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Users and customers alike expect consumer-grade experiences from enterprise software that is focused on achieving outcomes, not technical complexity. Summa’s Human Centered Design Practice works closely with Salesforce Delivery Teams to build implementations that focus on what users want to accomplish by using the system, in the spirit of the “jobs to be done” approach. Learn how this approach changes perspective of both customers and technical teams, and raises Salesforce projects in the specter of truly strategic initiatives within organizations.
With consumer preferences changing as quickly as technology, it's a challenge for financial institutions to keep up. Digital Insight and Cornerstone Advisors shared valuable takeaways aimed at guiding CEOs, CFOs and CIOs in approaching new channels and optimizing existing strategies to provide increased returns now and into the future.
Survey results, analysis, commentary and analysis from over 1000 participants of the 2008 Online Customer Engagement survey. Brought to you by Econsultancy and the cScape Customer Engagement Unit.
«SOMshare» 2.12.2013: «Social Media @ Credit Suisse: Ein Spagat zwischen Akti...SOMshare
"Social Media @ Credit Suisse: Ein Spagat zwischen Aktivierung und Regulierung"
(Barbara Müry Erni, Web Strategy, Credit Suisse)
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- Social Media Governance: Social Media Competence Center, Guidelines and Trainings
- Social Media Plattform Strategie: Channel Management und Überblick über Initiativen
- Erkenntnisse & Herausforderungen
Forward thinking organizations understand that social business is so much more than a marketing campaign, however many struggle with finding the starting line for ways to bring social business into their organization. This presentation take executives through a structured approach for developing social business initiative from concept to pilot, including ROI measures. Mini-case studies help bring concepts to life.
During our SHSMD Connections 2015 solutions spotlight session, Bluespire healthcare and digital strategists discussed how organizations across the country are analyzing data and improving patient engagement, while simultaneously making experiences more personalized.
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The findings of this research study (purchase on Amazon.com) examines the impact social media has on consumers and decision-makers around the world and characterizes the impact of social influence models. The Social Mind research explores the best practices of using social business as a platform to strengthen sustainable methods for working and living in new, interactive and collaborative business world. It identifies key characteristics and insights into the engagement behaviors of influencers and individuals, and how organizations can maximize reach and influence to execute on what we call the new Principals of Engagement in the Millennium.
What one trend, challenge or opportunity are you predicting will impact the events industry most in 2015?
Want to know the future? Get your own copy now and find their answers on this year’s trends, opportunities and challenges that will affect your business.
The CCNG Magnet Program is an exclusive Professional Peer Network (PPN) established to share knowledge and experience between contact center executives. It connects leaders to peers, colleagues and knowledge from throughout the industry. It is the best way to effectively build and leverage an industry-wide network of top contacts and best-practice experience.
3 Opportunities the Coronavirus Crisis Uncovers for Improving Bank OperationsConnieG2
We reveal the top three operational inefficiencies the Coronavirus outbreak and subsequent repercussions have exposed, and how to turn them into opportunities.
Joining Publicis Sapient means while joining a single, global team that is dedicated to making an impact in the world, together.
Hear from members of our global executive leadership team about why they chose a career at Publicis Sapient and what keeps them here.
Consider a career at Publicis Sapient and start your journey to NEXT.
Role of social media in performance reporting, a discussion briefCIRI2014
A joint publication from Canadian Investor relations Institute (CIRI) and Canadian Institute of Chartered Accountants. Social media is about creating a presence online and an awareness of what a company is and what it does. We hope this publication will be useful to you.
Patricia MacPherson
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pmacpherson@ciri.org
How HorizonCX uses UXPressia to create better mapsUXPressia
Learn how HorizonCX, an agile consulting company, encourages their customers to use customer journey mapping approach and keep maps as living docs.
