Finit solutions troubleshoot fdm like a pro august 2011

Getting the Most out of EPM:
FDM T bl h ti TiFDM Troubleshooting Tips
August 26, 2011
Greg BarrettGreg Barrett
gbarrett@finitsolutions.com
www.finitsolutions.com

Th Fi it S l ti S iTh Fi it S l ti S i
Getting the Most out of EPM: FDM Troubleshooting
Finit Introduction The Finit Solutions SeriesThe Finit Solutions Series
Finit Solutions specializes in consulting services in the Oracle Hyperion Enterprise
Performance Management Solutions suite of products:
Financial Consolidation
– Financial Management (HFM)
Hyperion Enterprise
Planning and Business Intelligence
– Planning
Essbase– Hyperion Enterprise
– Financial Close Management
– Disclosure Management
– Essbase
– Profitability & Cost Management
(HPCM)
Integration
– Financial Data Quality Management
(FDM)
Reporting Tools
– Financial Reporting
– Smartview
( )
– Oracle Data Integrator (ODI)
– Enterprise Performance
Management Architect (EPMA)
– OBIEE
– Web Analysis
– Essbase Excel Add‐in
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– Other (ERPi, EIS, etc)

Finit’s EPM Expertise The Finit Solutions SeriesThe Finit Solutions Series
• Finit consultants bring deep experience in external SEC reporting, tax reporting, and
i t l t l i id f i d t i
p
internal management analysis across a wide range of industries.
• Our backgrounds in accounting and reporting, combined with our product expertise, make
us uniquely qualified to assist and advise clients on developing reporting packages that q y q p g p g p g
provide better insight and analysis for management.
• In addition to strong backgrounds in accounting and finance, the Finit consulting team has
subject matter expertise related to Oracle EPM technical and infrastructure componentssubject matter expertise related to Oracle EPM technical and infrastructure components.
Our ability to know both sides adds value in areas such as environment strategy planning,
product selection, deployment planning and overall infrastructure implementation activities.
• Finit is a member of the Oracle HFM, Planning, FDM and Hyperion Enterprise Customer
Advisory Boards.  In this role, we work directly with product development and quality
engineering teams to address future product enhancements.
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Finit’s Client Service The Finit Solutions SeriesThe Finit Solutions Series
We take client service very seriously and our results areWe take client service very seriously and our results are
unmatched in the industry:
Our client service approach has led to 100% customer
satisfaction for every Finit client (142 and counting) forsatisfaction for every Finit client (142 and counting) for
every project (over 250 and counting).
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Some Finit Clients The Finit Solutions SeriesThe Finit Solutions Series
•
‐ 5 ‐

About the Presenter The Finit Solutions SeriesThe Finit Solutions Series
Greg Barrett
 8+ years experience 8+ years experience
with Hyperion
 6+ years as a
lt t ith Fi itconsultant with Finit
Solutions
 Director of Finit Data
Integrations Product
Line
 HFM Certified
 Recent new dad
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How to Ask a Question The Finit Solutions SeriesThe Finit Solutions Series
‐ 7 ‐

Agenda The Finit Solutions SeriesThe Finit Solutions Series
FDM Architecture (Folder and DB Overview)
 l d k
g
FDM Application Migration and Back‐Up
FDM Error Logs
Finance And IT Troubleshooting (Server, Script,
Environment Errors))
 Helping you to distinguish if your error is a process
(Finance/Accounting) Issue or Server/Environment (IT) ( g) ( )
Issue
 Q and A
‐ 8 ‐
Q

