The document discusses how IDLC uses HR software and Flexicube software to manage various HR and business functions. The HR software allows IDLC to track employee attendance and leave, provide pay slips, evaluate tax obligations and employee performance. It also facilitates employee training. Flexicube provides customer relationship management, customer profitability reporting, credit risk analysis, enterprise financial reporting and key performance indicators. The document also discusses how IDLC uses Microsoft Lync to improve communication and collaboration between employees through presence status, instant messaging, conferencing and remote access.
Creating a Unified Data Strategy for Risk-Adjusted PaymentsCognizant
Taking a holistic approach to addressing tighter Medicare data requirements and new risk models will help payers optimize data accuracy for risk-adjusted payments as well as improved operations, patient health and regulatory compliance.
Customer profitability analysis gpg 37 march 02Nicholas Wu
This document provides an overview of customer profitability analysis. It discusses how companies are increasingly focusing on determining the profitability of individual customers and customer segments. Customer profitability analysis uses tools like activity-based costing to understand the costs of serving customers and the lifetime value of customers. Some key points made in the document include:
- Companies are using customer profitability analysis to provide different levels of service to profitable vs. unprofitable customers. This allows them to improve overall corporate profits.
- Understanding customer profitability requires analyzing the drivers of both customer revenues and costs of serving customers.
- Customer satisfaction alone is not enough; companies must satisfy customers profitably to improve shareholder value.
- Models
The document discusses calculating profitability for banks using activity-based costing. It involves determining the net interest income and margin, adjusting for risk, deducting expenses allocated using ABC, and determining the net contribution and value added by each customer. ABC involves tracking costs by resource, activity, and cost object. Resources include bank departments. Activities are customer transactions by product and channel. Cost objects group transactions by customer lifecycle events and determine transaction costs, product and channel costs, and customer profitability.
Optimizing IT Operations with Natural Language ProcessingCognizant
As artificial intelligence becomes increasingly mainstream, natural language processing techniques are emerging to help IT teams gain enhanced understanding of their operations landscape and to further optimize the ticket management process.
The document summarizes Oracle's Financial Services Customer Order Management (FS COM) solution. It discusses how FS COM can help banks streamline the account origination process, increase cross-selling opportunities, and offer customized product packages. Key benefits of FS COM include reducing inefficiencies, ensuring application accuracy, and providing recommendations to increase sales. FS COM integrates with core banking systems and uses a dynamic catalog to quickly bring new products to market.
1. The document discusses implementing an end-to-end ticketing system to track customer issues across multiple departments and systems. This allows for better communication with customers and coordinated internal problem solving.
2. Key benefits include preserving customer information during handoffs, minimizing repetition for customers, and providing a single place to store relevant troubleshooting data from different systems.
3. Implementing an end-to-end ticketing system requires understanding customer journeys, analyzing internal workflows, standardizing codes, integrating available customer and operational data, and unifying processes into a single ticketing platform.
The CRM market in India is valued at approximately INR ab billion in 2012 and is estimated to grow at a CAGR of ~xyz% over 2013-2018. Telecom is the largest procuring sector within the Indian CRM market. The major players implementing CRM solutions are Company A, B, C and D, followed by Company E and F. Drivers of CRM adoption include improved customer relationships and operational efficiency, while challenges are implementation costs and lack of awareness of benefits. Emerging trends include rising cloud adoption, demand for transparency, social CRM, and mobile CRM.
Creating a Unified Data Strategy for Risk-Adjusted PaymentsCognizant
Taking a holistic approach to addressing tighter Medicare data requirements and new risk models will help payers optimize data accuracy for risk-adjusted payments as well as improved operations, patient health and regulatory compliance.
Customer profitability analysis gpg 37 march 02Nicholas Wu
This document provides an overview of customer profitability analysis. It discusses how companies are increasingly focusing on determining the profitability of individual customers and customer segments. Customer profitability analysis uses tools like activity-based costing to understand the costs of serving customers and the lifetime value of customers. Some key points made in the document include:
- Companies are using customer profitability analysis to provide different levels of service to profitable vs. unprofitable customers. This allows them to improve overall corporate profits.
- Understanding customer profitability requires analyzing the drivers of both customer revenues and costs of serving customers.
- Customer satisfaction alone is not enough; companies must satisfy customers profitably to improve shareholder value.
- Models
The document discusses calculating profitability for banks using activity-based costing. It involves determining the net interest income and margin, adjusting for risk, deducting expenses allocated using ABC, and determining the net contribution and value added by each customer. ABC involves tracking costs by resource, activity, and cost object. Resources include bank departments. Activities are customer transactions by product and channel. Cost objects group transactions by customer lifecycle events and determine transaction costs, product and channel costs, and customer profitability.
Optimizing IT Operations with Natural Language ProcessingCognizant
As artificial intelligence becomes increasingly mainstream, natural language processing techniques are emerging to help IT teams gain enhanced understanding of their operations landscape and to further optimize the ticket management process.
The document summarizes Oracle's Financial Services Customer Order Management (FS COM) solution. It discusses how FS COM can help banks streamline the account origination process, increase cross-selling opportunities, and offer customized product packages. Key benefits of FS COM include reducing inefficiencies, ensuring application accuracy, and providing recommendations to increase sales. FS COM integrates with core banking systems and uses a dynamic catalog to quickly bring new products to market.
1. The document discusses implementing an end-to-end ticketing system to track customer issues across multiple departments and systems. This allows for better communication with customers and coordinated internal problem solving.
2. Key benefits include preserving customer information during handoffs, minimizing repetition for customers, and providing a single place to store relevant troubleshooting data from different systems.
3. Implementing an end-to-end ticketing system requires understanding customer journeys, analyzing internal workflows, standardizing codes, integrating available customer and operational data, and unifying processes into a single ticketing platform.
The CRM market in India is valued at approximately INR ab billion in 2012 and is estimated to grow at a CAGR of ~xyz% over 2013-2018. Telecom is the largest procuring sector within the Indian CRM market. The major players implementing CRM solutions are Company A, B, C and D, followed by Company E and F. Drivers of CRM adoption include improved customer relationships and operational efficiency, while challenges are implementation costs and lack of awareness of benefits. Emerging trends include rising cloud adoption, demand for transparency, social CRM, and mobile CRM.
Revenue management is a business strategy that optimizes profitability by varying prices based on demand factors. It originated in the airline industry in the 1970s when American Airlines introduced yield management to gain an advantage over competitors. Revenue management has since been adopted by hotels and other industries to increase revenues 3-6% or more by using technology to set consistent, data-driven pricing. While computer systems help, revenue management requires organizational cultural changes and coordination across departments to be most effective.
APPLYING DATA MINING IN CUSTOMER RELATIONSHIP MANAGEMENTIJITCA Journal
In this article we are going to define the overall customer relationship management (CRM) and Data mining, Factors between the techniques and software to "data mining" in "CRM" and the interaction between two concepts. For this purpose and after that in past studies and reports on issues of "data mining" and "CRM" took place between them. The effect of "data mining" and extract latent information from large databases of valuable customer has made their determination, and aintenance in order to attract customers through its taken a step forward and ultimately achieve profitability and efficiency are
good.
Rethink Your Software Licensing Monetization StrategyFlexera
This whitepaper discusses how software companies can introduce subscription licensing models to generate recurring revenue streams. Some key points:
- Perpetual licenses are still dominant but subscription models are growing as cloud/SaaS grows. Subscription licenses provide recurring revenue over time rather than an upfront lump sum.
- Subscription models offer benefits like predictable recurring revenue, flexibility to meet different customer needs, and lower upfront costs that can open new markets. However, they require changes to business processes like pricing, product numbering, renewals, and revenue recognition.
