EPHRM from IIM Calcutta is a program which takes the customer oriented view about managing human resources management in various fields.

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IIM CALCUTTA
Executive Program in Human Resource Management (EPHRM)
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Program Overview Curriculum Faculty Fee Admissions
Course: Executive Program in Human Resource Management (EPHRM)
Duration of the Course: 1 Year
Date of Commencement: Not yet declared
Important Dates:
1st Cycle End Date 8th November 2012
Entrance Test for 1st Cycle 11th November 2012
Application Submission of 1st Cycle to IIMC 14th November 2012
1st Cycle Selection List Date 19th November 2012
2nd Cycle End Date 23rd November 2012
Entrance Test for 2nd Cycle 25th November 2012
Application Submission of 2nd Cycle to IIMC 28th November 2012
2nd Cycle Selection List Date 3rd December 2012
Last Date for Payment of Fees 24th December 2012
Academic Briefing Fourth week of December 2012
IIMC Class Start Date 2nd week of January 2013
Campus Dates To be announced
IIMC Class End Date Last week of December 2013
Course Schedule: Sunday 12.15 pm – 3.15 pm
Mode of Delivery: Virtual Classroom
Program Summary:
The centrality of customer in organization’s success cannot be overemphasized. In the competitive world where any differentiation edge gets neutralized quickly, more and
more organizations are enhancing customer value by adding service component to their products. Today we have very few successful pure product companies.
Further the frontline sales and services employees become the important source of customer voice which can shape the organizational strategies. Even within, the
organizations have tried to develop service culture with the concept of internal customer. Therefore employees’ customer orientation is critical across product, service, and
manufacturing organizations.
Human capital becomes very critical in implementing customer oriented strategies. In some industries like services industry it becomes all the more critical because of the
real time interaction between “frontline employee” and customer for the production and consumption of the service. This program takes the customer oriented view about
managing human resources in manufacturing, services, and sales organizations. Because of the centrality of customer in services, it has large service industry component.
The program tries to address important issues of acquisition, retention, and management of talent and knowledge. It also deals with specific issues of representative
industries like healthcare, IT/outsourcing, financial services/professional services, sales, and manufacturing.
Who is right for the Program?
Working graduates and executives looking forward to making a career in HRM or assuming senior management roles may apply.
Admission Criteria:
• Applicants should be working professionals/self-employed
• Graduates (10+2+3) in any discipline with min. 50% marks [aggregate- considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.
• Minimum 2 years of work experience
• Selection will be based on Entrance test
Instructions:
To be announced later

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