FDM – Folder Structure The Finit Solutions SeriesThe Finit Solutions Series
• Every FDM Application has the same Folder
Structure that exists on the FDM ApplicationStructure that exists on the FDM Application
Server
ld h h f• Every FDM Folder Structure has the same four
directories:
• Data, Inbox, Outbox, Reports
• Users should not have direct (browse) access to ( )
these folders.
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Data Folder
 h d d f l ( ) h bContains archived data files (###.ua#) that can be
retrieved from the display of the Import and
Export screens
Also contains the FDM Scripts (Custom, Event,
Import)
These scripts are best viewed in the web (Tools / p ( /
Script Editor) or the FDM Workbench
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Inbox
 f l d f ll f lDefault directory for all IMPORTED source files
Outbox
Central directory for all files to be EXPORTED to
your Target System (HFM, Enterprise, etc.)y g y ( , p , )
Also contains all the FDM User Logs
ReportsReports
Contains all the files for your FDM Reports
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FDM – Database The Finit Solutions SeriesThe Finit Solutions Series
FDM stores all data and maps in its database
tablestables
Therefore, FDM must always have a proper
h l ( f hconnection to the SQL or Oracle DB (often the DB
resides on a separate server; connection is set up
h d ll)with a service account during install).
If the connection to the DB is severed (DB ID
rights are changed, password is changed, etc.) it
will produce a “data access” error.
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FDM – Database Errors The Finit Solutions SeriesThe Finit Solutions Series
“Data Access Error” equals DB issue
“File Not Found” may mean that DB Service ID
d h hdoes not have BULK Insert rights
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FDM – Database Access The Finit Solutions SeriesThe Finit Solutions Series
 Only the DB Admin can access the FDM DB on the DB server, but
(depending on the version of FDM) the ‘Admin’ can view most of(depending on the version of FDM) the Admin can view most of
the DB tables in the table editor (Tools / Table Editor – make sure
you have secured this menu item so only ‘Admins’ can access it)
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FDM – Back‐Up and Migration The Finit Solutions SeriesThe Finit Solutions Series
p g
 Because the back‐end of FDM consists
of the Folder structure and the DBof the Folder structure and the DB
both these items must be copied in
order to do a full “back‐up” or
i timigration.
 If you wish to do a back‐up or
migration that does NOT include the g
data you can do an XML back‐up
directly from the Workbench.  Simply
click File / Export Then give the XMLclick File / Export.  Then give the XML
file a name and then choose the items
you want to include:
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FDM – Error Logs The Finit Solutions SeriesThe Finit Solutions Series
g
There are 4 main ways to access the FDM Error Logs:
1 In the web click Tools / View Error Log This will open up a1. In the web click Tools / View Error Log. This will open up a
separate window with the user’s error log:
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g
2. In the FDM Folder Structure you can view ALL user Logs:
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g
3. In the web click on Analysis / Log:
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g
4. In the web click on Analysis / Reports to run the FDM Reports:
Audit Reports + System ReportsAudit Reports + System Reports
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g
‐ 22 ‐

FDM – Report Security The Finit Solutions SeriesThe Finit Solutions Series
p y
‐ 23 ‐

FDM – Error at Import The Finit Solutions SeriesThe Finit Solutions Series
Usually there are three possible causes:
p
1. No Import Format is assigned to this location
2 A file that is not consistent with the assigned2. A file that is not consistent with the assigned
import format was loaded (aka the file changed
in formatting compared to last month or ain formatting compared to last month or a
‘journal’ file was accidentally loaded)
3 I t S i t (i id th I t F t f th t3. Import Scripts (inside the Import Format for that
Location) or the Import Action Event Script
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Sample Import Format:
p
Sample GL File:
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p
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FDM – Error at Validate The Finit Solutions SeriesThe Finit Solutions Series
The most common error is, obviously, the
unmapped item:unmapped item:
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The second most common error is the
Intersection Validation Error (HFM only)Intersection Validation Error (HFM only)
‐ 28 ‐

