2. Agenda:
Understanding transfer of brand knowledge
Branding brief on Marriott
Spreading the Marriott agenda
Building strong bands through associations
Conclusion
6. Customer Engagement
Recently, they introduced their Charlotte Marriott city center innovation lab, where
they use instant-feedback apparatuses that allow you to weigh in on every aspect
of your stay.
Marriott rewards & www.shopmarriott.com
20. Conclusion
Irrespective of how a product is
branded, a product can grow and
sustain its brand equity by
diversifying based on the nature
of the product itself as well as its
supporting marketing programs.
Our study of Marriott, a global
conglomerate, shows that how it
has successfully used
diversification across its brand
portfolio to become the
hospitality leader it is today.
21. Disclaimer
Created by :
Archisman Sahoo , PGP31139
IIM Lucknow
This presentation has been prepared in partial fulfilment of the course
requirements of the
BRAND MANAGEMENT course taught by
Prof. Sameer Mathur at IIM Lucknow.