The document discusses taking the first steps toward implementing shared services. It recommends identifying all costs and risks, focusing on core versus non-core services, and looking for solutions to simplify complex problems. While shared services can deliver value if implemented well, changing to them is sometimes an emotional rather than logical decision. The document provides examples of potential shared services like research support, data storage, and virtual desktops. It advises finding partners with the right capabilities and proximity, and building a clear plan to implement and measure shared services.