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CORPORATE PRESENTATION, November 2010
FCH - An Overview
Future Capital Holdings Ltd.- An Overview                                                             03



 Future Capital Holdings (FCH) is a provider of financial services across wholesale and
 consumer businesses, with aspirations to grow into a significant financial conglomerate.
 FCH will develop a unique positioning of a financial services business, integrated with a
 retail chain.



    Net Worth                                                           Rs. 7.57 billion (168 mn $)
    No. of shareholders                                                                   160,000
    Tier I Capital Adequacy Ratio                                                   24% (Sep ’10)
    Date of Listing                                                             1st February 2008
    Exchanges Listed on                                                               BSE & NSE
    Listing Code                                                                   FCH & 532938
    Stake of FCH held by Pantaloon Retail India Ltd (PRIL)                                    55%




                                                                                                       Private & Confidential
Holding Co.- Pantaloon Retail India
Limited (PRIL)                                                                                                                      04



§     Market Cap of > USD 2 bn

§     Annual Turnover of $ 2.5 bn

§     Presence in 80 cities and 55 rural locations

§     15 mn square feet of retail space

§     PRIL has 2 JVs with the Generali Group of Italy market cap
      (28 bn$) in life and non-life insurance businesses

    Store                                           Category     Number
    Big Bazaar                                  Supermarket         132
    Pantaloon                                        Fashion         48
    E-zone                               Lifestyle Electronics       44
    Home Town     Home furnishing, Design and Build Services         10




                                                                                                                                     Private & Confidential
 The Future group has over 200 stores in retail, fashion and supermarket formats. FCH will leverage this strength to offer a full
 range of financial solutions to walk-ins in the stores
Focus of FCH                                                        05



 §   Till 2009-10, FCH largely focused on developing the Private
     Asset Management business. The company had raised
     commitments for USD 800 mn of assets as of Dec 2009. In
     Jan 2010, this business was outsourced to Everstone
     Capital. FCH has an economic interest to the extent of 40%
     of the carry in this business

 §   Subsequent to this development, FCH will now focus on
     building on the core businesses of retail & wholesale
     financing

 §   FCH currently has Tier 1 capital of Rs. 7.57 Billion, and
     intends to adequately leverage the balance sheet in order to
     deliver appropriate return to the shareholders

 §   In addition, another Rs. 2.37 billion is expected to be
     infused in the company as Tier I capital, as warrants




                                                                     Private & Confidential
     become due for conversion by end fiscal 2011
Industry Overview
Indian Demographics                                                                                                                        07




                                                 Demographic and
                                                                               2006        2007          2008         2009         2010
                                                 economic indicators
                                                 Population Density
                                                                             376.62       382.17       387.66       393.11        398.51
                                                 (people per sq km)
 Indian Population (Age Groups), 2010            Real GDP Growth (%
                                                                               9.65         9.87         6.47         5.68          9.67
 (%)                                             growth)
                                                 Inflation (% growth)          6.17         6.39         8.32        10.83         11.73
                           6
                                                 GDP Measured at
                                                 Purchasing Power
                                                                        2,870,338.36 3,238,764.16 3,443,782.05 3,784,954.14 4,188,653.17
          45                          31         Parity (million
                                                 international $)
                                                 Consumer
                                                 Expenditure (US$        535,677.28   670,213.70   727,716.06   725,566.26    789,818.19
                                                 million)
                           18
                                                 Annual Gross
                                                                         806,329.09 1,026,477.35 1,124,020.44 1,093,799.04 1,133,694.76
       65 plus   0 to 14   15 to 24   25 to 64   Income (US$ million)
                                                 Annual Disposable
                                                                         783,631.61   984,869.09 1,066,340.77 1,036,704.02 1,075,448.35
  Source: Asian demographics                     Income (US$ million)




                                                                                                                                            Private & Confidential
Huge Potential                                                                                                            08


 §       Penetration of mortgages in India is very low. The mortgage to GDP ratio in India is at 7%, whereas most
         other developing Asian countries are all between 20-25%

 §       Financial products are under-penetrated in India offering tremendous growth opportunity

         MF AUM as % of GDP                                                Insurance penetration %
                                                                      18      16
 80                                                                                    15
           67                                                         16
 70
                                                                      14                          12
 60                                                                   12                                   10      10
 50                                                                   10
 40                                                                    8
                    30        30
 30                                      23                            6
 20                                               14                   4
 10                                                                    2
                                                                       0
     0
                                                                             UK      S Africa   S Korea   Japan   India
           USA     Brazil   S Africa   S Korea   India


 §       Over the next 5 years, over 9 million FIRST-TIME retail customers are likely to buy Financial product




                                                                                                                           Private & Confidential
 §       Consumption is showing continued uptick, leading to increase in utilization levels. Thus we believe that
         investments & domestic consumption will be two main pillars of economy
Low penetration of
 non banking financial services                                                                                                                                               09


        Lending Business                                         Insurance                                               Equity Broking
        (Retail Loans as % of GDP)                               (Premium as % of GDP)                                   (Share of stocks in household assets (financial))

70                                                          18        16                                                40
         59                                                                      15                                            34
60                                                          16                                                          35
                    50                                      14                               12                         30
50
                               40                           12                                           10
                                          37                                                                            25
40                                                          10
                                                                                                                        20
30                                                           8
                                                                                                                        15               13
                                                             6                                                   5
20                                                                                                                      10                          7         7
                                                     10      4                                                                                                          6
10                                                           2                                                          5
 0                                                           0                                                          0
        Taiwan   Hong Kong South Korea Malaysia     India            USA     South Africa South Korea   Japan   India         USA        UK       Korea     Japan     India

 (Source: Reliance Capital Report, February 2010)


     Government initiatives to accelerate the growth of NBFC sector:


§       Reforming the sector, by allowing
        • non deposit taking NBFCs to raise short-term foreign currency borrowings




                                                                                                                                                                               Private & Confidential
        • banks to avail liquidity support under the LAF for the purpose of meeting the funding requirements of NBFCs
§       Reducing Risk weights
Exponential growth of Indian HNWIs                                                                                        10


   Wealth of Indian HNI’s has grown by 53.8% and Number of HNI’s in India has grown by nearly 50.9% in 2009 over 2008


                                       Distribution of Asia-Pacific HNI          Asia-Pacific HNI        Annual change
              40.3%
                                       wealth, 2009                       wealth by market, 2009              2008-09
                                       (by market)                                   (in $ billion)              (in %)
                                       Japan                                                3,892                 22.4
              24.3%
                                       China                                                2,347                 40.4
                                       Australia                                              519                 36.7
              5.4%
                                       India                                                  477                 53.8
              4.9%                     Hong Kong                                              379                108.9

              3.9%                     Singapore                                              369                 35.6
                                       South Korea                                            340                 23.2
              3.8%
                                       Taiwan                                                 264                 49.6
              3.5%
                                       Thailand                                               232                 22.2
             2.7%




                                                                                                                           Private & Confidential
             2.4%                      Indonesia                                                80                30.6
                        0.8%
    7.8%                               Other markets                                          749                  11.6
 (Source: Asia Pacific Wealth Report, 2010 by Capgemini)
Future Expectations                                                                                                                11