- When implementing a subscription model, companies should add it without replacing perpetual licenses. They also need to align compensation, pricing structures, and operations to support the subscription business
BTO BSM for Wholesale Banking circa 2006djasso7494
The document summarizes an HP Business Service Management solution for wholesale payments that helps address challenges facing wholesale banking executives. The solution provides visibility into payment processes, enables customer self-service, improves operational efficiency, and reduces operational risk. It also lays the foundation for long-term transformation towards an enterprise payments strategy. The solution monitors business processes and underlying IT infrastructure from a single console.
The document provides an overview of key concepts related to customer relationship management (CRM) including data capture, analysis, and strategic decision making. It also discusses how CRM can help with up-selling and cross-selling products. Additional topics covered include business intelligence (BI), e-marketing, and e-advertising. Specifically, it defines BI as providing the right data at the right time to facilitate decision making, and defines e-marketing as utilizing electronic technologies like the internet for marketing strategy.
This document provides an overview of relationship marketing and customer relationship management (CRM). It discusses the meaning and scope of relationship marketing, including its focus on building internal and external relationships with key stakeholders. It also outlines the evolution of relationship marketing approaches over time from direct mail to loyalty marketing. The document then covers characteristics of relationship marketing like being a business strategy, involving two-way relationships, and being customized. It also discusses types of customer relationships, fundamental CRM concepts, and strategies for planning and implementing relationship marketing and CRM programs.
Business Intelligence and Analytics for ICICI BankPrajakta Talathi
ICICI Bank uses business intelligence and analytics for various internal and external processes. Internally, it uses techniques like customer profitability analysis and segmentation to identify profitable vs unprofitable customers. Externally, it uses credit card fraud detection analyzing spending patterns to detect fraudulent transactions. The bank analyzes customer data from transactions using tools like Excel, SPSS to generate insights and make recommendations like personalized offers, cross-selling, retention strategies to increase revenues and profitability.
The document discusses key performance indicators (KPIs) in the retail banking sector and the need for business intelligence and data warehousing in banking. Some important KPIs mentioned are total cash deposits, average annual deposits, number of depositors per branch, and number of default borrowers. Business intelligence can help with risk management, improving operational efficiencies, customer segmentation, cross-selling products, and meeting regulatory requirements. Examples provided demonstrate how business intelligence helped banks like Bank of India and ICICI Bank optimize operations and boost customer acquisition.
Odoo OpenERP 7.0 version has come with very effective Point-of-Sale module. Odoo OpenERP 6.0.3 version also contains the same module but the major difference is, here it is a new touchscreen Odoo OpenERP Point of Sale interface.
The system works offline when internal connection not available. The data get sysnchronise as soon as the internet connection is available. This functionality will work on all the screen touch screen like iPad, iPod, any Tablet PC.
The key features are as follows:
A) Generic Features of POS :
1) Super clean interface for POS order entry
2) Work with the hardware you already have eg : Touch screen, Barcode scanner, Printer, Cash Drawer etc.
3) It can handle multiple orders at a time
4) Works in online - offline mode
5) Integrated with inventory management
6) Integrated with Accounting module
B) Enhanced Features :
1) Loyalty Management :
a) provision to declare user defined rules to issue redeemable points
b) Points redemption rules definition
c) Rules can be defined for specific duration, product category or on sales invoice & on retail branch
d) User defined points redemption schemes
e) Keeping track of transaction wise points earned,
redeemed & closing balance
2) Gift Voucher Management :
a) Provision to define gift vouchers with different denominations
b) Provision to define validity for each of gift voucher
Unique id for each gift voucher
c) Close monitoring/ validations on unauthorized gift vouchers
d) Gift Voucher redemption
The presentation of 'Management Information System' subject of TEIT under 'University of Pune' INDIA.
Author and Teacher: Tushar B Kute
http://www.tusharkute.com
tbkute@gmail.com
Not knowing your costs is an expense you can’t afford.
Your Challenge
While IT departments provide valuable services to their organizations, it is frequently unclear how much these services cost. CIOs often find themselves in a position where they cannot articulate exactly how much it costs to deliver a given service in order to justify the service’s value.
Our Advice
Critical Insight
IT capital and operational costs are captured in accounting ledgers using financial constructs that lend themselves well to financial reporting, but obscure the true cost to deliver each IT service.
Translating accounting ledgers to IT service costs is a difficult process that may sometimes appear arbitrary.
The data required for detailed service-based costing is often unavailable.
Service-based costing is not for everyone. It requires clearly defined goals and commitment to be successful.
You don’t have to be perfect to gain value from service-based costing. Imperfect analysis can still point you in the right direction for improvement.
Nobody trusts a “black box.” Be transparent with results.
Impact and Result
Use a method of determining the full cost of services that provides a reasonable level of accuracy without overburdening staff with excessive analysis and investigation.
Optimize the balance between analytical effort and accuracy of service costing by understanding your service cost accuracy needs and matching them to an appropriate level of service-based costing capability.
Develop the right level of service-based costing capability by applying the methods in this blueprint.
DEMAND MANAGEMENT AND CUSTOMER SERVICEAshish Hande
This chapter discusses demand management, customer service, and order fulfillment. It covers forecasting methods like traditional forecasting and collaborative planning, forecasting, and replenishment. Key aspects of order fulfillment discussed include order management, order cycles, and order placement trends. The chapter also examines customer service and the relationship between logistics and marketing. Effective demand management, order fulfillment, and customer service are important for supply chain management.
Customer relationship management and supply chain managementRohit Kumar
Customer relationship management (CRM) is a model for managing a company's interactions with current and future customers using technology to organize sales, marketing, customer service, and technical support. CRM helps companies identify and reward loyal customers to retain business, acquire new customers through improved marketing efficiency, and enhance customer service to keep customers happy. Effective CRM requires centralizing customer data, supporting mobility, and flexibility to customize the software to user needs.
Eye on APAC Private Banking: Client Reporting Challenges & SolutionsCognizant
Wealth advisory firms across the Asia-Pacific region face an ever-increasing array of operational, technological and competitive challenges. To stand out from the pack, they must differentiate by strengthening their strategic client reporting capabilities and adopting a judicious mix of tactical and strategic solutions built on workflow automation, robust data governance, process standardization and efficient people management. These solutions deliver timely, accurate client reporting with minimal manual intervention.
This document discusses supply chain management (SCM), customer relationship management (CRM), and the integration of SCM and CRM (ISCRM). SCM involves planning and executing the flow of goods from raw materials to the customer. CRM uses technology to organize sales, marketing, and customer service to acquire, retain, and increase sales to customers. Integrating SCM and CRM allows companies to improve financial and operational metrics by providing customers with optimized product delivery and service. The document outlines the components, benefits, and types of CRM systems as well as a SWOT analysis of CRM.
This document summarizes an presentation on e-supply chain management. It begins by defining e-SCM and describing how technology can be used collaboratively to improve supply chain operations and management. It then discusses why technology should be used in supply chains, including benefits like reduced inventory levels, minimizing the bullwhip effect, and increased speed, cost savings, and customer relationships. Issues with implementing e-SCM are also reviewed like commitment from all parties, data accuracy, and over-reliance. Various case studies on e-SCM models in different industries are then presented.
This document provides an overview of Impel, an integrated CRM solution from PK4 Software Technologies for banks and financial institutions. It describes key features of Impel including contact management, sales management, customer support, marketing automation, document management, and collaboration tools. Implementation is designed to be rapid through a browser-based interface without requiring programming. The summary highlights the target market of banks and financial services, core CRM functionality for managing customers and sales, and a focus on quick implementation.
