Ensuring customer retention by providing customized solutions and supporting customer retention team expansion through training. Leading a national marketing and sales team of over 10 members to plan and support ongoing marketing and sales efforts through various activities. Building and leading the implementation of a new management model for three repair facilities with over 100 employees to improve operating efficiency and customer satisfaction.

1. Art: Network Orchestration
Art Education: Identify
Architecture: Develop
Architecture Education: Market
Art: Support and Stakeholder Management
Art Education: Business Targets
Architecture: Team Responsibilities
Architecture Education: Commercial Strategy

2. Ensuring customer retention by providing solutions that suit customers’ specific needs.
Supporting customer retention team expansion through training and coaching
Translating and proofreading general and technical documents from English to Chinese
through numerous localization projects; providing interpretation service for various
international conventions, high quality and efficiency contributed to on time and quality
delivery of all projects
Leading a national marketing and sales team of 10+ team members comprising of Territory
Sales Managers, Marketing Specialist and Client Care Representatives, planning and
supporting ongoing marketing and sales efforts through various activities including
advertisements, technical seminars, product demo sessions, trade fairs, team member
coaching and client service; responsible for the formulation and implementation of Autopro’s
marketing and sales strategy
Building and leading the implementation of a new management model for three repair
facilities comprising 100+ employees; the model improving operating efficiency and customer
satisfaction. Related activities include: new market opportunity brainstorming, technician
training, customer reception and follow up process improvement, team building, inventory
management optimization