 §       GDP to quadruple to Rs. 205-trillion (USD 4.51 trillion) by 2020 from Rs. 53-trillion (USD 1.16 trillion) in
         2009 (Source: Edelweiss Report - India 2020-Seeing, Beyond)

 §       Domestic Consumption Expenditure in the country is set to triple from Rs. 30,000 billion (USD 661.22
         billion) in 2009 to Rs. 113-trillion (USD 2.49 trillion) in 2020 (Source: Edelweiss Report - India 2020-Seeing, Beyond)

 §       Investment in infrastructure is also set to witness a three times increase from Rs. 21,000 billion (USD
         462.86 billion) in the Eleventh Plan (FY 08-12) to Rs. 62-trillion (USD 1.36 trillion) between 2010 to 2020
         (Source: Edelweiss Report - India 2020-Seeing, Beyond)


 §       Nearly 270 million people are expected to be added to the net working population in the next two decades
         (Source: McKinsey)


 §       Nearly 91 million urban households will be middle class, up from 22 million today, making it is an even
         bigger consumption engine than China by 2030 (Source: McKinsey)




                                                                                                                                    Private & Confidential
     Note: Calculated taking INR / 1 USD: 45.37 (02/12/2010)
The long term growth across
 FS opportunities seems to be strong                                               12


                      Insurance NBP                 MF AuM
                                             186
                        +14% p.a.                                          1650
                                                         20-25% p.a.


                            87

                                                          435



                           2009              2015         2009              2015


                      Retail broking revenue pool   Retail assets (outstanding)
                                                                           1793
                             +15% p.a.      29.4        +18% p.a.


                           14.6                           655




                                                                                    Private & Confidential
Source: IRDA; AMFI;        2009              2015         2009              2015
Consumer Finance and Retail Finance                                                                                                                                    13



              Retail Finance Disbursements - Higher disposable incomes along with increased affordability and propensity
              to consume will drive this growth.



                                                                                         Personal Loans, 2.7          Consumer durables, 0.9

             Personal Loans, 3.2      Consumer
                                     durables, 0.7

                                                                                                  Credit cards, 8.4
                         Credit                                                                                        Car finance, 12.9
                       cards, 8.2                                                                                                               Utility Vehicles, 3.9
                                    Car finance, 12.6     Utility Vehicles, 3.7

                                                             Wheelers, 3.5                                                                             Wheelers, 3.2



                             Rs. 2.5tn               CVs, 12.8                29% CAGR                         Rs. 4.2tn
                                                                                                                                           CVs, 12.5
               Mortgages, 55.3

                                                                                           Mortgages, 55.5




                                                                                                                                                                         Private & Confidential
Source: CIBIL, IDFC Securities Research
Gold Loans                                                                                                                    14



 The gold loans market in India is highly untapped and sees a huge growth potential

                                                                            Size of the gold loan market in India
 §   Higher interest rates in lieu of
                                                                     1200
     • Lower turnover time                                                                                            1017
                                                                     1000
     • Cash disbursal ability                                                     35 % CAGR                798
     • Minimum documentation                                          800
                                                                                              616
     • Host of product features                                       600
                                                                                 416
 §   Provision expenses remain low due to high liquidity value of     400

     underlying collateral                                            200

 §   Segment more profitable for NBFCs                                 0
                                                                                2009          2010        2011E       2012E
                                                                                  Organized market share (Rs. bn)




                                                                                                                               Private & Confidential
                                                                             Source: ICRA, IDFC Securities Research
The Risk Spectrum                                                                                                    15



   Low

                       Gold Loans

                                       Retail Loans               FY10-12E CAGR         Market size (FY12E)

                    Mortgage Loans     Gold Loans                          35%              Rs. 1,017 billions
                                       Mortgages                           30%              Rs. 2,336 billions
                                       Commercial vehicle loans            27%                Rs. 524 billions
   Risk




                                       Auto loans                          31%                Rs. 709 billions
                   New car / New CVs
                                       Two wheelers                        23%                Rs. 134 billions
                                       Consumer durables                   40%                  Rs. 36 billions
                                       Credit cards                        35%                Rs. 350 billions
                      Two-wheeler
                                       Personal loans                      20%                Rs. 208 billions
                                                                                  Source: IDFC Securities Research
                    Credit cards and




                                                                                                                      Private & Confidential
                     personal loans
   High


   Source: IDFC Securities Research
The Opportunity is largely driven through
Deposits, Lending products, Insurance &
Wealth                                                                                                                  16


Urban organized revenue pool distribution
Per cent; Rs billion
                                        CAGR between ’08 and ‘10                CAGR between ’10 and ‘13

                           674                     14               876                   16               1,372




Deposits                                           20                                     15
                            40                                       44                                      43
Insurance
Distribution
Mutual Fund
Distribution                                       17                                     15
Equity Brokerage            12
                                                   7                 12                   17                 12
and PMS                      3
                                                                                                              3
Credit Cards                 7                     7                  3                   17
                                                                      6                                       6
Mortgages                    7                     10                                     20
                                                                      6                                       7
Auto loans
                            14                     7                                      17
Loan against                                                         13                                      13
Securities and FD                                  7                                      17
                                    5                                       5                                       5




                                                                                                                         Private & Confidential
PL                     0                           7           0                          17           0
Others                      11                     7                 10                   17                 10
                             0                     7                  0                   17                  0

                           FY ‘08                                  FY ’10                                  FY ’13
Introduction to
the Board
FCH – Independent Directors                                                                                                                      18


        FCH is a professionally managed company with a Board of 5 independent & eminent directors:

           GN Bajpai: Formerly Chairman- SEBI & Chairman - LIC of India, Corporate Governance Task Force of International Organisation of
           Securities Commission. Chairperson of Insurance Institute of India.




           Shailesh Haribhakti: Chairman BDO consulting and Managing Partner, Haribhakti and Co, Chartered Accountants, Past President,
           Indian Merchants Chamber.



           N C Singhal: Formerly Chief Executive Officer and Managing Director of Shipping Credit & Investment Corporation of India (SCICI),
           as Senior Executive of ICICI Limited, Ex- independent Director- Axis Bank, Currently Director- Birla Sunlife AMC, Max India, Deepak
           Fertilizers.


           Anil Singhvi: Formerly CEO of Holcim India, Executive Director of Gujarat Ambuja Cements Limited, Advisor and Vice Chairman
           with Reliance Natural Resources Limited.



           Pradeep Mukherjee: Formerly Human Resources Director and Vice President with Citigroup. Founder Director of Confluence




                                                                                                                                                  Private & Confidential
           Coaching & Consulting and CEO of Potential Unlimited.
Introduction to
Management Team
FCH – VC & Managing Director                                                                                               20




                      V. Vaidyanathan

  In August 2010, the FCH Board hired Mr. V. Vaidyanathan to lead the financial services business

 Mr. V. Vaidyanathan was appointed as the Vice Chairman and Managing Director of Future Capital Holdings (FCH) in August
 2010. Prior to this, he was on the Board of ICICI Bank, and set up & managed the bank’s Consumer Banking Business since
 its inception in 2000, and took the businesses to market leadership. The business included 1400 branches, retail
 deposits, mortgages and other consumer loans, SME and rural banking. He was one of the key management personnel to help
 the transition of ICICI from Development Financial Institution to a Commercial Bank during the last decade.