Supply Chain Management, Customer Relationship Management and Knowledge Manag...Upekha Vandebona
Discuss About the three terms Supply Chain Management (SCM), Customer Relationship Management (CRM) and Knowledge Management (KM)
Talking about the difference between CRM and Sales Force Automation (SFA)
Identify how the Information, Material and Financial flows go through the SCM Interactions
Can your organization be profitable without understanding customer profitability?
Understanding customer profitability is essential for banks and other organizations to be competitive in today's business landscape. A profitability management system such as Profitlens, by Meridian Technologies, allows managers to easily identify which customers contribute to profits, which customers are neutral, and which customers eat into profits. Using these insights, management can devise strategies that add value to the most profitable customers, make less profitable customers more profitable, and stop or reduce the erosion of profit from unprofitable customers.
Read this whitepaper for more information on the value of understanding customer profitability, strategies for applying profitability insights, and the benefits of Profitlens, a customer profitability management system.
1) A customer profitability analysis evaluates the costs and revenues assigned to segments of a company's customer base. It focuses on determining which customers are profitable versus unprofitable.
2) The general approach involves segmenting customers, calculating the revenue and costs attributable to each segment using activity-based costing, and then analyzing the profitable versus unprofitable segments.
3) A case study showed an insurance company used customer profitability analysis to identify that recently retired customers were unprofitable for a certain policy, so it adjusted agent commissions to discourage selling to that segment.
Revenue management is a business strategy that optimizes profitability by varying prices based on demand factors. It originated in the airline industry in the 1970s when American Airlines introduced yield management to gain an advantage over competitors. Revenue management has since been adopted by hotels and other industries to increase revenues 3-6% or more by using technology to set consistent, data-driven pricing. While computer systems help, revenue management requires organizational cultural changes and coordination across departments to be most effective.
APPLYING DATA MINING IN CUSTOMER RELATIONSHIP MANAGEMENTIJITCA Journal
In this article we are going to define the overall customer relationship management (CRM) and Data mining, Factors between the techniques and software to "data mining" in "CRM" and the interaction between two concepts. For this purpose and after that in past studies and reports on issues of "data mining" and "CRM" took place between them. The effect of "data mining" and extract latent information from large databases of valuable customer has made their determination, and aintenance in order to attract customers through its taken a step forward and ultimately achieve profitability and efficiency are
good.
Rethink Your Software Licensing Monetization StrategyFlexera
This whitepaper discusses how software companies can introduce subscription licensing models to generate recurring revenue streams. Some key points:
- Perpetual licenses are still dominant but subscription models are growing as cloud/SaaS grows. Subscription licenses provide recurring revenue over time rather than an upfront lump sum.
- Subscription models offer benefits like predictable recurring revenue, flexibility to meet different customer needs, and lower upfront costs that can open new markets. However, they require changes to business processes like pricing, product numbering, renewals, and revenue recognition.
- When implementing a subscription model, companies should add it without replacing perpetual licenses. They also need to align compensation, pricing structures, and operations to support the subscription business
BTO BSM for Wholesale Banking circa 2006djasso7494
The document summarizes an HP Business Service Management solution for wholesale payments that helps address challenges facing wholesale banking executives. The solution provides visibility into payment processes, enables customer self-service, improves operational efficiency, and reduces operational risk. It also lays the foundation for long-term transformation towards an enterprise payments strategy. The solution monitors business processes and underlying IT infrastructure from a single console.
The document provides an overview of key concepts related to customer relationship management (CRM) including data capture, analysis, and strategic decision making. It also discusses how CRM can help with up-selling and cross-selling products. Additional topics covered include business intelligence (BI), e-marketing, and e-advertising. Specifically, it defines BI as providing the right data at the right time to facilitate decision making, and defines e-marketing as utilizing electronic technologies like the internet for marketing strategy.
This document provides an overview of relationship marketing and customer relationship management (CRM). It discusses the meaning and scope of relationship marketing, including its focus on building internal and external relationships with key stakeholders. It also outlines the evolution of relationship marketing approaches over time from direct mail to loyalty marketing. The document then covers characteristics of relationship marketing like being a business strategy, involving two-way relationships, and being customized. It also discusses types of customer relationships, fundamental CRM concepts, and strategies for planning and implementing relationship marketing and CRM programs.
Business Intelligence and Analytics for ICICI BankPrajakta Talathi
ICICI Bank uses business intelligence and analytics for various internal and external processes. Internally, it uses techniques like customer profitability analysis and segmentation to identify profitable vs unprofitable customers. Externally, it uses credit card fraud detection analyzing spending patterns to detect fraudulent transactions. The bank analyzes customer data from transactions using tools like Excel, SPSS to generate insights and make recommendations like personalized offers, cross-selling, retention strategies to increase revenues and profitability.
The document discusses key performance indicators (KPIs) in the retail banking sector and the need for business intelligence and data warehousing in banking. Some important KPIs mentioned are total cash deposits, average annual deposits, number of depositors per branch, and number of default borrowers. Business intelligence can help with risk management, improving operational efficiencies, customer segmentation, cross-selling products, and meeting regulatory requirements. Examples provided demonstrate how business intelligence helped banks like Bank of India and ICICI Bank optimize operations and boost customer acquisition.
Odoo OpenERP 7.0 version has come with very effective Point-of-Sale module. Odoo OpenERP 6.0.3 version also contains the same module but the major difference is, here it is a new touchscreen Odoo OpenERP Point of Sale interface.
The system works offline when internal connection not available. The data get sysnchronise as soon as the internet connection is available. This functionality will work on all the screen touch screen like iPad, iPod, any Tablet PC.
The key features are as follows:
A) Generic Features of POS :
1) Super clean interface for POS order entry
2) Work with the hardware you already have eg : Touch screen, Barcode scanner, Printer, Cash Drawer etc.
3) It can handle multiple orders at a time
4) Works in online - offline mode
5) Integrated with inventory management
6) Integrated with Accounting module
B) Enhanced Features :
1) Loyalty Management :
a) provision to declare user defined rules to issue redeemable points
b) Points redemption rules definition
c) Rules can be defined for specific duration, product category or on sales invoice & on retail branch
d) User defined points redemption schemes
e) Keeping track of transaction wise points earned,
redeemed & closing balance
2) Gift Voucher Management :
a) Provision to define gift vouchers with different denominations
b) Provision to define validity for each of gift voucher
Unique id for each gift voucher
c) Close monitoring/ validations on unauthorized gift vouchers
d) Gift Voucher redemption
The presentation of 'Management Information System' subject of TEIT under 'University of Pune' INDIA.
Author and Teacher: Tushar B Kute
http://www.tusharkute.com
tbkute@gmail.com
Not knowing your costs is an expense you can’t afford.
Your Challenge
While IT departments provide valuable services to their organizations, it is frequently unclear how much these services cost. CIOs often find themselves in a position where they cannot articulate exactly how much it costs to deliver a given service in order to justify the service’s value.
Our Advice
Critical Insight
IT capital and operational costs are captured in accounting ledgers using financial constructs that lend themselves well to financial reporting, but obscure the true cost to deliver each IT service.
Translating accounting ledgers to IT service costs is a difficult process that may sometimes appear arbitrary.
The data required for detailed service-based costing is often unavailable.
Service-based costing is not for everyone. It requires clearly defined goals and commitment to be successful.
You don’t have to be perfect to gain value from service-based costing. Imperfect analysis can still point you in the right direction for improvement.
Nobody trusts a “black box.” Be transparent with results.
Impact and Result
Use a method of determining the full cost of services that provides a reasonable level of accuracy without overburdening staff with excessive analysis and investigation.
Optimize the balance between analytical effort and accuracy of service costing by understanding your service cost accuracy needs and matching them to an appropriate level of service-based costing capability.
