This document provides information about Tisbury School, including its vision, staff, and general operations. The school's vision is to develop confident, resourceful, lifelong learners by cultivating positive identities, good communication skills, numeracy, literacy, and more. It aims to achieve this vision through recognizing the importance of family and providing a positive, supportive environment that encourages a "can do" attitude. The document lists the school's board of trustees, principal, teachers, and other staff. It also outlines the school hours, contact information, and daily schedule.

1. INFORMATION BOOKLET
Our Vision
Tisbury School is a caring but challenging environment which, through example, persistent efforts, and with the
support of the family, aims to prepare students to become....
Confident
Resourceful
Life-long Learners
By being:
By:
By being:
Positive in their own identity;
Relating well to others;
Literate.
Effectively using Communication
Motivated and reliable;
Tools;
Numerate.
Being members of communities
Enterprising and entrepreneurial.
and citizens of the world;
Critical, Creative & Reflective
Valuing the land and environment;
thinkers.
Resilient.
Participating in life contexts and
being part of NZ’s social, cultural,
Seekers, users and creators of
economic and environmental wellknowledge.
being.
Informed Decision Makers.
Tisbury School believes they will achieve this vision by:
Recognising the importance of family. Providing a positive, co-operative and supportive environment.
Encouraging a “can do” attitude with students, so they will take risks and become problem solvers.
Reviewed: February 2014

2. The
Board
of
Trustees:
v
v
v
v
v
v
v
Chairperson
Deputy
Chairperson
Treasurer
Deputy
Treasurer
Property/Community
Liaison
Property/Community
Liaison
Staff
Representative
Mrs
Angela
Burnett
Mrs
Keri
Tatham
Mrs
Teresa
Newell
Mrs
Rachel
Hoogeveen
Mrs
Erin
Wilson
Mrs
Jacqui
Ferris
The
Board
of
Trustees
meetings:
Held
once
a
month;
dates
and
time
advertised
in
the
school’s
newsletter.
All
parents
are
welcome
to
attend.
Although
it
is
a
public
meeting,
there
are
no
speaking
rights
from
the
floor.
Staff:
v Principal
Mrs
Andrea
Joyce
v Senior
Teachers
Mrs
Jacqui
Ferris
R1
–
Senior
School
Mrs
Joy
Maheno
R5
–
Junior
School
v Teachers:
Mrs
Rebecca
Warnock
R2
Mrs
Cassie
Watt
R3
v Reading
Recovery
Mrs
Noelene
Marshall
v Teacher
Aides
Mrs
Joy
McNamara
Mrs
Jayne
Cloake
Mrs
Tania
Olive
v Office
Administrator
Mrs
Mary
Forsythe
v Cleaner
Mrs
Glenys
Hawkes
v Caretaker
Mr
Peter
Hughes
Page 2 of 17

3.
General
Information:
School:
Tisbury
School
Address:
3
Boundary
Road
Telephone:
2168213
Fax:
2168215
Cellphone:
0272542430
Email:
office@tisbury.school.nz
Blog
Page:
Tisbury.school.nz
Tisbury
School
is
on
facebook.
School
Hours:
School
Commences:
8:30
Welcome
to
School
Grounds
8:45
School
Starts
Brain
Break
10:00
(approximately)
Morning
Tea
11:00
(Eat
and
Read)
11:05
–
11:20
(Play)
Lunch:
12:25
-­‐
12:40
(Supervised
Lunch)
12:40
–
1:15
(Play)
1.20
School
Starts
School
Ends:
2:45
pm
School
Bus
Departs:
2:50
pm
Office
is
attended:
Daily:
8:30
to
12:30
PLEASE
NOTE:
The
hours
that
teachers
are
on
site
and
available
for
supervision
of
students
are
8:30
to
3:00pm.
Teachers
are
not
responsible
for
students
outside
of
these
hours
–
this
information
has
been
checked
through
the
legal
advisors
of
the
MOE
and
STA.
Te
Kura
Tisbury
-­‐
Karakia
E
Te
Atua
Manaakitia
Tatou
Katoa
Te
Kura
Tisbury
Nga
Kaiako
Nga
Tamariki
Me
Nga
Matua
Hoki
Ake,
Ake,
Ake,
Amine
Page 3 of 17
Lord
Look
after
all
of
us
Tisbury
School
Teachers
Children
Parents
Forever
and
ever,
Amen.