 His contribution has won him many recognitions and awards in the banking industry, domestically and internationally. In
 2009, he moved from ICICI Bank to ICICI Prudential Life Insurance as the MD and CEO, where he led company towards
 profitability.

 He was also the chairman of ICICI Home Finance Company, and served on the boards of ICICI Lombard General




                                                                                                                            Private & Confidential
 Insurance, and CIBIL, India’s first credit bureau. He worked with Citibank India’s Consumer Banking from 1990 to 2000.

 He is an alumnus of Birla Institute of Technology and Harvard Business School.
Management Structure                                                                                                  21


      Recently hired
                                                     BOARD OF DIRECTORS


                                                             VC & MD



        CEO-                          Corporate Center                    CEO-Retail
                                                                                                 Chief Risk Officer
    Wholesale Credit                    Head & CFO                     Financial Services



    Financial store in store       Loan against Securities      Loan against Property       Wealth Management
    Marketing & Branding           Loan against Gold            Consumer Durable loan
    BIU
    Credit cards $




                                                                                                                       Private & Confidential
The company has recently completed hiring for all important positions

$ Closed loop card for spends at Future Retail Stores only
FCH – Management Team                                                                                                                                         22



           Apul Nayyar, CEO-Consumer Business: Apul joined FCH in October 2010. Prior to this, he was the ED & CEO of India Infoline
           Investment Services Ltd. (Credit & Financing arm of India Infoline Group), CEO – Moneyline Credit Ltd., CEO & Manager – India Infoline
           Housing Finance Co. Ltd. He contributed significantly to the start up and development of various business models. Prior to joining IIL, he was
           associated with DSP Merrill Lynch as Co-Head – Consumer Finance, Global Structured Finance & Investments and Co-CEO – Moneyline.
           He has also worked with Citifinancial Consumer Finance India Limited where he was involved in setting up of operations of different products
           under retails finance business, retail financial product development and administration of marketing and distribution thereof, Human Resource
           Management, Risk Management, Product Portfolio Management, managing treasury and investments, fund raising, etc. Overall, Apul has 14
           years of experience in the financial services sector. Apul is a Bachelor of Commerce from Delhi University and a CA by profession.



           Shailesh Shirali, CEO – Wholesale Credit: Shailesh joined FCH in July 2008 to start the corporate lending business. He was formerly
           MD- Global Structured Finance & Investments at Merrill Lynch India for 2 years. Prior to that, Shailesh was with Rabo India Finance Limited
           for 5 years as ED Structured Finance, Leveraged Finance, Infrastructure - responsible for the on shore and off shore business for Indian
           corporates. His first assignment was with ICICI Limited in Credit Risk and in Structured Finance. Shailesh is a BCom from NM College and a
           CA by profession and has over 17 years of work experience.




           Ashok Shinkar, Corporate Centre Head & CFO: Prior to FCH, Ashok was on the Board of Wanbury Limited, one of the fastest growing
           Pharma company amongst top 100 companies in India. He headed finance function & also handled strategy, accounts, finance, taxation,
           mergers and acquisitions and financial resources mobilizations etc. Prior to joining Wanbury, he was associated with SSKI Corporate
           Finance for more than 4 years as a Vice President and handled Corporate Finance Advisory; M&A; Private Equity; Debt and Equity
           Structuring; and Merchant Banking activities. Ashok has also worked with J M Morgan Stanley for around 7 years in the field of Investment
           banking activities including merchant banking, corporate and financial advisory in various sectors including power, oil and gas, infrastructure,




                                                                                                                                                               Private & Confidential
           Pharma, iron and steel etc. Ashok is a Bachelor of Commerce from Sydenham College of Commerce & Economics, Mumbai and a Chartered
           Accountant by profession.
Key Financials
Loan Book Composition                                                                                                                  24


                                                                                                                         (Rs. in bn)
                                            Mar - 09       Sep – 09      Mar – 10       Sep – 10    6 mths growth (Mar10 – Sep10)
    Retail Loans                               3.01             2.48         2.91           5.25                            80%
    Wholesale Loans                            1.66             3.90         7.69          10.35                            40%
    Portfolio Buyouts                          1.49             4.24         4.75           5.13                              8%
    Total                                      6.16            10.62        14.95          20.73                            39%



 § The loan book grew by 39% from Mar ’10 till Sep ’10

 § FCH has a Tier I capital adequacy ratio of 24% as of Sep ’10. FCH intends to leverage the capital for improving the return
    on capital

 § The company will wind down exposure on portfolios purchased from the market in the next 4 quarters, as our own capability
    for originating loans builds up, which will provide higher yields

 § Incremental Retail loans are being originated mainly in secured lending space viz. Loans Against Property & Gold loans.
    These businesses have traditionally been low on delinquency, with NPAs less than 1%, but offer high risk adjusted returns.




                                                                                                                                        Private & Confidential
    The company has withdrawn Personal Loans to Self Employed as a line of business

 § The entire wholesale credit is secured against collateral of atleast 2.5 times the loan amount
Gross and Net NPA                                                                                                                   25



                   0.6                                                         0.57

                                                                                             0.5
                   0.5                                           0.48

                                                                                                          0.42
                   0.4
                                                 0.33
 Rs. In billions




                                                                                                                        Gross NPA
                                                                        0.29
                   0.3
                                                                                      0.25                              Net NPA
                                                        0.23
                                           0.2                                                     0.21
                   0.2                                                                                           0.18
                         0.16       0.15

                   0.1

                                0
                    0
                         Mar-09     Jun-09       Sep-09          Dec-09        Mar-10        Jun-10       Sep-10
                                                               Period ending




                                                                                                                                     Private & Confidential
                         Gross & Net NPA in absolute terms have been reducing for the last 2 quarters
Net NPA % to Loan book                                                                26



                                                                                (%)
  3
                            2.6
 2.5
              2.2

  2
                                          1.7

 1.5
                                                         1.1
                                                                          0.9
  1


 0.5


  0
            Sep-09         Dec-10        Mar-10         Jun-10        Sep-10




                                                                                       Private & Confidential
       As of Sept. 2010, the Gross NPA is 2.0% and the Net NPA is 0.9%.
Future Outlook
Strategies & Plans of FCH                                     28




 §   To be a provider of financial services across
     wholesale and consumer businesses, to grow into a
     significant financial conglomerate.

