Facilitated customer service
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The document outlines four steps for facilitated customer service at a library: 1) Initiate where staff is available to initiate friendly service, 2) Communicate by providing informative options and ensuring customers find items, 3) Elevate where staff masters handing customers off, and 4) Motivate by upselling to drive results such as circulation, program attendance, visits, and computer use. The most important skills for library work are customer service and computers.
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This document outlines techniques for improving customer service through attentive listening. It discusses how listening can help connect with customers, find common ground, and make adjustments to communication style. Some barriers to listening include noisy environments, prejudice, multi-tasking and distractions. Steps to better listening include stopping what you are doing, preparing to listen, giving full attention, paraphrasing to ensure understanding, and practicing these techniques. When dealing with customers, listening and paraphrasing feelings shows empathy, giving full attention shows respect, and responding with "I" statements about actions being taken can help address the customer's needs while still enforcing policies.
New loan rules
The document discusses new loan rules proposed by a library to increase circulation to 1.9 million. The current rules have various limits and fees for different materials. The new rules simplify this to two categories: books/audio have a 21 day loan with a 50 item limit, while DVDs/games have a 7 day loan with a 15 item limit. Both have a 25 item checkout limit, 6 renewals allowed, and 10 cents per day late fees up to $3. The new rules aim to increase access and circulation by making the rules easier for patrons to understand.
Bike locks
This document discusses a proposal for the library to offer bike locks for customers to checkout. It outlines problems customers currently face when bringing bikes to the library without locks. It then considers what other libraries are doing, different types of locks to purchase, costs, legal issues, and proposed checkout procedures. The next steps are to discuss the feasibility of the procedures, purchase locks, catalog them, and distribute to branches for a pilot program.
How to say no by saying yes
This document outlines techniques for improving customer service through attentive listening. It discusses how listening is an important skill for library paraprofessionals and the benefits of listening, such as improving relationships and reducing stress. However, listening can be difficult due to distractions and multi-tasking. The document provides steps for better listening, including giving the speaker full attention and paraphrasing to understand them. It explains how listening can help customers feel respected and heard by addressing their underlying needs for empathy and respect. Role-playing examples demonstrate how to redirect complaints and say no through empathetic listening.
Movie editing 101
This document provides an introduction to movie editing for beginners. It discusses choosing editing software based on your computer, budget, and skill level. Popular free options for PC and Mac include Windows Movie Maker, iMovie, and online tools like WeVideo. The document also covers transferring files, basic editing terms, adding audio/music, exporting videos, and free online resources for editing and hosting videos. The overall message is that with the right free tools and resources, beginners can easily create and share homemade movies.
Shelving training
The document provides guidelines for properly shelving items in a library to ensure materials can be easily found by customers and staff. It explains how to organize materials by genre, author name, and Dewey Decimal system. Key points include labeling items clearly, shelving in the correct alphabetical or numerical order, straightening shelves, and referring customers to staff as needed. The goal is accurate shelving to improve the library experience for all.
Training certificates
I have completed various training certificates to further my education and career. These certificates demonstrate my commitment to continually developing new skills and knowledge through lifelong learning. They highlight areas such as business, technology, and personal development that I have studied to enhance my qualifications and remain up-to-date in a changing workplace.
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Understanding User Needs and Satisfying Them
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSSMastering B2B Payments Webinar from BlueSnap
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
CALL 8867766396 SATTA MATKA | DPBOSS | KALYAN MAIN BAZAR | FAST MATKA | DPBOSS GUESSING | TARA MATKA | KALYAN CHART | MATKA BOSS
Business storytelling: key ingredients to a story
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Part 2 Deep Dive: Navigating the 2024 Slowdown
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka Indian satta Matka Dpboss Matka Kalyan Chart Matka Boss otg matka Guessing Satta The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Income Tax exemption for Start up : Section 80 IAC
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How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
The Strategy Implementation System offers a structured approach to translating stakeholder needs into actionable strategies using high-level and low-level scorecards. It involves stakeholder analysis, strategy decomposition, adoption of strategic frameworks like Balanced Scorecard or OKR, and alignment of goals, initiatives, and KPIs.
Key Components:
- Stakeholder Analysis
- Strategy Decomposition
- Adoption of Business Frameworks
- Goal Setting
- Initiatives and Action Plans
- KPIs and Performance Metrics
- Learning and Adaptation
- Alignment and Cascading of Scorecards
Benefits:
- Systematic strategy formulation and execution.
- Framework flexibility and automation.
- Enhanced alignment and strategic focus across the organization.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Best practices for project execution and delivery
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Creative Web Design Company in Singapore
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2024-6-01-IMPACTSilver-Corp-Presentation.pdf
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationOperational Excellence Consulting
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentationsRecently uploaded (20)
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Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
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Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
Income Tax exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Facilitated customer service
- 1. Facilitated Customer Service By Kayci Barnett Mgr. Giodone Library
- 2. What is the most important skill needed to work at the library? Computers
- 3. The 2nd most important skill? Customer Service
- 4. What does facilitate mean? Make an action or process easier.
- 5. Four Steps of Facilitated Customer Service 1. Initiate 2. Communicate 3. Elevate 4. Motivate
- 6. Initiate • Staff is available
- 7. Initiate • Staff initiates service
- 8. Initiate • Serves with good cheer and empathy
- 9. Steps to better listening
- 10. Stop whatever you are doing
- 11. Prepare to listen by taking a deep breath
- 12. Give the speaker your full attention.
- 13. Listen carefully to what they are saying, and body language if possible.
- 14. When they’ve finished paraphrase to ensure you’ve heard them correctly.
- 15. Communicate • Informative, provides options, ensures customer finds item
- 16. Communicate • Staff Maintain Order using the 5 Steps to Influence Behavior
- 17. Five Steps to Influence Behavior 1. Ask
- 18. Five Steps to Influence Behavior 2. Explain why
- 19. Five Steps to Influence Behavior 3. Present Options
- 20. Five Steps to Influence Behavior 4. Confirm Decision
- 21. Five Steps to Influence Behavior 5. Act
- 22. Elevate • Staff Master the art of the hand-off
- 23. Motivate • Staff upsell to drive results
- 28. Don’t Perspirate, Facilitate! 1. Initiate 2. Communicate 3. Elevate 4. Motivate