Develop the right level of service-based costing capability by applying the methods in this blueprint.
DEMAND MANAGEMENT AND CUSTOMER SERVICEAshish Hande
This chapter discusses demand management, customer service, and order fulfillment. It covers forecasting methods like traditional forecasting and collaborative planning, forecasting, and replenishment. Key aspects of order fulfillment discussed include order management, order cycles, and order placement trends. The chapter also examines customer service and the relationship between logistics and marketing. Effective demand management, order fulfillment, and customer service are important for supply chain management.
Customer relationship management and supply chain managementRohit Kumar
Customer relationship management (CRM) is a model for managing a company's interactions with current and future customers using technology to organize sales, marketing, customer service, and technical support. CRM helps companies identify and reward loyal customers to retain business, acquire new customers through improved marketing efficiency, and enhance customer service to keep customers happy. Effective CRM requires centralizing customer data, supporting mobility, and flexibility to customize the software to user needs.
Eye on APAC Private Banking: Client Reporting Challenges & SolutionsCognizant
Wealth advisory firms across the Asia-Pacific region face an ever-increasing array of operational, technological and competitive challenges. To stand out from the pack, they must differentiate by strengthening their strategic client reporting capabilities and adopting a judicious mix of tactical and strategic solutions built on workflow automation, robust data governance, process standardization and efficient people management. These solutions deliver timely, accurate client reporting with minimal manual intervention.
This document discusses supply chain management (SCM), customer relationship management (CRM), and the integration of SCM and CRM (ISCRM). SCM involves planning and executing the flow of goods from raw materials to the customer. CRM uses technology to organize sales, marketing, and customer service to acquire, retain, and increase sales to customers. Integrating SCM and CRM allows companies to improve financial and operational metrics by providing customers with optimized product delivery and service. The document outlines the components, benefits, and types of CRM systems as well as a SWOT analysis of CRM.
This document summarizes an presentation on e-supply chain management. It begins by defining e-SCM and describing how technology can be used collaboratively to improve supply chain operations and management. It then discusses why technology should be used in supply chains, including benefits like reduced inventory levels, minimizing the bullwhip effect, and increased speed, cost savings, and customer relationships. Issues with implementing e-SCM are also reviewed like commitment from all parties, data accuracy, and over-reliance. Various case studies on e-SCM models in different industries are then presented.
This document provides an overview of Impel, an integrated CRM solution from PK4 Software Technologies for banks and financial institutions. It describes key features of Impel including contact management, sales management, customer support, marketing automation, document management, and collaboration tools. Implementation is designed to be rapid through a browser-based interface without requiring programming. The summary highlights the target market of banks and financial services, core CRM functionality for managing customers and sales, and a focus on quick implementation.
Supply Chain Management, Customer Relationship Management and Knowledge Manag...Upekha Vandebona
Discuss About the three terms Supply Chain Management (SCM), Customer Relationship Management (CRM) and Knowledge Management (KM)
Talking about the difference between CRM and Sales Force Automation (SFA)
Identify how the Information, Material and Financial flows go through the SCM Interactions
Can your organization be profitable without understanding customer profitability?
Understanding customer profitability is essential for banks and other organizations to be competitive in today's business landscape. A profitability management system such as Profitlens, by Meridian Technologies, allows managers to easily identify which customers contribute to profits, which customers are neutral, and which customers eat into profits. Using these insights, management can devise strategies that add value to the most profitable customers, make less profitable customers more profitable, and stop or reduce the erosion of profit from unprofitable customers.
Read this whitepaper for more information on the value of understanding customer profitability, strategies for applying profitability insights, and the benefits of Profitlens, a customer profitability management system.
1) A customer profitability analysis evaluates the costs and revenues assigned to segments of a company's customer base. It focuses on determining which customers are profitable versus unprofitable.
2) The general approach involves segmenting customers, calculating the revenue and costs attributable to each segment using activity-based costing, and then analyzing the profitable versus unprofitable segments.
3) A case study showed an insurance company used customer profitability analysis to identify that recently retired customers were unprofitable for a certain policy, so it adjusted agent commissions to discourage selling to that segment.
Powerful subscription metrics support your business strategy. Learn how the Finance team can use specific subscription metrics and subscriber roles to increase recurring revenue, build customer relationships and drive (not just measure!) performance.
A Survey on Customer Analytics Techniques for the Retail IndustryIRJET Journal
This document summarizes several techniques for customer analytics in the retail industry that are discussed in existing literature, including customer churn prediction, customer segmentation, and market basket analysis. It provides an overview of common algorithms used for each technique, such as classification algorithms for churn prediction, clustering algorithms for segmentation, and association rule mining for market basket analysis. It then reviews seven research papers that evaluate these techniques on retail transaction and customer data, comparing the performance of algorithms like K-means clustering, decision trees, and neural networks. The papers demonstrate how these analytical approaches can provide actionable insights for retailers to improve customer retention, target marketing, and optimize product assortments.
You need to know what a customer is worth to you on so you can figure out if you can spend more in marketing to acquire more ideal customers.
In another article we discussed Cost of Acquisition for a customer, and if your cost of acquisition fits well inside your overall customer profit then you can continue to spend on that acquisition strategy.
If your cost to acquire is too high based upon your customer lifetime value then you are spending too much in acquisition.
The best marketing campaigns acquire your ideal customers, and they are the ones with a high lifetime value to you that you actually like working with.
Customer loyalty programs are more effective for online businesses than offline businesses. Online businesses can more easily track customer purchase histories and offer targeted rewards through digital platforms. This builds stronger customer loyalty without requiring customers to physically visit stores. However, offline businesses are struggling because fewer customers are traveling to stores as more purchasing occurs online. To adapt, offline businesses should develop mobile apps and sell products online to engage customers who are shifting to digital.
Life Cycle Costing Critical Evaluation ReportAnkur Aggarwal
Life Cycle Costing (LCC) is an important economic analysis used in the selection of alternatives that impact both pending and future costs. It compares initial investment options and identifies the least cost alternatives for a twenty year period.
The document discusses InterGlobe Technologies' customer value framework for travel and hospitality organizations. The framework includes implementing a unified customer database, identifying major contributing factors to customer value, and a flexible customer value calculation model. It provides examples of how the model works and highlights how it can help identify high-value customers and optimize marketing strategies.
This presentation looks at the different sources of data that will help to inform Senior Executives about the current quality of IT services overall and help make the right decisions about future IT investment priorities?
The document discusses business intelligence and data warehousing in the banking sector. It defines data warehousing as a collection of integrated and non-volatile data used to support management decision making. It describes the benefits of data warehousing and business intelligence for banks, such as improved risk management, operational efficiencies, customer segmentation, and decision making. Business intelligence helps banks retain profitable customers, improve operations, and gain actionable insights into portfolio performance.
Managing Customer Data in the Financial Services OrganisationCustomer Centria
CC SingleView is a customer data management solution that helps financial services organizations achieve a single customer view across all business lines and channels. It does this through a 4-step approach: 1) Understanding an organization's data sources and quality, 2) Transforming data challenges through enrichment and standardization, 3) Identifying duplicate customer records to have a unified view, 4) Unifying all customer data and relationships into a single system of record. This comprehensive view of customers helps organizations reduce costs, increase cross-sell opportunities, and make more informed strategic decisions.
IRJET- Credit Profile of E-Commerce CustomerIRJET Journal
This document proposes using RFM (Recency, Frequency, Monetary) variables and advanced k-means clustering to create positive and negative credit profiles for e-commerce customers. This will help minimize losses by identifying genuine versus fraudulent customers. The methodology calculates credit scores based on RFM and other factors. Advanced k-means clustering is then used to segment customers into clusters like excellent, good, average, and worst. Customers in different clusters will receive different benefits or restrictions based on their predicted reliability. The goal is to reduce losses from unwanted cancellations while retaining high value customers.
