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Enterprise Risk Management at
Private Liberal Arts Colleges
2016 Benchmarking Report
Enterprise Risk Management at
Private Liberal Arts Colleges
Benchmarking Report
April 2016
Copyright © 2016 RCM&D
About RCM&D
RCM&D is ranked among the top independent insurance advisory firms in the United States. Our
specialized teams provide strategic solutions and consulting for risk management, insurance, and
employee benefits. Leveraging 130 years of experience and strong local, national, and global reach,
we partner with you to meet all of your business objectives.
RCM&D is proud to provide our clients with superior service. Our enterprise risk management
solution fully integrates risk management across your entire institution by focusing on your school’s
structure, values, and perceptions of risk. Our consultants perform in-depth analyses to address the
full spectrum of risks for your enterprise, whether strategic, reputational, technology, compliance,
operational, or financial.
Administrators of private colleges and universities face a complex portfolio of risks as they seek to
provide superior education and opportunities for students and their families. Risk presents itself
across every aspect of higher education, starting with the admissions process all the way through to
graduation rates, institutional rankings, and alumni support. Colleges and universities must protect
their students along with their infrastructure and financial capital, while also providing for the
productivity, wellness, and satisfaction of their faculty and staff members.
RCM&D launched its enterprise risk management (ERM) benchmarking survey specifically to
private liberal arts colleges throughout the mid-Atlantic region in order to understand the top risk
concerns for this unique subset of higher education. The higher education industry is constantly
evolving, which especially affects the risk landscape for liberal arts colleges. The following report
provides aggregate results from respondents, including risk heat maps reflecting the survey results
that may be used as an ERM benchmark.
We greatly appreciate the time and input from our survey respondents, which in turn allowed us to
analyze the results and provide you with this extensive report. We hope that you will find the
information contained herein to be of value to you and your institution’s risk prevention efforts,
whether you are considering implementing an ERM program or already have an established process.
Foreword
Edward Hanna
Enterprise Risk Management Leader
Christina Childs
Enterprise Risk Management Consultant
Authors
Edward Hanna | Enterprise Risk Management Leader
ehanna@rcmd.com
Christina Childs | Enterprise Risk Management Consultant
cchilds@rcmd.com
Contributing Writers
Bethany Benedict | Risk Consultant
bbenedict@rcmd.com
Erin Lamartina | Manager, Information Technology
elamartina@rcmd.com
Matia Marks | Client Executive, Management Liability and Cyber Liability
mmarks@rcmd.com
James Shewey | Client Executive, Education
jshewey@rcmd.com
William Skene | Insurance Consultant
wskene@rcmd.com
1 Executive Summary	
2 Methodology	
4 Results and Analysis	
9 Enrollment and Education Services
11 Information Technology
18 Finance
22 Development, Alumni and Parent Relations
25 Student and College Life
31 Facilities and Infrastructure	
32 Human Resources
34 Academics
36 Athletics
37 Compliance Management
39 Camps and Conferences
41 Summary
43 Appendix A: Risk Ranking
45 Appendix B: Open Comments
Table of Contents
RCM&D conducted a benchmarking study of 29 institutions encompassing 11 operational domains
and 56 enterprise risks from the later part of 2015 through early 2016. The study intentionally
targeted participants in a chief financial officer (CFO) or risk manager role at private liberal arts
institutions with enrollment of less than 4,000 students and located in Pennsylvania, Maryland,
Virginia, Delaware, or Washington, D.C.
Perceptions of risk can and will vary depending on the subject matter expertise of the participants.
University and college administrators and faculty will have differing opinions both within and
outside of their respective groups. For example, a trustee, CFO, provost, dean of students, or vice
president of admissions may all rank various risks differently. A successful risk mapping process
identifies the aggregate opinions, as well as instances where key institutional stakeholders agree or
disagree. These data can then be used as a starting point for strategic discussions regarding
institutional priorities to best assess, adjust, manage, control, and/or monitor enterprise risks while
considering the strategic, reputational, technology, compliance, operational, and financial aspects.
The study’s design reduced variability by targeting institutional roles that most often initiate an
ERM process and peer institutions that operate in a similar competitive and geographic space.
While the design improved the precision of the results, it does present a limitation in that other key
stakeholders are not represented, such as trustee, president, or provost. This process was designed
to provide an external benchmark while also delivering a repeatable methodology that can be
expanded to include additional members of an institution to address the need internally.