 §   To emerge as a financial supermarket

 §   To build good quality retail credit assets through
     tighter control on credit, collections and operations-
     To maintain a high secured book as a percentage of
     the total book size

 §   To create a comprehensive online platform to
     enable seamless execution of wide suite of financial
     products, backed by superior research and advice




                                                               Private & Confidential
Lines of Businesses                                                                                              29



                                 PRODUCT PROPOSITION



             Retail                                                             Wholesale

   Consumer Durables loan                                                    Credit facilities

     Loan against property                                                 Loan Syndication

     Loan against Shares

      Loan against Gold
                                                                • For use only at Future retail store formats.
                                                                  Permission applied for from RBI
  Credit Cards (closed loop) *                                  • The company has stopped providing
                                                                  Personal Loans to Self employed
                                                                  businesses recently
     Wealth Management
                                                                • $ Licence applied for




                                                                                                                  Private & Confidential
 Asset Management Company $
                                             Interest Income                 Current Product offerings

                                             Fee based Income                New Product offerings
Proposed lines of businesses
for building the balance sheet                                                                                         30



 RETAIL
                               § Lending against property is a secured lending business with traditionally low NPA
    Loan against Property        of less than 1%. This line of business generates healthy APRs


                               § Loans/Overdraft to customers/companies to leverage their shares for 3 – 12
   Loan against securities       months for meeting their short term needs
                               § Loans to employees looking for funding against their ESOP’s


                               § Lending against Gold is a secured lending business with traditionally minimal to no
     Loan against Gold           NPA. This line of business generates healthy APRs



  Credit Cards (closed loop)




                                                                                                                        Private & Confidential
Proposed lines of businesses
for building the balance sheet                                                                                        31



 WHOLESALE
                             § Senior Secured Lending to reputed names with proven track record with 2.5 to 3x
                               collateral cover and clearly identified cash flow streams for take outs
     Corporate Lending       § Collateral in the form of prime real estate in metro cities and/or liquid securities
                             § Lending to cash flow generating operating companies with defined take out
                             § Short to medium term exposure with duration of 12-18 months



                             §   Loans against pledge of listed shares to borrowers with proven track record
   Loan against securities   §   2.5-3x coverage over our loan amount
                             §   Liquidity in the collateral for easy market exit




                                                                                                                       Private & Confidential
Our Credit delivery mechanism
and Collection strategy                                                                                                                                              32


 Channels                                                      Credit-ops HUB

                                                                                                   Legal/Technical/                  Property/Asset
                                                                           Credit Bureau
   Channels                            Credit Bureau                                               Appraisal Agency                    Insurance

  Future Money
                                                                Verification                                       Booking               Loan
                                        Application                                   Underwriting
  Store/ Branch                                                  Process                                          Operation            Execution

    Internet
                                                                                         Credit
                                                                                       Insurance



 Branch/Service Centre                                         Collections
                                                                                             Collections will start at 1~5 days
     Phone                                                     PDC/ECS Management            past due and continue until the
                                                                                             loan is collected
                                            Customer
      Web                                                                                  Collection          Foreclosure
                                             Service
                     Customer service will handle
     Visiting                                                          CMS




                                                                                                                                                                      Private & Confidential
                     complaints, inquiries and loan pay-offs
                     and loan-fulfillment

                                                                                      Customer Contact Point           Ops Process       Internal Information flow
                                                                                      Credit Processes                 Collections       External information flow
Our IT system                                                                                                                                33



  CHANNELS                      PRODUCT                                                                REPORTING / RISK

  Branch Salesperson                 Loans       Wealth products- Mutual           Insurance          General ledger       Analytics
                                                 fund / Equity, etc.                                  recon
                                                                                                                           Risk
  Mobile Sales force
                                CUSTOMER                                                              Data ware
                                                                                                      house                Portfolio mgmt.
                                Profiling           Sales engine     Sales Mgmt.    CRM funct.
                                Customer            • Product        • Lead mgmt. • Lead mgmt.
                                                      basket         • Incentives • Campaign           ENTERPRISE
                                Statement
                                Generation          • Decision       • Targets      mgmt.
                                                                                                        HRMS
                                Channel integration • Limits                        • Inquiry mgmt.
                                / authentication
  Internet                                                                                              Treasury / Capital mkt.
                                PROCESS
  SMS                           Workflow            Document mgmt.            Ops performance
                                                    Collections               • Reports
  Call Centre Inbound                               WMS processing            • TAT
  (IVR/CTI) Outbound (dialer)                                                 • Scheduling




                                                                                                                                              Private & Confidential
  Internal interfaces:                                             External interfaces: SMS gateway, data feeds (Reuters), MF providers
Customer Management Process                                                                                  34


                               Display Rejection
                                   Message
                                                              CIBIL


                                                                   DECISION CENTRE
                   Online
 Customer                                                                       Rules
                                             Pre-
                     1                     Qualifiers
                                                            CIBIL Pull         based on
                                                                                CIBIL
                                       2                3                 4

                                                                                Decision

                                                             Display      5
            Display Decision                                 Decision
                                                            Message to                       FCFSL Systems
                                                            Customer           Application
                                                        7                     Data pushed
                                     Email Customer                            to FCFSL
                                                                          6




                                                                                                              Private & Confidential
             SMS Customer
                                                                                                  8
Online and Offline strategies                                                                                                      35




                                                             TRAVERSE NETWORKS                                   1-to-many
   CONVERSIONS     1-on-1 Conversations
                                                      Social applications / Facebook Connect                    Conversations

 BRAND
 PARTICIPATION
                     CAMPAIGNS & CONTESTS                             IN-STORE                              DIGITAL TOYS
   ENGAGEMENT
                    Incentives | Loyalty | Rewards                    Activations                         Mobile Apps / Registry


                      DISPLAY ADVERTISING                       SOCIAL MARKETING                               SEARCH
    DISCOVERY
                      Banner | Social | in-Video               Blogs | Viral | Brand Page                    Organic | PAID


                                   EXCLUSIVE CHANNEL CONTENT                                   USER GENERATED CONTENT
     CONTENT
                                DEALS | Catalogs | Coupons | Power Meter                        Wish List / Reviews | Registry

 BRAND
                                                                    THE IDEA
 RELEVANCE

                                    PERMISSION        ONLINE REPUTATION             SOCIAL INFRASTRUCTURE
  INFRASTRUCTURE   WEBSITE                                                                                             ANALYTICS




                                                                                                                                    Private & Confidential
                                    MARKETING             MARKETING                   Share | Q&A | Subscribe

                                                                   (read from bottom to top)
FUTURE Direct – To – Consumer                                                                                 36




     IN-STORE                                                                            ON-LINE

            (Mobile App)                                                     (Web Check-In)

                                        POWER-TO-BUY PLATFORM


   CONVENIENCE                                    POWER                                       TRUST

                                                                                        power-to-buy
   Loan on Mobile             Gift Registry               Mobile (Catalog)
                                                                                          ALERTS


                                                                                       power-to-buy
   Loan on Web                  Wish List             Mobile (Coupons)
                                                                                    RECOMMENDATIONS


                                                                                       power-to-buy




                                                                                                               Private & Confidential
                           Add to List (Mobile)      Location Based Push
                                                                                   SPEND RESPONSIBLY

                                                                                     experiencecommerce.com
Our Online WM strategy                                                                                 37


 Focus on



            PLATFORMS         CAPABILITIES         FLEXIBILITY
                                                                        SCOPE             PULL
              Not just           Not just             Not just
                                                                      Not just scale   Not just push
              products          strategy             efficiency




 Online Strategy

§    To have widest product suite available on the web.