4.
TISBURY SCHOOL’S ADOPTED SCHOOL SONG:
TISBURY KIDS CAN DO ANYTHING !!
NOW THE SHOW BEGINS
AS THE SPOTLIGHT BEAMS UPON US.
YOU CAN SEE US, CENTRE STAGE.
WE’RE YOUR KIDS, YOUR HOPES,
WE’RE THE HEROES OF THE FUTURE.
WE’RE THE NEW UNWRITTEN PAGE.
THE TIME HAS COME AROUND AT LAST
FOR US TO SHOW THE WORLD THAT …
CHORUS:
TISBURY KIDS ARE ROCKIN’ IT, ROCKIN’ IT,
TISBURY KIDS ARE TOPS.
TISBURY KIDS ARE LIVING IT, LIVING IT.
LOOK WHAT WE’VE GOT.
KIDS CAN DO ANYTHING, ANYTHING.
GIVE IT A TRY.
TISBURY KIDS ARE ROCKIN’ IT, ROCKIN’ IT.
JUST WATCH US FLY.
NOW THE GAME BEGINS.
YOU CAN SEE US FROM THE SIDELINES.
WE ARE IN THE WINNING TEAM.
WE’RE THE BEST THERE IS.
WE CAN TAKE IT TO THE LIMIT.
WE CAN LIVE OUR WILDEST DREAMS.
THE TIME HAS COME AROUND AT LAST
FOR US TO SHOW THE WORLD THAT …
CHORUS X 2 THEN SECOND HALF OF CHORUS AGAIN.
(WORDS AND MUSIC: DAVID ANTONY CLARK AND JANICE MARRIOTT 2003 – KIWI
KIDSONGS 13)
-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐
Tihei Mauri Ora
Tihei Mauri Ora
Tihei Mauri Ora
Nga iwi o te motu e
Tu ake, karangatia
Tu ake, manaakitia
Nga iwi, kia ora ra
Let there be life
Let there be life
To all the tribes of the land
Stand forth and be welcomed
Stand forth and be hosted
To all the tribes, greetings to you
Nga iwi, Kia ora ra
To all the tribes, greetings to you
Page 4 of 17

5. The
following
is
some
useful
information
that
will
hopefully
help
you
become
familiar
with
our
school,
its
routines
and
ways.
If
you
have
any
questions
or
queries,
please
do
not
hesitate
to
contact
the
school.
Absences:
Please
notify
the
school
each
day
your
child
is
absent
by
cellphone
(0272542430)
or
a
note
in
a
sibling’s
communication
book.
If
we
have
not
heard
from
you
–
the
office
staff
will
try
three
times
during
the
morning
to
make
contact.
Accounts:
Most
activities/sports,
if
there
is
a
cost
involved,
which
is
not
covered
by
the
school,
will
be
on
pay
to
play
basis,
ie
fees
must
be
paid
before
a
student
can
participate
in
a
team.
If
students
require
replacement
stationery,
a
note
will
be
sent
home
from
the
classroom
teacher
requesting
either
the
item
be
supplied
or
money
be
sent
to
school
to
purchase.
School
accounts
sent
home
at
the
end
of
each
term.
Internet
banking
is
available.
Please
contact
the
office
for
the
account
number.
Assemblies:
Monday
–
2:10pm
in
the
Library.
Parents/caregivers
are
most
welcome
to
attend.
Page 5 of 17

