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Operational efficiencies stefan baciu

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Operational efficiencies stefan baciu

  1. 1. © 2012 IBM CorporationBusiness Analytics software1Drive the Next Wave of Operational Efficiencieswith AnalyticsStefan BaciuBusiness Analytics – Channel Sales Manager, South East Europe
  2. 2. © 2012 IBM CorporationBusiness Analytics software2Agenda• Processes Continue to be Problematic• Introducing IBM Operational Analytics• Attaining Business Value for the Organization
  3. 3. © 2012 IBM CorporationBusiness Analytics software33
  4. 4. © 2012 IBM CorporationBusiness Analytics software4 Sources:• The Guardian, May 2010 / IBM Institute for Business Value, 2009 / IBM CIO Study 2010 / IBM CFO Study 2010 /IBM CMO Study 2012Meeting Priorities is a Challenge Today1 in 3Business leadersfrequently makedecisions based oninformation they don’ttrust, or don’t have1 in 2Business leaderssay they don’t haveaccess to theinformation theyneed to do their jobs
  5. 5. © 2012 IBM CorporationBusiness Analytics software5Growing complexity of business demands for informationWhy?How arewe doing?What shouldwe be doing?…AnalysisReportingPlanningINTERNALDATAEXTERNALDATAERPMAINFRAMEEXTERNALBILLINGHRCRM…DashboardingScorecardingBudgeting…
  6. 6. © 2012 IBM CorporationBusiness Analytics software6Organizations drive transformation bystarting with one of these four high-value initiatives• Churn management• Social media sentiment analysis• Propensity to buy/Next best action• Rolling plan, forecast and budget• Financial close process automation• Real-time dashboards• Predictive maintenance• Supply chain optimization• Claims optimization• Operational and financial risk visibility• Policy and compliance simplification• Real-time Fraud identification1234Grow, retain andsatisfy customersManage risk, fraud &regulatory complianceIncrease operationalefficiencyTransform financialprocesses
  7. 7. © 2012 IBM CorporationBusiness Analytics software7 © 2013 IBM Corporation7Processes Continue to beProblematic
  8. 8. © 2012 IBM CorporationBusiness Analytics software8Operations is an enterprise-wide responsibilityBusinessPartnersProspectiveEmployeesSuppliersCurrent &ProspectiveCustomersIncrease conversion, marginReduce sales cycle timeIncrease brand preference, especially forcustomers with the greatest lifetime valueImprove customersatisfaction & loyaltyEnable flexible paymentoptions based on needEnable employee access tousable analyticsManage productionand qualityUnderstand the met andunmet needsHire capable employees andenable with appropriate skillsManufacturing
  9. 9. © 2012 IBM CorporationBusiness Analytics software9Focusing on process improvement remains key for organizations…Source: CMS Wire• 74% of best-in-classcorporations state a topstrategic action is to“improve the efficiency ofmanufacturing operations”(Aberdeen Group)• Companies dedicated toimproving supply chainhold 15% less inventory,have 17% strongerperfect order performanceand 35% shorter cash-to-cash cycle times (Gartner)
  10. 10. © 2012 IBM CorporationBusiness Analytics software10…but meeting Line of Business needs may not be easy• Lack of insight intoperformance• Rich data, but poorinsight• Departments notworking towardscommon goal• Inability to accuratelypredict• Disparate sources• Connecting IT andLine of Business:Need to worktogether• Difficultysynchronizingdemand and supply(too siloed)• Losses in processeshave become norm• Resource complexitymake it harder torespond to changingneedsLack ofVisibilityDisconnectedProcesses
  11. 11. © 2012 IBM CorporationBusiness Analytics software11 © 2013 IBM Corporation11Introducing IBM OperationalAnalytics
  12. 12. © 2012 IBM CorporationBusiness Analytics software12IBM solutions for Operational Analytics improves process efficiencyReporting, Analysis, & PredictionsScorecarding &DashboardingModelingPlanning, Budgeting & ForecastingResource OptimizationPredictive Analytics StatisticalAnalysisData & Text MiningBusiness Rules &OptimizationForecasting &SimulationReal-time DecisionsSoftwareCapabilitiesOperationalAnalyticsSolutionsPlanManageMaximize Plan for operational success• Align corporate supply with customer demand with sales andoperations planningManage day-to-day operations• Ensure the right quantity of the right product is available atthe right time and location with inventory managementMaximize operational performance• Improve fraudulent identification with claims optimization
