts Great Idea
  • 12.
    Product Development Vs Customer Development
  • 13.
  • 14.
  • 15.
  • 16.
    Idea 1 Idea 2 Idea 3 What Economics Competitors Personal Passion
  • 17.
    Idea 1 Idea 2 Idea 3 What Economics Competitors
  • 18.
    Nice to Have vs. Must Have
  • 19.
    • Reading • Team Sports • Watching TV • Shopping • Family Time • Traveling • Going to Movies • Sleeping • Fishing • Socializing • Computer • Sewing • Gardening • Golf • Renting Movies • Church Activities • Walking • Relaxing • Exercise • Playing Music • Listening to Music • Entertaining • Hunting
  • 22.
    Idea 1 Idea 2 Idea 3 What Economics Competitors
  • 23.
    How big isthe market TAM = # of Potential Customers X Value of each customer
  • 24.
    How big isthe market Number of Potential Customers X Value of each customer = Total Available Market
  • 25.
    Top Down Bottom Up Number of customers I Total Available Market can get today Attainable Market Growth Share Projected Customers Projected Customers with target share with expected growth
  • 26.
    Idea 1 Idea 2 Idea 3 What Economics Competitors
  • 28.
    Idea 1 Idea 2 Idea 3 What Economics Competitors Motivation
  • 29.
  • 32.
    Idea 1 Idea 2 Idea 3 3 1 2 Rank What Economics Competitors Motivation
  • 33.
    Validate Idea
  • 34.
    Adjust Ideas Learn Build Measure It is about Learning You must go through the cycle 2 to 3 Phases
  • 35.
  • 36.
    Problem Solution Fit Stateyour assumptions: • The Product Hypothesis • Customer Hypothesis – ROI • Channel and Pricing Hypothesis • Demand Creation Hypothesis • Market Type Hypothesis • Competitive Type Hypothesis
  • 37.
    Product • Problem you are solving • Product Features • Product Benefits • Intellectual Property • Product Delivery Schedule – MVP • Total cost of ownership/adoption
  • 38.
    Customer • Types ofcustomers – Decision Maker – Economic Buyer – Recommender – Influencer – User • Customer Problems • A day in the life of your customer • Customer Influence Map • ROI Justification – Cost of Problem vs Cost of your solution • Minimum Feature Set
  • 39.
    Distribution • System Integrators • Direct Sales Force • Value added resellers • Dealers • Distributors • Retail • Online / Direct
  • 40.
    Demand Creation • Howwould you create demand for your product to your chosen channels – Advertising – Social Media – PR – Promotions – Spam – Web Site – Word of Mouth – Seminars – Telemarketing – Partners – INFLUENCERS
  • 41.
    Market Hypothesis • Existingvs Resegmented vs New High Benefit Low High Low Cost
  • 42.
  • 43.
    Unique Value Proposition Easilyexplain why you exist “We help X do Y by doing Z”
  • 45.
  • 46.
    New Co. GreatIdea New Co. Clear message of what you do, tag line Problem Solutions Unique Value Unfair Customer Top 3 features Proposition Advantage Segments Top 3 Problems Can NOT be easily copied or Single, clear compelling, bought Target customer message that states why you are different and worth buying Metrics Channels Key activities you measure Path to customers Cost Structure Revenue Streams -Customer acquisition -Revenue model Distribution cost Lifetime value Hosting Revenue People Gross Margin
  • 47.
  • 49.
  • 51.
    Customer Engagement 1. Startshowing the site to potential customers, testing customer segment and value proposition 2. Use Ads, textlinks or Google AdWords, Facebook ads and natural search to drive people to your Minimally Viable web site 3. Use your network to find target customers – ask your contacts, “Do you know someone with problem X? If so, can you forward this message on to them?” and provide a 2-3 sentence description 4. For B2B products, Twitter, Quora, and industry mailing lists are a good place to find target customers. Don’t spam these areas, but if you’re already an active participant you can sprinkle in some references to your site or you can ask a contact who is already an active participant to do outreach for you. 5. Use Mailchimp, Postmark or Google Groups to send out emails and create groups 6. Create online surveys with Wufoo or Zoomerang 7. Get feedback on your Minimum Viable Product (MVP) features and User Interface
  • 52.
    Next Steps • Testhypothesis by talking to customers – Start Building a landing page – Make progress toward your MVP – Talk to customers – Collect Data – Ask for Money • Iterate
  • 54.
    Tools Must Read Blogs • Fred Wilson – A VC • SK Murphy • Marc Andreessen • Paul Graham • Hacker News • Brad Feld • Chris Dixon • OnStartups-Dharmesh Shah • Both Sides of the Table – Mark Suster • 37signals • Eric Ries – Startup Lessons Learned • Venture Hacks and http://twitter.com/venturehacks • Andrew Chen • Dave McClure • Venture Made Transparent
  • 55.
    Co-founders • TechCoFounder -directory of developers • Foundrs - recruit co-founders • StartupLinkup - recruit co-founders • FoundersHookUp - Invite-only find a co-founder • CoFounder Network • PartnerUp- • Meetup – go to a Meetup!
  • 60.

Editor's Notes

  • #11 The secret sauce for success is motivation and teamWhat drive you?You have a problem that you want to solveYou are passionate about a particular issueYou want to explore, see what is out there
  • #12 9 out of 10 startups failThe ones that succeed change plans and direction along the way.
  • #16 The secret sauce for success is motivation and teamWhat drive you?You have a problem that you want to solveYou are passionate about a particular issueYou want to explore, see what is out there Where will your idea come from?Personal problems you have Reading the news, TC, VBFriends and FamilyDon’t fall in love with your ideaBe willing to changeMake a list, do market research, down select
  • #35 Learning Loop
  • #44 If you can’t easily explain why you exist, none of the subsequent steps matter.  A good format is “We help X do Y by doing Z”.Once you have a statement in that format, find a few other people (doesn’t matter if they’re your target market) and ask them if it makes sense.If not, give them a longer explanation and ask them to summarize that back to you.  Other people are often better than you at crafting an understandable value proposition.
  • #49 Put yourself out there Get a domain name for your company. To find an available domain quickly, tryDomize or DomainrThen use godaddy or namecheap to register the name. (RetailMeNot usually has ~ $8/year discount coupons for Godaddy You may want to register many different domains (different possible brand names, or different misspellings and variations of a brand name.) Depending on your product, this may be as simple as a splash page with: your value proposition, benefits summary, and a call-to-action to learn more, answer a short survey, or pre-order.)For surveys and pre-order forms, Wufoo and Google Forms can easily be embedded within your site with minimal coding.
  • #57 Launched in 2005Twitter, launched in 2007