6. Behaviour Management (P6)
Our school’s behaviour management system is underpinned by the School’s values. These
values are the core for reinforcing positive behaviour that encourages students to become self
driven to want to be a positive citizen. The school rules have been developed around two the
core values.
School Values and Rules:
Tisbury School Core Values:
Respect and Responsibility
which are shown through the
characteristics listed below.
Tisbury’s School Rule:
Always show respect and take
responsibility for your actions through
making awesome choices and following the
school values (MAC).
Each class is to develop a Contract or Treaty defining specific rules for their classroom
and students – these should be reinforced on an ongoing basis.
The Contract/Treaty is to be clearly displayed in each classroom along side the school
values chart – which are the foundations for being a positive Tisbury School Citizen.
Team:
Working together to do our MAC – using Tisbury School WITS:
best.
Integrity: Doing what’s right, even
W: Walk Away! Make the right choice.
when no one is looking.
Don’t let others influence or hurt you.
Striving:
Aiming high to succeed.
I: Ignore! Make the right choice.
Balance:
Working and playing at the
Ignore people making you feel upset or
right time.
unhappy.
Understanding: Know what’s
T: Tell Someone: Talk to the school’s
happening and why
Playground Pals, a Teacher, an adult you
(ie W.I.T.S.).
trust.
Resourceful: Finding ways with dealing S: Say an “I” statement. Be in control.
with problems.
Name the behaviour that you don’t like
YOU:
Only YOU can be
and why you don’t like it.
responsible and show
respect in being a positive
citizen.
In implementing the school rules staff are asked to familiarize themselves with and follow
the school behaviour management guidelines as defined in the behaviour charts. Teachers
are asked to be professional in deciding consequences for inappropriate behaviour (ie is it
just a quick 5 minute time out – or does the behaviour fall within the behaviour chart
consequences). Part of the behavior chart consequence requires students to fill out a
behaviour management reflection sheet. If the incident is serious, or ongoing, a behaviour
note will be attached to the reflection sheet stating that three of these notes sent home in one
term, will result in stand down procedures being considered. All serious or ongoing
incidents will be recorded in the school student management system under behavior for a
record. There is always a clean slate at the commencement of each term. Nevertheless …
Tisbury School will not tolerate defiance, destruction of property, rebellion, bullying,
intimidation or any act of rudeness. If a student/s continue to be non-compliant with the
school rules or behaviour is of a severe nature (ie threatening, swearing, or violent, bullying)
the Principal has the right to implement official stand-down or exclusion procedures as per
the MoE guidelines.
Page 6 of 17

7. Guidelines: The following Charts explain our behavior guidelines.
displayed in each classroom and around the school.
These charts are
Playground:
Students are allowed to climb the tree in the playground beside Room 5.
Friday Wheels Day – students are allowed to bring scooters, roller blades on a
Friday – students must have appropriate safety gear (ie helmets, knee and arm pads).
Play area over the road/Tisbury Hall (Terms 2/3) : Lunch time only:
Year 4/5/6 Students. Must be accompanied by duty teacher/Teacher aide – student’s
line up by boiler room wall or at gate outside library.
From 12:50 to the end of lunch a TA will provide supervision. TA is to coordinate
with Principal on any issues.
Students are allowed to climb trees but not the hedge.
No huts and no feeding the race horses.
Ensure students have equipment to play with – cricket gear, rugby balls.
Tisbury Hall – Sports Leaders are responsible for organising games and ensuring they
are played fair. The TA is there to support and step in to help with the situation – TA
is to take the school’s cellphone
to ensure that the staff can support if necessary.
Orange Cones – these indicate areas that are out of bounds due to flooding or
dangerous conditions.
Sports Teams Practices: during lunch times, practices take preference over students playing on
either the tennis court or playing field.
Page 7 of 17

8.
Page 8 of 17

9. Buses/After
School
Care
Services:
All
children
are
required
to
wear
the
Safety
Vest
on
the
School
Bus/OSCAR
pickup
and
on
School
Trips,
parents
and
children
are
asked
to
sign
the
Safety
Vest
Agreement
(included
in
enrolment
pack)
The
children
must
follow
the
bus
rules
as
outlined
below.
Bus
Rules:
Consequences:
-­‐
Use
manners
to
others
at
all
times.
-­‐
Keep
hands
and
feet
to
yourself.
-­‐
Use
a
quiet
voice.
-­‐
Stay
in
your
seat
and
ensure
seat
belts
are
on.
-­‐
Keep
your
school
bags
in
front
of
your
feet,
or
under
your
seat.
-­‐
Follow
the
bus
driver’s
instructions
at
all
times.
-­‐
Listen
to
the
bus
monitors.
-­‐
Cell-­‐phones
are
not
permitted
to
be
used
on
the
bus.
The
bus
driver
and
the
monitor
are
to
report
any
misbehaviour
to
the
Principal
(The
Bus
Controller).
1st
Offence
–
verbal
warning
by
Bus
Driver
–
Bus
Driver
to
inform
Principal.
2nd
Offence
–
verbal
warning
by
Bus
Driver
–
Bus
Driver
to
inform
Principal
–
who
phones
Parents.
3rd
Offence
–
Bus
Driver
to
inform
Principal,
who
will
inform
Parents
that
as
this
is
the
3rd
offence,
the
student
is
not
allowed
to
travel
on
the
bus
for
a
set
period
of
time.
If
the
incident
is
deemed
to
be
severe
the
school’s
behaviour
procedures
will
be
initiated.
After
School
Care
Services:
The
school
asks
all
parents/caregivers
to
advise
the
office,
at
the
commencement
of
each
term
or
when
ever
changes
are
made,
if
their
child(ren)
are
being
collected
by
an
after
school
agency.
Staff
need
to
be
informed
as
a
school
register
is
kept
of
who
is
being
collected,
by
which
agency
and
on
what
days.
Concerns:
As
a
school
we
take
concerns
and
complaints
seriously,
no
matter
how
small
or
big.
Our
philosophy
is
to
deal
with
them
when
they
are
small,
therefore,
please
contact
the
school
as
soon
as
you
have
a
concern
–
first
approach
is
always
the
classroom
teacher,
then
the
Principal.
However,
if
you
have
a
formal
complaint
a
copy
of
the
complaints
procedure
is
found
at
the
back
of
this
information
booklet
or
in
the
back
of
the
communication
book.
Collecting
Children
From
School:
Please
phone
and
leave
a
message
on
the
school’s
answer
phone
–
before
2:30
(afternoon
phone
messages
are
checked
at
2:40),
or
write
a
note
in
the
communication
book
if
your
child
or
children
are
not
to
go
home
on
the
school
bus.
If
we
do
not
receive
a
written,
or
phone,
message
your
child
will
be
sent
home
on
the
bus.
Collecting
children
from
school
during
school
hours
–
please
ensure
that
you
advise
the
child’s
teacher
that
you
have
taken
your
child(ren).
Page 9 of 17