✨ More stories about how UXPressia helps companies achieving their goals >> https://uxpressia.com/case-studies
✏️ Create an account and build your own customer journey map or persona for free >> https://uxpressia.com/
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how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
This is because pi network is not doing any pre-sale or ico offerings, the only way to get my coins is from buying from miners. So a merchant facilitates the transactions between the miners and these exchanges holding pi.
I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
#kyc #mainnet #picoins #pi #sellpi #piwallet
#pinetwork
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...beulahfernandes8
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NBFCs are critical in bridging the financial inclusion gap.
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Economic Impact
NBFCs contribute significantly to India's GDP.
They support sectors like micro, small, and medium enterprises (MSMEs), housing finance, and personal loans.
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
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Yes of course, you can easily start mining pi network coin today and sell to legit pi vendors in the United States.
Here the telegram contact of my personal vendor.
@Pi_vendor_247
#pi network #pi coins #legit #passive income
#US
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how to sell pi coins on Bitmart crypto exchangeDOT TECH
Yes. Pi network coins can be exchanged but not on bitmart exchange. Because pi network is still in the enclosed mainnet. The only way pioneers are able to trade pi coins is by reselling the pi coins to pi verified merchants.
A verified merchant is someone who buys pi network coins and resell it to exchanges looking forward to hold till mainnet launch.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
what is the future of Pi Network currency.DOT TECH
The future of the Pi cryptocurrency is uncertain, and its success will depend on several factors. Pi is a relatively new cryptocurrency that aims to be user-friendly and accessible to a wide audience. Here are a few key considerations for its future:
Message: @Pi_vendor_247 on telegram if u want to sell PI COINS.
1. Mainnet Launch: As of my last knowledge update in January 2022, Pi was still in the testnet phase. Its success will depend on a successful transition to a mainnet, where actual transactions can take place.
2. User Adoption: Pi's success will be closely tied to user adoption. The more users who join the network and actively participate, the stronger the ecosystem can become.
3. Utility and Use Cases: For a cryptocurrency to thrive, it must offer utility and practical use cases. The Pi team has talked about various applications, including peer-to-peer transactions, smart contracts, and more. The development and implementation of these features will be essential.
4. Regulatory Environment: The regulatory environment for cryptocurrencies is evolving globally. How Pi navigates and complies with regulations in various jurisdictions will significantly impact its future.
5. Technology Development: The Pi network must continue to develop and improve its technology, security, and scalability to compete with established cryptocurrencies.
6. Community Engagement: The Pi community plays a critical role in its future. Engaged users can help build trust and grow the network.
7. Monetization and Sustainability: The Pi team's monetization strategy, such as fees, partnerships, or other revenue sources, will affect its long-term sustainability.
It's essential to approach Pi or any new cryptocurrency with caution and conduct due diligence. Cryptocurrency investments involve risks, and potential rewards can be uncertain. The success and future of Pi will depend on the collective efforts of its team, community, and the broader cryptocurrency market dynamics. It's advisable to stay updated on Pi's development and follow any updates from the official Pi Network website or announcements from the team.
Seminar: Gender Board Diversity through Ownership NetworksGRAPE
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BYD SWOT Analysis and In-Depth Insights 2024.pptxmikemetalprod
Indepth analysis of the BYD 2024
BYD (Build Your Dreams) is a Chinese automaker and battery manufacturer that has snowballed over the past two decades to become a significant player in electric vehicles and global clean energy technology.
This SWOT analysis examines BYD's strengths, weaknesses, opportunities, and threats as it competes in the fast-changing automotive and energy storage industries.
Founded in 1995 and headquartered in Shenzhen, BYD started as a battery company before expanding into automobiles in the early 2000s.
Initially manufacturing gasoline-powered vehicles, BYD focused on plug-in hybrid and fully electric vehicles, leveraging its expertise in battery technology.
Today, BYD is the world’s largest electric vehicle manufacturer, delivering over 1.2 million electric cars globally. The company also produces electric buses, trucks, forklifts, and rail transit.
