4. Agenda
Attributes of the Process
Internal and External Measures
Key indicators
Data collection Area
5. Objective
After the completion of this presentation
students will be able to:
• Identify the Key indicators of a process
• Internal and external measurement of a
process
• What should be measure while
reengineering process?
6. Attributes of the Process
Registration
Paper Setting
Date sheets
Examination centers
Duties of the Examiners
Paper Marking
Rechecking of Papers
Result
7. Internal Measures
Time management
Digital system
Duties of the examiners
Date sheets setting
Paper setting
Paper marking system
Result announcement
9. External measures
Delivery of the registration cards, date
sheets, marks sheets etc.
Nature of examiners
Allocation of extra sheets
Paper format
Mistakes in paper or documents
Allocation of migration form timely
Fee structures
10. Key indicator for measurement
Time management
Digital system
Duties of the examiners
Date sheets setting
Paper setting
Paper marking system
Result announcement
11. Objective Data
Total number of the students
Total number of the examination centers
Total number of examiners
Number of objection related to digital system
Number of objections related to paper
marking
12. Subjective Data
Information in the website
Education of the examiners
Check and balance on the paper marking
Satisfaction of the students
Mistakes in the documents