10.
Dental
/
Health
Care:
Please
contact
Fernworth
Dental
Clinic
for
help
or
assistance
–
Phone:
2169706.
The
Public
Health
Nurse,
visits
on
a
regular
basis.
Please
contact
the
school
for
contact
details.
Administering
Medicines
–
if
parents
require
medicines
(apart
from
asthma
controls)
to
be
administered
at
school,
then
written
instructions
and
consent
for
the
school
to
do
so
must
be
supplied.
In
each
communication
book
there
is
a
copy
of
the
required
form
–
this
should
be
filled
in
and
handed
into
the
school’s
office
secretary,
who
will
record
request
in
the
schools
Medical
Register.
The
School
is
not
able
to
administer
medicines
without
written
instructions/consent.
All
medicines
are
to
be
handed
to
the
School’s
Secretary
for
safe
keeping
–
children
are
not
permitted
to
self-­‐administer.
For
Asthma
and
other
medical
condition
control
–
please
fill
in
the
Action
Plan
and
return
it
to
the
school
office.
Duffy
School:
Tisbury
School
is
a
Duffy
School.
Students
receive
one
free
book
per
term,
plus
every
fortnight
there
is
a
“Caught
Being
Good
Book”
which
is
handed
out
at
school
assemblies.
During
the
year
the
students
have
Duffy
Assemblies
where
role
models,
that
encourage
reading,
talk
to
the
students.
Emergency
Closures:
If
for
any
reason
the
school
is
to
be
closed
during
school
time,
all
parents
or
emergency
contacts,
will
be
contacted
through
either:
phone,
texting
or
email.
All
children
will
be
kept
at
school
and
parents
will
be
asked
to
report
to
the
teacher
in
charge
to
take
responsibility
of
their
child.
If
school
is
to
be
closed
before
school
starts
in
the
morning,
broadcasts
indicating
such
will
be
put
over
the
local
radio
stations
cancellation
announcements
and/or
a
school
text
/
email
will
be
sent.
Page 10 of 17

