Arlene J. Bogad has over 20 years of experience in homeless services and public assistance programs in New York City. She is currently the Director of Client Responsibility/Administrative Director of Social Services at NYC Department of Homeless Services, where she oversees case reviews, training workshops, and data tracking. Previously she held roles as Associate Staff Analyst, Co-Director of an income support center, fraud investigator and supervisor, and assistant manager for an international shipping company. She has a Bachelor's degree in Legal Studies and is skilled in areas such as grants, contracting, leadership, and computer programs.

1. Arlene J. Bogad
Professional Profile:
Organized, effective multi-tasker known for persistent approach, thorough follow-through, and calmness
under pressure. Conscientious application of Agency’s policies and procedures. Disciplined self-starter who
can be relied on to get the job done!
Professional Experience:
New York City Department of Homeless Services
Director of Client Responsibility/Administrative Director of Social Services, Manager II 6/12-Present
w Manage the Client Responsibility Unit; oversee case reviews for shelter discontinuances, create and
lead interactive Training Workshops for the Adult Services Division.
w Liaise with various Agency Divisions such as Legal, Medical and Shelter Staff.
w Created a shared database to track, monitor and maintain statistics for over 2,400 records.
w Managed various Evacuation Shelters.
Associate Staff Analyst/Program Analyst, Central Office 11/02-6/12
w Interim Program Administrator for Adults Division
w Monitored budgets totaling $17 million of four contracted homeless facilities which includes overseeing
the monthly invoicing, performance incentives, budget modifications, new needs and close outs.
w Oversaw contracted Providers to ensure compliance with operating facilities in accordance to the City,
State and Federal mandates.
w Performed and coordinated in-depth analysis to identify critical issues affecting operational efficiency
and providing effective strategies.
w Recruited for diverse special projects: Special Assistant to Assistant Commissioner, tracking the
Women’s Intake process of new clients in the shelter system for statistical and legal purposes to gauge
current progress and in assessing future needs; coordinating the NYC Homeless Outreach conference
with 300 attendees, writing Management Position Descriptions (“MPDs”) for NYC Personnel Office;
coordinated services for 175 mentally ill homeless ex-offenders annually under the Brad H. Lawsuit
while serving as the project’s liaison within DHS and its external partners, NYC Law Department and
Department of Health and Mental Hygiene.
Co-Director, Riverview Income Support Center 11/99-11/02
w Jointly developed and implemented a continuum of shelter and public assistance services for homeless
shelter residents.
w Increased clients’ access, for 5,200 shelter residents, to city services as a result of thorough
assessments and intricate knowledge of eligibility requirements for public assistance.
w Created and implemented training curriculums for all city homeless shelter staff relating to public
assistance services.
w Revamped operations to equip front line employees with greater information access.
w Provided technical assistance to Shelter and Human Resources Administration Staff.
w Worked with the NYS Medicaid Office to incorporate a Medicaid only, separate determination, process
on site.
Associate Fraud Investigator, Supervisor II, Bronx Eligibility Unit 3/98-11/99
w Supervised work of complex difficulty and responsibility in the investigations
of reported or suspected fraud activities in social services benefits programs.
w Maintained cooperative relationships with authorized representatives from federal,
state and other municipal agencies regarding investigative, legal and administrative
issues and concerns.
w Investigated alleged fraudulent acts of misconduct relative to the improper
application, receipt, dissemination or appropriation of public funds.
w Supervised subordinate staff conducting investigative activities.
w Appointed to Quality Assurance Unit/Legal Department.
w Testified at NYS Administrative Hearings.

2. Arlene J. Bogad  page 2
Associate Fraud Investigator, Supervisor I, Bronx Eligibility Unit 12/96-3/98
 Reviewed investigations and made final recommendations of applicant eligibility
into the New York City Homeless Shelter System while supervising 10-15 in house
and 8-10 field investigators.
 Handled approximately 9,300 cases annually.
 Asked by senior staff to participate on innovative client processes, called Fast Track.
 Interpreted policy and procedure; issued orders and instructions on policy implementation
to the fraud investigators.
 Performed investigations of confidential matters in conjunction with other City Agencies.
 Excellent time management skills with 98% of cases handled by court mandated time tables.
Fraud Investigator, Bronx Eligibility Unit 7/96-12/96
 Conducted approximately 1,000 documented interviews with clients seeking admission
into the NYC Homeless Shelter system.
 Performed comprehensive field visits to secure information regarding the actual viability
of housing.
 Earned reputation as goal-oriented and organizational guru.
Skiva International
Assistant Manager 6/94-7/96
 Accountable for all shipping and receiving, both international and domestic.
 Scheduled all shipment appointments.
 Issued billing, maintained computerized records.
 Maintained accounts payable and receivable, and customer service issues.
New York City Department of Investigation 9/93-6/94
Financial Fraud Unit, Intern
 Investigated allegations of fraudulent billing to New York City Agencies.
 Evaluated the validity of submitted bids for purchases and/or contract work in
compliance with New York City bidding regulations.
 Researched rules and regulations of contract laws, relevant provisions of the New York City Charter,
and previous allegations of financial fraud.
 Investigated New York City residency requirements for city employees.
Education
John Jay College of Criminal Justice
Bachelor of Science in Legal Studies, Cum Laude
Volunteer Experience
New York State Emergency Medical Technician 6/89-8/01
 Provided emergency medical care on a NYS certified ambulance; motor vehicle operator.
 Member of Fundraising Committee-raised $150,000 annually for operating costs.
 Member of Membership Committee-recruited 25-38 volunteers annually.
 American Heart Association- Cardio Pulmonary Resuscitation instructor.
 Newsletter Editor- Staten Island Mothers of Multiples. 2/03-9/08
Skills/Continuing Education
Welfare Management System, New York State Emergency Medical Technician with Defibrillation (exp),
Microsoft Office (Word, Excel, PowerPoint), Grant Writing, Effective Email Writing, Developing and Managing
RFPs, Management Intensive Symposium, Advanced Excel Formulas, Best Practices in Supervisory
Leadership Training, John E. Reid Institute for Interviewing & Interrogation, Conflict Resolution Training,
Verbal Judo, Performance Evaluation Training, Prevention and Management of Physical Training Conflict,
Contracts-Purchasing Office of NYS, Contract Administration (NIGP) and Contract Management.