§    Platform offering seamless execution of transactions

§    Innovative features built-in to create a unique platform for Investors




                                                                                                        Private & Confidential
§    Creation of Virtual KPO backed by robust Advisory & Research capability
Competitive strengths of FCH                                               38




 §   Strong synergies with Future group and Pantaloons Retail India Ltd.

 §   Large product and value adding services portfolio

 §   Professional management

 §   Strong customer relationships

 §   Rich talent pool

 §   Robust systems

 §   Efficient fund raising capabilities

 §   Focus on asset backed financing




                                                                            Private & Confidential
 §   Leveraging the eco - system of Parent company
Proposed business plans                                                                                             39


            FY 2009-10                                                                           FY 2010-11


                    19%
                                                                                                              33%



                                                                                          67%
        81%




                 FCH will grow the retail book to 70% of the total loan book over the next 3 years.

            FY 2011-12                                                                           FY 2012-13



                                                                                           30%
      45%

                         55%
                                                                                                              70%




                                                                                                                     Private & Confidential
                                                 Retail        Wholesale
Summary                                                                                                               40




 §   In summary, FCH is focused on leveraging the capital by growing the loan book, to enhance the return to
     equity. The business will be built in the secured lending space, which is a Rs. 3 Trillion lending opportunity
     annually in India. FCH will also open up new lines of business like property broking, asset management
     and wealth management to earn fee based income, to complete the customer proposition, to participate in
     the growing Indian economy, and to enhance the shareholder’s return

 §   FCH will extensively leverage on Pantaloon Retail Stores & footfalls to develop unique retail-cum-finance
     business model




                                                                                                                       Private & Confidential
 §   The “Finance store in Retail stores” will set the business model of FCH apart from other NBFCs, and give
     it the competitive edge in the Industry
DISCLAIMER
This presentation and the contents therein are for information purposes only and does not and should not
construed to be any investment or legal advice. Any action taken or transaction pursued based on the basis of
the information contained herein is at your sole risk and responsibility and Future Capital Holdings and/or its
subsidiaries or its employees or directors, associates will not be liable in any manner for the consequences of
any such reliance placed on the contents of this presentation. We have exercised reasonable care in checking
the correctness and authenticity of the information contained herein, but do not represent that it is
true, accurate or complete. Future Capital Holdings or any of its subsidiaries or associates or employees shall
not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error
or omission in the information contained in this presentation. The recipients of this presentation should make
their own verifications and investigations to check the authenticity of the said information if they so wish. Future
Capital Holdings and/or its subsidiaries and/or directors, employees or associates may be deemed to have
interests, financial or otherwise in the equity shares of Future Capital Holdings.
THANK YOU
Future Capital Holdings
52, Kalpataru Synergy
5th floor, Opp Grand Hyatt Hotel
Vakola , Santacruz (East)
Mumbai - 400 055.

Website
www.fch.in

E-mail
Investor Relations - Investor.relations@fch.in
Customer Service - customer.care@fch.in

Telephone
+91 22 6642 3400

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FCH - An overview of Future Capital Holdings Ltd

