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Md Shahid Uddin Akbar

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Chief Executive Offcer
Bangladesh Institute of ICT in Development (BIID)
Shahid.akbar@biid.org.bd

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Facilitating Transformation of Telecentre Movement in
Asia and Pacifc Region through innovation and
sustainable approach

O oe 1 c br 7
t
1
28

SparkLab Bangladesh

Bc l n
ae
r o
a
BIID an Inclusive Business Innovation Hub
- BIID is a private sector initiative that offers a range of
services aimed at development and promotion of ICT
based information and services market in Bangladesh.
- It’s distinction lies in clear understanding of issues &
opportunities to benefit the poor with the use of ICTs.

Introduction of
BIID

- BIID envisions in becoming a reliable and leading
enterprise offering strategic planning, implementation
assistance and consulting services to public, private
and other initiatives in ICT based services market of
Bangladesh and in other developing countries.
- BIID pursue multi-stakeholder partnership strategy
-

Innovation is the driver in BIID’s sustainability
approach
2013 Launch, Barce lona, Octobe r, 17 th -18 th

2
Multi-Stakeholder Partnership is the Key Strategy

Partners

Major Partners of BIID

2013 Launch, Barce lona, Octobe r, 17 th -18 th

3
BIID involvement in Telecentres
1. Manage the Grameen Phone Community Information Centre
(GP CIC) network of 500 telecentres : Training, awareness
building, service offering and monitoring
2. Developed framework of Union Information and Service
Centres (UISC) and offered training and e-services

Experience in
Telecentres

3. Assessed existing telecentres in Tanzania & recommended
business model(s), now being implemented by the Ministry
4. Developed inclusive business model of telecentre titled
Batighar (Lighthouse) and rolled out in 200 locations as precommercial scaling
5. Innovate & offer service basket and branding (e-Krishok for
agriculture, e-Clinic for health, EPO for extension, MSME for
micro enterprises and Amar Hishab for Financial literacy
6. Developed strategic partnership for content, scaling up etc.
7. Integration of mobile applications and services
2013 Launch, Barce lona, Octobe r, 17 th -18 th

4
Vision and Strategies for SparkLab
Bangladesh
SLB will be the leading Innovation hub for ICT4D among the stakeholders as the most
reliable & diversifed initiative with sustainable approach providing services to both public
(Government and NGOs) and private sector. Our strategic objective is Leading Through
Innovation.

Experience in
Telecentres

To realize its vision, SLB will adopt following key strategies :
-Applying existing knowledge (information and expertise in aid to innovate products &
services for economic and social development).
- Piloting/concept testing to roll-out/scale-up new/existing services.
Understanding citizens (target audience) need and national / global development priorities
to decide among alternate investment opportunities.
- Multi Stakeholder Partnership including collaborating with Government; national and
global private sector leaders in the ICT sector; and academia to leverage impact of planned
initiatives, resource mobilization and utilization.
- Integrate new ICT tools including mobile based solution and social media.
- Constantly update and adopt environment friendly and sustainable technologies which are
more suitable are relevant for target benefciaries.
- Specifc emphasis on gender issues at every stage, from project development to its
implementation and evaluation.
2013 Launch, Barce lona, Octobe r, 17 th -18 th

5
Proposal and Actions for SparkLab Bangladesh
BIID foresee to Partner and Host the SparkLab Bangladesh

SparkLab BD

•Use BIID experiences in telecentre movement &
understanding on demand, need, services and transformation
process to frame SLB action plan & strategy
•Multi Stakeholder Partnerships (Existing and Future)
•Branding and positioning SLB as the leading Innovation hub for
ICT4D among the stakeholders as the most reliable & diversifed
initiative with sustainable approach
•Creating a pool of experts at individual and organizational level from
APTN region as well as global level
•Use BIID and APTN/TCF’s existing network and services for
marketing and business development
2013 Launch, Barce lona, Octobe r, 17 th -18 th

6
Service Basket (To be offered)
1. Innovation (Research & Development)
• Localization and customization of services
SparkLab BD Services

•

New product / service development

•

Service integration (Mobile & Telecentre based)

1. Consulting Services
• Project Design and Implementation
•

Impact Assessment (M&E)

•

Facilitation services

1. Managing Social Investment / Impact Funds
• Mobilize and Invest in impact enterprises
2013 Launch, Barce lona, Octobe r, 17 th -18 th