The full report provides extensive detail regarding the study results, along with additional insights
regarding their implications. RCM&D’s consultants have addressed the challenges of managing
interdependent enterprise risks with shared ownership and governance needs that senior
administrators and governing boards should consider when establishing an ERM process and the
supporting structure. Taking the operational areas as an aggregate, Education and Enrollment
Services, Information Technology, and Finance were indicated as the top operational areas
(domains) of concern.
Executive Summary
1
{A repeatable methodology can easily be expanded
to include additional key stakeholders. }
Enterprise Risk Management at Private Liberal Arts Colleges
2016 Benchmarking Snapshot
RCM&D launched an enterprise risk management benchmarking survey for private liberal arts
colleges in the mid-Atlantic region to identify the top risk concerns for this unique landscape.
Participants were asked to consider 56 risk areas within 11 operational domains for their
potential impact and likelihood. We developed the survey using a composite of industry experience,
in-depth research, and external resources, such as the Association of Governing Boards of
Universities and Colleges, the International Organization for Standardization 31000, and the
Committee of Sponsoring Organizations of the Treadway Commission.
Chief Financial
Officer
46%
Risk
Manager
36%
Other
Stakeholders
18%
5
4
3
2
1
The Respondents
The Top Risks
1
5
4
3
2
Tuition Dependency
Finance
Financial Goals
Finance
Data and Network Security
Information Technology
Admissions
Enrollment and Education Services
Alumni and Donor Support
Development, Alumni and
Parent Relations
6
10
9
8
7
Student Behavioral and
Mental Health Issues
Student and College Life
Cyber Liability
Information Technology
Communications Systems
Information Technology
Student Safety
Student and College Life
Financial Aid
Finance
1
5
4
3
2
Tuition Dependency
Finance
Financial Goals
Finance
Data and Network Security
Information Technology
Admissions
Enrollment and Education Services
Alumni and Donor Support
Development, Alumni and
Parent Relations
6
10
9
8
7
Student Behavioral and
Mental Health Issues
Student and College Life
Cyber Liability
Information Technology
Communications Systems
Information Technology
Student Safety
Student and College Life
Financial Aid
Finance
Private Liberal
Arts Institutions
Enrollment under 4,000
Mid-Atlantic Region:
PA, MD, VA, DC
29
To request a copy of the complete 2016 Benchmarking Report, please visit
rcmd.com/ermstudy or contact Ed Hanna at ehanna@rcmd.com or 484.581.2815.

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Excerpt from RCM&D's Enterprise Risk Management at Private Liberal Arts Colleges - 2016 Benchmark Report

  • 1. Enterprise Risk Management at Private Liberal Arts Colleges 2016 Benchmarking Report
  • 2. Enterprise Risk Management at Private Liberal Arts Colleges Benchmarking Report April 2016 Copyright © 2016 RCM&D About RCM&D RCM&D is ranked among the top independent insurance advisory firms in the United States. Our specialized teams provide strategic solutions and consulting for risk management, insurance, and employee benefits. Leveraging 130 years of experience and strong local, national, and global reach, we partner with you to meet all of your business objectives. RCM&D is proud to provide our clients with superior service. Our enterprise risk management solution fully integrates risk management across your entire institution by focusing on your school’s structure, values, and perceptions of risk. Our consultants perform in-depth analyses to address the full spectrum of risks for your enterprise, whether strategic, reputational, technology, compliance, operational, or financial.