  • 2. FCH - An Overview
  • 3. Future Capital Holdings Ltd.- An Overview 03 Future Capital Holdings (FCH) is a provider of financial services across wholesale and consumer businesses, with aspirations to grow into a significant financial conglomerate. FCH will develop a unique positioning of a financial services business, integrated with a retail chain. Net Worth Rs. 7.57 billion (168 mn $) No. of shareholders 160,000 Tier I Capital Adequacy Ratio 24% (Sep ’10) Date of Listing 1st February 2008 Exchanges Listed on BSE & NSE Listing Code FCH & 532938 Stake of FCH held by Pantaloon Retail India Ltd (PRIL) 55% Private & Confidential
  • 4. Holding Co.- Pantaloon Retail India Limited (PRIL) 04 § Market Cap of > USD 2 bn § Annual Turnover of $ 2.5 bn § Presence in 80 cities and 55 rural locations § 15 mn square feet of retail space § PRIL has 2 JVs with the Generali Group of Italy market cap (28 bn$) in life and non-life insurance businesses Store Category Number Big Bazaar Supermarket 132 Pantaloon Fashion 48 E-zone Lifestyle Electronics 44 Home Town Home furnishing, Design and Build Services 10 Private & Confidential The Future group has over 200 stores in retail, fashion and supermarket formats. FCH will leverage this strength to offer a full range of financial solutions to walk-ins in the stores
  • 5. Focus of FCH 05 § Till 2009-10, FCH largely focused on developing the Private Asset Management business. The company had raised commitments for USD 800 mn of assets as of Dec 2009. In Jan 2010, this business was outsourced to Everstone Capital. FCH has an economic interest to the extent of 40% of the carry in this business § Subsequent to this development, FCH will now focus on building on the core businesses of retail & wholesale financing § FCH currently has Tier 1 capital of Rs. 7.57 Billion, and intends to adequately leverage the balance sheet in order to deliver appropriate return to the shareholders § In addition, another Rs. 2.37 billion is expected to be infused in the company as Tier I capital, as warrants Private & Confidential become due for conversion by end fiscal 2011
  • 7. Indian Demographics 07 Demographic and 2006 2007 2008 2009 2010 economic indicators Population Density 376.62 382.17 387.66 393.11 398.51 (people per sq km) Indian Population (Age Groups), 2010 Real GDP Growth (% 9.65 9.87 6.47 5.68 9.67 (%) growth) Inflation (% growth) 6.17 6.39 8.32 10.83 11.73 6 GDP Measured at Purchasing Power 2,870,338.36 3,238,764.16 3,443,782.05 3,784,954.14 4,188,653.17 45 31 Parity (million international $) Consumer Expenditure (US$ 535,677.28 670,213.70 727,716.06 725,566.26 789,818.19 million) 18 Annual Gross 806,329.09 1,026,477.35 1,124,020.44 1,093,799.04 1,133,694.76 65 plus 0 to 14 15 to 24 25 to 64 Income (US$ million) Annual Disposable 783,631.61 984,869.09 1,066,340.77 1,036,704.02 1,075,448.35 Source: Asian demographics Income (US$ million) Private & Confidential
  • 8. Huge Potential 08 § Penetration of mortgages in India is very low. The mortgage to GDP ratio in India is at 7%, whereas most other developing Asian countries are all between 20-25% § Financial products are under-penetrated in India offering tremendous growth opportunity MF AUM as % of GDP Insurance penetration % 18 16 80 15 67 16 70 14 12 60 12 10 10 50 10 40 8 30 30 30 23 6 20 14 4 10 2 0 0 UK S Africa S Korea Japan India USA Brazil S Africa S Korea India § Over the next 5 years, over 9 million FIRST-TIME retail customers are likely to buy Financial product Private & Confidential § Consumption is showing continued uptick, leading to increase in utilization levels. Thus we believe that investments & domestic consumption will be two main pillars of economy
  • 9. Low penetration of non banking financial services 09 Lending Business Insurance Equity Broking (Retail Loans as % of GDP) (Premium as % of GDP) (Share of stocks in household assets (financial)) 70 18 16 40 59 15 34 60 16 35 50 14 12 30 50 40 12 10 37 25 40 10 20 30 8 15 13 6 5 20 10 7 7 10 4 6 10 2 5 0 0 0 Taiwan Hong Kong South Korea Malaysia India USA South Africa South Korea Japan India USA UK Korea Japan India (Source: Reliance Capital Report, February 2010) Government initiatives to accelerate the growth of NBFC sector: § Reforming the sector, by allowing • non deposit taking NBFCs to raise short-term foreign currency borrowings Private & Confidential • banks to avail liquidity support under the LAF for the purpose of meeting the funding requirements of NBFCs § Reducing Risk weights
  • 10. Exponential growth of Indian HNWIs 10 Wealth of Indian HNI’s has grown by 53.8% and Number of HNI’s in India has grown by nearly 50.9% in 2009 over 2008 Distribution of Asia-Pacific HNI Asia-Pacific HNI Annual change 40.3% wealth, 2009 wealth by market, 2009 2008-09 (by market) (in $ billion) (in %) Japan 3,892 22.4 24.3% China 2,347 40.4 Australia 519 36.7 5.4% India 477 53.8 4.9% Hong Kong 379 108.9 3.9% Singapore 369 35.6 South Korea 340 23.2 3.8% Taiwan 264 49.6 3.5% Thailand 232 22.2 2.7% Private & Confidential 2.4% Indonesia 80 30.6 0.8% 7.8% Other markets 749 11.6 (Source: Asia Pacific Wealth Report, 2010 by Capgemini)
  • 11. Future Expectations 11 § GDP to quadruple to Rs. 205-trillion (USD 4.51 trillion) by 2020 from Rs. 53-trillion (USD 1.16 trillion) in 2009 (Source: Edelweiss Report - India 2020-Seeing, Beyond) § Domestic Consumption Expenditure in the country is set to triple from Rs. 30,000 billion (USD 661.22 billion) in 2009 to Rs. 113-trillion (USD 2.49 trillion) in 2020 (Source: Edelweiss Report - India 2020-Seeing, Beyond) § Investment in infrastructure is also set to witness a three times increase from Rs. 21,000 billion (USD 462.86 billion) in the Eleventh Plan (FY 08-12) to Rs. 62-trillion (USD 1.36 trillion) between 2010 to 2020 (Source: Edelweiss Report - India 2020-Seeing, Beyond) § Nearly 270 million people are expected to be added to the net working population in the next two decades (Source: McKinsey) § Nearly 91 million urban households will be middle class, up from 22 million today, making it is an even bigger consumption engine than China by 2030 (Source: McKinsey) Private & Confidential Note: Calculated taking INR / 1 USD: 45.37 (02/12/2010)
  • 12. The long term growth across FS opportunities seems to be strong 12 Insurance NBP MF AuM 186 +14% p.a. 1650 20-25% p.a. 87 435 2009 2015 2009 2015 Retail broking revenue pool Retail assets (outstanding) 1793 +15% p.a. 29.4 +18% p.a. 14.6 655 Private & Confidential Source: IRDA; AMFI; 2009 2015 2009 2015
  • 13. Consumer Finance and Retail Finance 13 Retail Finance Disbursements - Higher disposable incomes along with increased affordability and propensity to consume will drive this growth. Personal Loans, 2.7 Consumer durables, 0.9 Personal Loans, 3.2 Consumer durables, 0.7 Credit cards, 8.4 Credit Car finance, 12.9 cards, 8.2 Utility Vehicles, 3.9 Car finance, 12.6 Utility Vehicles, 3.7 Wheelers, 3.5 Wheelers, 3.2 Rs. 2.5tn CVs, 12.8 29% CAGR Rs. 4.2tn CVs, 12.5 Mortgages, 55.3 Mortgages, 55.5 Private & Confidential Source: CIBIL, IDFC Securities Research
  • 14. Gold Loans 14 The gold loans market in India is highly untapped and sees a huge growth potential Size of the gold loan market in India § Higher interest rates in lieu of 1200 • Lower turnover time 1017 1000 • Cash disbursal ability 35 % CAGR 798 • Minimum documentation 800 616 • Host of product features 600 416 § Provision expenses remain low due to high liquidity value of 400 underlying collateral 200 § Segment more profitable for NBFCs 0 2009 2010 2011E 2012E Organized market share (Rs. bn) Private & Confidential Source: ICRA, IDFC Securities Research
  • 15. The Risk Spectrum 15 Low Gold Loans Retail Loans FY10-12E CAGR Market size (FY12E) Mortgage Loans Gold Loans 35% Rs. 1,017 billions Mortgages 30% Rs. 2,336 billions Commercial vehicle loans 27% Rs. 524 billions Risk Auto loans 31% Rs. 709 billions New car / New CVs Two wheelers 23% Rs. 134 billions Consumer durables 40% Rs. 36 billions Credit cards 35% Rs. 350 billions Two-wheeler Personal loans 20% Rs. 208 billions Source: IDFC Securities Research Credit cards and Private & Confidential personal loans High Source: IDFC Securities Research
