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1. The document discusses the history and operation of pawn shops in Malaysia, focusing on two case studies, Joong Ngeen Pawnshop in Alor Gajah and Choong Xin Pawnshop in Kota Damansara. 2. It analyzes the similarities and differences between the two shops, including their customers, origins, strategies, shop layouts, and locations. 3. Recommendations are provided to help pawn shops improve their brand recognition, change public perception, enhance customer service, and manage their image.
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Final pawnshop-slide
This document discusses two pawnshops in Malaysia - Joo Ngiene Pawnshop in Alor Gajah and Choong Xin Pawnshop in Kota Damansara. It provides background on the history of pawnshops and then describes key aspects of the two businesses like their exterior, products offered, customer service, and ownership. Comparisons are made between the shops and recommendations are provided around improving brand recognition, changing perceptions, enhancing customer service, and updating image management. The document concludes by noting that Choong Xin Pawnshop has been commercially successful.
Pawnshop
1) The document discusses the history and businesses of two Malaysian pawnshops: Joo Ngien Pawnshop in Melaka and Choong Xin Pawnshop in Kota Damansara.
2) It analyzes the similarities and differences between the two shops in areas like customers, strategy, shop layout, and interest rates.
3) Recommendations are provided to help pawnshops improve brand recognition, change perceptions, enhance customer service, and manage their image. The document concludes that Choong Xin Pawnshop has been commercially successful.
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Final pawnshop-slide
This document discusses two pawnshops in Malaysia - Joo Ngiene Pawnshop in Alor Gajah and Choong Xin Pawnshop in Kota Damansara. It provides background on the history of pawnshops and then describes key aspects of the two businesses like their exterior, products offered, customer service, and ownership. Comparisons are made between the shops and recommendations are provided around improving brand recognition, changing perceptions, enhancing customer service, and updating image management. The document concludes by noting that Choong Xin Pawnshop has been commercially successful.
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1) The document discusses the history and businesses of two Malaysian pawnshops: Joo Ngien Pawnshop in Melaka and Choong Xin Pawnshop in Kota Damansara.
2) It analyzes the similarities and differences between the two shops in areas like customers, strategy, shop layout, and interest rates.
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2) The author discusses how growing up in a competitive environment led them to experience social facilitation, working harder in the presence of classmates and when parents monitored their studies. However, the author's performance declined in less familiar subjects like Chinese when watched by teachers.
3) The author realized that social loafing can occur in close-knit groups, where members rely too heavily on each other. While some take on more work,
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His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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- 1. ` PAWN SHOPS Integrated Project Effective Public Communication | English 2 | Economics ALOR GAJAH|| Kota Damansara Lecturers : MS THIVILOJANA | MS CASSANDRA | MS TAY Members : Justin Chong Yong Sheng 0322845 Michelle Wong Sook Yin 0322362 Lew Quo Ming 0322884 Liew Cherng Qing 0322613 Ee Hui Teng 0322548 Cham Zheng Chee 0322317
- 2. the HISTORY
- 3. Islamic pawn broking in Malaysia The distinctive sign outside a pawnbroker's shop In the East, the business model existed in China over 3000 years ago. In the west, "pawnbroking" existed in the Ancient Greek and Roman Empires. Pawn broking (lending money on portable security), one of the oldest professions.
- 4. the BUSINESSESJOO NGIEN Pawnshop,ALOR GAJAH || CHOONG XIN Pawnshop,KOTA DAMANSARA
- 5. JOO NGIEN PAWNSHOP, ALOR GAJAH
- 6. JOO NGIEN PAWNSHOP THE BUSINESS THE EXTERIOR THE OWNER | THE TEAM THE PRODUCT THE OWNER THE CUSTOMER SERVICE THE GOLD EARRINGS THE GOLD NECKLACES
- 8. CHOONG XIN PAWNSHOP THE BUSINESS THE EXTERIOR THE EXTERNAL FEATURES THE BRAND THE CUSTOMER SERVICE THE MANAGER | THE TEAM THE CUSTOMERS
- 13. BRAND RECOGNITION CURRENT ISSUE: Unawareness of the public. RECOMMENDATION: Modern Technology||Promotion Highlight||Specialty Share||Expertise
- 14. CHANGING PERCEPTION CURRENT ISSUE: False perception RECOMMENDATION: Promote ||Acknowledgement Reconstruction||Expand range of pawn items Collaboration||Proper planning
- 15. CUSTOMER SERVICE CURRENT ISSUE: Neglect importance of customer service. RECOMMENDATION: Train ||Lending and return policies Understand ||Laws and Transaction Feedback ||Improvement
- 16. IMAGE MANAGEMENT CURRENT ISSUE: Exterior and interior design of the shop is too conventional. RECOMMENDATION: Exploring new design layout||Attract customers Maintenance||Keeping a fresh look
- 17. THE STRATEGY
- 18. EXPERIENCE || determine quality, price, value KNOWLEDGE || trained staff ECONOMY CONDITION || flexibility in price JOO NGIEN PAWNSHOP, ALOR GAJAH
- 19. CUSTOMER SERVICE || fulfill customer needs TECHNOLOGY || determine price and quality SECURITY || well-equipped security system CHOONG XIN PAWNSHOP, KOTA DAMANSARA
- 20. THE COMPETITOR
- 21. JOO NGIEN PAWNSHOP, ALOR GAJAH CIMB BANK MAYBANKGOLD STORE || THE COMPETITORS ||
- 22. CHOONG XIN PAWNSHOP, KOTA DAMANSARA || THE COMPETITORS || RHB bank, Ambank HSBC bank Visiber Jewelry Store
- 24. the CONCLUSIO
- 25. CHOONG XIN PAWNSHOP, KOTA DAMANSARA Commercially successful