7
Making SparkLab Bangladesh (SLB) Sustainable

Business Model

• Within 3 years of launching, SLB will reach at break even and
Initial 24 months will be in inception phase to assess market and
develop & brand services to the potential clients, partners &
investors.
• By 2015, SLB will start offering commercial services and charge
Fees (12-15%). A strong Business Development Unit will be
assigned for networking and bidding.
• Partner with Impact Investors for investing in other
sustainable projects in the region and manage / invest funds as
Equity Investor
• Represent and show case SLB services at global forums
•

Segmentation of clients and services (Research and Facilitation)
will be specifed in business plan
2013 Launch, Barce lona, Octobe r, 17 th -18 th

8
Important factors and enablers

Major Considerations

• Leadership with vision and passion
• Knowledge, available services and expertise in ICT4D
(Including mobile based services) of BIID
• Understanding and capacity to assess the transformation
of technological trends and demands
• Link with global development partners to access into
updated information and agenda (Focus areas)
• Access to resources (both fnancial and non-fnancial) and
networks of telecentres
• Entrepreneurship and market driven approach
2013 Launch, Barce lona, Octobe r, 17 th -18 th

9
Focus on Thematic Consideration

Key Target Areas

• SLB will identify the major demanded services to focus
based on local requirement / need and investors interest
• Technology will be major driver to set the SLB strategy for
selecting ICT tools targeting specifc sector and services
based on readiness
• Will build on BIID’s core expertise areas like e-Agriculture,
e-Health and rural entrepreneurship
• Geographical coverage will spread beyond APTN region

2013 Launch, Barce lona, Octobe r, 17 th -18 th

10
Launching SparkLab Bangladesh

Way Forward

• Launching in December 16, 2013 (If possible) as the Day is the
Independence day of Bangladesh
• BIID will host the Spark Lab Bangladesh and share cost for
operational and management
• Invite national and global leaders and organize a mega event
• Signing Partnership (at least 2 potential Partners from Private
sector and development Agencies) on the Launching day

2013 Launch, Barce lona, Octobe r, 17 th -18 th

11
Multi-stakeholder platform

BIID is ready for the future
Let’s Grow Together
www.biid.org.bd

12

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"Facilitating Transformation of Telecentre Movement in Asia and Pacific Region through innovation and sustainable approach"