  • 16. The Opportunity is largely driven through Deposits, Lending products, Insurance & Wealth 16 Urban organized revenue pool distribution Per cent; Rs billion CAGR between ’08 and ‘10 CAGR between ’10 and ‘13 674 14 876 16 1,372 Deposits 20 15 40 44 43 Insurance Distribution Mutual Fund Distribution 17 15 Equity Brokerage 12 7 12 17 12 and PMS 3 3 Credit Cards 7 7 3 17 6 6 Mortgages 7 10 20 6 7 Auto loans 14 7 17 Loan against 13 13 Securities and FD 7 17 5 5 5 Private & Confidential PL 0 7 0 17 0 Others 11 7 10 17 10 0 7 0 17 0 FY ‘08 FY ’10 FY ’13
  • 18. FCH – Independent Directors 18 FCH is a professionally managed company with a Board of 5 independent & eminent directors: GN Bajpai: Formerly Chairman- SEBI & Chairman - LIC of India, Corporate Governance Task Force of International Organisation of Securities Commission. Chairperson of Insurance Institute of India. Shailesh Haribhakti: Chairman BDO consulting and Managing Partner, Haribhakti and Co, Chartered Accountants, Past President, Indian Merchants Chamber. N C Singhal: Formerly Chief Executive Officer and Managing Director of Shipping Credit & Investment Corporation of India (SCICI), as Senior Executive of ICICI Limited, Ex- independent Director- Axis Bank, Currently Director- Birla Sunlife AMC, Max India, Deepak Fertilizers. Anil Singhvi: Formerly CEO of Holcim India, Executive Director of Gujarat Ambuja Cements Limited, Advisor and Vice Chairman with Reliance Natural Resources Limited. Pradeep Mukherjee: Formerly Human Resources Director and Vice President with Citigroup. Founder Director of Confluence Private & Confidential Coaching & Consulting and CEO of Potential Unlimited.
  • 20. FCH – VC & Managing Director 20 V. Vaidyanathan In August 2010, the FCH Board hired Mr. V. Vaidyanathan to lead the financial services business Mr. V. Vaidyanathan was appointed as the Vice Chairman and Managing Director of Future Capital Holdings (FCH) in August 2010. Prior to this, he was on the Board of ICICI Bank, and set up & managed the bank’s Consumer Banking Business since its inception in 2000, and took the businesses to market leadership. The business included 1400 branches, retail deposits, mortgages and other consumer loans, SME and rural banking. He was one of the key management personnel to help the transition of ICICI from Development Financial Institution to a Commercial Bank during the last decade. His contribution has won him many recognitions and awards in the banking industry, domestically and internationally. In 2009, he moved from ICICI Bank to ICICI Prudential Life Insurance as the MD and CEO, where he led company towards profitability. He was also the chairman of ICICI Home Finance Company, and served on the boards of ICICI Lombard General Private & Confidential Insurance, and CIBIL, India’s first credit bureau. He worked with Citibank India’s Consumer Banking from 1990 to 2000. He is an alumnus of Birla Institute of Technology and Harvard Business School.
  • 21. Management Structure 21 Recently hired BOARD OF DIRECTORS VC & MD CEO- Corporate Center CEO-Retail Chief Risk Officer Wholesale Credit Head & CFO Financial Services Financial store in store Loan against Securities Loan against Property Wealth Management Marketing & Branding Loan against Gold Consumer Durable loan BIU Credit cards $ Private & Confidential The company has recently completed hiring for all important positions $ Closed loop card for spends at Future Retail Stores only
  • 22. FCH – Management Team 22 Apul Nayyar, CEO-Consumer Business: Apul joined FCH in October 2010. Prior to this, he was the ED & CEO of India Infoline Investment Services Ltd. (Credit & Financing arm of India Infoline Group), CEO – Moneyline Credit Ltd., CEO & Manager – India Infoline Housing Finance Co. Ltd. He contributed significantly to the start up and development of various business models. Prior to joining IIL, he was associated with DSP Merrill Lynch as Co-Head – Consumer Finance, Global Structured Finance & Investments and Co-CEO – Moneyline. He has also worked with Citifinancial Consumer Finance India Limited where he was involved in setting up of operations of different products under retails finance business, retail financial product development and administration of marketing and distribution thereof, Human Resource Management, Risk Management, Product Portfolio Management, managing treasury and investments, fund raising, etc. Overall, Apul has 14 years of experience in the financial services sector. Apul is a Bachelor of Commerce from Delhi University and a CA by profession. Shailesh Shirali, CEO – Wholesale Credit: Shailesh joined FCH in July 2008 to start the corporate lending business. He was formerly MD- Global Structured Finance & Investments at Merrill Lynch India for 2 years. Prior to that, Shailesh was with Rabo India Finance Limited for 5 years as ED Structured Finance, Leveraged Finance, Infrastructure - responsible for the on shore and off shore business for Indian corporates. His first assignment was with ICICI Limited in Credit Risk and in Structured Finance. Shailesh is a BCom from NM College and a CA by profession and has over 17 years of work experience. Ashok Shinkar, Corporate Centre Head & CFO: Prior to FCH, Ashok was on the Board of Wanbury Limited, one of the fastest growing Pharma company amongst top 100 companies in India. He headed finance function & also handled strategy, accounts, finance, taxation, mergers and acquisitions and financial resources mobilizations etc. Prior to joining Wanbury, he was associated with SSKI Corporate Finance for more than 4 years as a Vice President and handled Corporate Finance Advisory; M&A; Private Equity; Debt and Equity Structuring; and Merchant Banking activities. Ashok has also worked with J M Morgan Stanley for around 7 years in the field of Investment banking activities including merchant banking, corporate and financial advisory in various sectors including power, oil and gas, infrastructure, Private & Confidential Pharma, iron and steel etc. Ashok is a Bachelor of Commerce from Sydenham College of Commerce & Economics, Mumbai and a Chartered Accountant by profession.
  • 24. Loan Book Composition 24 (Rs. in bn) Mar - 09 Sep – 09 Mar – 10 Sep – 10 6 mths growth (Mar10 – Sep10) Retail Loans 3.01 2.48 2.91 5.25 80% Wholesale Loans 1.66 3.90 7.69 10.35 40% Portfolio Buyouts 1.49 4.24 4.75 5.13 8% Total 6.16 10.62 14.95 20.73 39% § The loan book grew by 39% from Mar ’10 till Sep ’10 § FCH has a Tier I capital adequacy ratio of 24% as of Sep ’10. FCH intends to leverage the capital for improving the return on capital § The company will wind down exposure on portfolios purchased from the market in the next 4 quarters, as our own capability for originating loans builds up, which will provide higher yields § Incremental Retail loans are being originated mainly in secured lending space viz. Loans Against Property & Gold loans. These businesses have traditionally been low on delinquency, with NPAs less than 1%, but offer high risk adjusted returns. Private & Confidential The company has withdrawn Personal Loans to Self Employed as a line of business § The entire wholesale credit is secured against collateral of atleast 2.5 times the loan amount
  • 25. Gross and Net NPA 25 0.6 0.57 0.5 0.5 0.48 0.42 0.4 0.33 Rs. In billions Gross NPA 0.29 0.3 0.25 Net NPA 0.23 0.2 0.21 0.2 0.18 0.16 0.15 0.1 0 0 Mar-09 Jun-09 Sep-09 Dec-09 Mar-10 Jun-10 Sep-10 Period ending Private & Confidential Gross & Net NPA in absolute terms have been reducing for the last 2 quarters
  • 26. Net NPA % to Loan book 26 (%) 3 2.6 2.5 2.2 2 1.7 1.5 1.1 0.9 1 0.5 0 Sep-09 Dec-10 Mar-10 Jun-10 Sep-10 Private & Confidential As of Sept. 2010, the Gross NPA is 2.0% and the Net NPA is 0.9%.
  • 28. Strategies & Plans of FCH 28 § To be a provider of financial services across wholesale and consumer businesses, to grow into a significant financial conglomerate. § To emerge as a financial supermarket § To build good quality retail credit assets through tighter control on credit, collections and operations- To maintain a high secured book as a percentage of the total book size § To create a comprehensive online platform to enable seamless execution of wide suite of financial products, backed by superior research and advice Private & Confidential
