The document discusses the need to capture critical knowledge from retiring Baby Boomer utility workers and repackage it as e-learning objects for training younger workers. Up to 50% of utility line workers will retire in the next 5-10 years, creating a shortage of qualified workers. Significant costs could result from deficiencies in knowledge and skills if not addressed. The document proposes capturing knowledge through processes involving top performers, tasks, difficulties, and subject matter experts to develop online training modules that are more consistent, accessible, and cost-effective than traditional classroom training.

1. Baby Boomers reach exit velocity: New ways to capture critical tribal knowledge and re-package it as learning objects for web-based training delivery. Rich Cummings Level Four Solutions Group, Inc.

2. Baby Boomer Facts

5. The ever increasing technology stack…

6. Technology on the pole too!

7. Technology on the ground in the pad mount cabinet.

8. More automation – less manual operation.

9. Experienced and Qualified Workforce Productive Capacity Knowledge Surplus Resource Depth

10. Reduced or ‘Junior’ Workforce ` Low or Negative Capacity Knowledge Deficit Overloaded Resources

14. Knowledge Capture Process Existing Documentation Observation SME Interviews

15. Systematic Approach To Training Analysis Implementation Evaluation/ Revision Design Development

17. Task Analysis

18. Some ways to tell if your a Baby Boomer… Your arms are almost too short to read the newspaper. You remember bell bottoms and waffle stompers Your kids are all grown up, and your grand kids are old enough to talk about you. Happy hour is a nap. It takes two tries to get up from the couch, and three tries to button your britches. When you don't care where your spouse goes, just as long as you don't have to go along. You have said the words – far out or right on.

19. Business Case Traditional Classroom Online Time Time $ $ Analysis Design Development Prep + Delivery Internal rate: 30.00 / hour # Students : 8 / class (3 classes) Preparation Time: 12 hours Class length: 16 hours 8 hrs 8 hrs 60 hrs 12 + (16*9)*3) hrs Back fill w/ OT ? $240 $240 $1800 $13,320 $19,980 Total Cost: $15,600 - $35,580 Design, Develop and Deliver a 2 Day course to 24 learners. Goal: 8 hrs 8 hrs 120 hrs $240 $240 $3600 $11,500 $15,580

20. Industry Drivers – Utility Operations 06/08/09 http://uaelp.pennnet.com/Articles/Article_Display.cfm?Section=ARTCL&ARTICLE_ID=256344&VERSION_NUM=2&p=34

21. Industry Drivers – Utility Operations 06/08/09 http://www.usatoday.com/money/economy/employment/2007-05-16-power-shortage-cover_N.htm?POE=click-refer

22. Industry Drivers – Utility Operations 06/08/09 http://www.ibew.org/articles/05journal/0504/p12_shortage.htm

25. 06/08/09 To See Some Samples of Out Work: http://www.l4sg.com/Samples/samples.htm User – guest Password – abc123