The document describes the basic communication process where a sender encodes an idea and transmits a message through a channel to a receiver who decodes the message. It provides examples of a sender sending an email to a receiver and waving goodbye, and defines the key elements of the communication process as the sender, encoding, channel, receiver, and feedback. The document also includes exercises matching elements of the communication process and identifying non-verbal communication cues like facial expressions.

3. Communication Process
Sender
encodes
idea
Sender
transmits
Receiver
gets
message
Sender
has an
idea
Receiver
decodes
message
Receiver
gives
feedback

4. Exercise
Communication Process
Match the following:
1. Sender 2. Encoding 3. Channel
4. Receiver 5. Feedback
1. You Write an e-mail to your friend.
a. Your friend __________
b. Your friend replies to your mail __________
c. Internet __________
d. You __________
e. Words in your letter __________

5. .
Exercise
Communication Process
Match the following:
1. Sender 2. Encoding 3. Channel
4. Receiver 5. Feedback
1. You Write an e-mail to your friend.
a. Your friend 4. Receiver
b. Your friend replies to your mail 5. Feedback
c. Internet 3. Channel
d. You 1. Sender
e. Words in your letter 2. Encoding

6. .
Exercise
Communication Process
Match the following:
1. Sender 2. Encoding 3. Channel
4. Receiver 5. Feedback
2. Your friend waves his/her hand and indicates bye.
a. Hand signal __________
b. You __________
c. Your friend __________
d. You wave your hand __________
e. Non-verbal __________

7. Exercise
Communication Process
Match the following:
1. Sender 2. Encoding 3. Channel
4. Receiver 5. Feedback
2. Your friend waves his/her hand and indicates bye.
a. Hand signal 2. Encoding
b. You 4. Receiver
c. Your friend 1. Sender
d. You wave your hand 5. Feedback
e. Non-verbal 3. Channel

8. Panambur, Mangalore
D’souza

9. D’Souza
D’Souza

15. M’lore

24. Exercise
Speaking Skills
Select one of the following topics:
Globalisation and Indian Economy
Reading habits among the youth
The future of Information Technology
Internet – use and abuse
Does Terrorism pay?
Impact of economic slowdown
Unemployment problem in India
Cultural heritage of India
Globalisation and changing food habits
Television and the youth

25. Distortion and
Miscommunication

32. Exercise
Distortion & Miscommunication
I did not say she killed her husband

39. Miscommunication in office
• The boss of the company initiates a mail
to invite his staff to witness an eclipse and
how his message is passed by employees
at different levels in the hierarchy and
finally how it reaches to the staff...

40. Mail from CEO to Manager:
• Today at 11 o’clock there will be a total eclipse
of the sun. This is when the sun disappears
behind the moon for two minutes. As this is
something that cannot be seen every day, time
will be allowed for employees to view the eclipse
in the parking lot. Staff should meet in the lot at
ten to eleven, when I will deliver a short speech
introducing the eclipse, and giving some
background information. Safety goggles will be
made available at a small cost.

41. Mail from Manager to
Department Head:
• Today at ten to eleven, all staff should
meet in the car park. This will be followed
by a total eclipse of the sun, which will
appear for two minutes. For a moderate
cost, this will be made safe with goggles.
The CEO will deliver a short speech
beforehand to give us all some
information. This not something that can
be seen everyday.

42. Mail from Dept. Head to Floor
Manager:
• The CEO will today deliver a short speech
to make the sun disappear for two minutes
in the form of an eclipse. This is
something that cannot be seen every day,
so staff will meet in the car park at ten or
eleven. This will be safe, if you pay a
moderate cost.

43. Mail from Floor Manager to
Supervisor:
• Ten or eleven staff are to go to the car
park, where the CEO will eclipse the sun
for two minutes. This doesn’t happen
every day. It will be safe, and as usual it
will cost you.

44. Mail from Supervisor to Staff:
• Some staff will go to the car park today to
see the CEO disappear. It is a pity, this
doesn’t happen everyday.

45. Chinese
whispers

47. Exercise
Non-verbal Communication
Match the Following:
a. Perplexed b. Sad c. Surprised d. Happy
1. _______ 2. _______ 3. _______ 4. _______

48. .
Exercise
Non-verbal Communication
Match the Following:
a. Perplexed b. Sad c. Surprised d. Happy
1. Surprised 2. Sad 3. Happy 4. Perplexed

49. Tone of Voice
55%
Words
spoken
7%
Facial Expression
38%
Verbal Meaning
Non Verbal Meaning 93%
Non-Verbal
meaning is the
major part of all
communication.

51. Exercise
Non-verbal Behaviour Perception