  • 1. Md Shahid Uddin Akbar PT A N RE R S F NR O D U E S Chief Executive Offcer Bangladesh Institute of ICT in Development (BIID) Shahid.akbar@biid.org.bd 0 L 1 a 3 u n c h Facilitating Transformation of Telecentre Movement in Asia and Pacifc Region through innovation and sustainable approach O oe 1 c br 7 t 1 28 SparkLab Bangladesh Bc l n ae r o a
  • 2. BIID an Inclusive Business Innovation Hub - BIID is a private sector initiative that offers a range of services aimed at development and promotion of ICT based information and services market in Bangladesh. - It’s distinction lies in clear understanding of issues & opportunities to benefit the poor with the use of ICTs. Introduction of BIID - BIID envisions in becoming a reliable and leading enterprise offering strategic planning, implementation assistance and consulting services to public, private and other initiatives in ICT based services market of Bangladesh and in other developing countries. - BIID pursue multi-stakeholder partnership strategy - Innovation is the driver in BIID’s sustainability approach 2013 Launch, Barce lona, Octobe r, 17 th -18 th 2
  • 3. Multi-Stakeholder Partnership is the Key Strategy Partners Major Partners of BIID 2013 Launch, Barce lona, Octobe r, 17 th -18 th 3
  • 4. BIID involvement in Telecentres 1. Manage the Grameen Phone Community Information Centre (GP CIC) network of 500 telecentres : Training, awareness building, service offering and monitoring 2. Developed framework of Union Information and Service Centres (UISC) and offered training and e-services Experience in Telecentres 3. Assessed existing telecentres in Tanzania & recommended business model(s), now being implemented by the Ministry 4. Developed inclusive business model of telecentre titled Batighar (Lighthouse) and rolled out in 200 locations as precommercial scaling 5. Innovate & offer service basket and branding (e-Krishok for agriculture, e-Clinic for health, EPO for extension, MSME for micro enterprises and Amar Hishab for Financial literacy 6. Developed strategic partnership for content, scaling up etc. 7. Integration of mobile applications and services 2013 Launch, Barce lona, Octobe r, 17 th -18 th 4
  • 5. Vision and Strategies for SparkLab Bangladesh SLB will be the leading Innovation hub for ICT4D among the stakeholders as the most reliable & diversifed initiative with sustainable approach providing services to both public (Government and NGOs) and private sector. Our strategic objective is Leading Through Innovation. Experience in Telecentres To realize its vision, SLB will adopt following key strategies : -Applying existing knowledge (information and expertise in aid to innovate products & services for economic and social development). - Piloting/concept testing to roll-out/scale-up new/existing services. Understanding citizens (target audience) need and national / global development priorities to decide among alternate investment opportunities. - Multi Stakeholder Partnership including collaborating with Government; national and global private sector leaders in the ICT sector; and academia to leverage impact of planned initiatives, resource mobilization and utilization. - Integrate new ICT tools including mobile based solution and social media. - Constantly update and adopt environment friendly and sustainable technologies which are more suitable are relevant for target benefciaries. - Specifc emphasis on gender issues at every stage, from project development to its implementation and evaluation. 2013 Launch, Barce lona, Octobe r, 17 th -18 th 5
  • 6. Proposal and Actions for SparkLab Bangladesh BIID foresee to Partner and Host the SparkLab Bangladesh SparkLab BD •Use BIID experiences in telecentre movement & understanding on demand, need, services and transformation process to frame SLB action plan & strategy •Multi Stakeholder Partnerships (Existing and Future) •Branding and positioning SLB as the leading Innovation hub for ICT4D among the stakeholders as the most reliable & diversifed initiative with sustainable approach •Creating a pool of experts at individual and organizational level from APTN region as well as global level •Use BIID and APTN/TCF’s existing network and services for marketing and business development 2013 Launch, Barce lona, Octobe r, 17 th -18 th 6
  • 7. Service Basket (To be offered) 1. Innovation (Research & Development) • Localization and customization of services SparkLab BD Services • New product / service development • Service integration (Mobile & Telecentre based) 1. Consulting Services • Project Design and Implementation • Impact Assessment (M&E) • Facilitation services 1. Managing Social Investment / Impact Funds • Mobilize and Invest in impact enterprises 2013 Launch, Barce lona, Octobe r, 17 th -18 th 7
  • 8. Making SparkLab Bangladesh (SLB) Sustainable Business Model • Within 3 years of launching, SLB will reach at break even and Initial 24 months will be in inception phase to assess market and develop & brand services to the potential clients, partners & investors. • By 2015, SLB will start offering commercial services and charge Fees (12-15%). A strong Business Development Unit will be assigned for networking and bidding. • Partner with Impact Investors for investing in other sustainable projects in the region and manage / invest funds as Equity Investor • Represent and show case SLB services at global forums • Segmentation of clients and services (Research and Facilitation) will be specifed in business plan 2013 Launch, Barce lona, Octobe r, 17 th -18 th 8
  • 9. Important factors and enablers Major Considerations • Leadership with vision and passion • Knowledge, available services and expertise in ICT4D (Including mobile based services) of BIID • Understanding and capacity to assess the transformation of technological trends and demands • Link with global development partners to access into updated information and agenda (Focus areas) • Access to resources (both fnancial and non-fnancial) and networks of telecentres • Entrepreneurship and market driven approach 2013 Launch, Barce lona, Octobe r, 17 th -18 th 9
  • 10. Focus on Thematic Consideration Key Target Areas • SLB will identify the major demanded services to focus based on local requirement / need and investors interest • Technology will be major driver to set the SLB strategy for selecting ICT tools targeting specifc sector and services based on readiness • Will build on BIID’s core expertise areas like e-Agriculture, e-Health and rural entrepreneurship • Geographical coverage will spread beyond APTN region 2013 Launch, Barce lona, Octobe r, 17 th -18 th 10
  • 11. Launching SparkLab Bangladesh Way Forward • Launching in December 16, 2013 (If possible) as the Day is the Independence day of Bangladesh • BIID will host the Spark Lab Bangladesh and share cost for operational and management • Invite national and global leaders and organize a mega event • Signing Partnership (at least 2 potential Partners from Private sector and development Agencies) on the Launching day 2013 Launch, Barce lona, Octobe r, 17 th -18 th 11
  • 12. Multi-stakeholder platform BIID is ready for the future Let’s Grow Together www.biid.org.bd 12