This document discusses how technology companies are shifting from perpetual software licensing models to subscription models where software is accessed via the cloud. It outlines some benefits of subscription models for both customers and vendors. It then discusses how Cognizant can help technology companies transition to a subscription business model through solutions that enable scalability, operational flexibility, and improved productivity. Key aspects of Cognizant's approach include enabling business growth through scalability, operational flexibility through rules-based and data-driven processes, and improved productivity through automation. The document cautions that subscription models require careful management of renewals and consumption to remain profitable.
Building Effective Denial Management DashboardsCitiusTech
In this whitepaper, we try to create dashboards from the lens of “Coding and Compliance Managers” – the real users who rely upon these dashboards regularly to help financially sustain a facility.
Prasad Narasimhan discusses various applications of predictive analytics across different domains including business, marketing, operations, collections, customer segmentation, telecom, sports, social media, and insurance. Predictive analytics uses statistical techniques to analyze current and historical data to predict future events or outcomes. It has various uses such as predicting customer churn, credit risk, response to marketing campaigns, fraud detection, and more. The document provides examples of how predictive analytics is applied in areas like customer retention, cross-sell, collections, credit risk management, and churn prediction in telecom.
Insights To Accelerate Services Growth (Oco White Paper)Jon Hansen
White Paper Introduction (Excerpt):
Much has been written about customer satisfaction, account management practices, and measurement systems
for services businesses. Some of the approaches take a simple, monolithic approach and propose a standard
model for management of all service businesses. We suggest a different approach and recommend that a service
business should be managed and measured based on the maturity of the service business and the specific requirements of its’ customers.
To help operationalize this approach, we provide a framework for understanding how a services organization and its’ customer engagement should be measured. This framework is based on the premise that these organizations often progress through three distinct stages – Customer Centric, Profit Centric and Growth Centric – as they
evolve. We specifically outline various information and reporting approaches to support strategic account management of services businesses at each stage of their evolution, we provide examples of what service metrics are most relevant, and then discuss the effective intersection of account practices and metrics by means of a customer dashboard tool used by many leading firms.
Oco Web Site: http://www.oco-inc.com/
Harness the power of Data using Incedo TM Lighthouse for Operational decision...Incedo
The document discusses using data and AI/ML to develop decision automation solutions. It describes Incedo Lighthouse, a platform that implements a 6-step workflow to harness data for operational decision making: 1) defining KPIs, 2) identifying problem areas, 3) analyzing root causes, 4) recommending actions, 5) testing actions, and 6) implementing and tracking actions. The platform uses techniques like anomaly detection, root cause analysis, and experimentation to provide targeted recommendations to improve key metrics.
This document summarizes a research paper that predicts customer churn using logistic regression with regularization and optimization techniques. The paper applies these techniques to predict churn customers in the banking, e-commerce, and telecom sectors. It first discusses customer relationship management (CRM) and how data mining can be used for customer churn prediction. Then, it describes logistic regression and how the proposed method adds regularization and optimization to improve accuracy. The method is tested on datasets from the three sectors to classify customers as churners or non-churners. The paper finds that adding regularization and optimization to logistic regression enhances its performance in customer churn prediction.
Fabular Frames and the Four Ratio ProblemMajid Iqbal
Digital, interactive art showing the struggle of a society in providing for its present population while also saving planetary resources for future generations. Spread across several frames, the art is actually the rendering of real and speculative data. The stereographic projections change shape in response to prompts and provocations. Visitors interact with the model through speculative statements about how to increase savings across communities, regions, ecosystems and environments. Their fabulations combined with random noise, i.e. factors beyond control, have a dramatic effect on the societal transition. Things get better. Things get worse. The aim is to give visitors a new grasp and feel of the ongoing struggles in democracies around the world.
Stunning art in the small multiples format brings out the spatiotemporal nature of societal transitions, against backdrop issues such as energy, housing, waste, farmland and forest. In each frame we see hopeful and frightful interplays between spending and saving. Problems emerge when one of the two parts of the existential anaglyph rapidly shrinks like Arctic ice, as factors cross thresholds. Ecological wealth and intergenerational equity areFour at stake. Not enough spending could mean economic stress, social unrest and political conflict. Not enough saving and there will be climate breakdown and ‘bankruptcy’. So where does speculative design start and the gambling and betting end? Behind each fabular frame is a four ratio problem. Each ratio reflects the level of sacrifice and self-restraint a society is willing to accept, against promises of prosperity and freedom. Some values seem to stabilise a frame while others cause collapse. Get the ratios right and we can have it all. Get them wrong and things get more desperate.
"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia."
Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments.
My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.
In a tight labour market, job-seekers gain bargaining power and leverage it into greater job quality—at least, that’s the conventional wisdom.
Michael, LMIC Economist, presented findings that reveal a weakened relationship between labour market tightness and job quality indicators following the pandemic. Labour market tightness coincided with growth in real wages for only a portion of workers: those in low-wage jobs requiring little education. Several factors—including labour market composition, worker and employer behaviour, and labour market practices—have contributed to the absence of worker benefits. These will be investigated further in future work.
Optimizing Net Interest Margin (NIM) in the Financial Sector (With Examples).pdfshruti1menon2
NIM is calculated as the difference between interest income earned and interest expenses paid, divided by interest-earning assets.
Importance: NIM serves as a critical measure of a financial institution's profitability and operational efficiency. It reflects how effectively the institution is utilizing its interest-earning assets to generate income while managing interest costs.
[4:55 p.m.] Bryan Oates
OJPs are becoming a critical resource for policy-makers and researchers who study the labour market. LMIC continues to work with Vicinity Jobs’ data on OJPs, which can be explored in our Canadian Job Trends Dashboard. Valuable insights have been gained through our analysis of OJP data, including LMIC research lead
Suzanne Spiteri’s recent report on improving the quality and accessibility of job postings to reduce employment barriers for neurodivergent people.
Decoding job postings: Improving accessibility for neurodivergent job seekers
Improving the quality and accessibility of job postings is one way to reduce employment barriers for neurodivergent people.
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...Donc Test
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby, Hodge, Verified Chapters 1 - 13, Complete Newest Version Solution Manual For Financial Accounting, 8th Canadian Edition by Libby, Hodge, Verified Chapters 1 - 13, Complete Newest Version Solution Manual For Financial Accounting 8th Canadian Edition Pdf Chapters Download Stuvia Solution Manual For Financial Accounting 8th Canadian Edition Ebook Download Stuvia Solution Manual For Financial Accounting 8th Canadian Edition Pdf Solution Manual For Financial Accounting 8th Canadian Edition Pdf Download Stuvia Financial Accounting 8th Canadian Edition Pdf Chapters Download Stuvia Financial Accounting 8th Canadian Edition Ebook Download Stuvia Financial Accounting 8th Canadian Edition Pdf Financial Accounting 8th Canadian Edition Pdf Download Stuvia
The Universal Account Number (UAN) by EPFO centralizes multiple PF accounts, simplifying management for Indian employees. It streamlines PF transfers, withdrawals, and KYC updates, providing transparency and reducing employer dependency. Despite challenges like digital literacy and internet access, UAN is vital for financial empowerment and efficient provident fund management in today's digital age.
