1. The Facilitation Model
Meaning
Caring,, Nourishing
Responsive tates
S
c ing
4. Meta Questions In du
7.
2. Listening
1. Supporting
6. Receiving Feedback
Challenging/Stretching
3. Questioning 5. Giving Feedback
Performance

2. The Facilitation Skills
1. Supporting
2. Listening
3. Questioning
4. Meta-Questioning
5. Giving Feedback
6. Receiving Feedback
7. Inducing States

3. Supporting
#1 You need to be ok with an emotion in order
to support someone in it
#2 Supporting means holding the space for
someone to be truly honest with him/herself
#3 Supporting does not equal taking over
responsibility. It’s a combination between
empathy and empowerment. And it requires
healthy boundaries.

4. Listening
#1 Matching isn’t just for rapport. It also gives you
valuable information about your client’s “mental
whereabouts”
#2 Listening is done with your ears, eyes, and
physiology
#3 You listen best when you are in the NRK NRK-
state (Judith Delozier)

5. Your Matrix for Supporting
and Listening
In groups of 2, explore your matrix for
unleashing your supporting and listening skills.
What beliefs and understandings?
What situations/triggers interfere with
listening and supporting?