On the energy side, BYD is a major supplier of rechargeable batteries for cell phones, laptops, electric vehicles, and energy storage systems.
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
Which Crypto to Buy Today for Short-Term in May-June 2024.pdf
Financial Advisory in a Social World
1. Financial Advisory in a Social World
Given the ubiquity of social networking, financial advisory firms must
focus on creating a technology platform using social networking concepts,
which will allow them to interact with clients in a 24x7 environment.
Executive Summary
Financial advisory is a high-touch, client-facing
business. In today’s complex financial invest-
ing world, the financial advisor’s role in helping
customers manage their finances has become
extremely critical. This fast-moving world also
calls for advisors to be available for their clients
at all times to be able to engage, educate, focus
and reassure them. We believe that the financial
advisory business will need to adopt a socio-
business view to bring customers together, and
also closer to their advisor, using Web 2.0 tech-
nologies that will enable them to share, interact
with and benefit from social networking.
In this paper we propose a socio-business frame-
work for financial advisory firms to understand
the enterprise benefits that a social networking
technology platform can bring to their businesses.
Introduction
Stacey Gilbert manages the treasury operations
of a mid-tier technology company. She has been
on the lookout for a good investment opportu-
nity for the unused cash pile that her firm has
amassed over the past couple of years. She
wants to invest this cash in assets that are safe,
liquid and short-term. Mark Kemble, her financial
advisor from ABC Bank, proposed some money
market instruments as possible investment
options. However, Stacey realizes it will take
further meetings with Mark to fully understand
the products and decide if they meet her needs.
Unfortunately, Mark will be away for the next cou-
ple of weeks and will not be available to discuss
the products with her. From her past experience
with the bank, she knows that once she finalizes
the product, there will be plenty of paperwork to
complete before she can actually invest. Time is
running out as she has been under pressure from
her management to reduce the cost incurred on
the idle cash.
In the not-too-distant future, we believe, profes-
sionals like Stacey will be able to conduct busi-
ness with their financial advisors using social
networking platforms. This will allow them to
interact and transact with their advisors in the
manner and at the time they want.
Social networking has been around for several
years. Fuelled by Web 2.0 technologies, it has
now become arguably the most popular means
of interacting, collaborating and networking with
people and organizations. Over 66% of all adult
Internet users are connected to one or more
social media platforms,1
spending on average
about 400 minutes per month on popular social
networking sites such as Facebook and Pinterest.2
cognizant 20-20 insights | july 2013
• Cognizant 20-20 Insights
2. cognizant 20-20 insights 2
The central idea for financial advisors is to create
a “blue ocean” capability by fashioning a technol-
ogy platform using social networking concepts,
which will allow them to interact with clients and
run business operations.
Current Business Landscape
A financial advisor to individual and institutional
investors is responsible for establishing the
liquidity needs, return needs and risk appetite of
the investors, based on which appropriate goals
and objectives are decided and an overall finan-
cial plan is drawn up.
The process flow in Figure 1 provides a simpli-
fied overview of traditional financial planning as
practiced by most financial advisors.
To start the financial planning process, the client
is expected to provide all financial information
right at the beginning, or else multiple appoint-
ments and meetings are scheduled until all the
relevant information is obtained. The linear
financial planning model makes the data gather-
ing exercise daunting for the client and could lead
to procrastination on the client’s part.
From a financial advisory perspective, it is inter-
esting to note that most users on social media
platforms are over 25 years old and the fastest
growing segment is over 50 years of age. Today,
clients are getting used to
a collaborative and inter-
active way of life that is
driven by social networking
technology. The next gen-
eration of clients will take
this for granted. Therefore,
it is important for financial
advisors to offer a full set
of services via media that
clients are accustomed to.
Social networking presents
a unique business opportu-
nity for financial advisory
firms to not only connect
advisors, clients and other
stakeholders with each
other in a 24x7 “always
on” environment, but also to provide products
and services to clients and perform internal
processes.