  13. 13. © 2012 IBM CorporationBusiness Analytics software13Operational Analytics for process efficiency leverages severalanalytics capabilitiesFirstnotificationof lossRequestadditionalinformationIn-depthinvestigationPayment& closingSIUSubrogationAssessorsAnalyze claims by priority andrulesForecast reserve amount andidentify outliersAllocate and prioritize resourcesby scoring claimsAnalyze customer informationand predict products to up- andcross-sellAllocate and prioritize resourcesby scoring claimsExamples ofProcesses•Claims•Inventory•Sales andOperationsplanning•Warranty•Quality•Financial•Legal
  14. 14. © 2012 IBM CorporationBusiness Analytics software14Failure Pattern AssociationAn Utility Company wanted to understand what environmental or other factors influenced assetreliability and identify assets likely to fail• Failure Predictions accordingto Associative FactorsFailures andAssociationsConsolidationUsage DataAsset Data WeatherTrafficPatternsWork OrderDataFailure/ CauseCodesEnergy and Utilities Uses Use to mine data associations between gas pipe failure and outside influences, such as temperature andtraffic, to mitigate issues prior to failure Associate power line failure according to population growth patterns, weather events or vegetationclearing activities and adjust planning accordinglySolutionApply AssociatedPrediction ModelsBusiness Problem
  15. 15. © 2012 IBM CorporationBusiness Analytics software1515Usage AnalysisUtility Company wanted to analyze usage patterns to better understandseasonal fluctuations, defective meters, customer segmentation andcapacity planningConsolidation of Usageand Customer DataCustomer DataUtility UsageDataAsset UsageData020040060080010001200140016001 66 131 196 261 326 391 456 521 586 651 716 781 846 911 976 1041 1106 11710200400600800100012001400160018001 66 131 196 261 326 391 456 521 586 651 716 781 846 911 976 1041 1106 1171Usage/Revenue OptimizationGlobal Usage AnalysisCustomer SegmentationUsage AnomalyEnergy and Utilities Uses Understand Customer Behavior and Usage Patterns Detect Defective Meters Understand Percent of Capacity Used Plan for expansionSolutionUsage and CustomerAnalysisBusiness Problem
  16. 16. © 2012 IBM CorporationBusiness Analytics software16IBM Operational Analytics for Process Efficiency leverages everyaspect of the analytical processReports,KPIs, KPPsAnalysesScoringDefineThresholdsDetermine the levelof RiskDefine ListAssign weight(points) to eachindicator...Domain ExpertiseProcess dataSupplier dataExternal dataProcess TimeCostsEfficiencyProductionDeliveryQualityEnvironmentPartner informationCustomer informationSystem notificationsEmailReportsDashboards...Anticipate ActAlign
  17. 17. © 2012 IBM CorporationBusiness Analytics software17 © 2013 IBM Corporation17Attaining Business Value forthe Organization
  18. 18. © 2012 IBM CorporationBusiness Analytics software18Process improvement provides the largest return when it becomescore to the organizationSource: Wordpress
  19. 19. © 2012 IBM CorporationBusiness Analytics software19Brammer Group increases inventory process efficiencySmarterinventorymanagementNeed:Results:• Increased inventory turnover by 17%• Accelerated report creationby up to 97% providingnear real-time analysisVisibilityand analysis ofall inventoryOptimizeprocesses formaximum efficiency
  20. 20. © 2012 IBM CorporationBusiness Analytics software20Analytics can break process monotony for IT and Line of Business
  21. 21. © 2012 IBM CorporationBusiness Analytics software21• Automate high-volume decisions• Optimize constraintsand trade-offs of resources• Operational excellence through rules-based governanceBusinessRulesOptimizationDecisionManagementPredictiveAnalytics
  22. 22. © 2012 IBM CorporationBusiness Analytics software22Next StepsIdentify which business problems are ripefor improvement123Diagram the process for that specificbusiness problemEnsure metrics for success are identifiedand agreed uponMap a course of analytical and decisionmaturity for rapid value4
  23. 23. © 2012 IBM CorporationBusiness Analytics software23Thank You!
  24. 24. © 2012 IBM CorporationBusiness Analytics software24