Fingertips Typing Services provides transcription services for a variety of clients including legal, medical, and property professionals. They have a team of home-based typists with professional secretarial backgrounds. Their services include transcription from audio recordings, digital dictation files, phone dictation, and scanned documents. They ensure accuracy through quality control checks and maintain client confidentiality.

1. Client Presentation (press F5 to begin)

2. Fingertips Typing Services provide transcription services to a wide range of businesses and individuals of varying professions including: Our secretaries are fast, accurate typists with a solid secretarial background. About Us Accurate Consistent Efficient

3. Organisation Chart SECRETARIAL MANAGER TEAM LEADER LEGAL TEAM LEADER PROPERTY TEAM LEADER MEDICAL LEGAL TYPIST LEGAL TYPIST PROPERTY TYPIST PROPERTY TYPIST MEDICAL TYPIST MEDICAL TYPIST TEAM LEADER INTERVIEW AND RESEARCH INTERVIEW TYPIST INTERVIEW TYPIST

4. Home workers Our secretaries are home workers . Interview Legal Medical Property Various Split into five separate fields:

5. Experience Professional bodies we transcribe for include: GPs Lawyers Solicitors Accountants Chartered Surveyors Research consultants Psychiatrists Doctors Students Insurance clerks Financial advisors Estate Agents Inventory clerks Barristers Expert Witnesses Writers

6. Digital Dictation Please contact us for more details The Olympus DS-40 The Philips 9370 DM40 conference kit Philips 955

7. Digital dictation diagram

8. Tape transcription Many firms and individuals still use tapes to record their dictation. Fingertips Typing Services can transcribe from: Mini Micro Standard Steno

9. Transcription from mini disc, video and DVD We can transcribe from: Mini discs DVD VHS video

10. Phone-In Dictation No need for any dictating equipment! Use your phone’s keypad for rewind, fast forward, delete and more!

11. How it works

12. Our Service Types of work we cover include : Audio typing Copy typing / word processing Data entry Presentations

13. Templates

14. Quality Control Checklist Typing test Proof reading

15. Spell check Unclear dictation [s.l. Ridge tiles 4.39] [unclear 22.45]

16. Listening to your dictation If you want to listen to any parts we have marked unclear in your dictation, you can listen to your work by downloading Olympus Lite or Express Scribe. Please ask us for the links to download. Load your dictation into this software and you can go directly to the parts you need to listen to. Express Scribe Olympus Lite

17. Front page of our reports Our transcripts have a front page detailing the voice file name, date, name of typist and any comments regarding the dictation.

18. Service Level Agreement Our Service Level Agreement outlines our levels of service, dates and turnaround and who carries out certain duties. A copy can be seen upon request.

19. Benefits of Outsourcing NO COSTS ON TRAINING STAFF COMPANIES CAN EXPAND WITHOUT TAKING ON EXTRA STAFF NO COSTS ON EMPLOYING TEMPS ONLY PAY FOR TIME USED SAVINGS ON OVERHEADS AND MAINTENANCE NO HOLIDAY AND SICKNESS COSTS NO PAYE OR NI COSTS RELEASES CAPITAL FOR INVESTMENT CUTTING COSTS

20. Benefits of Outsourcing continued WORK FLUCTUATES SO ONLY PAY FOR TIME USED EMERGENCY COVER FOR ABSENT TYPISTS SAME TYPIST FOR CLIENT EACH TIME TIME SAVED TRAINING NEW TEMPS & EMPLOYEES FREES UP TIME SECRETARIES TRAINED IN YOUR PROFESSION DICTATON TRANSFERRED INSTANTLY 24/7 AVAILABILITY TOTAL FLEXIBILITY MORE OFFICE SPACE FAST TURNAROUND EFFICIENCY

21. Costs of an In-House Secretary ANNUAL COST (£) Salary, say plus bonuses (say 1 week’s pay) 25,480.00 Employer’s NI contribution, accountancy/payroll administration 3,352.00 4 weeks holiday; sickness leave (5 days) 2,403.00 Computer depreciation, software maintenance and other employment related costs 700.00 Office space, lighting, heating, consumables, other employment related costs including furniture and cleaning 850.00 Training, induction and appraisal expenses; recruitment and redundancy related costs 450.00 TOTAL ANNUAL ESTIMATED COST, PER TYPIST £33,235.00

22. Secretarial Costs In-House Salary & Bonus (say 1 week ) Employer's NI ; accountancy/payroll admin 4 weeks' holiday pay; sickness leave (5 days) Computer and other employment related costs Office expenses Training, induction, appraisal, recruitment

23. Saving to the Company TOTAL ANNUAL ESTIMATED COST, PER TYPIST £33,235.00 TOTAL ANNUAL ESTIMATED COST FOR FINGERTIPS SERVICE £16,410.00 TOTAL SAVING PER SECRETARY £16,825.00

24. Call answering 01322 351190 07985 111281 0845 300 5245

25. Prices and Turnaround We charge per audio minute and not per hour. This means you know exactly how much each dictation will cost regardless of how long it has taken to type. Prices vary depending on the service you require. There is a minimum charge of £5.00. Audio typing Copy typing Standard 24 hour service: £0.85 per audio minute. Sameday service: £0.95 per audio minute. Overnight service: £1.00 per audio minute. Weekend service: £1.00 per audio minute. 4 hour service: £1.20 per audio minute. Interviews – Intelligent Verbatim (verbatim 20p extra) One to one interviews: £1.00 per audio minute. Three to five persons: £1.10 per audio minute. Six to ten persons: £1.20 per audio minute. £8 per 1,000 words or £15 per hour dependent on the job.