11. Food
and
Drinks:
Our
school
promotes
healthy
eating,
and
drinking,
and
therefore
children
are
encouraged
to
drink
water
at
school
only.
Children
are
permitted
to
have
a
water
bottle
in
class
during
school
time.
(No
fizzy
drink
and
we
would
like
to
discourage
juices
ie
orange
juice
as
these
are
contributors
to
tooth
decay.)
Lunches:
School
has
the
facility
to
only
heat
food
up
in
a
pie
warmer
(daily).
Heatups
cost
20cents.
All
heat
ups
are
to
be
wrapped
in
tinfoil
and
named
with
a
vivid.
Students
are
to
place
their
heat
up
in
the
classroom
basket
in
their
own
classroom
before
school.
The
school
provides
a
limited
canteen
which
has
a
focus
of
trying
to
provide
healthy
options.
Classroom
Teachers
provide
supervision
for
their
own
class
during
brain
food,
morning
tea
and
lunch
time.
Milk
in
Schools:
Tisbury
School
is
part
of
the
milk
in
school’s
programme.
Parents
are
asked
to
fill
out
a
permission
slip
for
children
to
receive
milk
on
a
daily
basis.
No
child
is
required
to
drink
milk
everyday,
it
is
up
to
them
to
decide.
Snacks:
Tisbury
school
has
one
brain
break
time
at
approximately
10:00am.
At
this
time
the
school,
in
line
with
health
department
policies,
insist
that
children
eat
brain
food
(it
must
be
a
piece
of
fruit,
vegetable
or
popcorn)
and
drink
water.
Tisbury
School
has
applied
to
become
a
“Milk”
in
schools
which
is
to
be
introduced
during
2013.
Homework:
Tisbury
School’s
expectation
is:
Year:
Juniors
1
-­‐
3
Time
Allocation:
15
minutes
per
night
Homework
Content:
Child
share
read
from
home
reading
book,
spelling/word
recognition
practice.
Maths:
Practice
counting,
play
games.
Library
Book
over
the
weekend.
Seniors
30
minutes
per
night
Reading
/
Spelling
/
Basic
Fact
Practice.
4
-­‐
6
Library
Book
over
week/weekend.
In
addition
to
the
above,
classroom
teachers
may
set
independent
projects
relevant
to
the
school’s
inquiry
topic.
These
projects
are
to
encourage
a
home/school
link
and
keep
you
informed
of
the
learning
that
is
happening
at
school.
Homework
should
not
generate
stress
or
anxiety
–
if
there
are
problems,
please
see
the
classroom
teacher.
Homework
should
not
impinge
on
ensuring
that
children
have
time
to
persue
out
of
school
activities
which
encourage
and
enhance
social
interaction,
ie
sport
groups;
clubs;
dance;
music;
horse
riding
–
any
interests
that
children
have.
Page 11 of 17

12. Home/School
Communication
Books:
Each
child
has
a
communication
book
–
this
book
is
to
go
home
and
back
from
school
daily.
The
book
is
a
means
of
communication
–
all
school
notices
/
newsletters
will
be
found
either
glued
in
here
or
placed
in
the
back
pocket.
Parents
and
teachers
can
write
positive
notes
to
and
from
school.
The
students
are
to
show
their
teacher
the
communication
book
each
morning.
Library
Books:
Our
school
has
a
wonderful
library
–
library
books
are
encouraged
to
be
taken
home
and
returned
weekly.
New
Entrant
(5
Year
Olds)
Literacy
Pack:
On
behalf
of
the
Invercargill
Rotary
Club,
each
five
year
old
student
starting
school
will
receive
a
new
entrant
literacy
pack
–
in
addition
the
school
provide
a
numeracy
pack
-­‐
these
will
be
shared
during
the
new
entrant’s
first
pre-­‐school
visit.
News
Letters
–
Information
Communication:
News
letters
are
sent
home
once
a
fortnight.
Important
reminder
notices
will
be
emailed
or
a
text
will
be
sent.
Information
will
be
placed
on
the
school’s
web
page
or
classroom
blogs.
Parent
Teachert
Group:
Parent
Teacher/Support
Group
–meet
once
a
term
and
provide
the
foundation
for
fundraising
for
the
“extra”
things
that
school
require.
Parents
are
also
encouraged
to
participate
in
a
wide
variety
of
school
activities
that
support
their
children’s
learning.
Reporting
to
Parents:
Term
1:
“Meet
the
Teacher”
Term
2:
Oral
/
written
report
on
Maths
/
Reading
/
Writing
in
relation
to
National
Standards
through
a
Teacher/Student/Parent
conference.
Identified
curriculum
areas
to
be
reported
on
at
the
same
time.
Term
4:
Written
report
on
Maths
/
Reading
/
Writing
in
relation
to
National
Standards
and
identified
curriculum
areas
plus
The
Arts
Folder
–
shared
by
students
to
their
family.
Years
0/1/2:
on
commencing
school
and
on
their
birthday
(or
as
near
too
as
possible)
a
report
on
Literacy
and
Numeracy
progress
will
be
provided.
Page 12 of 17