Abhay Bhutada, the Managing Director of Poonawalla Fincorp Limited, is an accomplished leader with over 15 years of experience in commercial and retail lending. A Qualified Chartered Accountant, he has been pivotal in leveraging technology to enhance financial services. Starting his career at Bank of India, he later founded TAB Capital Limited and co-founded Poonawalla Finance Private Limited, emphasizing digital lending. Under his leadership, Poonawalla Fincorp achieved a 'AAA' credit rating, integrating acquisitions and emphasizing corporate governance. Actively involved in industry forums and CSR initiatives, Abhay has been recognized with awards like "Young Entrepreneur of India 2017" and "40 under 40 Most Influential Leader for 2020-21." Personally, he values mindfulness, enjoys gardening, yoga, and sees every day as an opportunity for growth and improvement.
1. Elemental Economics - Introduction to mining.pdfNeal Brewster
After this first you should: Understand the nature of mining; have an awareness of the industry’s boundaries, corporate structure and size; appreciation the complex motivations and objectives of the industries’ various participants; know how mineral reserves are defined and estimated, and how they evolve over time.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
1. HR software
1) Employee attendance: By HR software IDLC maintains their employee attendance. It provides
the advantage to their employee to log in electronically. At first after entering into the office
they don’t need to register their name in their register book rather they just log in to their
personal desk and after log in it automatically replace the information of employee attendance.
2) Leave Status: Like employee attendance the software works also to upload the information of
leave. That’s when the employee leaves their office they need to log out their personal
computer and it automatically replace their leave status to the server.
3) Pay Slip: HR software also provides monthly payment receipt by which the employee can
withdraw their salary.
4) Tax cerficate: This software signals about the tax eligibility of the employee and how much taxes
are curtailed from their salary and also with specific tax captions.
5) Trainning method: IDLC regularly provides to their employees. It’s not a formal trainning. In HR
software there is option named ‘HR Trainning’. Employee who personally feel any lackage to
their work he/she replace his/her needs into the trainning software. Or if HR head/ any
trainning officeer feels that any trainning which will enhance the efficiency, they arrange it by
announcement with the software programme. It definitely reduces the bureaucratic problem of
the HR department.
6) HR perfomance evaluation: Every peeformance done by the employee is evaluated by the HR
departmnt. There is no need to arrange a programme for the performance evaluation by using
this software.
Flexiqube core banking software
With globalization sweeping through the financial services industry at an unprecedented rate, intense
competition, reduced margins and increased customer expectations are key challenges facing financial
institutions today. As the industry continues to grow, the traditional boundaries between various
application types such as Operational (Transactional), Tactical and Strategic (Decision Support) are
blurring.
In this environment, critical success factors that give financial institutions a competitive edge in making
decisions are:
providing a single, common view of organizational information to all users
providing users access to all relevant information within the organization
Enabling end-users themselves to carry out various kinds of analyzes flexibly, without having to
write code
providing such access in a timely and meaningful manner
The recognized technical concept for meeting this challenge is known as Data Warehousing. A Data
warehouse is a separate application environment with a dedicated database drawing on diverse data
2. sources and designed to support query and analysis. To achieve this task and support their core
activities IDLC uses Flexicube software.
The ways that IDLC is benefited from Flexicube are discussed belowe:
Customer Relationship Management
Given that Customer Relationship Management encompasses one of the key attributes of any
business i.e. Customers, it is vitally important that CRM features into the overall strategic vision
of all businesses. In fact, CRM assumes more importance in the financial industry today because
of the many competitors to whom a customer can defect almost at will.
Hence, a successful CRM strategy is built on the active involvement of all operating units of
IDLC (corporate, treasury, retail and marketing divisions), at all levels (branch, regional, and
departmental levels).
To implement an effective CRM strategy however, a thorough analysis of the customer base is
required because no two customers are alike. A corporate customer is vastly different from a
retail customer. And even within the retail customer base, there are dissimilarities, however
minute, amongst the customers. IDLC is, therefore, discovering that developing and sustaining
a successful CRM strategy is a never-ending process.
FLEXCUBE Information Center (FIC), a unique data warehousing system, recognizes IDLCs'
need for an increasingly better understanding of the customer base and facilitates a deeper
analyzes of the customer base by answering a wide scope of questions including, but not limited
to:
Customer acquisition - acquiring new customers of a selective profile
Customer cross sell - selling other products to existing customers
Customer up sell - enabling an existing customer to increase the usage of his existing
product, as also moving the customer up the value chain of products, from a lower profitable
product to a higher profitable product.
Customer attrition - discovering trends which predict customer attrition accurately
Customer retention - maintaining a satisfied, loyal, and profitable customer base
Ensuring all the above activities result in a profitable customer relationship
Customer Profitability Reporting
Customer profitability calculation is not an end in itself. By definition, Customer profitability is a very
dynamic concept. Customers’ relationships with the IDLC comprise different elements, all of which have
an impact on Customer profitability. The manager is expected to be focused on any changes to
profitability. Once he has made a segmentation of the Customers based on their profitability, his
Customer-interaction strategies revolve around where in the profitability continuum, the Customers fit
in. FLEXICUBE software helps this segmentation.
FLEXICUBE has an analytical domain which helps to analyze a customer
3. 1)Customer Profitability – Financial Analysis
Profitability depends on the difference between the Revenue earned by way of interest, fees & charges
and commissions and the Costs incurred as in interest paid and direct & indirect costs associated with
the Product.
This Financial Analysis Analytical Domain will consist of the different Profitability Measures:
Net Revenue from Funds (NRFF) will provide the amount of revenue generated by way of spread
between the Interest rates.
The Total Income by way of Fees & Charges and Commissions, which is another major component of
Revenue, will also be available in this Analytical Domain.
The Customer Net Revenue, which is essentially the difference between the Income (NRFF
and Fee Based Income) and the Expenses incurred, is a measure by which one can arrive
at the Net profitability of a Customer.
Profitability is computed at the Account level for each Customer. The computation of profits will be
specific to an Account. The profitability at the Account level shall be rolled up to the Customer level to
obtain the profits earned through a Customer across all his Product holdings. It should be noted that a
Customer could have Primary as well as Secondary holdings. The profitability of an Account is
computed only at the Primary holding level. Thus, the figures appearing in the AD will consist of
the profits of a Customer for his Primary holdings only, so that there is no duplication / double
counting with a Secondary Customer of the Account.
2)Customer Profitability – Marketing Analysis
This AD will identify the Number of Customers falling within certain Profitability Buckets. Here the Profit
will be at the total level of all holdings of the Customer, inclusive of Secondary holdings. This analysis is
done in order to identify Customer profiles that have contributed to profits and should be catered to by
way of selling more products or retaining them by rewards and benefits of various kinds. The Number of
Primary Customers will also be made available, as a measure, in this AD in order to distinguish between
Primary and Secondary Customers.
3)Customer Profitability - Trend Analysis
This Analytical Domain will analyze the profitability of Customers across Time. The importance of this AD
lies in the two Dimensions, Age on Book and Vintage. It will indicate the period (e.g. No. of Months)
after which a Customer usually becomes profitable / starts generating revenue. It will help to
understand how profitability changes for different product holdings over time for different Customer
profiles. But, the biggest advantage of having these two Dimensions lies in the fact those Customers
with different Vintages can be analyzed at the same Age on Book.
4. Credit Risk
Absorbing and managing of credit risk is one of the primary functions of a financial institution in
our modern economies. Management of credit risk has two dimensions to it.