Orange = Invalid Member ‐ The Account, Entity, ICP, or the any of the Custom
dimensions do not exist in HFM. Find out from your HFM Admin the correct mapping
and make the corrections before proceedingand make the corrections before proceeding.
Red = Invalid Intersection – something is wrong with the Account/Custom Dimension
and/or ICP combo.  Verify what members are valid for that intersection and make the
necessary correction.y
Purple = Cannot Write – the current user does not have access to load data to the
target HFM entity. Verify that you have the correct access to the entity/entities that
your location in FDM is/are trying to load data to.  Most often an HFM security issue.
Green = Locked Intersection – the Entity/Scenario/Period you are trying to load to in
HFM is already locked or has been promoted. FDM is unable to export data to
intersections in HFM that have already been locked or promoted.
No Color (Plain Text) make sure target account/s has been flagged as “no input” orNo Color (Plain Text) ‐ make sure target account/s has been flagged as no input or
Custom dimension(s) do not have any member assigned to it. Dimensions must be
assigned the value of [None] if there are no members assigned to it.
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FDM – Error at Export The Finit Solutions SeriesThe Finit Solutions Series
p
 Export Failed – User could not be authenticated.  Screen shot is from FDM
App connecting t HFM.
 User ID, either does not have security rights to target system or user entered
info in the domain when logging into FDM and that info is being passed to
HFM (more likely).  When using MSAD / LDAP  as authenticator, domain
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should be left blank at log in (only use domain for NTLM).

p
 Export Failed – User could not be authenticated. Screen shot is from FDM
App connecting t Hyperion Enterprise.
 User ID, either does not have security rights to target system or user entered
info in the domain when logging into FDM and that info is being passed to
Hyperion (more likely). When using MSAD LDAP as authenticator, domain
‐ 31 ‐
should be left blank at log in (only use domain for NTLM).

p
‐ 32 ‐

p
 Hyperion Enterprise: user does not have security rights,
Accounts/Entities are invalid, Period/Category is Locked
 d/ l k d d h d HFM: Period/Scenario is locked or metadata changed
after validate occurred (Smart Merge)
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FDM – Journal Errors The Finit Solutions SeriesThe Finit Solutions Series
 FDM cannot read a file with any #NA, #VALUE, or #REF cells FDM cannot read a file with any #NA, #VALUE, or #REF cells
resulting from formulas. This also means that if you are loading a
file with Retrieve / Smart View values they must all be properly
pulling back data into the Excel Sheet
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pulling back data into the Excel Sheet

FDM – Map and Database Corruption The Finit Solutions SeriesThe Finit Solutions Series
p p
GL Import
Map Import
‐ 35 ‐

p p
‐ 36 ‐

p p
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p p
There are two possible ways to fix database corruptionp y p
in the maps:
1. Go into the tDataMap table and manually find and delete the corrupted
items (can be very time consuming)
2. Use some custom scripting to Export the corrupt map(s) into Excel and
delete the map from FDM. You can then find the bad entries in the
Excel File and load it back inExcel File and load it back in
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p p
 To Prevent corruption from happening it is a good idea to put
some preventative code in place:
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The Finit Solutions Series
Future Webinars & Contacts

Upcoming Webinars
The Finit Solutions SeriesThe Finit Solutions Series
Dates to be Announced
• Troubleshooting Tips for HFM
• Troubleshooting Tips for Essbase and Planning
• Introduction to Financial Close Management• Introduction to Financial Close Management
• HFM for the Tax Department
To register, or to view past sessions, go to:
www.finitsolutions.com/Insights_Webcast.html
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Finit Contacts The Finit Solutions SeriesThe Finit Solutions Series
Questions?
insights@finitsolutions.com
Questions? ‐> Greg Barrett
gbarrett@finitsolutions.com
Email us for a
‐> Ed DeLise
edelise@finitsolutions.com
678.296.3611
copy of the slides or
link to the recording
‐>Joe Mizerk
jmizerk@finitsolutions.com
link to the recording. j @f
919.349.5029
‐ 42 ‐

Finit solutions troubleshoot fdm like a pro august 2011

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