13. On-­‐going
over
the
year
communicating
with
the
classroom
teacher
is
important.
All
we
ask
is
that
you
make
a
time
to
have
a
chat.
Sports
and
Cultural
Activities:
Our
school
encourages
and
supports
children
who
participate
in
out-­‐of-­‐school
sports
and
cultural
activities.
Tisbury
School
is
part
of
the
Sport
Southland’s
in
school
sports
programme
that
provides
experts
across
different
codes
to
visit
schools
providing
their
expertise.
During
the
school
year,
our
school
participates
in
combined
school:
Sport:
Term
1:
Swimming
Athletics
Term
2:
Cross
Country
Term
3:
Moffett
Cup
Term
4:
Soccer
Tournament
Education
Outside
The
Classroom:
During
Term
4
All
classes
participate
in
an
Education
Outside
the
Classroom
programme,
with
the
Year
6’s
attending
a
school
camp.
Cultural:
As
arranged
throughout
each
year.
We
try
to
arrange
school
sports
teams
for
netball,
touch
rugby,
mini
ball,
however,
this
is
dependent
on
the
number
of
students
and
help
from
parents
to
coach
or
manage
teams
available.
Page 13 of 17

14. School
Uniforms:
Tisbury
school
only
has
a
sports
top.
This
top
is
for
sale
–
contact
the
office.
With
the
sports
top
it
is
expected
that
students
will
wear
black
shorts
and
appropriate
footwear
for
sporting
activities.
Sunhats
–
can
be
purchased
from
the
office.
There
is
an
expectation
that
students
will
wear
the
school’s
sunhat
during
Terms
1
and
4.
Children
are
not
to
share
sunhats.
Stationery:
A
stationery
list
is
available
from
the
school’s
office.
During
the
term
limited
stationery
is
available
ie
pens,
pencils
rubbers,
rulers
etc.
for
which
we
ask
students
to
pay
as
they
use.
If
parents
have
a
credit
account,
then
they
can
be
charged.
Can Do Can Do Can Do
Tisbury Kids
Can Do
Anything –
Watch Us Try!
Page 14 of 17

15. TISBURY SCHOOL’S COMPLAINT
PROCEDURE
School/Community Process
Notes
1. While minor issues may be discussed in a quick informal chat with a staff member, normally in
order for both parties to give the matter full attention, arranging a time to discuss the matter is
the preferred option.
Caregiver has a
concern about
something happening
at the school
Caregiver asks for an
appointment with the
child’s teacher.
Matter unresolved or has
resurfaced. Make an
appointment and discuss with
the principal.
Matters resolved to both
parties satisfaction – either
concluded or an
understanding in place for
future action.
After an agreed period of
time eg two weeks action
unsuccessful ie problem
has resurfaced.
Matter resolved to both
parties satisfaction – either
concluded or an
understanding in place for
future action
Matter unresolved. Complaint
put in writing and addressed
to the chairperson of the
Board of Trustees. The
chairperson then follows
the board process for
handling complaints
After an agreed period of
time eg two weeks action
unsuccessful ie problem
has resurfaced.
Page 15 of 17
2. If
the
complaints
procedure has not been
followed the board will
normally return the letter
of complaint to the writer
and ask that they follow
the procedure first.
3. The board needs to
formally
receive
a
complaint in order to act
on it. If a complaint is
serious enough for the
board to deal with, it is
serious enough to be
put in writing. If you
have
any
concerns
about expressing the
matter clearly in writing
please
discuss
the
matter in confidence
with
the
board
chairperson (or another
delegated
board
member)
to
enable
them to assist you with
this.
4. All parties to a
complaint may bring a
support person to any
meeting where the
issue is to be discussed

16. Complaints procedure : The Board Process
Letter of complaint, is acknowledged by the chairperson and the complainant advised of the next steps in
the board process. The letter becomes part of the correspondence that will be dealt with at the next board
meeting while the public is excluded.
Letter is tabled at board meeting (with the public excluded) and referred to relevant parties for reporting
back to the board. The board decides whether to deal with the matter as a whole or appoint a committee
to investigate and recommend to the board.
At the meeting of the board/committee the reports are received and the parties may be invited to speak to
their complaint or answer questions. The board/committee considers the evidence and/or information and
comes to a decision or recommendation.
Depending on the delegated powers of the committee either they or the board as a whole come to a
resolution as to how the board will respond and/or what action will be taken.
The board’s response is communicated to the parties to the complaint. This may be either publicly or
confidentially depending on the case.
Page 16 of 17

17. Photos 2013:
Choir
Yr 6 Camp
Dance
Page 17 of 17