When COVID-19 stopped our face-to-face training we had to innovate or die. In 7 days we created a remote, real-time, engaging and interactive experience which wowed our customers.

1. Essentials of
Product Management
Remote and
Real-time
Course
feedback

2. Nearly 3,000 people have taken our three-
day, face-to-face Essentials of Product
Management course. That all changed when
COVID-19 stopped in-person workshops.
We knew people loved our face-to-face course
(average NPS of +70 since August 2018) but
would they love online as much?
To succeed we knew we needed to deliver the
course in the same interactive and engaging
way. After much research we decided to use
mainly Zoom video-conferencing and Miro
boards with our trainer guiding the
participants every minute of the day, as they
would face-to-face. We wanted to make sure
energy & engagement remained high
throughout the three days.
So how did it go?
Essentials of Product Management Remote and real-time (attendee feedback)

3. Amazingly!
We had 16 attendees at our first course and received 10 survey responses. This is what they said:
NPS
+100
Question Average mark
The course met my needs and expectations 4.6 out of 5
The course gave me a thorough understanding of
Product Management
4.2 out of 5
I enjoyed the course 4.8 out of 5
The facilitator was knowledgeable in Product
Management.
5 out of 5
This course will be beneficial for my career. 4.5 out of 5
The facilitator communicated and explained the
material clearly.
4.8 out of 5
Essentials of Product Management Remote and real-time (attendee feedback)

4. What was most valuable about the course? How would you describe the course to someone who was considering
attending?
A shared knowledge of Product Management; the framework covering
product ideation, design and launch; an emphasis on solving customer
problems
A practical and insightful product manager course that brings together the
right mix of theory and frameworks that can be applied within the
workplace.
Balancing theory with working through exercises Intensive overview of how Product Management should work in an
organisation
The engagement generated across different parts of the Fund. A sound course in the fundamentals of product management which
provides useful examples to work with to gain an appreciation.
We ran it - remotely. Well done Brainmates Brilliant - will give great perspective on the domain of Product
Management and how to be better at solving customer problems
The frameworks and tools. A certified grounding in Product Management - both foundational as well
as best practice
That we were doing it as a team and discussing how it would work at
AustralianSuper.
Covers all aspects of Product Management, the roles and provides best
practice templates.
Essentials of Product Management Remote and real-time (attendee feedback)
And their written feedback?
6 out of 10 respondents were happy for us to publish their answers.