1)Concentration Analysis - Corporate
One of the primary means of analyzing credit risk is to measure the degree of diversification across
various dimensions. This analytical domain aims at providing a comprehensive list of ways of computing
concentrations and provides the basis of fixing and monitoring transgressions of limits set by the
management of IDLC
2)Risk Migration and Pricing Analysis
One of the primary identifiers of risk quality in any financial institution is the internal credit score
assigned to each loan facility. Traditionally institutions treated rating as a static score, but of late there
has been a move to look at the dynamic multi period behavior of rating scores to better understand
multi period loans. While it is tempting to use overall rating migrations as the only deciding variable, it
needs to be combined with other economically rational dimensions like customer profile and age of the
facility to analyze and ferret out the deciding variable in rating behavior. Multi period averages also
allow for a quantitative method to determine the reliability of the rating process on the average and by
management levels. This acts as an effective evaluation of the rating process. The output of this
Analytical Domain can be easily integrated with more advanced credit pricing models based on rating
migration for loan valuation
3)Default Analysis
The default analysis allows for an alternative method to rating migration analysis for the analysis and
pricing credit risk. It provides the basic statistics required to implement default mode credit pricing
models based on the average default probability and the dispersion of the number around the averages.
The AD also provides for a static look at the performance of loan accounts by number and by exposure
in each of the categories. The analysis can then be done at the responsibility center level for both
performance evaluation and for effective comparison of loan assets performance
5. Enterprise Financial Reporting
In the past few years there has been a change in the quality of information required by the investing
community from publicly listed companies as much as there is a growing need from diligent managers
for better and more timely information to make intelligent decisions. Financial data aggregated from
general ledgers is no longer sufficient in a fast changing world, it needs to be broken down into
knowledge one can use to specify areas which are doing exceptionally well and the ones where there
are problems. This financial and management reporting also needs to be geographical consolidated
across legal entities and in single reporting currency for meaningful enterprise wide management.
Balance Sheet Analysis
This Analytical Domain provides a snapshot of the asset and liability position of the bank consolidated
across various dimensions like responsibility center, time, scenario, and product. The GL Balances
provided by the user are mapped to reporting lines configured by the user.
Earnings Analysis
This Analytical Domain captures the income expense statement of the bank consolidated across
dimensions. The GL balances provided by the user are mapped to income expense reporting lines
configured by the user. The overheads are allocated across products in the manner parameterized by
the user. This AD seeks to analyze product profitability across dimensions like product, responsibility
center & time and is aimed at product managers who have to take decisions on which product to
support & promote and which to drop from their portfolios.
Budgeting and Planning
Most budgeting and planning applications tend to look backwards. While this helps is assessing
performance and in rewarding achievement, it is not very useful when it comes to re-looking at plans or
budgets. This Analytical Domain is forward looking when it comes to budgeting planning. It helps
measure target achievement. It also looks at the balance target for the planning period. It also helps
assess whether the balance target is achievable by considering the numbers achieved over the same
time periods in previous years, the maximum, minimum and average numbers achieved over a similar
time period in the previous year or twelve months. Hence this AD not only measures target achievement
for performance monitoring, reporting and appraisal, it also is proactive in providing early warning
signals to managers, and also provides inputs for future planning efforts.
Key Indicators
6. This AD monitors certain key indicators as defined by the user. These could include profitability,
liquidity, and risk asset indicators.
Microsoft LyncTM
ushers in a new connected experience transforming every communication into an
interaction that is more collaborative, engaging and accessible from nearly anywhere with an Internet
connection. A single interface unites voice, IM, audio‐, video‐, and web‐conferencing into a richer, more
contextual offering and a single identity makes it easier and more efficient for users to find contacts,
check their availability and connect with them. Lync works consistently with Microsoft Office, enriching
the experience of familiar applications like Microsoft Outlook, Microsoft Word, Microsoft SharePoint,
and more.
Advantages of Microsoft LyncTM
Different types of advantages are provided through this software which ensures higher capability for the
IDLC. The advantages are given as follows:
A) Get More Done in Less Time
The powerful collaboration tools in Microsoft Lync help IDLC get more done in less time, so IDLC can
be present where and when IDLC need to be most.
1) Contacts
Microsoft Lync makes it easy to keep all your contacts in one place, so you can communicate more easily.
Contacts can be sorted by groups, presence status, and relationship.
2) Presence
Microsoft Lync helps employee stay connected, but it also gives employee the flexibility to choose when
and how employee can be contacted.
3) Understanding Presence
Lync provides an immediate, visual representation of a contact’s availability, or presence. By simply
looking at the contact list, one can find everything one’s need at a glance. For example, a green icon
means a contact is available, red means a contact is busy, and yellow indicates that a contact is Away
from the computer. Wherever a contact's name appears—in an e‐mail message or on a team site status and
contact information also is displayed. Presence information can be set by the contact manually, or
selected based on available calendar information.
4) Changing employees Presence Status
Changing your presence status helps co-workers know when you are and aren’t available. Presence is
enhanced in Lync with pictures, location information, and additional states such as “Off Work” to provide
more granular information about availability and communication preferences.
5) Instant Messaging
Starting an instant messaging (IM) session is as simple as double‐clicking a contact name from your
Contact List. This opens the Conversation window where one enter his IM and view responses from
others.
6) Use Etiquette in Instant Messaging
7. Instant Messaging (IM) is less intrusive than a phone call and often quicker than email. Its very nature is
conversational and similar to face‐to‐face discussions. There are a few general etiquette rules you should
keep in mind when communicating via IM.
Before sending an IM, check the person’s presence status. This will help you decide if and when
it’s appropriate to connect:
Available: go ahead and initiate a conversation as you your contact is willing and available.
Busy: refrain from sending a message unless it’s urgent.
In a Call: your contact may be slow to respond or may not respond at all. This will vary by
person and by the nature of the call.
Do Not Disturb: messages cannot be sent and are blocked by the system.
When initiating an IM, it’s a good practice to ask if the other person if they have time to chat with
you.
Sometimes a person may or may not respond immediately. Avoid sending multiple messages and
wait for a response to your initial IM unless it is urgent.
If one receives a terse response (e.g., "in a meeting ‐ talk later"), don’t be offended. They’re just
letting you know they're unavailable at the time.
According to the policy of IDLC IM conversations may be monitored or saved.
B) Be at the Center of IDLC Network
Microsoft Lync helps connect with IDLC network of friends, colleagues and partners so one can stay in
touch. It enables employee to communicate with contacts from federated networks, including Windows
Live, AOL, and Yahoo!.
1) Use Etiquette in Managing Contacts
IDLC don’t need permission to add someone to ones Contact List; however, by default, the person
you add to your Contact List receives an alert that you have added them.
If someone adds you to their Contact List, you are not obligated to add them to your contact list.
You can gently decline by checking the button and clicking OK.
2) Use Status Message
Status messages give employee an opportunity to quickly share more information with other employee.
3) Use Emoticons in social messages
Using emoticons— graphical representations of facial expressions —in your messages can help provide
context around the meaning behind the written words.
To add an emoticon to an IM: in the Conversation window of the message area, place the cursor
where you want to insert the emoticon. Click the Emoticon button, and then select an emoticon
C) Work from anywhere*, virtually
With Microsoft Lync, one can be connected to the office from the road, home, one’s favorite coffee shop,
or nearly anywhere with an Internet connection.
1) Setting Your Location
Microsoft Lync makes it easy to let others know where you are and how to reach you. Microsoft Lync can
automatically determine employees.
2) Conferencing Options
8. Microsoft Lync offers robust conferencing options, including IM, audio‐, video‐, and web‐conferences
giving you many collaboration tools to be more successful. Lync is all you need for all types of meetings,
both scheduled and spontaneous. And simple “water‐cooler” IM conversations can be escalated to an
audio conference with desktop sharing among members instantly, easily, and without interrupting the
conversation flow.
3) Meet Conferences: Employee can start conferences using IM, audio, video, or desktop sharing
capabilities.
4) Unscheduled audio conference calls: an ad‐hoc conference call can be started by adding additional
users to an existing call or by starting a call by selecting multiple contacts in the contact list.
From the contact list select multiple contacts, hold the CTRL key, and then select the contacts
that you want to call. Right‐click the last contact and then select Start a Conference Call.