The central idea for
financial advisors
is to create a “blue
ocean” capability
by fashioning
a technology
platform using
social networking
concepts, which
will allow them to
interact with clients
and run business
operations.
Traditional Financial Planning Process of Financial Advisory firms
Figure 1
Objective
Generate
Financial Plan
Current
Financial State
Future
Financial State
Describe Gap
Develop a Plan
Gather
Relevant
Information
Information on
Current Income,
Expense, Assets
and Liabilities
Short-term and
Long-term
Financial
Needs
Financial Needs
and Current
State Deviation
Finalize on the
Plan to be
Implemented
Analyze
Information
Strategy Process Flow Experience Outcome
Fix appointment & schedule
multiple interviews
Share hard-copy of document
Review materials, prepare
questions for interview,
gather information
Conduct interview, have
multiple in-persion
discussions
Analyze current and future
state to identify the needs,
shortfall
Prepare and share an outline
with recommended financial
products
Discuss and get feedback &
views
Make modifications as per
discussions
3. cognizant 20-20 insights 3
After the exhaustive data-gathering exercise, the
financial advisor completes financial planning
projections for the client. Financial advisors may
take several days or weeks to analyze the client
information, and schedule an appointment to
present the results. During the presentation, if the
client shares new information or wishes to look
at a different version of the projections, further
analysis takes place for several days or weeks,
which is followed by another meeting. Such an
experience discourages clients from testing the
plan with multiple possibilities in terms of life
events. Instead of providing
clients with a positive inter-
active experience, financial
advisors end up providing a
slow, back-and-forth itera-
tive process.
Financial planning is no
longer about delivering the
”plan” as an end product. It
is about continually align-
ing the clients’ money with
their goals, as their lives
and circumstances change.
This means that the value
of financial planning is
rooted in the ongoing experience that the client
has while engaging in the planning process.
We believe that the continuing maturity of the
financial advisory profession, advancements in
technology and changing customer behavior
patterns will define the “future of work” for the
financial advisory business.
We propose a “socio-business framework”
for financial advisory firms. We believe this
framework will enable firms to use social media
concepts to enable a more efficient, interactive
and collaborative association between internal
and external stakeholders.
Socio-Business Framework
The socio-business framework allows advisors
to be responsive, attentive, willing and able
to provide the information or assistance that
clients need. Clients who have a positive experi-
ence interacting with the advisor are more likely
to buy a product or service, recommend the advi-
sor and/or continue with the existing relationship.
The basic elements of the socio-business frame-
work for the financial advisory business are:
We believe that the
continuing maturity
of the financial
advisory profession,
advancements in
technology and
changing customer
behavior patterns
will define the
“future of work”
for the financial
advisory business.
Social Experience
Figure 2
InformationGatheringFinancialPlanning
Gather Client Info
Assess and Evaluate
Client Data (Risk
Appetite, Financial
Health, Age Group, etc.)
Interact
(Text/Video)
Plan
Sign-off
Discuss Financial Plan
Client-Advisor
Private Network
Client Network
(Peer/Expert)
Interact (Text/Video/Chat)
Upload/View Cash-flow
Projections
Disclosure Agreement
Advisor
Create
Plan
Advisor
Client
Peer/
Expert
View
Client Peer
Network
Client
Experts
4. cognizant 20-20 insights 4
Social Experience
The social experience is all about information
seeking and information dissemination. It is
driven by:
• Exploring the advisory marketplace looking
for resources and information that will help
clients chart the financial course to meet their
objectives. This includes connecting clients
to each other to enable peer support and to
make clients feel connected to and a part of
the organization.
• Formulating a plan to achieve the desired
outcome through interactions with the finan-
cial advisor, peer groups and expert groups.
• The course of action selected by the customer
is validated by objective evidence. Reinforce-
ment may come in the form of expert reviews,
peer comments and other trusted sources.
Connect and Collaborate
Customer interactions with an organization
typically do not make it past the employee speak-
ing with the customer. In a social business frame-
work, the customer can connect with a wider
group, involving peers and other employees.