26. Amendments Powerpoint Data entry Mailshots If typos or errors are made by Fingertips they will be amended free of charge provided the work is returned to us within 48 hours of the client receiving it. Extra amendments or additions made by the client will be charged at £15.00 per hour. £3.50 per slide. This may vary depending on complexity . To be discussed with Fingertips, usually charged on a per line basis. £0.25 per letter. Printing £0.10 per page Faxing £0.25 per page Scanning £0.25 per page

27. Invoices and itemised billing

28. Confidentiality and Security Fingertips are registered with the Data Protection Act. Our registration number is Z9837516. Our secretaries are required to sign a Confidentiality Agreement agreeing not to disclose client’s confidential information to third parties. The client is provided with a Confidentiality Agreement signed by the Proprietor of Fingertips. All client information provided to Fingertips is for the use of Fingertips only and will not be disclosed to any third parties. Upon termination of a client then Fingertips will remove all client’s templates from the server. The secretaries must also remove any client material from their computers and this is stated in their Confidentiality Agreement.

29. HIPAA Compliance – Medical Medical transcriptionists and similar services ("Business Associates"), as well as physicians and other providers ("Covered Entities") should: Assign individual subaccount IDs to each "covered entity" and to each MT. Avoid the shared use of individual subaccount IDs. Enforce transmission encryption by requiring the use of SSL for all subaccounts. Set appropriate folder permissions based on the access privileges of each subaccount. Safeguard login IDs and passwords. Avoid the inclusion of individually identifiable information in the names of uploaded files or comments associated with files. Health Insurance Portability and Accountability Act 1996 HIPAA requires every health care provider who does business electronically to comply with the Act. Fingertips Typing Services comply with the Act in relation to the server in so as:

30. Technical The main types of digital file extensions produced by the recorders are : Digital speech standard Windows Media Audio Highly compressed file format. Industry standard for digital dictation. Upload quickly as file size is extremely small. Up to 1/20 th size of a WAV file. Mpeg-1 Audio Layer 3 Wave Form Audio File Good sound quality but files are very large. Most recorders produce WAV files. Compressed files that filter out sounds the human ear cannot hear. Good sound quality. About 12 th size of a WAV file. Similar to MP3. Supported on fewer devices but noticeably better quality . DSS WAV MP3 WMA

31. Testimonials “ They provide a good money’s worth Typing services with always a quick respond on your questions asked. Easy to contact and very service oriented With kind regards.” Anita Pronk Danone “ We have used the Fingertips Typing service for the past year or so and have found it to be very accurate and reliable. On their 24 hour service, letters are usually received well within that timescale and can definitely recommend Fingertips for those who are not touch typists!” Alan Emery AWD Chase de Vere Wealth Mgt. (Client using the Phone In service) “ We have used Fingertips for about 6 or 7 months and have found them to be efficient and accurate and extremely cost effective. They deal just as efficiently with scanned copy typing as digital dictation and clearly know the property business.” Ray Arrowsmith Bowyer Bryce “ I am a busy hospital doctor and have used Fingertips several times a month for over a year mainly for legal reports. The quality is absolutely superb with complex technical terms handled with ease. The turn around times are usually less than a day. I am extremely pleased with the service Fingertips provides.” (Dr J, Bristol)

32. Fingertips has provided work of excellent quality and met tight deadlines. We would definitely recommend this efficient and friendly service.“ Graham Macklin - University Lecturer “ We approached Fingertips recently for help in an emergency situation due to staff difficulties. The service has been prompt, efficient and friendly with a high degree of accuracy. We will be using Fingertips in the future without doubt”. Brenda Brady MRICS – Chartered Surveyor, Director, Prospect Surveyors “ This is to confirm that Fingertips Typing has undertaken two transcription projects for me in the last few months, and they will be doing some more transcription for me next week, transcribing two focus groups. The transcription undertaken to date has been of a high standard, and Fingertips Typing has delivered on time, to the agreed deadlines. In both cases, there has been rather a lot of transcription to undertake in a short space of time e.g. there were over 20 interviews to transcribe, for each project, with a turn around time of a couple of days. It has been easy and straightforward to work with Catherine, and I have found that she has been very responsive when I have needed to talk to her or ask her anything. Caroline Thompson – Market Research Testimonials