  • 3. Administrators of private colleges and universities face a complex portfolio of risks as they seek to provide superior education and opportunities for students and their families. Risk presents itself across every aspect of higher education, starting with the admissions process all the way through to graduation rates, institutional rankings, and alumni support. Colleges and universities must protect their students along with their infrastructure and financial capital, while also providing for the productivity, wellness, and satisfaction of their faculty and staff members. RCM&D launched its enterprise risk management (ERM) benchmarking survey specifically to private liberal arts colleges throughout the mid-Atlantic region in order to understand the top risk concerns for this unique subset of higher education. The higher education industry is constantly evolving, which especially affects the risk landscape for liberal arts colleges. The following report provides aggregate results from respondents, including risk heat maps reflecting the survey results that may be used as an ERM benchmark. We greatly appreciate the time and input from our survey respondents, which in turn allowed us to analyze the results and provide you with this extensive report. We hope that you will find the information contained herein to be of value to you and your institution’s risk prevention efforts, whether you are considering implementing an ERM program or already have an established process. Foreword Edward Hanna Enterprise Risk Management Leader Christina Childs Enterprise Risk Management Consultant
  • 4. Authors Edward Hanna | Enterprise Risk Management Leader ehanna@rcmd.com Christina Childs | Enterprise Risk Management Consultant cchilds@rcmd.com Contributing Writers Bethany Benedict | Risk Consultant bbenedict@rcmd.com Erin Lamartina | Manager, Information Technology elamartina@rcmd.com Matia Marks | Client Executive, Management Liability and Cyber Liability mmarks@rcmd.com James Shewey | Client Executive, Education jshewey@rcmd.com William Skene | Insurance Consultant wskene@rcmd.com
  • 5. 1 Executive Summary 2 Methodology 4 Results and Analysis 9 Enrollment and Education Services 11 Information Technology 18 Finance 22 Development, Alumni and Parent Relations 25 Student and College Life 31 Facilities and Infrastructure 32 Human Resources 34 Academics 36 Athletics 37 Compliance Management 39 Camps and Conferences 41 Summary 43 Appendix A: Risk Ranking 45 Appendix B: Open Comments Table of Contents
  • 6. RCM&D conducted a benchmarking study of 29 institutions encompassing 11 operational domains and 56 enterprise risks from the later part of 2015 through early 2016. The study intentionally targeted participants in a chief financial officer (CFO) or risk manager role at private liberal arts institutions with enrollment of less than 4,000 students and located in Pennsylvania, Maryland, Virginia, Delaware, or Washington, D.C. Perceptions of risk can and will vary depending on the subject matter expertise of the participants. University and college administrators and faculty will have differing opinions both within and outside of their respective groups. For example, a trustee, CFO, provost, dean of students, or vice president of admissions may all rank various risks differently. A successful risk mapping process identifies the aggregate opinions, as well as instances where key institutional stakeholders agree or disagree. These data can then be used as a starting point for strategic discussions regarding institutional priorities to best assess, adjust, manage, control, and/or monitor enterprise risks while considering the strategic, reputational, technology, compliance, operational, and financial aspects. The study’s design reduced variability by targeting institutional roles that most often initiate an ERM process and peer institutions that operate in a similar competitive and geographic space. While the design improved the precision of the results, it does present a limitation in that other key stakeholders are not represented, such as trustee, president, or provost. This process was designed to provide an external benchmark while also delivering a repeatable methodology that can be expanded to include additional members of an institution to address the need internally. The full report provides extensive detail regarding the study results, along with additional insights regarding their implications. RCM&D’s consultants have addressed the challenges of managing interdependent enterprise risks with shared ownership and governance needs that senior administrators and governing boards should consider when establishing an ERM process and the supporting structure. Taking the operational areas as an aggregate, Education and Enrollment Services, Information Technology, and Finance were indicated as the top operational areas (domains) of concern. Executive Summary 1 {A repeatable methodology can easily be expanded to include additional key stakeholders. }
  • 7. Enterprise Risk Management at Private Liberal Arts Colleges 2016 Benchmarking Snapshot RCM&D launched an enterprise risk management benchmarking survey for private liberal arts colleges in the mid-Atlantic region to identify the top risk concerns for this unique landscape. Participants were asked to consider 56 risk areas within 11 operational domains for their potential impact and likelihood. We developed the survey using a composite of industry experience, in-depth research, and external resources, such as the Association of Governing Boards of Universities and Colleges, the International Organization for Standardization 31000, and the Committee of Sponsoring Organizations of the Treadway Commission. Chief Financial Officer 46% Risk Manager 36% Other Stakeholders 18% 5 4 3 2 1 The Respondents The Top Risks 1 5 4 3 2 Tuition Dependency Finance Financial Goals Finance Data and Network Security Information Technology Admissions Enrollment and Education Services Alumni and Donor Support Development, Alumni and Parent Relations 6 10 9 8 7 Student Behavioral and Mental Health Issues Student and College Life Cyber Liability Information Technology Communications Systems Information Technology Student Safety Student and College Life Financial Aid Finance 1 5 4 3 2 Tuition Dependency Finance Financial Goals Finance Data and Network Security Information Technology Admissions Enrollment and Education Services Alumni and Donor Support Development, Alumni and Parent Relations 6 10 9 8 7 Student Behavioral and Mental Health Issues Student and College Life Cyber Liability Information Technology Communications Systems Information Technology Student Safety Student and College Life Financial Aid Finance Private Liberal Arts Institutions Enrollment under 4,000 Mid-Atlantic Region: PA, MD, VA, DC 29 To request a copy of the complete 2016 Benchmarking Report, please visit rcmd.com/ermstudy or contact Ed Hanna at ehanna@rcmd.com or 484.581.2815.