5) Video conferencing: with Lync employee can integrate video into conferences by using a webcam.
To start a video conference, with multiple contacts: In the Contact List, hold the CTRL key, and
then select the contacts that you want to invite. Right‐click the last contact, and then click Start a
Video Call
6) Application & Document Sharing
Application and document sharing allows to broadcast any visuals, applications, Web pages,
documents, software, or part of your desktop to remote participants in real time, right from Lync.
D) Unify the Communications
Microsoft Lync brings together all of the communications needs into one place, simplifying
communication.
1) Managing voice calls
In IDLC, employee can use Lync to make one‐click phone calls to contacts in other employee using the
Calling Options arrow to the right of the call button gives you additional ways to communicate with a
contact.
2) Video Calls
One can easily make video calls to contacts with other colleague through this software. In this case, you
see the caller’s video stream, but no video is transmitted from you.
3) Managing Devices
Lync lets one switch, forward or transfer calls to other devices while on the call without disruption to the
conversation.
4) Forwarding Calls
Lync offers several options for automatically forwarding incoming calls. For example, you can forward
calls to your Voice Mail, one of your other phone numbers, or another person.
5) Presence in Office applications
9. Presence is integrated throughout Office 2010, including Outlook, SharePoint, Word, PowerPoint,
Excel®, and Outlook. Hovering over presence icon displays the contact card with photo, presence
information, and one‐click connect options. Word SmartTags also have presence capability.
6) Co‐authoring
In Word and PowerPoint, users can see presence information and click to communicate from within the
document to initiate a co‐authoring session. Other users can be brought into the session just as easily.
IT infrastructure of IDLC
Intranet
Every branch of IDLC has an intranet which facilitates with cluster of all of its members and employees.
For intranet facility, all can communicate with each other and can share information among themselves.
Mail service
IDLC provides its clients with mail service that eases the transaction activities through mailing. The
members and clients can transact and operate their activities through mailing easily. In this process, real
time communication is not mandatory. They can get information whenever they check the mail in a day.
Security system
IDLC has the door lock system to protect the unexpected intrusion. The permitted persons are provided
with entry card which is automated with the lock system. Persons put the entry card in front of the lock
and the door automatically be opened.
IDLC has Close circuit camera in its every floor and in sensitive places of the office.
IDLC has fire extinguisher in its every floor to take protection for the fire incidence and it has censor to
awake and give signals to its employees in time of danger.
Blue chip software of IDLC
Blue chip means the regular transactional and operational activities of the stock market members for
their back office management. IDLC maintains blue chip software to operate and transact with their
members. . It is a set of scalable, robust and functionally rich Broker Back Office Management Software
deployed on industry standard, centralized & web-enabled server technologies. IDLC designed to
support the broker and dealer to maintain all the new business requirements. There is no limit to the
number of people using blue chip in the organization. IDLC is continually developing their blue chip
system based on input from its users and they will carry on improving it until all agree.
As of now 47 Broker Houses have been conducting their businesses by using BlueChip, and the number
is growing.
10. Blue chip is focused on the IDLC’s back office business drivers for their operation in assisting the Broker
Houses to:
improving operational efficiency and effectiveness
reducing operational expenditures
improving productivity and profitability
improving customer service
enhancing the availability of management information
IDLC has a team of skilled and motivated software development and support engineers, who are
carefully hand-picked and meticulously groomed using their rich knowledge sharing system and
engineering process.
The offered services of BlueChip will help IDLC meet the challenges of dealing with increasing business
complexity while keeping up with the pressure of business growth and ensuring reliability and
predictability of post-production system behavior. With this need in mind, leveraging their considerable
depth of Capital Market domain expertise, their track record of successful development project
deployments in this domain. On the top of it, they also bring to bear other’s experience in working
within regulatory frameworks, especially in Capital Market, where operational risk is subject to
regulatory review and control.
Boosting IDLC’s Productivity and Profitability
Blue chip automates back office processes and provides IDLC with the smart reporting to manage the
growth of the brokerage efficiently and effectively. BlueChip eliminates manual interventions to increase
productivity in back office operations, minimizing costly process exceptions, and reducing undesired
exposure of financial risks. By these processes, bluechip increases profitability of IDLC.
SANs Simplify Some Management Tasks
A Storage Area Network, or SAN, is a high-speed network of storage devices that also connects those
storage devices with servers. It provides block-level storage that can be accessed by the applications
running on any networked servers. SAN storage devices can include tape libraries, and, more commonly,
disk-based devices, like RAID hardware.
IDLC maintains SANs which are particularly helpful in backup and disaster discovery settings. Within a
SAN, IDLC can transfer data from one storage device to another without interacting with a server. This
speeds up the backup process of IDLC and eliminates the need to use IDLC’s server CPU cycles for
backup. Also, SANs utilize IDLC with fibre channel technology or other networking protocols that allow
the networks of IDLC to span longer distances geographically that makes it more feasible for IDLC to
keep their backup data in remote locations.
11. Utilizing a SAN, IDLC can also simplify some management tasks, potentially allowing organizations to hire
fewer IT workers or to free up some IT workers for other tasks. It's also possible to boot servers from a
SAN, which can reduce the time and hassles involved in replacing a server of IDLC.
SAN Implementation
To set up a simple SAN, IDLC needed only three major components: a SAN switch, a storage device and a
server. IDLC also required cables to connect the various elements together and SAN management
software. In most real-world settings, a SAN includes many different switches, storage devices and
servers, and it will likely also include routers, bridges and gateways to extend the SAN over large areas
and to connect to other parts of the data center network. The SAN's topology will depend on its size and
the needs of the organization.
The process of deploying a SAN requires several steps. First, IDLC needs to design their SAN, taking into
account their current needs and future scalability requirements. Second, IDLC'll need to select a vendor
or vendors to provide the hardware and software it'll need, as well as any related services. Next, IDLC'll
install the necessary hardware and then install and configure the software for managing their SAN.
Deploying a SAN is a complicated process that often requires specialized knowledge and a great deal of
planning, particularly if their SAN is very large. IDLC has a strong expert panel to update, install and
maintain existing and new softwares.
Understanding the benefits of a SAN by IDLC
The benefits of using a SAN by IDLC are many because a SAN usually has a very high return on
investment, makes the total cost of ownership of computing less, and has a pay-back period based in
months instead of years.
Following is a list of just some of the ways IDLC can expect a SAN to be beneficial.
Removes the distance limits of SCSI-connected disks: The maximum length of a SCSI bus is around
25 meters. Fibre Channel SANs allow to connect IDLC’s disks to IDLC’s servers over much greater
distances.
Greater performance: Fibre Channel SANs allow connection to disks at up to 200 megabytes per
second today, with speeds of up to 1 gigabyte per second in the near future.
Increased disk utilization: SAN enables more than one server to access the same physical disk,
which lets IDLC allocate the free space on those disks more effectively.
Higher availability to storage by use of multiple access paths: A SAN allows IDLC for multiple
physical connections to disks from a single or multiple servers.
12. Deferred disk procurement: Because IDLC can use disk space more effectively, no space goes to
waste, thus IDLC doesn't need to buy disks as often as IDLC used to.
Reduced data center rack/floor space: Because IDLC doesn't need to buy big servers with room for
lots of disks, IDLC can buy fewer, smaller servers, which takes up less room.
New disaster recovery capabilities: This is a major benefit. SAN devices have the ability to mirror
the data on the disks to another location. This can make IDLC’s data safe if a disaster occurs.
Online recovery: By using online mirrors of IDLC’s data in a SAN device, IDLC can instantly recover
IDLC’s data if it becomes corrupt.
Better staff utilization: SANs enable IDLC to manage much more data.