Final activities

1. FINAL ACTIVITIES
Victor Fernando Curiel Ortega
A01747245

2. Format of business letters/ mails
● Salutation: If you have a contact person, address your email to Dear Mr./Ms. Last Name. If possible,
find out the hiring manager's name. If you do not have the contact person's name, simply address
your email to Dear Hiring Manager.
● The Body of the Message: Your email message should be formatted like a typical business letter,
with spaces between paragraphs and with no typos or grammatical errors. Don't mistake length for
quality — keep your email brief and to the point. Avoid overly complicated or long sentences.
● Include an Email Signature: It's important to create an email signature and to include your signature
with every message you send.

3. Example of a
business letter

4. Example of an
email

5. Key phrases for business letters/ mails
When the recipient’s
name is unknown to
you:
● Dear Sir … Yours faithfully
● Dear Madam … Yours
faithfully
● Dear Sir or Madam …
Yours faithfully
When you know the
recipient’s name:
● Dear Mr Hanson … Yours
sincerely
● Dear Mrs Hanson … Yours
sincerely
● Dear Miss Hanson … Yours
sincerely
● Dear Ms Hanson … Yours
sincerely
When addressing a
good friend or
colleague:
● Dear Jack … Best
wishes/Best regards
Addressing whole
departments:
● Dear Sirs … Yours
faithfully

6. Starting
• We are writing to inform you that ...
• I am contacting you for the following reason...
• I recently read/heard about ..... and would like to know ....
Making a request
• We would appreciate it if you would ...
• I would be grateful if you could ...
• Could you please send me ...

7. Giving good news
• We are pleased to announce that ...
• I am delighted to inform you that ..
• You will be pleased to learn that …
Giving bad news
• We regret to inform you that ...
• I'm afraid it would not be possible to ...
• Unfortunately we cannot / we are unable to ...

8. Complaining
• I am writing to express my dissatisfaction with ...
• I am writing to complain about ...
• Please note that the goods we ordered on ( date )
have not yet arrived.

9. Format of a report
● Introduction: Here you will explain the problem and inform the reader why the
report is being made. You need to explain how the details of the report are
arranged.
● Body: This is the main section of the report. There should be several sections,
each clearly labeled with a subtitle. Information in a report is usually arranged
in order of importance with the most important information coming first.
● Conclusion: This is where everything comes together.
● Recommendations: This is where you discuss any actions that need to be
taken.

10. Example of a
report

11. Key phrases for a report
INTRODUCTION
● The aim / intention / purpose of this report is to outline / present / discuss / sum
up …
● I have recently visited … and have prepared the following report for your
consideration.
● It is based on my observations / the feedback from participants …

12. GIVING EXAMPLES
● For example / instance …
● This can be shown / illustrated / demonstrated / clarified by …
● Let me just give you an example, ...
● The picture / diagram shows / illustrates …
COMPARING
● One of the main / biggest / most significant / … differences between … and … is
…
● Unlike …, … is … / While / Whereas / Although … is, … is …
● … is completely / entirely / totally different from …
● … is a little / slightly / somewhat / a great deal bigger / more elegant / … than …

13. INTRODUCING POINTS
● To begin with … / Let us start with …
● First(ly) … / In the first place … / First of all ... / The first aspect / thing to consider
is …
● Besides that … / Apart from that … / In addition to this … / On top of that …
CONCLUSION
● It can be seen from the data / reactions / information above that …
● All things considered, I believe that … / Taking everyone’s comments into
consideration …
● In general / On the whole I found that …
● In conclusion … / To conclude … / To sum up … / In summary …

14. Linkers
Contrast
. In spite of / Despite Link two contrasting ideas. Followed by a noun phrase.
. Although / (Even) though Link two contrasting ideas. Followed by a sentence.
. However / Nevertheless / Still / Yet / Even so / On the contrary / In contrast.
Introduce a new idea which marks a contrast with previously stated ideas.
Introduced by a comma.
. On the one hand ... On the other hand. Links two contrasting ideas / paragraphs.
. In contrast to / Contrary to. Link two contrasting ideas. Followed by a noun
phrase.
. Whereas Link two contrasting ideas. Not separated by commas.

15. Addition
. Moreover / Furthermore / In addition / Besides / What's more Used after a
strong pause and separated from the sentences. They are introduced by a comma.
. As well as / In addition to / Besides Used to add one more piece of information.
Followed by a noun phrase.

16. Result
. As a result of:
‘As a result of his brave action, he was awarded a military medal.
Therefore, as a result, consequently, for this reason:
‘Consequently / for this reason, it always passes its annual road test’.

17. a) What do you do? (your occupation, position & activities at work)
I am a programmer, I am in charge of the creation of Software like web pages or computer programs
b) What's your company's name? & How big is your company?
My company’s name is Terramaris and it has around 25 employees, this company was created in 2012 and it has been growing in the pass of
the years.
c) Where is it located? What is your workplace like?
My office is located in Santa Fe and I have a small room located in a big building. It has all the things that I need like my computer and my
desk
d) Who do you work with?
I work with a group of other programmers and we are the responsible of the development of the Software that the customer asks. The person
that leads us is the Information Technology Manager.
e) What skills do you need at work? What training opportunities have you had?
Is necessary to have mathematical skills and I need to have the ability to learn concepts and apply them to other problems.
f) How long have you been in your company? Have you been promoted? Would you like to have other opportunities?
I have been in my company for almost 3 years. I started as a intern and a year later they give me a job as a programer. I would like to work in
the future as a Information Technology Manager to be in charge of the data that the company uses.
g) What benefits or perks do you receive in your company? Would you like to have other benefit?
My company offers a health insurance if an accident happens when I am working. I would like to have a more flexible schedule of work.
Business profile

18. Graph vocabulary
Movement (Verbs):
Up
● Rose
● Went up
● Increased
● Grew
● Shot up
● Surged
● Rocketed
Movement (Verbs):
Down
● Fell
● Declined
● Dropped
● Decreased
● Sank
● Went down
● Plunged
● Plummeted
No Movement: (Verbs with
Adjectives, Verbs)
● remained steady
● were unchanged
● did not change
● remained constant
● remained stable
● stabilized

19. Adverbs and intensifiers
● slightly
● a little
● a lot
● sharply
● suddenly
● steeply
● gradually
● gently
● steadily
Tops and Bottoms
● reached a peak
● peaked
● reached their highest level
● fell to a low
● sank to a trough
● reached a bottom