  • 29. Lines of Businesses 29 PRODUCT PROPOSITION Retail Wholesale Consumer Durables loan Credit facilities Loan against property Loan Syndication Loan against Shares Loan against Gold • For use only at Future retail store formats. Permission applied for from RBI Credit Cards (closed loop) * • The company has stopped providing Personal Loans to Self employed businesses recently Wealth Management • $ Licence applied for Private & Confidential Asset Management Company $ Interest Income Current Product offerings Fee based Income New Product offerings
  • 30. Proposed lines of businesses for building the balance sheet 30 RETAIL § Lending against property is a secured lending business with traditionally low NPA Loan against Property of less than 1%. This line of business generates healthy APRs § Loans/Overdraft to customers/companies to leverage their shares for 3 – 12 Loan against securities months for meeting their short term needs § Loans to employees looking for funding against their ESOP’s § Lending against Gold is a secured lending business with traditionally minimal to no Loan against Gold NPA. This line of business generates healthy APRs Credit Cards (closed loop) Private & Confidential
  • 31. Proposed lines of businesses for building the balance sheet 31 WHOLESALE § Senior Secured Lending to reputed names with proven track record with 2.5 to 3x collateral cover and clearly identified cash flow streams for take outs Corporate Lending § Collateral in the form of prime real estate in metro cities and/or liquid securities § Lending to cash flow generating operating companies with defined take out § Short to medium term exposure with duration of 12-18 months § Loans against pledge of listed shares to borrowers with proven track record Loan against securities § 2.5-3x coverage over our loan amount § Liquidity in the collateral for easy market exit Private & Confidential
  • 32. Our Credit delivery mechanism and Collection strategy 32 Channels Credit-ops HUB Legal/Technical/ Property/Asset Credit Bureau Channels Credit Bureau Appraisal Agency Insurance Future Money Verification Booking Loan Application Underwriting Store/ Branch Process Operation Execution Internet Credit Insurance Branch/Service Centre Collections Collections will start at 1~5 days Phone PDC/ECS Management past due and continue until the loan is collected Customer Web Collection Foreclosure Service Customer service will handle Visiting CMS Private & Confidential complaints, inquiries and loan pay-offs and loan-fulfillment Customer Contact Point Ops Process Internal Information flow Credit Processes Collections External information flow
  • 33. Our IT system 33 CHANNELS PRODUCT REPORTING / RISK Branch Salesperson Loans Wealth products- Mutual Insurance General ledger Analytics fund / Equity, etc. recon Risk Mobile Sales force CUSTOMER Data ware house Portfolio mgmt. Profiling Sales engine Sales Mgmt. CRM funct. Customer • Product • Lead mgmt. • Lead mgmt. basket • Incentives • Campaign ENTERPRISE Statement Generation • Decision • Targets mgmt. HRMS Channel integration • Limits • Inquiry mgmt. / authentication Internet Treasury / Capital mkt. PROCESS SMS Workflow Document mgmt. Ops performance Collections • Reports Call Centre Inbound WMS processing • TAT (IVR/CTI) Outbound (dialer) • Scheduling Private & Confidential Internal interfaces: External interfaces: SMS gateway, data feeds (Reuters), MF providers
  • 34. Customer Management Process 34 Display Rejection Message CIBIL DECISION CENTRE Online Customer Rules Pre- 1 Qualifiers CIBIL Pull based on CIBIL 2 3 4 Decision Display 5 Display Decision Decision Message to FCFSL Systems Customer Application 7 Data pushed Email Customer to FCFSL 6 Private & Confidential SMS Customer 8
  • 35. Online and Offline strategies 35 TRAVERSE NETWORKS 1-to-many CONVERSIONS 1-on-1 Conversations Social applications / Facebook Connect Conversations BRAND PARTICIPATION CAMPAIGNS & CONTESTS IN-STORE DIGITAL TOYS ENGAGEMENT Incentives | Loyalty | Rewards Activations Mobile Apps / Registry DISPLAY ADVERTISING SOCIAL MARKETING SEARCH DISCOVERY Banner | Social | in-Video Blogs | Viral | Brand Page Organic | PAID EXCLUSIVE CHANNEL CONTENT USER GENERATED CONTENT CONTENT DEALS | Catalogs | Coupons | Power Meter Wish List / Reviews | Registry BRAND THE IDEA RELEVANCE PERMISSION ONLINE REPUTATION SOCIAL INFRASTRUCTURE INFRASTRUCTURE WEBSITE ANALYTICS Private & Confidential MARKETING MARKETING Share | Q&A | Subscribe (read from bottom to top)
  • 36. FUTURE Direct – To – Consumer 36 IN-STORE ON-LINE (Mobile App) (Web Check-In) POWER-TO-BUY PLATFORM CONVENIENCE POWER TRUST power-to-buy Loan on Mobile Gift Registry Mobile (Catalog) ALERTS power-to-buy Loan on Web Wish List Mobile (Coupons) RECOMMENDATIONS power-to-buy Private & Confidential Add to List (Mobile) Location Based Push SPEND RESPONSIBLY experiencecommerce.com
  • 37. Our Online WM strategy 37 Focus on PLATFORMS CAPABILITIES FLEXIBILITY SCOPE PULL Not just Not just Not just Not just scale Not just push products strategy efficiency Online Strategy § To have widest product suite available on the web. § Platform offering seamless execution of transactions § Innovative features built-in to create a unique platform for Investors Private & Confidential § Creation of Virtual KPO backed by robust Advisory & Research capability
  • 38. Competitive strengths of FCH 38 § Strong synergies with Future group and Pantaloons Retail India Ltd. § Large product and value adding services portfolio § Professional management § Strong customer relationships § Rich talent pool § Robust systems § Efficient fund raising capabilities § Focus on asset backed financing Private & Confidential § Leveraging the eco - system of Parent company
  • 39. Proposed business plans 39 FY 2009-10 FY 2010-11 19% 33% 67% 81% FCH will grow the retail book to 70% of the total loan book over the next 3 years. FY 2011-12 FY 2012-13 30% 45% 55% 70% Private & Confidential Retail Wholesale
  • 40. Summary 40 § In summary, FCH is focused on leveraging the capital by growing the loan book, to enhance the return to equity. The business will be built in the secured lending space, which is a Rs. 3 Trillion lending opportunity annually in India. FCH will also open up new lines of business like property broking, asset management and wealth management to earn fee based income, to complete the customer proposition, to participate in the growing Indian economy, and to enhance the shareholder’s return § FCH will extensively leverage on Pantaloon Retail Stores & footfalls to develop unique retail-cum-finance business model Private & Confidential § The “Finance store in Retail stores” will set the business model of FCH apart from other NBFCs, and give it the competitive edge in the Industry
  • 41. DISCLAIMER This presentation and the contents therein are for information purposes only and does not and should not construed to be any investment or legal advice. Any action taken or transaction pursued based on the basis of the information contained herein is at your sole risk and responsibility and Future Capital Holdings and/or its subsidiaries or its employees or directors, associates will not be liable in any manner for the consequences of any such reliance placed on the contents of this presentation. We have exercised reasonable care in checking the correctness and authenticity of the information contained herein, but do not represent that it is true, accurate or complete. Future Capital Holdings or any of its subsidiaries or associates or employees shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error or omission in the information contained in this presentation. The recipients of this presentation should make their own verifications and investigations to check the authenticity of the said information if they so wish. Future Capital Holdings and/or its subsidiaries and/or directors, employees or associates may be deemed to have interests, financial or otherwise in the equity shares of Future Capital Holdings.
  • 42. THANK YOU Future Capital Holdings 52, Kalpataru Synergy 5th floor, Opp Grand Hyatt Hotel Vakola , Santacruz (East) Mumbai - 400 055. Website www.fch.in E-mail Investor Relations - Investor.relations@fch.in Customer Service - customer.care@fch.in Telephone +91 22 6642 3400