When the customer submits a request or gives
feedback on a product or service, these can be
discussed internally within the employee network
for viability and feasibility, and a response can
be sent to the customer. Also, the feedback or
request can be debated and discussed within the
client’s peer group.
Objective-Driven Networks
Clients view the organization as one entity and
expect it to function as a single unit and not
as functional silos. The socio-business frame-
work provides mechanisms that make everyone
in the organization responsible for collabora-
tion. For instance, financial advisors, the client
management team and the marketing team can
collaborate in a social network for the customer
onboarding process.
Technology
Social technology is about communication using
electronic devices and networks. Socio-business
for financial advisory can benefit by:
• Choosing social tools based on the way
the business communicates, whether it is one-
to-one conversations or broadcasting, text or
audio, feeds or streams.
• Enabling individuals to use the device
best suited to their needs and keeping them
connected everywhere and at all times.
• Adding social collaboration capabilities to
the applications employees use to do their
jobs, and allowing information sharing within
the context of business processes.
Compliance
In order to comply with most industry and
government regulations, including FINRA, all
company data including electronic communica-
tion traffic over blogs, discussion forums, private
chat and message broadcast are archived and
stored. Social technology can enable these to be
easily retrieved for regulatory compliance and
legal discovery.
The goal of the socio-business framework is to
create an environment where clients feel that the
Event/Campaign Management
Figure 3
EventManagement
Advisor
A client can be part of at least
one event network. An example
of this would be segmentation
based on risk appetite, financial
goal, etc.
Event
Network 2
Creates
Client
Network
Assigns
Client
Assigned to
Event
Network 1
5. cognizant 20-20 insights 5
journey to their desired outcome is easy and rel-
evant to their needs.
Conclusion
Conducting financial advisory business over a
technology platform built using social networking
concepts will become as ubiquitous as Internet
and mobile banking are today. The time is ripe
for financial advisors to understand, evaluate
and embrace a technology-driven socio-business
culture. They need to understand and assess the
impact of this culture using the socio-business
framework and then create a roadmap of how to
transform their business operations to emerge as
leaders in the industry.
Figure 4
ProspectsManagement
Advisor Look-up
Search for
Advisor
View Advisor
Profiles
Convert a Lead
Exchange Messages
Within Lead Network
(Private/Public)
Interact with
Advisor
(Private Text/Video)
View
Demo
Handle Queries/Support
Call
Center
Manage a Campaign
Launch
Campaign
Interact Within
Campaign-Specific Network
Join &
Participate in
Campaign
Publish
Marketing
Material
Track
Campaign
Client
Volunteers
Request to Register
(Directly)
Add Prospect
to Lead
Network
Request to
Register
(Through
Campaign)
Advisor
Advisor
Advisor
Prospect
Prospect
Prospect
Other
Leads
Other
Prospects
Prospect/Lead Management
Footnotes
1
http://pewinternet.org/Commentary/2012/March/Pew-Internet-Social-Networking-full-detail.aspx
2
http://www.blogherald.com/2012/06/07/social-networks-broken-down-by-demographic-infographic/
References
• Information on usage of social media, http://ansonalex.com/infographics/social-media-usage-statis-
tics-2012-infographic/.
• Social media and decision-making, http://dssresources.com/faq/index.php?action=artikel&id=225.
• Gilder, G., “Metcalf's Law and Legacy,” Forbes ASAP, September 1, 1993, http://www.discovery.org/a/41
and http://www.gildertech.com/.
• Usage of social media for investments decision-making, http://mindfulmoney.co.uk/10057/investing-
strategy/incorporating-social-media-into-investment-decisionmaking.html and http://money.usnews.
com/money/personal-finance/mutual-funds/articles/2012/01/31/investors-increasingly-tap-social-
media-for-stock-tips.
• Making a case for socio-business network, http://www.altimetergroup.com.